Insight Pest Solutions
About us
Insight is a pest control company focusing on residential and commercial pest services. We provide jobs to a dozen Bean Town locals. We find safe, effective, and simple solutions to any pest control need. The products we use are both odorless and colorless, manufactured by the best companies in the industry. We survive by treating our customers right. We stand behind our work by offering both a satisfaction and money back guarantee. Bottom line, Insight provides the best solution for protecting your home, health and environment in the industry.
Business highlights
15 years of experience
Services we offer
Bug Control Service, Commercial Insect Control Service, Exterminators, Pest Control Service, Termite Control Service
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.5140 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 6% | ||
| 1% | ||
| 1% | ||
| 9% |
Showing 51-75 of 140 reviews
Kelley M.
Jun 2017
So far, it's brilliant, especially the tech who serviced our home. He was prompt, professional, informed, and seemed committed to doing a good job.
Response from Insight Pest Solutions
"Thank you for taking the time to give us such an awesome review and rating. We are excited to hear that technician performance was timely, informative, and professional. We are extremely honored to be given the opportunity to protect your home. Please feel free to contact us should you happen to notice any pest activity 10-14 days after service, we will be happy to set up a free re-treatment. Thank you for choosing Insight!"
Joyce J.
Jun 2017
Polite young man arrived on time answered all of my questions and checked exterior thoroughly. Inside they inserted something made from chrysanthemums around water pipes to safely stop creeping things before they find their way in. I'm paranoid about termites he explained that besides looking for mud tubes which tells you it's too late turning over rocks can reveal termites so I can inspect for them. I appreciate his thorough job and unrushed conversation with me.
Response from Insight Pest Solutions
"Thank you for taking the time to let us know how your service went, and for giving us an A rating. We truly appreciate it. We are happy to hear that you are very happy with your service, and that the technician was thorough, pleasant, and well informed. Don't forget, we will gladly treat the inside of your home on a quarterly service or come out for a free re-treatment, just give us a call. Thank you for choosing Insight!"
Andy M.
Jun 2017
The technician was friendly, professional and on time.
Response from Insight Pest Solutions
"Thank you for giving Insight Pest Solutions an A rating. We truly appreciate it. We are happy to hear that you are pleased with the prompt, friendly, and professional service provide by the technician. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you."
Daniel K.
Jun 2017
Excellent. The technician explained every step of the process as well as each aspect of the treatment.
Response from Insight Pest Solutions
"Thank you for taking the time to give us positive feedback and an A rating. We are thrilled to have you as our customer, and we are very excited to hear that your technician provided top-notch service. We strive to make sure our customers receive first class service each and every time. If you you have nay questions or concerns please do not hesitate to give us a call. Thank you for being a valued member of the Insight family, and have a wonderful day!"
DHAVAL N.
Jun 2017
George, Tori, Brendan and Jake did a good job. I recommend their service.
Response from Insight Pest Solutions
"Thank you for reviewing our service, and giving Insight Pest Solutions an A rating! We truly appreciate it. Please, feel free to give us a call at (888) 234-2847 if you would like us to treat the inside of your home on a quarterly service or come out for a free re-treatment between services. Thank you for being a member of the Insight family, and Happy Holidays!"
Dewayne M.
May 2017
I was skeptical when the sales representative, Joey C., approached my doorstep asking me if I was aware of the pests that plagued my neighborhood. Bud I decided to give him a chance and explain why his company's services where warranted for my home. We walked around my property and Joey was VERY knowledgeable in pointing out things I constantly overlooked and never given second thought. What sealed the deal for me was the presence of carpenter bees making their nests throughout my home. I was convinced that Insight Pest Solutions was a no brainer at the reasonable costs they offered. John Germain, our technician appears onsight the next day and was a blast to see in action. He was personable, knowledgable and most importantly passionate about his job and the work he was completing for my family. He was respectful and took the time to explain to me what he was doing and why it was important. Someone who displays that much care to the detail of their work truly loves what they're doing. I wasn't asked to write this review but felt compelled to do so because I want whoever needs these services to know that this company is on the up-and-up and that they will get the most bang for their buck. I will definitely do business with them again and highly recommend them to the next family or individual that seeks quality pest control.
