MOPS

I called "MOPS" because I received a flyer in the mail for "20%" off. The manager arrived at my home on the day that I called, Monday, March 28. My parents were coming to take care of my children while we were out of town. This is a brand new home and we moved in mid-January. The manager indicated that they charge $150, but with the flyer, she would charge $120/hour. I thought this was a bit outrageous, but she said it would be several cleaners. She estimated that the entire house clean would take between 1.5 to 3 hrs. While I was not happy about the hourly charge and the amount of time she thought it would take to clean, I was a bit desperate as my parents were arriving in two days. I would have called some other companies, but she immediately arranged to have cleaners there the next day. The next day, she arrived with four women to clean my house. They began cleaning around 10am and I had to leave at noon for an appointment. At that point, they were still not finished. I was incredibly annoyed as one of the workers spent the entire time on her mobile phone -- she had it balanced between her ear and shoulder -- while she half-heartedly attended to the cleaning. She would finish a telephone conversation and then start talking to a co-worker and then get on the phone again. The language they spoke was not one that I speak, so I have no idea what was going on. I told the "crew leader" that I had to leave for an appointment and asked that they lock the doors when they were finished. I arrived home with my boys, 5 and 3, and the 5-year-old immediately said, "oh, the house is clean, but what about that?" and pointed to a spot on the stairs that had some mud on it. I went to the kitchen an there were other such spots. We have small dogs and boys and they bring in a lot of dirt that gets pushed into the hardwood floors. The team made no effort to actually scrub these areas. Then, I found the bill for $300. My house is 2400 square feet. Prior to this, we lived in JP in about 1800 square feet and I had one woman who cleaned weekly for $85. The manager called me to inquire about my satisfaction. I reported both the dirt left behind and the mobile phone use. She seemed confident about her price despite the use of the mobile phone for the duration and wants to come back and clean the floors again. She did not offer to reduce the price given the fact that one worker did not actually do much work. It should not have taken four women two and a half hours to clean a brand new 2400 square foot house. This is the most expensive house cleaning I have ever had and the house was an easy clean -- it is brand new -- despite the kids and dogs.

SOMEBODY WAS IN THE OFFICE WHEN I CALLED. SHE EXPLAINED THE WAY THEY WORKED AND WAS ABLE TO SCHEDULE ME FOR THE NEXT DAY. 4 WOMEN CAME ON TIME, WITH ALL OF THEIR OWN EQUIPMENT AND WORKED STEADILY FOR 1HR 45MINS. THE CREW SUPERVISOR THEN ASKED ME TO INSPECT THE HOUSE. IT LOOKED GREAT. I AM HAPPY WITH THE WORK, BUT AT A RATE OF $140/HOUR, I MAY SHOP AROUND A BIT. THEY WERE THOROUGH AND PROFESSIONAL, HAD TO DEAL WITH A LOT OF PET HAIR TOO.