In the fall of 2018 I contracted Ground Care Landscaping LLC to perform a yard clean up. I was quoted a fair price and told there was a several week delay in service due to weather and being overbooked. This was fine as the price was fair and I called late in the season. When the yard clean up was finally complete, the work was done well, though not quite as well as I would have expected for the estimated price. The issue comes in where the crew at my house drove a piece of equipment into the gate of my vinyl fence destroying it. They then tried to rig it back together and say it was fine. However the gate wouldn't latch or close properly, and when opened the vinyl panel falls to the ground off the hinges. I was eventually contacted by the main office that agreed to correct the issue. However they claimed the fence was installed "wrong" to begin with. Keep in mind, the gate opened and closed securely prior to someone driving through it.... Well now almost 8 months later, no one has ever shown up to fix the gate and I am going to be stuck footing the bill for it. I would never do business with or trust this company again.
Description of Work: Fall clean up resulting in damaged property
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
Ellen M.
09/2018
5.0
landscaping
+ -1 more
They are very thorough and efficient. You don't have to ask twice. Pricing is very reasonable. They are honest and hardworking people. They show up right away.
Description of Work: I've ahd them for number of years now. Every year I have them do spring cleanup. They also do landscaping.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Judy M.
03/2018
4.0
landscaping, hardscaping
+ 0 more
Completed project still looks great after the rough 2018 winter, but it took 4 months after signing agreement ( for the work to begin. We understood delays for weather and family emergencies, but at one point GCL tried to blame us for a delay, which wasn’t true. We also had to beg them to come back and fill in a large crack between the end of the paver walkway and the asphalt sidewalk, which they finally agreed to do. So, we weren’t thrilled with their customer service attitude.
Description of Work: Installed paver walkway
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
$4,300
Stephanie D.
08/2017
1.0
landscaping, hardscaping
+ 0 more
It didn't. After reaching out via the web and getting a timely and professional response from their office manager who booked an appointment with us, no one ever showed up at the appointed time. No one called or emailed to tell me they would not be making our appointment. I called the office to inquire as to why the appointment wasn't kept. No one answered the phone, so I left a message on voicemail. I have yet to hear back in the three days since.
Description of Work: I was interested in getting an estimate to have my gravel driveway replaced with pavers.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
3.0
punctuality
1.0
Lisa M.
07/2017
1.0
landscaping
+ -1 more
Call to get quote was told he would come out to look at my property got one call saying he looked at a property if he would call us back with a quote never ever called us back again. I left a message asking them to call us again never returned my call I think that's lousy customer service
Description of Work: Call to get quote was told he would come out to look at my property got one call saying he looked at a property if he would call us back with a quote never ever called us back again. I left a message asking them to call us again never returned my call I think that's lousy customer service
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Ground Care Landscaping LLC
Hi [Member Name Removed], Thank you for the feed back. I personally went to your property to look at the project. As we mentioned during our first interaction, when it comes to bigger projects we prefer to meet people on site in order to know exactly what they would like us to do. Any number I would give you would not be accurate without knowing the specifics on site. We prefer not to waste our clients time with quotes that don't include everything. Even though you couldn't meet us I stopped in to see if I could figure it out. I was not able to gauge exactly what you were looking for. I then emailed your husband and he responded with leveling the yard in back. While there are many variations to that I decided I would make my way by the property next time I was in the area. Unfortunately I have not been able to get back out there since his reply on July 11th. I apologize for not informing you of that and do take responsibility for not updating you about when I could get back out there. If you would like to meet one of our staff on site I can put something in the schedule to quote the work after we all fully understand the boundary lines, access points, and goals of the project. During the busy season things may sometimes get missed. We are not perfect however try our best to please everyone. Thank you, Gregory Cunningham
Richard M.
07/2017
5.0
landscaping
+ -1 more
High quality - very professional crew
Description of Work: Mulch & edging
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
TINA W.
06/2017
5.0
landscaping, lawn service
+ 0 more
It went great. No complaints. Would definitely use them again.