Response from Insight Pest Solutions
"Wow! Thank you for writing this awesome review! It is always a great day when we get positive feedback from our customers. We are overjoyed to hear that your interactions with the Insight representatives and our technicians went well. It is our pleasure to provide excellent customer service to every customer, every time. If you notice any new pest activity, or have any questions or concerns, please don't hesitate to call us! Thank you for choosing Insight and have a wonderful day!"
Tim B.
May 2017
They were prompt, polite and thorough.
Response from Insight Pest Solutions
"Thank you for giving Insight Pest Solutions an A rating. We truly appreciate it. We are happy to hear that you are pleased with your initial service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you."
Mindi F.
May 2017
George Ortiz was helpful and super professional. Very happy with the service and will use again.
Response from Insight Pest Solutions
"Thank you for your review and the A rating. We appreciate it! We are happy to hear you were pleased with our friendly and informative technician and the service provided. Please do not hesitate to give us a call should you any questions or concerns. We are always happy to provide free re-treatments. Thank you for choosing Insight!"
Tammi O.
May 2017
Our technician was Joe G, and he was awesome! Sp respectful, listened to what concerns we had, conducted himself in a professional manner from start too finish! I would recommend Insight just based on my interaction with Joe, he was knowledgeable and polite. He did his job and left us with a full understanding of what he had done. Our first visit of four and it was 100% positive and I hope to see him again next time!
Response from Insight Pest Solutions
"Thank you for taking the time to review our services and give us an A rating. We are happy to hear that you were please with friendly, professional, and informative service Joe provided. If you notice any new pest activity, or have any questions or concerns, please don't hesitate to call us! Thank you for choosing Insight!"
Ellen A.
May 2017
The technician (John) came and discussed my needs. He was very attentive to my concerns, explained everything that he was doing to my satisfaction. I feel that what was done was safe. I have extensive plantings for pollinators and he was knowledgeable about their safety requirements, and state law protecting them. While working, he found and rescued a half-grown bird and and put it back in its nest (on one of my downspouts). Not everyone wants bird nests on their downspouts, but I appreciated that he understood my priorities.
Response from Insight Pest Solutions
"Thank you for taking the time to write this awesome review! We appreciate the positive feedback and A rating. We are happy to hear that John was professional, knowledgeable, and attentive to your requests. If you notice any new pest activity, or have any questions or concerns, please don't hesitate to call us! We are always happy to set you up for a free re-treatment between quarterly services, or treat the inside of your home on a quarterly service. We are very honored to be able to protect your home, health, and environment. Thank you for being a member of the Insight family!"
Ingrid W.
May 2017
It went very well. No odor, no mess. . The dog must be kept inside for 10 minutes after they spray, then he can go out. No odor, no mess. John Germaine was the tech, very nice, arrived on time, and explained as he went along.
Response from Insight Pest Solutions
"Thank you for taking the time to let us know how your service has gone. We truly appreciate it, and are happy to hear that you are pleased with the friendly, informative and professional service of our technicians. If you notice any new pest activity, or have any questions or concerns, please don't hesitate to call us! We are always happy to treat the inside of your home on a quarterly service or come out for a free re-treatment. Thank you for choosing Insight!"
Juan F.
May 2017
Excellent! Very educational.
Response from Insight Pest Solutions
"Thank you for your review and the A rating. We appreciate you letting us know about your experiences with our company. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you."
Paul H.
May 2017
Very good. Very pleased with entire process...
Response from Insight Pest Solutions
"Thank you for taking the time to let us know how your service has gone. We appreciate knowing what is going well, what needs improvement, and any questions or concerns you might have. If you notice any new pest activity, or have any questions or concerns, please don't hesitate to call us! Thank you for being a member of the Insight family!"
