Baker Elman Plumbing

Baker Elman replaced one of my water heaters (electric, 50 gallon) that was leaking. They gave me a quote and the final price was exactly the quote amount. They arrived on time (actually a little early) and they were very nice and respectful. The replacement went very quick, especially since it was not just a simple replacement as I have two water heaters in series, so it was not just a simple swap-in-swap-out. The two plumbers they sent out were great about making sure they didn't leave any dripping water when emptying the old water heater and when removing the old one (my water heaters are on the third floor of my condo). As far as service goes, they were excellent; if I had any issues it would be when asking about water heater replacement options, I only got one and it was pretty expensive; the other issue is they didn't break up on the invoice the cost of the water heater vs the cost of the installation. Given the costs of water heaters from Home Depot and Lowes with similar specs and warranty, $1300+ seemed like a lot.

The plumbers from Baker-Elman arrived on time, were very professional, and clearly knew their stuff. They were efficient and completed the job very fast. They aren't the cheapest plumbers, but sometimes you get what you pay for, and I had a high level of confidence in their work. I'd definitely use them again or recommend them to others.

Very good outcome. I was pleasantly surprised. (see above for details)

My up and down stairs neighbor's water heaters both gave out recently, and since all 3 were installed at the same time, I decided to be proactive about replacing mine. I purchased my own, so I just needed an installation.The first estimate I got was $800-$1000, the second was $600. Then I consulted Angie's list, and got an estimate of $300-$350 from Baker Elman. In addition to having the lowest price, I felt they answered my (annoying) questions honestly and patiently. They showed up early, as promised, and had the job done in under 2 hours. They left the place clean and showed me how to adjust the temperature. They even disposed of a dead bird that dropped out of the chimney unexpectedly! (I want to say that was Kevin, but I'm bad with names). On top of everything, they reminded me - twice! - of their 10% Angie's List coupon. I'm very pleased with the service they provided and would definitely use them again and recommend them to anyone.

My experience with Baker Elman was extremely positive from start to finish. It was very easy to reach them and to make an appointment quickly. Everyone I worked with was accommodating, professional, and friendly. John and Jared, the two plumbers who were assigned to install our new water heater were terrific. They arrived right on time and went to work. Even though there are some tight spaces in the basement and kitchen, they were extremely careful when removing the old and bringing in the new heaters. They completed their work on time, took the old water heater with them, cleaned up thoroughly, and were really professional and nice. I feel like they went over and above! I would recommend this company and their staff without hesitation based on my experience.

David and his team is just wonderful. I never call anyone else. They also helped renovating my kitchen in 2007. Call them!!

When our kitchen range was installed as part of a kitchen renovation about five years ago, the gas connection was made before the cabinet work on either side of the stove had been installed. Unfortunately, the gas flex used was too short to allow the range to be pulled out enough for repair work by the appliance service company. Baker-Ellman came was able to figure out how to gain access to the gas connection at the stove and to disconnect it at that point. It was then a simple matter to pull the stove out and replace the short flex with a longer one. Everything about this experience was good, beginning with my phoning the company and dealing with a pleasant and knowledgeable woman (not an answering service) who understood the problem and scheduled the work. She called the day of the appointment to reconfirm and tell me the technician would arrive within the hour. The tech knew his trade and was very pleasant and careful not to harm the kitchen floor or counter-tops with tools or the pieces of the stove which had to be set aside for access to the gas connector. I was asked how I learned about Baker-Ellman, and when I said I had used Angie's List, I even was offered a discount on the labor.

He came in and replaced a part in my toilet to keep it from constantly running. He came prepared. He knew from phone conversation exactly what the problem was. He was very quick and did a good job.

I was happy with them. The guy that they send out was great. I showed them other plumbing problems I had and they told me what I need to do. I needed to get faucets and stuff like that and once I have done that they would come back out. But that would be scheduled for another call. I have not got down getting the faucets yet. One of the things that were nice is that they were going to leave the invoice open so that I could add to it if I managed to get the stuff that I needed like the new faucets for the bathroom in time. I still had not got down to picking up the faucets. So I ended closing it and billing it separately. I plan to use them in the future.

The plumber arrived on time, was friendly and efficient, and we ended up spending exactly what we were quoted over the phone when we called to schedule our appointment. We will absolutely be calling Baker Elman for any future plumbing problems. Excellent service!