Description of Work: We had an addition put on to our house. We needed the area around the new addition cleaned up and graded. We also had the lawn hydro-seeded and had new shrubs installed in front of the addition.
Description of Work: ............................................................................
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,300
Response from Ground Care Landscaping LLC
Thank you [Member Name Removed]! We appreciate you taking the time to give us a review.
David D.
01/2017
5.0
leaf removal
+ -1 more
good except it was early december and many leaves were frozen to the ground... but not much could be done about those.
Description of Work: fall leaf clean up
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Laurie D.
09/2016
5.0
landscaping, lawn service, irrigation systems
+ 1 more
great! they were very quick to respond, made good suggestions that were needed for the spring clean up but nothing that was over the top or unnecessary.
Description of Work: general spring clean up of lawn and landscaping and weekly mowing
Very well as always 5 straight years of fantastic service across all fields. Response time is impecable. No increase in contract pricing or surprise extra charges. Free advice was always given on design.
Description of Work: Monthly contract for full snow removal,sand,salting also sidewalk snow removal
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,300
Ed S.
03/2016
5.0
landscaping, lawn service
+ 0 more
Did everything we asked, looked great in the end.
Description of Work: spring cleanup, mulching, removed some bushes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
DIANNE F.
09/2015
5.0
landscaping, irrigation systems
+ 0 more
Everyone at Ground Care was a pleasure to work with. They were all friendly, professional, punctual, and informative about what they were doing. They seemed to enjoy working together and took pride in their hard work. The manager, Jovin, came out a couple of times to discuss the job. He was very helpful, pleasant, and professional. He always returned my calls and e-mails. I appreciated the good communication between us. The yard looks great. I have no doubt if there are any problems, they will take care of them. I will not hesitate to have them again for future jobs.
Description of Work: Removed dead bushes, raked, installed perennials and bark mulch, edged garden, put down loam and sod in a large part of the yard.. Seeded some areas. Adjusted and replaced irrigation heads.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,900
Vincent B.
08/2015
3.0
landscaping, lawn service
+ 0 more
Called to get lawn services done at our residence. No call back. I understand its late in the season, but it would have been nice to at least hear from someone.
Description of Work: Called for landscaping services to be performed, never got a call back.
Rating Category
Rating out of 5
professionalism
3.0
Kathryn C.
07/2015
3.0
landscaping
+ -1 more
The work that they actually did turned out very well, but they subcontracted some of the work and that has been dragging on and on and on and it's still not completed. They did not manage the subcontractors. They just said, "We talked to this vendor and they're willing to do the work for this much money. We don't have the right equipment, so I said, "Okay." But then, I was sort of on my own with the new contractor.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
3.0
$250
Response from Ground Care Landscaping LLC
Hi, thank you for your review. I am glad you were happy with the work that our company did. I believe there is some confusion with the "subcontractor". They are not actually a subcontractor but a referral we gave you. Your contract for the work that is not completed is directly through them and not us. You met with that company and have a direct contract with that company from what we understand. The reason we gave you the referral is because we did not have the equipment needed for your job, and we try to give customers the best direction we can when we are not able to perform the work ourselves.
Susan S.
06/2015
5.0
landscaping
+ -1 more
The crew was very professional, friendly and knowledgeable. Since I am not good at design, I gave them free reign to design the front area and asked them to use existing perennials from all over the yard, many of which needed thinning. I also asked them to use large rocks that I had in the yard as part of the design. They did an amazing job! They had great suggestions, asked for my feedback when they had to veer from the overall plan due to ledge, etc. They responded quickly to changes I requested. The management also came by periodically to check on the job and to check in with me to make sure I was satisfied. I would highly recommend them!
Description of Work: Cleared out a large area, transplanted perennials, designed the area, mulched it; also created a fenced vegetable garden and fenced flower bed
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$11,000
Jim L.
06/2015
1.0
landscaping
+ -1 more
Eight days went by and no response from this company. I selected another landscaper.
