FB Electrical Services Inc

We have now worked with the twice - once to install a chandelier in the dining room and most recently to hang two chandeliers at the top of the stairs as well as to install automated light switches. Both times, great team, skilled and knowledgeable and they respect your time and space. Very responsive and will return to address any issues promptly. Highly recommend. Price stated is average for both jobs

Discovered FB Electrical Serviced when getting our generator installed. They agreed to take on separate wiring jobs that others either refused or botched. The electricians were confident, competent and enthusiastic in solving our ancient wiring mysteries. Office staff, likewise, surpassed all expectations in responding and supporting our efforts to transmit payments "the old fashioned way". Can't recommend this team highly enough.

I paid FB to diagnose a problem with my fire alarm panel and then they failed to give me a quote to fix the problem. I emailed the woman I had been in contact with and called several times and no one ever got back to me. Very unprofessional and a total waste of my time and money.

Great. Second time using FB Electrical to install a new outlet. Professional, clean and efficient work both times. Well priced for area. Matt C., West Newton

Terrible and way too expensive.

I scheduled a tune-up via over the telephone ~2 weeks ago. I was reminded of the appointment several times in advance via email. I was notified the tech was on his way 30min in advance via text, and I was sent the bill immediately after he finished his work. Absolutely perfect transaction from start to finish & I will use them again for other work around our home.

Unlike a competitor, FB did not charge me a fee to come out and give me an estimate. I had previously hired FB and was very happy with their work. Their pricing is straightforward: time & materials. The workers (an electrician and apprentice) arrived on time, were very professional and worked within the expected timeframe. They were flexible about extending the project to include an additional light fixture and to inspect wall sconces that no longer functioned. Unlike their colleagues from the previous project, they did not repair the moderate damage to the ceiling. I was also surprised to pay the full electrician rate for an apprentice. Nevertheless, overall I am happy with their work and will consider FB for my next project.

FB Electrical Services were very helpful in helping me solve a power issue. First, they responded very quickly to a call on a Sunday. They clearly explained the cost for someone to come out that day. However, they then walked through some possible solutions over the course of a couple of phone conversations, and I was able to solve the issue without anyone coming to visit. I give them very high marks for professionalism and commitment to customers. I would call them again for sure.

They eventually (after 3 visits where I had to take off work for 3 days) got the job done, but the story is a tale of woe, incompetence and overbilling. We were redoing some of our house and so we decided to hard-wire the house with networking cable to a few strategic locations. As this was for maximum speed, I opted to use the (relatively new) CAT7 cables where are now available on the market. The normal electrician we use tried to help us but couldn't crimp the wires and explained that it not the same as CAT5/6 and so we needed an expert. I went on AngiesList and posted to every electrician within 30 miles of my house "Do you have any experience with CAT7 cable?" and FB Electric said "yes". I listed for them the cables+jacks+tools we had to make sure everything was right and scheduled a visit. Here is the exact conversation: [*** Link removed ***] On the date of the first visit, I took the morning off work to meet with them and a very friendly electrician arrived at my house - thirty minutes late. As I showed him to the room with all the network equipment, I double checked with him "So you have experience working with CAT7 cable, correct?" Imagine my surprise when he said "I didn't even know CAT7 cable existed!" After an immediate call to Kathy @FB Electric, she apologized and assured me that they accidentally sent the wrong technician and that another one would be coming shortly. A little more than thirty minutes later, the second technician arrived and assured me that he DID have experience with CAT7 on 3-4 jobs in the past. He had brought with him his own jacks and crimper (even though I explicitly told them that I had my own, and even though their's said CAT6). After wasting almost two hours failing to get a single connection working, he finally agreed to try with my crimper+jacks and we managed to get two runs working. Sadly, he failed to bring any equipment to verify speed (even though I explicitly stated that as a requirement as you can see in the chat above) and so we didn't know exactly how fast the lines were. Also, it was now almost 4 hours into the appointment and I had to get to work and so we rescheduled for the next week. I took the morning off AGAIN the next week and, because they had shown up late the previous time, I called thirty minutes before the appointment to confirm that they were coming. Kathy (the secretary) told me that they were looking for testing equipment and would be at my home shortly. Why they waited two weeks to even start looking for testing equipment that I had stated was a pre-requisite for any visit, I'll never know. Either way, THEY NEVER SHOWED. They never called. I called back thirty minutes after the appointment was supposed to start and Kathy apologized profusely and told me that she would find out what was going on and call me back. I called back thirty minutes after THAT (again no callback), and she told me that they weren't coming and that she couldn't even give me a date to reschedule. A few days later, a fellow named Anton called me and we discussed what was going on (he seemed to actually know what he was talking about). We talked through a gameplan and two days later William (secretary?) scheduled a visit for me on the subsequent week. He was very rude. They told that a technician was coming and that Gene (the owner) was coming as well - presumably to apologize. Now three weeks into my relationship with FB, a technician finally came yesterday (Gene never showed) with testing equipment, he used the jacks and crimper that I had on-site from the start, and he managed to get all my runs working at 1GBit in 3 hours. Here's the kicker. They sent me a bill for the first visit *AND* the third visit (the second visit was a no-show). These people are wildly unreliable, somewhat incompetent and (at least from a billing perspective) crazy. I wouldn't hire them ever again. Not for a light switch. Find someone else - you'll be happier

