
MacFarlane Energy
About us
Customer convenience is a top priority at MacFarlane Energy. We simplify our customers' lives by serving as a one-stop shop for heating, air conditioning and home comfort. In addition to delivering heating oil and maintaining the equipment in your home or business, we provide virtually every related service: indoor air quality, duct cleaning, conservation advice, home energy audits, replacing water heaters and oil tanks, installation of high-efficiency equipment, plus more. We also install radiant heat, snow-melt systems, pool heaters, solar hot water systems, and geothermal systems.
Business highlights
Services we offer
& snow-melt systems, Automatic heating oil delivery, annual tune ups, conservation advice, duct cleaning, geothermal, hydro air, indoor air quality, payment options, pool, radiant, radiant heat, solar hot water, tank replacement, tank-guard, water heater replacement, water purification
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
80% | ||
13% | ||
0% | ||
2% | ||
5% |
"This review is incorrect. Mr [Member Name Removed] said that he cancelled his automatic delivery on our website. Our website doesn't allow customers to cancel services, only to inquire and pay their invoices. He stopped our oil delivery driver half way through filling his tank at 9:57 AM on 4/6/2020. Our driver stopped immediately. When Mr [Member Name Removed] called our office after his tank was filled halfway on 4/6/2020 he stated that he was not able to cancel his deliveries on our website and that our website was poorly designed. He couldn't remember how he cancelled. We checked all of our incoming emails and phone calls. He never contacted our office to suspend deliveries until after we filled his tank halfway on 4/6/2020. On 6/3/2020 Mr [Member Name Removed] sent an email requesting that we write off what he owed and stop sending him invoices as he believed that we made the delivery after he cancelled his automatic delivery, even though he still didn't remember how he cancelled automatic delivery. He wanted us to come and pump out the oil which Paul Grady, from my office, told him could be done but would be difficult and costly to him as we can't re-sell used oil. He threatened, if we didn't write off the bill he would give us bad reviews on multiple sites. Mr Grady told him that we could not credit the cost of the oil as we paid our wholesale supplier. All Mr [Member Name Removed] had to do was call our office or email us and we would have discontinued his automatic delivery right away. During the time Mr [Member Name Removed] was a customer he contacted our office by phone and email many times about his invoices and the price of oil but never about cancelling his deliveries in 2020. We will do anything we can to keep our customers happy but not when we are threatened with bad false reviews"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.