Description of Work: Came out for a quote on 6/3/2015.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Ground Care Landscaping LLC
Hi [Member's name removed] , Sorry we failed to meet your expectation. As I had mentioned we have been very busy with quotes at the time of our meeting and that I would be able to get you the quote by mid-week of the following week. I apologize for not being more specific about what I meant by mid-week. I was working on your quote to be finished that day. We try to be very thorough with our quotes so we tend not to rush them. I can understand why you went with the other landscaper, but at the time the 8 day quote was the best we could do in order to give a thorough quote. I wish you the best of luck with your choice of landscaper. Please feel free to reach out to us if there is anything else we can do for you in the future. I apologize again.
Maureen H.
05/2015
5.0
landscaping, lawn service, tree service
+ 1 more
It's hard to even write this review because they did such a good job I'm worried it will sound fake, but they were GREAT. They replied promptly to my inquiry, followed up well and were so customer service oriented. We met at my house and I walked through the front and back yard where I pointed out my wish list of things to get done on a limited budget. We walked through everything, with great suggestions on prioritizing the jobs. I tried to give a check, but the answer was: well, we want to make sure you are happy first. That Saturday, 5 guys rolled up with enough equipment to handle ANYTHING. They were HAPPY at work, seemed to like each other and knew what they were doing. These aren't just guys cutting the grass---they are professionals who know how things grow/work and how to make things look great. They made recommendations and did ALL the little things (and I mean ALL) that made a big difference. 4 hours later, our front and back yard were transformed. The followup has been great--they checked in to make sure I was happy. Highly recommend to any customer who wants a professional company taking care of them.
Description of Work: For front and back yard, blew leaves, raked, clean up flower beds, trimmed trees, pruned bushes, edged.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,250
Response from Ground Care Landscaping LLC
Thank you for taking the time to give give us such a wonderful review, we appreciate it!
Robert S.
05/2015
5.0
landscaping
+ -1 more
I consider myself one of the more Fussy people around, and I'm going to give Ground care a 5 star rating...!!!..I have one of those properties than makes my neighbors druel when they walk or drive by, so I take tons of pride in my Landscape, design, shrubs, and lawn...And I will go out of my way to recommend them to anyone!!...Acutally, my next door neighbor is using them tomorrow...I would have given them a higher rating if they had one.. Be aware, there are a lot of butchers out there, so hire these guys the first time and get the job done right!!
Description of Work: blew out my 3 largest (pain in the neck) beds...raked all the pine needles twice..Blew out the beds again..then proceeded to pick everything up, and toss it..
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Response from Ground Care Landscaping LLC
Thank you for the great review (removed member name). We appreciate you taking the time to submit it and are glad you are happy with our work!
Barbara H.
09/2014
5.0
landscaping
+ -1 more
Greg did not end up doing the work. We were under a time limit (due to the generative time of the type of grass seed we needed) and Ground Care was unable to come out to do the work until the following week.
Description of Work: Greg was very prompt in responding to my request for service and accomodating to my schedule regarding getting an estimate. When we met he was professional, polite, and personable. I felt very confident in his ability to do the work. I would recommend seeking services from Ground Care in the future.
Rating Category
Rating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Jason W.
08/2014
5.0
landscaping, lawn service, tree service
+ 1 more
Excellent experience. Gregory came out the next day to walk through the property, identify what areas needed the most attention and to work up an estimate. My yard was in poor shape (from years of my neglect) and needed quite a bit of work to get it to a more presentable state. We scheduled the work - two landscapers came out and did a tremendous job. The difference in curb appeal is night and day. This was a huge amount of tedious work to be done to clear out overgrown bittersweet vine, weeds in the flower beds, reshape holly bushes and more. They also hauled away all of the debris along with other brush that had been accumulating in the yard. Great company to work with, and look forward to calling on them for any future landscape needs.
