AJ Rose Carpets & Flooring

Scheduled the appointment with a brief and straightforward call to their office. I was able to get a mid-day slot less than a week in advance. I got a call about half an hour early, just to check if it was possible for them to come by a bit early, and indeed it was. There was some construction on my street that made it impossible to park right up in front of the house, but the technician put forth some time and effort in working with me to get around the corner to a side location where they were still able to run a (very very long) hose into the house. After that, it was relatively quick --- obviously there was some noise from the work but I was still able to work from home just one room over. After it was done, we went over the carpet together to look at the results, it all looked good, so I wrote out the check and we were all set. It took a few hours for the carpet to dry to touch, but all that was explained when he left.

I called AJRose about 6 weeks before I needed them to come out. The told me they weren't scheduling that far ahead and to call back a month before I needed the work done. That was little odd... sounded a bit disorganized. But I did call back, they did schedule us in the time slot we needed. The worker came, behaved professionally, did a good job cleaning the wall-to-wall carpet(s) in one section of the house. They were only in the house about 15 minutes, which I felt was a very short time based on other experiences I'd had with carpet cleaners. But the final product was acceptable and they didn't try to sell me additional services or products, which is something other cleaners have done.

They came on time, were quite professional, were extremely efficient and did an excellent job. Great promo!

They were very pleasant on the phone setting up the appointment. The two gentlemen that did the work were on time and very polite. They did a very poor job in cleaning my carpets and I am looking for another company to re-clean them. I used a Groupon for this service but I didn't save any money since I need to pay another company to come in and clean them. This was my first dealing with Angie's List and I'm not impressed.

This was a smooth process from making the appointment, the crew arriving a few minutes early and doing an excellent job.

The rugs were cleaned for the Angie's List Coupon promotion for 99.00 for 3 rooms. AJ ROSE did an excellent job and I would consider them again. They were efficient and did a great job on the carpets.

Good quality service. They were running late due to weather issues but phoned well ahead to let us know.

My carpets and furniture were cleaned thoroughly and I was very pleased. I would recommend this company to my friends and family. Make sure when you call you specifically ask for the carpet cleaning department's extension as was pointed out to me when I called back with an inquiry.

Arrived on time. Went right to work. Left no problems.

Arrangements were made through Pete at the store. I picked out my carpeting. The installer came as scheduled, on time. He did a great job in installing the carpets. He also removed the oriental rug and brought it back to the store. Today, they returned my area rug and laid it. They cleaned grout. The tiles look like they were just installed. He also spot cleaned the rug in a small storage room.The people I have dealt with are completely professional. They all arrived on time. I am very happy with the service I received.

They came on time and did a great job with the cleaning. The people that came out were very nice, professional and took care to make sure everything was moved and cleaned. Overall, I would use this company again. I thought they were great.

Great company very professional. They were in and out quick. Only downside was they couldn't get one of the stains out of the white carpet but I would use them again regardless!

Spot treated the stains, then did a very quick steam clean. Several stains were still in the carpet once it dried.

Everything went well. They stuck to the price of their big deal - arrived on time and did all work requested. Cautious with my personal belongings as they moved from room to room

It went very well. Work was done within a week of my call.

they were quick, efficient, polite and the carpets look great.

Very competitive pricing on Mohawk Smartstrand carpet pricing. Did not use only because another business responded 3 days sooner to my request for room measurement

The sales process was fine - it did take a few tries to get someone to call me back but once we were connected, things went smoothly. The carpet was ordered and obtained quickly and installed on schedule. The fellow who did the installation was phenomenal. There is some fancy woodwork paneling in my dining room that made the installation more challenging, but he made it work. Carpet looks beautiful.

We bought a coupon here on Angie's List for discounted carpet cleaning (3 rooms, up to 600 sq ft). We have lived in our house for 14 years and the carpets have never been (professionally) cleaned so they were quite dirty. There was a small hiccup in the scheduling - they lost our appointment but when we called to find out where they were, they rescheduled for the next day. They were very accommodating, moving (with my help) some stuff around to make sure everything got cleaned. In addition they honored the coupon for all three "rooms" even though one of them (our basement) was quite large. There was a small extra charge for the stairs of $35 which we were told about in advance. The person who came out was very professional, clean, and did a nice job. In terms of quality of work, the upstairs bedrooms came out pretty clean. The basement carpet (which is white) was cleaner for the effort, but far from sparkling. Again, since it hadn't been cleaned in at least 14 years and it was REALLY grimy, I wasn't expecting perfection and I'm pretty sure it got about as clean as steam cleaning was going to able to accomplish. Chemical cleaning might do a better job for our particular case, but no complaints whatsoever about the effort put out by the company. We would use them again in a heartbeat to clean our carpets.

The folks on the phone were very courteous for the quote and pointed me to the Angies coupon and how to purchase it.. They called me the day before to confirm and were able to adjust their schedule due to a change in my schedule. The guys showed up on time and were very helpful. They explained everything as well as moved bits without any issue. They did it effeicetly and when I asked them to go over a spot a second time, there was an immediate 'not a problem', and they redid the one stair tread. They left everything back to where it was. I would use them again and highly recommend.

Great. They showed up on time, were professional and did a good job.

We removed the old carpet and disposed of it, as well as moving the furniture out of the room in preparation for the install. Everything went smoothly. Took most of the day. The installer was short one piece of brass nosing on the stairs, and came back a few days later and finished as he said he would. Great job as usual. We have used AJ Rose many times over the past 25 years, and have been very satisfied.

I received the report from my sister. They were nice but would not move any furniture or items. I wasn't aware of this. The total time spent was about 45 minutes to do 3 areas. . They did not remove all of the stains nor commented why they could not. The carpet was extremely wet when they left. I would not use them again

Did not know what to expect but was more than pleased.

They were extremely professional. They also came to do an estimate on carpet repair and basically told me that it was not worth it with the carpet that I had. I knew that the carpet was on its last legs and they confirmed it. They did not try to sell me a whole new carpet and I appreciated it. They did do an amazing job cleaning our carpet so we can get a couple of more years out of it. When I replace that carpet, I'm definitely going back to AJ Rose.