I might have gotten their name from the Angie’s List magazine. They are a company that I have seen for years. I think one of the main plumbing guys from the company lives in my town and not too many streets away. He has been around forever and he was still in business with the same address. So, I just called him up. They came on time and changed everything. There was no mess. I was a little worried because of water all over the place, but they took care of business. They weren’t even here once I came home because my husband was home. He said that they were already gone. Their price was exactly as they had estimated. It was $136 for the labor and materials. So, there was no surprise. They gave me an estimate of how much it would cost based on how long it would take on each of the jobs. So, that is what it was. I would definitely use them again.

I use both Service Magic and Angies List to search good contractors. I usually do not write a comment if it is just an average contractor. But, Baker-Elman Plumbing provided me with excellent service, so I want to write a comment to say "thank you"! I have an old bathroom with leaky shower head and leaky shower knob. It really bothered me, because of constant dripping water after I turned off the shower knobs. I did a lot of research before I called Baker-Elman and called 2 other highly rated plumbers, who just could not fix the problem. My research showed the problem was caused by a leaky shower valve. The office manager asked me to send a digital photo of the shower knobs, which I did. The next day, they sent in a plumber, replaced my leaky shower valve and solved my headache. My extensive prior research did help. But I have to say this is a well-run and well managed business.

They ran the gas lines through my attic, they put in the wrong size gas lines and said that they did not know what type of stove that I had, but it was sitting there the whole time. I live in a second story and they ran the lines though the front of my downstairs neighbors closet and lied and said that they spoke to the neighbors about it which wasn't true because they were out of the country. They ran hot water into my refridgerator and then they said that I could just add ice to it. They improperly installed the washer and dryer.. The supervisor came and was already really nice. I wrote a letter to them with my complaints. They responded by denying everything. Eventually they refunded me $500 of a 4300.00 bill.

I requested them via Angieslist and within minutes I got a call from their office wanting to schedule an appointment. They were at my house on the promised date and did the job well. I noticed that the problem was not solved and I called them back, they sent their plumber again for a return visit and did not charge anything. He did a minor tweak and that did the trick. But they were very professional and honest during the whole time. Would certainly recommend them.

They worked for an hour and a half and they replaced a tube because ours was salty. We tried to get them to do something that was a little more laborious but the person that came out was unwilling to do it, even though it would have helped us. We were trying to replace the brass part that came with the tube on the faucet. In California we read a report that the brass part causes cancer in the long run so we wanted him to replace it and he did not want to do it because he did not have the parts to do it and the faucet was in such a place that it is a little hard to get to; so it was a little difficult for him to do it. But other than that he did a very good job. His pricing was quite fair and they were very responsive and punctual. I will use them again in the future.;

David Elman came on September 7th to give us an estimate for several plumbing issues that needed work and I was impressed by David's professional attitude. We received the estimate promptly and based on Angies List recommendations and our impressions of Davd himself, we thought we had hired someone who could to the job professionally and courteously with excellent quality. Unfortunately, they sent Kenny to do the actual work, who was neither professional, nor courteous and did not give the quality service we would have expected. We noticed that new Insinkerator installed leaked inside of the cupboard right after installation. Luckily Kenny was still onsite and was able to fix the leaky hose, but after he had left, we noticed that there was still some leakage on the bottom of the cupboard. Since we were unsure if this was a new leak or some left over water from the previous leak, we called Kenny back to take a look at it. He assured us that it was the leftover water from the first time it leaked, but because we lack faith in his quality of work, we are checking the cupboard regularly for water leakage. This shouldn't be happening with a brand new unit. The installation of the automatic shut-off for the washing machine was another job we were unhappy with. After completing the install, Kenny showed us the manual and since we had no time to actually test it at the time, he told us we could read it if we had any problems. Sure enough, 3 days later, when doing a load of laundry, the machine stopped after 10 seconds of use. We tried to read the manual to see if it was something simple that we could fix, but were unable to see exactly what to do. After we explained our emergency to their office, they sent Kenny around promptly, but his response to a demonstration of the problem? "There's nothing I can do about it, it must be your washing machine that's at fault." We explained that the washing machine was fine up until the installation of the automatic shut-off valve and if there's nothing else he can do to fix the problem, then let's uninstall the automatic shut-off and put it back the way it was. He then suggested I call their office to request the uninstall and luckily there was someone there who could at least talk him through some troubleshooting that determined that the washing machine just needed to be unplugged and reset. We appreciate him showing us where in the manual this information could be found, but the manner in which he explained it made us feel like fools for not being able to fix the problem ourselves. This is not the way to encourage customer loyalty, so this is the last time we will use Baker-Elman for our plumbing needs.

