ABH Services, Inc.

Hidden fees, lack of communication, unclear terms and conditions, and aggressive communication. Negative experience. We scheduled a dumpster rental to remove some floor boards and dirt from a basement. Scheduling delivery of the dumpster was easy (one letter grade up from F). I reviewed the terms and conditions that were sent to me, and as a very organized person made sure we followed them correctly. My father has also been in the construction business for 30 years and he always says to read the terms and conditions carefully. Per the terms and conditions, we contacted ABH 24 hours in advance to pick up our dumpster. We did this on this day specifically before a big storm was coming as we knew that the dry dirt in our dumpster would increase by about 20% weight when wet. I called all throughout the day on Thursday (no answer), emailed and left a message to be sure we were on the schedule. We were prepared to remove some of the material if needed to avoid exceeding our weight capacity. Mind you, there was NOTHING in the terms and conditions about overage fees. ABH never answered the phone on Thursday. I finally received an email saying that we were in fact on the schedule. So my understanding was that since we were on the schedule we didn't need to worry about removing debris before the rain. I even called again on Friday and requested that we be called prior to pick-up so I can make sure someone was present, ABH agreed. Never got a call and the dumpster wasn't picked up on Friday, or Saturday, or Sunday. Finally on Monday it was picked up without a call. We were then charged and additional $300 for overage fees. These fees are in **no way outlined in the terms and conditions**. I made a friendly call asking about getting PART of the overage fees reduced since part of the increased weight was due to the rain, which wouldn't have been an issue if ABH would have picked up the dumpster on time. Tony called me back and the rude, condescending lecture started. He said that even though I scheduled a pickup they could come anytime "2 days later, or 2 weeks later". This was in no way communicated to me, nor was it in their terms and conditions. Not to mention there is no mention of overage charges in their terms and conditions. I wasn't asking for a handout, I was asking for a fair adjustment. They didn't pick up the dumpster when they were supposed to which led to increased weight, this additional weight should be on them. They also didn't mentioned overage fees in their terms and conditions which is dishonest. So this is where they really lost major points.. They also lose points for the unprofessional and extremely aggressive manner in which Tony communicated, not to mention they didn't answer for the phone for an entire day. I am in no way an over-sensitive person (I teach middle school so I have very thick skin) and the way Tony talked down to me was honestly embarrassing, offensive and completely unprofessional. He could have easily apologized for the lack of clarity around what "scheduling pickup" actually means and been upfront about the hidden fees, and just recognized that his terms and conditions are unclear, but he was completely rude and aggressive, and offered no apology. Hidden fees, lack of communication, unclear terms and conditions, and aggressive communication = grade of D

They took down and remove all the demo form a standard two car garage. He did everything he said he would do and there was no problem.