Joseph K.
May 2017
Very well.
Response from Insight Pest Solutions
"Thank you for giving Insight Pest Solutions an A rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you."
Elizabeth W.
May 2017
We have been bug free for over three years. Have always had friendly technicians who are on time and attentive. We used to deal with lots of ants, beetles and spiders and they are gone. We live off conservation land, so this is saying a lot. Love that products are pet/kid friendly and just irritate the bugs so they will go elsewhere.
Response from Insight Pest Solutions
"Thank you for taking the time to let us know of your experiences with our company, and for giving us an A rating! It is always a great day when we get feedback from our customers. We are glad to hear that our technicians are providing consistently thorough, professional and customer driven services. It's what we strive for with every customer, every time. We are very honored to be able to protect your home, health, and environment. Thank you for being a member of the Insight family, and have a great afternoon!"
Robert H.
May 2017
The technician was very thorough. On this visit he went through the house from basement to attic, treating spots of egress for insects and mice as appropriate, and asking questions as to what type of pest we saw where and explaining what he was doing as we went. He then went around the outside of the house treating the ground with one chemical and the foundation with another. Finally he put a bait in as many golfer holes as he could find, advising me to avoid doing anything to the holes or tunnels for a few days. So far no ants and we are waiting to see about the mice and gophers. All in all the technician was very professional. Before he started, I was asked to watch a short video by the companies owner explaining their policies, and before leaving the technician went over a checklist and explained that if I wasn't satisfied, they would have someone come back at no charge to address the issue. I will definitely use them again as the need arises.
Response from Insight Pest Solutions
"Thank you for your review and for giving us an A. We are happy to hear that you are pleased with the friendly, informative and professional service of our technician. We are very honored to be able to protect your home, health, and environment. Please do not hesitate to give us a call should you have any further questions or concerns. We are always happy to provide free re-treatments. Thank you for choosing Insight!"
Chris M.
May 2017
Kevin did a very professional job and was very knowledgable and insightful for us.
Response from Insight Pest Solutions
"Thank you for taking the time to review our service, and for giving us an A rating. We appreciate knowing how the service is going for our customers, and are glad to hear that we are living up to your expectations and our standards. We are always happy to treat the inside of your home on a quarterly service or come out for a free re-treatment, just give us a call. Thank you for being a member of the Insight family, and have a great afternoon!"
Renee C.
May 2017
The service was great. Jessie was very polite and professional as were the other two workers that arrived. They treated the inside and outside of the home for ants/insects. They de-webbed around the windows of the outside of the home and in the garage. They sprayed/dusted a few spots on the outside of the home where we've had issues with wasps. They also filled a couple of hole with steel wool to block mice from getting into the house. I was very pleased with their service. Two thumbs up!
Response from Insight Pest Solutions
"Thank you for taking the time to review our services and for the A rating. We truly appreciate the positive feedback. We are happy to hear that your initial service went well and that our technicians are embodying our standard of excellence. If you continue to have pest activity or have any questions or concerns, please don't hesitate to call us! We are always happy to come out for a free re-treatment. Thank you for choosing Insight!"
Elizabeth G.
Apr 2017
I am very happy with Insight Pest Control. I will recommend them anytime I can. The four technicians who serviced my home arrived on time and were very polite and personable. They performed their jobs thoroughly and efficiently and inspired trust in both them and the company. I can't say enough about Kevin, George and their team.
Response from Insight Pest Solutions
"Thank you for writing this awesome review! We truly appreciate the positive feedback. We are delighted to hear that your initial service went well and that our technicians are embodying our standard of excellence. If you continue to have pest activity or have any questions or concerns, please don't hesitate to call us! We are always happy to come out for a free re-treatment. Thank you for choosing Insight!"
Kristen C.
Apr 2017
We have used insight for the past year, and we have been very happy with their service. Our quarterly insecticide application was completed about 1 month ago, but we noticed more insects in our basement than we were used to seeing. We called insight, and they sent a technician over the following day to reevaluate our home and reapply the insecticide. Our representative this time was Jamie Gelardi. He was on time and very professional. He answered all of my questions and did a great job.
