Servpro of Lowell

It went very well

Jim Brown was referred to us by our neighbor. Jim was excellent. He was very accommodating and his estimate was right in line with the Insurance claim. This helped us to avoid any back-and-forth with the Insurance. Jim also did the process appropriately - using all the appropriate local permitting and following the standard testing guidelines after the mold was removed. On top of finishing promptly & pricing competitively, Jim also fixed several items that have been broken in the past. This wasn't in his scope of work, but he just took it upon himself to do some extras. I have already recommended Jim to friends, and he's already started another job with them.

unknown

It went fine. The appraiser was about 15 minutes late, but other than that, he was very helpful. He actually talked me out of a $500 sale.

I had a clog in my sewer drain which caused a back-up of raw sewage into my unfinished basement. I called Servpro of Lowell on Tuesday at about 6pm and left a message, hoping to hear from them the next day. To my surprise, Vinnie called me back in about 15 minutes and said he'd send someone over the next morning to give me an estimate. Jim arrived Wednesday morning, checked out the situation, gave me an estimate, and said he could have a crew on site by 2pm. I took him up on it, and, sure enough, at 2pm, his crew arrived and started work. They cleaned what they could and made recommendations on removing what they could not. They had to move a washer and dryer and numerous smaller items. They finished in about two hours and left behind a dehumidifier to dry out the basement (having just washed down a lot of surfaces). In addition, they cleaned the stairs down to the basement and kitchen floor, since plumbers and such had been tracking through since the back-up. Vinnie, Jim, and the crew were all courteous and professional.