ACE Handyman Services of Greater Boston

Job went well. Handyman was on time, efficient and explained what he was doing and why. He was able to come up with some creative solutions on the fly to some issues that arose. There seemed to be some sort of miscommunication of what the job was that he was going to be performing, but he quickly resolved the situation with a phone call. I would recommend this service. They called back quickly, worked around the weather, were on time, cleaned up after the job, explained the costs. I don't remember the exact date of service. It was in the May timeframe. The work was done over 2 days - one day needed to be rescheduled due to rain..since you can't stain a deck in the rain ;0)

He didn't bother to show up or call.

Contractor was very professional and did an excellent job. He worked efficiently.

It went well. Craig came as always on time about quarter to 8am.Checked out the ladder area and came up with and excellent way to complete the work. He then went to Home Depot and picked up the required items and returned in an hour and right away started to build the project. Upon completion he made sure I could open and close the ladder/door a few times so that I knew how to handle it. He even fixed a folding closet door while he was here. He does not rush but makes certain the job is well done. It is very well made and looks very neat. I must say again that Craig's work is very neat and well done. We will be getting their help again for a few projects this month and are looking forward to that. Thanks you very much "Handyman Matters" and "Craig"

I had used Handyman Matters previously to install new closet doors and the project went great. However, this time around I was trying to get a bathroom remodeled. Bob got back to my email right away and asked for pictures of my bathroom so he could give me a fair estimate. I sent the pictures and did not hear back from him for over a month, despite several follow-up emails and phone calls. Eventually when he did get back to me, he apologized and said he was dealing with "a few personnel issues" and then did give me an estimate and talked me through our project. Yet again, Bob has since gone MIA on me and has not responded to my questions nor provided me with a revised estimate or dates to schedule the project. Looks like based on other Angie's reviews, I'm not the only one he has failed to get back to. His lack of responsiveness clearly means that he is having problems in his business - I would not trust his word on anything at this point. Bob - I gave you the benefit of the doubt more than once and will not bother with you for any projects in the future.

He told us he will get back to us with an estimate and email it to us. It is now Sept 27, and we did not get a phone call or an email with an estimate. I gave him the benefit of a doubt that he may be busy but I am certain that by now three weeks later, he will not be giving us an estimate. He wasted 2-3 weeks of my time. If he did not want to do the job, he should let us know so we can move forward. We left a voice message and he never responded. Very disappointed. I would not recommend this company to anyone.

I never ended up getting the work done.

It was fine. He did what he needed to do. He did a good job and was friendly. He spackled against the wall some went on the carpet and I haven't been able to get it out.

Provider cancelled appointments to quote on work twice - each time the day before with explanation that problems with another job was the reason. Had to wait 3 weeks to get the first appointment, then another 3 weeks for the second. After the second cancellation we decided to pursue another professional. Very annoying and a complete waste of time.

This was initially intended to be a continuation of a previous project with Handyman Matters. The previous craftsman had painted our bathroom and it needed another coat, so we decided to purchase the $349 for 4 hours Angie's Deal and additionally have him fix the screens on our porch whose screening needed replacing. The craftsman thought that this could all be done in 4 hours. However, the evening before the work was scheduled be done, Handyman called us to say that the previous craftsman was no longer working for them, so we would need to schedule someone else, which we did. The new craftsman called us the evening before the scheduled work to ask about adjusting the start time (no problem) and find out about the work. He showed up when scheduled, but apparently there had been some misunderstanding over the phone, as he had brought the wrong size screening. He examined one of the screens and determined that it was not suitably designed to take fiberglass screening and that the it also was in too poor shape to take metal screening. Also, the frames were fairly badly sealed in with paint. He wasn't sure that he could do the work in the scheduled amount of time, if at all. Then he hit upon the idea of custom building some aluminum-framed screens and setting them into the wooden frames. He unhooked and knocked out the wooden frames, pulling off some pieces of the surrounding wood in the process, and took off (after asking authorization) to Home Depot to get the materials to build the aluminum screens. He successfully built the screens, installed them in the wood frames, and reinstalled the wood frames, adding some glue to reattach the wood pieces that had been removed initially. He worked as quickly and efficiently as possible, attempting to stay within the 4-hour limit, but ended up needing an additional hour, which was reasonable. The resulting work looked good from the inside, and we have no more mosquitoes getting in; but the outside needs some work. The reasons for a "B" rating on this are: 1. The second coat of paint in the bathroom never got done. Reluctantly, we ended up doing it ourselves. Whether the original craftsman underestimated the work or knew something that the new craftsman did not, either way is not good. 2. The new craftsman had not seen the work to be done in advance, as the original craftsman had, which led to inefficiency. 3. The new craftsman's removal of the screens was rather "brute force" with a hammer from the inside. A little work with a chisel around the edges outside might have prevented the breaking off of pieces of wood that happened. The result and process were "good", but I can't really say "excellent'".