Response from Insight Pest Solutions
"Thank you for your review and for giving us an A rating. We are happy to hear that you are very happy with your service, and that Jamie Gelardi was thorough, pleasant, and well informed. We will be sure to pass this along to management. We are very honored to be able to protect your home, health, and environment. Thank you for choosing Insight for your pest control needs!"
Daphne G.
Mar 2017
They are always very responsive when I call for a service appointment. Jonese in customer service is awesome. Frank Bruner came out and did a very thorough inspection of the house, inside and out. He was knowleadge and professional. He found potential areas of entry and sealed them with steel wool. He also made recommendations for us to do when the snow disappears.
Response from Insight Pest Solutions
"Hello [Member Name Removed], thank you so much for taking the time to tell us how your service went. We are so happy to hear that your service was to your satisfaction. Frank is an awesome technician. We strive to provide our customers with the highest level of service possible, so please do not hesitate to ask if there is anything else we can do for you. Thank you again for your feedback, we hope you have a wonderful day."
David W.
Mar 2017
The Technician was very polite throughout the entire service call and was particularly attentive to our questions and he did all the inspections we asked him to do. Very professional and knowledgable. We had another pest control company from the area, and Insight Pest Solutions has consistently outperformed the competitor. Call me at 815-263-8663 and I would be happy to answer any questions about their service performance.
Response from Insight Pest Solutions
"Thank you for taking the time to let us know how your service has gone, and for giving us an A rating. We truly appreciate it, and are happy to hear that you are pleased with your service. If you notice any new pest activity, or have any questions or concerns, please don't hesitate to call us! We are always happy to treat the inside of your home on a quarterly service or see about setting you up for a free re-treatment. Thank you for being a member of the Insight family."
Joe H.
Nov 2016
service went very well -- tech was on time, thorough, friendly and knowledgeable -- third treatment so far and very happy with company and results
Response from Insight Pest Solutions
"Thank you for taking the time to tell us how the service went for you, and for giving us an A rating! We are glad to hear that you are so happy with our company and the results we've achieved at your home. In case you forgot, we offer free retreatments between quarterly services, as well as interior treatments on quarterly services - so give us a call if you find yourself needing either one. We are more happy to set an appointment that works with your schedule. Thank you for being a member of the Insight family, and Happy Holidays!"
Brian C.
Nov 2016
It well. They do a good job and are very professional. Kevin was my technician and when I mentioned that I may have a mouse in my wall, he inspected the outside and inside, set up some traps and left some extra free of charge. I have been with them for a year and get the same great experience. I was leery of companies like this at first, but they are very professional, educate the consumer and want to meet the needs of the customer.
Response from Insight Pest Solutions
"Thank you for taking the time to let us know of your experiences with our company, and for giving us an A rating! We are glad to hear that our technicians are providing consistently thorough, professional and customer service driven services. It's what we strive for with every customer, every time. Don't forget - we offer free retreatments between quarterly services, as well as interior treatments on quarterly services - so give us a call if you find yourself needing either one. We'll be happy to set an appointment that works with your schedule. Thank you for being a member of the Insight family, and Happy Holidays!"
Angela D.
Sep 2016
Our rep, Dylan DaCruz was on time, very courteous and professional. He explained everything he was going to do and what to expect over the next few weeks.
Response from Insight Pest Solutions
"Thank you for your feedback! We are happy to hear that your are satisfied with our services!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Insight Pest Solutions is currently rated 4.5 overall out of 5.
Insight Pest Solutions accepts the following forms of payment: CreditCard
Yes, Insight Pest Solutions offers free project estimates.
No, Insight Pest Solutions does not offer eco-friendly accreditations.
No, Insight Pest Solutions does not offer a senior discount.
No, Insight Pest Solutions does not offer emergency services.
No, Insight Pest Solutions does not offer warranties.