FB did a great job overall! Everything looks great with the exception of some minor patching that needs to be improved as expected. Kathy was excellent to work with on the phone. She was extremely nice and well informed. Gene was prompt when he showed up for the estimate and when he came with the team to do the job. He was professional and made some good suggestions leveraging his experience. They ended up finishing the job faster than expected. We would definitely hire them again.

The technician was courteous and professional while efficiently handling a straightforward job that I needed done quickly and correctly. I recommend them and will hire them again.

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Everything was done very professionally and in timely manner, from initial assessment meeting with Gene (owner) to execution of the work order by his crew.

We hired FB Electrical to install a generator we had purchased from Costco.com. Gene provided a very fair price quote, which we received promptly. Once we made the decision to work with FB Electrical, they helped guide us through the process of getting approvals from the town. Once we had the approvals, we scheduled the installation, and everything went relatively smoothly. They even came back to fix one thing that wasn't working properly

Fantastic job done by a great crew. These guys were super diligent, showed up on time and worked hard. There was lots of supervision and professionalism. Would absolutely recommend to anyone who wants a no-nonsense job well done. A+!

He did a neat, professional job and explained to me how the new fan worked. I am thrilled with the new model and the improvement over what the builder had installed. This new fan allows for a motion setting that can be set for different times or can be shut off completely. The inststaller explained everything about how it worked.

Fantastic! I needed help after I was nearly shocked when trying to address a mouse issue. The fridge was wired with heavy guage wires stripped, twisted together, and wrapped with electrical tape. Dishwasher had naked wires, and both were wired directly, without a typical "box" that trips if there is a problem. Gene made time immediately for an estimate, and he gave me a range of options with recommendations. He explained the details, and patiently answered all of my questions. I was grateful that he told me some things weren't probably worthwhile - it was nice to work with someone who clearly cared about his clients. His team were a pleasure to work with. Timur and Nathan were punctual, professional, and very hard working. There were many difficulties with the job, and they handled every surprise increase in work with a positive attitude. Their work was flawless - the recessed lights look great, and the wiring is so much safer in the kitchen. Also - we had a lot of other work going on as well. We had to trim the granite counter to fit the fridge, a last minute plumbing problem, and appliance deliveries throughout the day. They worked with the other contractors very well. Perhaps most importantly - in every project, there are moments that come up which are a little outside of the scope of the work. Many people are happy to say "we don't do that kind of work, you'll have to call someone else." And I understand when that happens. But in the case of Timur and Nathan, they did so many extra "little things" to make the project go so much smoother. Whenever a small challenge came up, they just dealt with it. Because of their initiative and commitment to excellent work, I am sure I saved having to take a day off from work next week and bring in another round of contractors. In short - I had a fantastic experience with FB Electric, and I recommend their services without reservation.

I told them I wanted a price quote within a week of their visit. I wanted it by email or snail mail and neither of those things showed up. They failed to respond to my request for a proposal after they made a site visit. I met with 2 people, they came out, they said they would do all these things. I saw them on Angie's List, and I called them and asked for an appointment. They didn't call me for a week, so I called them again, and 2 people came out. They looked at my house, and I told them what I wanted, and I said that I needed a written price quote, but I never got one, so they lost. If anything happens after they install it, and I need them, can I depend on them. Absolutely Not! If I buy something like that, I expect service immediately, and it didn't happen.