McKenna Family Plumbing & Heating Inc

Not good at all. Extremely unprofessional woman answered the phone. Called me, a potential customer,a nasty *****. Would never recommend this company.

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We recently purchased an older home, and when having an energy audit done, found out that the furnace was leaking high levels of carbon monoxide. Needless to say, we were advised to replace the unit. The unit being replaced was approx. 30 yrs. old and we decided to replace the hot water heater as well as that was 21 yrs. old. We had called out a couple of companies and either didn't hear back or got the impression that they didn't want to do the work. We had seen signs dotting the lawns about town with the 'New McKenna Family' logo and figured that they had to be doing something right, and boy are they ever. From the first call, Kevin McKenna, owner, came out promptly and listened to my concerns and offered suggestions to make sure that the house would be properly cared for. I was immediately impressed with this caring, down-to-earth manner and decided on the spot that this was the person for me. My thought is, that if you have to pay a large amount of money and spend many days with a contractor, be sure that it is one that you like and respect. Kevin scored highly on both of those points. This truly is a family operation, as I got to meet and watch work his brother Brennan, as well as sons Patrick and Ryan. They started this job on the day before Thanksgiving and had the furnace and hot water heater installed and running by Saturday. Having never lived through this type of work before, I had no idea how time consuming it actually is to remove and then install a system, all the while keeping the homeowners warm and comfy! The next week, the guys were back at it removing electric baseboard that the previous owners had put in a renovated basement and installing gas, forced hot water ones in the basement. Not only did they replace what was previously installed, they added to the amount of baseboard and put it in the laundry room where there was previously no heat. Big thank you for that!!! Kevin also took the time to give us the rebate forms and all needed paperwork to submit them. This will actually net us back about $1,400 which will come in handy as we have some windows in the attic that need to be replaced! The joys of an older home :-) We will definitely be having the McKenna family back out to run heating up to the unfinished attic space once we start the renovations.