Description of Work: General landscaping and cleanup of front and back yards, flower beds, trimmed bushes, removed a ton of overgrown bittersweet, brush removal.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$1,000
Chad H.
08/2014
5.0
landscaping
+ -1 more
They were great. We went with them due to a combination of price, responsiveness and schedule.
Description of Work: They did our landscaping.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,500
Richard P.
07/2014
5.0
landscaping, tree service
+ 0 more
I've used Ground Care Landscaping LLC a few years ago and was impressed with their service. This year I needed landscaping services again, so I went directly to Angie's List and contacted them through the site. I provided some dates for my ability to meet and walk through to determine and estimate and date of work . I received a call back within a day or two to confirm an appointment time. On the day of the appointment at the precise time agreed upon, Glen walked with me through my yard where I explained the work I wanted done. He told me that the work could be done within a week or two (depending on the weather) and the cost would be about the same as two years ago. He did say that it could be a bit higher since I wanted a tree removed that was in in a difficult spot (near power lines). I agreed to have the service performed. About two weeks later, I came home from work and found that work had been performed around the perimeter. The job looked professional as well as the clean up. The following day when I came home from work, I saw the remainder of the work was performed. Everything I asked for was completed to my expectations and in some cases exceeded my expectations. I received the bill a few days later and I was pleased to fine the price in line with what I had paid two years ago. Thank you for a job well done. I highly recommend Ground Care Landscaping LLC.
Description of Work: Trimmed shrubs; removed small trees growing in shrubs; removed debris; raked/clean up
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
Joseph K.
07/2014
2.0
landscaping
+ -1 more
They were responsive and professional, but their quote was 4x higher than the next closest bid. Their quote was $2,750 while another quote was $700 for the same job and material. I'm sure they do good work, but be sure to contact other companies for quotes too.
Description of Work: Requested a quote for small landscaping project which involved regrading and reseeding a portion of my yard.
Rating Category
Rating out of 5
responsiveness
4.0
Response from Ground Care Landscaping LLC
Hello [member name removed], Thank you for your feedback. In regards to my quote, I would just like to acknowledge that my proposal included an increased scope of work for the project you had me bid out. Given the layout of your property I felt it necessary to increase the slope to not cause, in our opinion, future drainage problems. My goal during this project was to keep your property in the same great condition it is currently in. We allowed time to remove the new fence as our point of access and re-install it with the same quality it was originally installed with. With the scope of work I was proposing our costs on materials and equipment would exceed the $700.00. I would like to apologize on my end for not portraying our scope as clearly as I should have. I would appreciate the opportunity to explain our quote to you more clearly so that you can understand why are pricing was so much more. My goal at this point is not to try and complete your current job but to instill more confidence for future opportunities. Again thank you for the feedback, I apologize for the miss communication on my end and would look forward to any future opportunity.
Ann H.
07/2014
5.0
landscaping
+ -1 more
They responded to my email within minutes and arrived on time to give us an estimate. Everyone -- the office staff, the person who provided the estimate and the work crew -- was polite, knowledgeable, efficient and professional. I'd recommend them to anyone who needs yard work or landscaping. They're great!
Description of Work: They dug out some overgrown shrubs from the front of our house and planted new ones.
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Service Categories
Landscaping,
Lawn and Yard Work,
Tree Service,
Leaf Removal,
Pavers and Hardscaping,
Lawn Irrigation,
Snow Removal,
Masonry,
Patios,
Outdoor Kitchens
FAQ
Ground Care Landscaping LLC is currently rated 4.6 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Ground Care Landscaping LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Ground Care Landscaping LLC offers free project estimates.
Yes, Ground Care Landscaping LLC offers eco-friendly accreditations.
Yes, Ground Care Landscaping LLC offers a 0% senior discount.
Yes, Ground Care Landscaping LLC offers emergency services.
Yes, Ground Care Landscaping LLC offers warranties.
Ground Care Landscaping LLC offers the following services: Landscaping & hardscapes, lawn & yard work, snow removal, lawn and landscaping maintenance.