Rich was excellent: professional and personable. I could tell he understood what I wanted done during the estimate and he was efficient and neat during the work (2 days). Project came in less than estimate. Would call this provider again.

I don’t recall there being any troubles with scheduling. He completed some plastering, repaired a door, and other handyman work. They arrived on time and completed the job quickly. They were able to complete all of the work I had planned for this job. They did a good job. Everything was fine.

I arranged for Bob to come to review our job and give us an estimate. He was supposed to arrive at 9:00 on a Friday morning, and I stayed home from work to wait for the appointment. By 10:00, he hadn't arrived, I called the office, he had forgotten the appointment, but did come over at that point to review the job. Bob was apologetic about the mixup, and I didn't make a big deal about it, mistakes happen. However, what really irks me is that I have never heard back from this company with an estimate, even though I emailed the office enquiring about it several days later. It has been 6 days since I sent the email to the office, still haven't heard anything. A big waste of my time.

It went well. Brian the service man was great and very professional.

Several of the jobs were not done well, e.g. towel bar was at an angle. I had problems scheduling. DO NOT REMEMBER ANY OTHER DETAILS AFTER 2 YEARS. YOUR POLICY OF PROVIDING REMINDERS ABOUT REVIEWS EVERY TIME WE ENTER YOUR SITE IS ANNOYING AND RIDICULOUS. YOU SHOULD STOP AFTER A SPECIFIC LENGTH OF TIME. IT IS FRUSTRATING ENOUGH TO MAKE ME CONSIDER NOT RENEWING MY MEMBERSHIP.

It was great. The serviceman was early and called ahead. He fixed the problem in less than an hour.

I had purchased the deal wanting to have a faucet repaired. The technician diagnosed that it needed to be replaced and could not be repaired. He left to purchase the needed parts and came back to complete the replacement. He also repaired a door knob and hinges. The technician was very nice. They did a good job withthe work and everything was fine.

Craig arrived promptly and looked at the jobs to be done, he then went to Home Depot to buy the items he needed to do the job. On returning he quickly went to work and completed them one after the other very efficiently, quickly, responsibly and methodically. We had purchased a package from Angie's list for 8 hours of work and have a 2 hour balance remaining. This is the second time we had called Handyman Matters this year to get work completed. It has been a great experience both times and we do plan on calling them again soon to complete some other projects.

excellent, he was efficient, capable and on time. He finished both jobs and we are very happy with the quality, cost and outcomes. Would use them again for any small or large jobs

My goal to get these units in the windows without my husband having to lift them was accomplished. I was conflicted about whether Brian should have stayed to make sure they turned on and worked, but then again I would potentially be paying more for that time. As it was he was here less than 1 hr. I paid $85. plus $35 for travel. I would have liked him to have offered to seal the windows and be sure the units worked. After he left one unit was vibrating when turned on. I did fix it myself.Brian was time efficient but not as detailed as I would have liked. He did ask me for a cover to protect my wood table on which he set one unit. The door hinge repair was fine. As this was my first experience hiring a handyman service I will now be sure to have a longer list of items to help offset the travel time fee. I will use this service again.

It went beautifully and I called him today for another project.

I liked the owner and dealing with him. He was very easy to schedule with. The work they did was fine. The technician was a little odd and I had to get my computer out to show him where to go to get the lumber. He was only here for 3 hours when I had paid for 4.

I was very impressed with Handyman Matters and totally satisfied with the work. Communication was excellent both to schedule and confirm the date and time. I was also given a service charge waiver when I mentioned that I had let a previous coupon expire. The employee, Tom, arrived on time, was courteous, professional and highly skilled. There was a complication with one door because the manufacturer had sent wrong size screws with the replacement handle. Tom completed the other projects, before making a trip to a hardware store for correct size screws. I was delighted that he had the time and determination to complete the job. He also answered questions about other work I'm interested in having done and appeared to be knowledgeable and experienced in those areas too. I definitely plan to use them again.

I never got a chance to use my coupon......

The service provider was very professional. Unfortunately, he needed some info. ahead of time to be able to fix certain things (i.e. required parts from Home Depot, etc..). This meant that he was not able to get as much done as I would have liked. There was a long delay in scheduling the appointment since there was such a backlog from people responding to the advertised deal. Then, there was some confusion about the actual day of the appointment with the company needing to change it, at the last minute.