Solid job by the two individuals from Baker Elman. All work was completed up to expectations and I would not hesitate to utilize them again.

Baker-Elman was not the first plumbing company that I called, but they have proven to be the best. They made time for me in their very busy schedule and were very accommodating as I had house guests due in a few short days. Steve came in immediately after my initial call and gave me, what has turned out to be an accurate time frame and a very fair price estimate for the repair. Unlike the first plumber I called, I must say that Baker-Elman came in at less than half the time and 1/4th of the price of that first estimate!!! John, who did the repair, was on time, friendly, neat and very professional. He took the time to explain that the original PVC pipe was the wrong angle and too short to make the appropriate and solid connection. After the install, he thoroughly tested the connection and was meticulous in his clean-up. Would I use Baker-Elman again? Without a doubt. Professional, accurate, prompt and fair. What's not to like?

Dave came out as promised and provided a quote for the services. We ended up picking another plumber, so I did not get to meet any of the plumbers on his team, but I found them to be very professional from my experience.

After a couple of frustrating weeks of trying to get another plumber to correct the poor installation job he'd done, it was a pleasure to have Baker-Elman send someone at the first free slot they had available (one business day after I'd called). As they promised, the central office kept me informed of when the plumber would arrive. When he did arrive, he quickly diagnosed the problem and set about replacing the bad stop and torn line, a task made particularly challenging by the cramped space under the sink and some tricky geometry under the dishwasher itself. Long story short, the dishwasher works perfectly now and the job took under 2 hours. We'll definitely be using Baker-Elman in the future, as it's remarkably pleasant to work with them.

In response to my noon time call for help regarding a leaking hot water tank the Baker Elman office immediately ascertained the the model and year of installation and determined that the leaking tank was ,unfortunately, out of warranty. We discussed the replacement options and the costs and I decided to install another Rudd. Within 20 minutesof that telephone conversation the plumber was at our door ready to begin the removal process while two of his colleagues were pulling then new tank out of the warehouse and loading it on their truck . They arrived ten minutes later and within an hour the thre of them had removed the old tank and plumbed the new one.They were meticulous both in their work and their cleanup afterwards.First class all around!

My sink has been making a glugging noise forever. It's been getting worse. I had used Baker Elman to install hot water heaters in the past and thought I'd call on them again. I wish I had not. They were supposed to call to let me know they were on their way so I could make sure I was home. They did not. By luck, I was home and let the plumber in - however because the sink was not making that noise at the exact time that the plumber arrived, he could not tell me what it was happening. He did not wait more than two minutes to see if the sink glugged - he just left. Essentially all he did was show up at my house, run the faucet for 1 minute - determine that it was not clogged - which I already knew and had noted when I called in to schedule the appointment - and then tried to charge me a full "service" fee of $130 dollars. I understand that a business has operating costs, but I know for a fact that this plumber was already in my area, doing other work, and had stopped by to work on my sink. He was literally on my property for no more than 5 minutes. I feel as though I've been robbed. When I called in to dispute the charges, I offered the company $20 for their troubles to come by, which I thought was more than fair. She did not accept, and insisted on charging at least $65 for the visit. If that is their service model, then I should have been told upon making the appointment that there is a flat service charge for showing up at my house - however they were not at all up front about that cost. I will never use this company again.

Before we started work, they asked for photos of the work that needed to be completed. At first, they didn't have the correct piece, so we re-scheduled, but they were able to complete the work. They were very professional and I am satisfied with the work.

Steve identified the various problems, described the work needed and provided accurate (and free) estimates. The work was done over multiple visits. Everyone we dealt with was courteous and professional. It was easy to schedule appointments, and everyone came on time. The end results are great. If any issues arise on work completed, they will address them free of charge. Would definitely use them again.

This was a great company to work with. They were flexible with dates to come out and service our issue. They came on time. Very friendly and very efficient. We ended up paying under our quoted price. The whole experience was great--from booking the appointment to being pleasantly suprised with the bill.