Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Papalia Home Services

4.5(
894
)

Plumbing, Heating and Air Conditioning, Water Heaters,

... +13 more

About us

Papalia Home Services is a company focused on customer satisfaction. Customer service, extensive training, and follow through are where we excel. We have received numerous awards acknowledging our excellent customer service and care for our customer's most valued possession, their home. We are a Trane Comfort Specialist, Mitsubishi Diamond Elite Dealer and Navien Service Specialist which requires us to maintain high standards for the customer's experience. Papalia's employees are dedicated to greatness and we strive for improvement daily. Thank you for considering Papalia Home Services.

Business highlights

35 years of trusted experience
LGBTQ+ Friendly
Family Owned & Operated
Emergency Services Offered

Services we offer

On-staff Electrician. Water Heater Replacements. Boilers. Frozen Pipe Repairs & Prevention. Heating & Air Conditioning Systems. Water Filtration. Indoor Air Quality. Ductless Air Conditioning. Heat Pump Systems. Drain Cleaning. Pipe lining. Video Inspections. Gas Piping. HVAC. HVAC Service. Generators.

Services we don't offer

Duct Cleaning

Amenities

Senior Discount

5%

Emergency Services
Yes

Accepted payment methods

Check
CreditCard
Financing Available

Photos of past projects

Reviews

4.5894 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
70%
4
15%
3
7%
2
4%
1
4%
Rating CategoryRating out of 5
quality
4.7
value
3.9
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Write a review
Showing 601-625 of 894 reviews
Tara V.
05/2009
2.0
plumbing
  + -1 more
Honestly, there is no way to prove (nor am I trying to accuse) that the increased pressure sprung the leak or increased the size of an existing leak that was unnoticeable, but I do know that immediately after they reset the pressure, water started leaking all over my floor from the boiler, and the leaking water was preventing my boiler from firing (two other plumbers/heating companies confirmed that the boiler was trying to fire but was prevented by the leak), causing me to have to replace my entire heating system. The technician was probably following best practices by resetting the pressure, but I do suspect that those best practices that led to the demise of my entire heating system. All this said, it gets even uglier. After getting multiple estimates from other plumbers and heating companies for replacing the boiler, it turns out that Papalia's estimate was not market at all. Other estimates were in the $7000 range (all for comparable 95% + efficient boilers which I researched online to cost the same as the one Papalia was quoting me), which is over $4,000 less than Papalia's estimate. I don't understand why Papalia wanted me to charge 50% more than the other companies for the same work and a comparable boiler (and then had the audacity to charge me $40 for the estimate). I explained all of this to the supervisor when he called me to follow up on the estimate. He had no comment. Needless to say, another company has replaced my boiler and I will not be hiring Papalia for any further work in my home.
Description of Work: We called Papalia to investigate why we didn't have hot water; it was only lukewarm. (We had never had any problems with the hot water or the heat in our home before this incident.) A technician came out and noticed that the temperature gauge on the hot water heater had been turned all the way down to the lowest temperature (lukewarm). (I believe the my toddler knocked into it the day before.) He reset the temperature to 125 degrees, and the hot water came right back on. He felt that the temperature gauge reading wasn't reading the precise temperature, so he replaced the temperature gauge (cost: approx. $425, which is a part of the cost listed above). At this point, I am perfectly happy with the work, because my heating system and hot water were working again. But going forward is where things got dicey. The technician then moved to my boiler and re-pressurized it to a higher pressure. There was no water leaking inside the boiler, but there was some rust inside suggesting that at some point in the past there many have been a leak. Immediately after the boiler was re-pressurized, water was dripping out of our boiler and it was only firing intermittently due to the water leakage, and within a couple of days, not at all. They came back to look at it again, and called in a supervisor, who told me that we needed to replace our entire boiler system, and presented me with an estimate that was over $11,000 for a 95% high efficient boiler, and then charged me $40 for the estimate (which represents the balance of the $465 above).
Rating CategoryRating out of 5
value
2.0
professionalism
2.0
$465
Response from Papalia Home Services
We were called to this member's home for lack of hot water, during the technician's diagnostic he saw the Aquastat (temperature gauge)was set low, the only way to adjust this setting is with a screw driver (or similar tool),the technician reset the aquastat to the proper setting to restore hot water. After further investigating the technician was not satisfied with the aquastats performance, so he suggested replacement. Once the new aquastat was replaced and the problem was resolved the technician went above and beyond for the clients benefit and inspected the boiler which heats the hot water tank and found the pressure was lower than normal, so the technician set the pressure to where it should be. The technician then cleaned up after the work was done and went on his way. We received a phone call from the client a couple of days later because there was water on the floor under the heating system,the technician was dispatched asap and when he took the boiler jacket off, he realized the boiler itself was leaking due to a previous leak that started again once the correct pressure was adjusted. This does not happen a lot, but there are occasions when there is a conventional repair done and because of the age or lack of maintenance to the equipment pre-existing problems can reoccur, which was the case with this job. The technician always has the client's best interest in mind so he called a supervisor to confirm the boiler was leaking and beyond repair. The technician explained to the client he was going to give a quote on a new heating system and during that process the home owner expressed interest on a quote for a bathroom renovation, and asked if she went forward with the new boiler if there could be a discount on the bathroom renovation. The technician spent additional time and went upstairs to look at the bathroom,once upstairs the technician had a conversation with the client to find out what her needs and wants were for the bathroom remodel. There was additional time spent on the bathroom remodel price quote,the technician not only offered a discount on the bath remodel he offed a five percent discount on on the boiler installation as well. our company charges a minimum service fee of $39.50 (which gets applied to the job when we do the work) for any price quote and in this case we did not charge the client for the boiler service call or the quote for the heating system, but did charge $39.50 for the bathroom remodel quote. The boiler quote that was provided includes all material,labor,inspections,electrical work which includes a hard wired carbon monoxide detector and a reasonable mark up. The price that was given to this member included all of our companies cost of running a professional company with a reasonable mark up for materials, We realize that there will always be other people and companies that will do the job for less, i just hope for this client they will receive the same great service that papalia plumbing and heating has been giving there clients for the last 20 years. I am sorry that this member didn't see the value of our service, because there is so much more that we do that was not mentioned in this complaint from having a great group of customer service representatives who answer the phones and schedule calls and the way the technician are on time in a clean truck that is fully stocked with all of the most common parts needed to make repairs and to be as efficient as possible,and the technician is neatly dressed in a clean uniform and wears shoe covers over there boots not to track dirt into your home, as well as laying drop clothes over the floor in the work area, we stand behind all of our work and we handle any concerns in a timely manner. We encourage any client that may have any concerns to call us,in this case we gave this member a courtesy call and all that was said is they decided to have another company do the job for less. in fairness to our company, we didn't have a chance to resolve this concern, if the member called us and expressed there concern with the price we would have tried to explain where the price comes from. If there is anything we can do for this client I would like to earn back there business so please call if we can be of further assistance. Michael Ray, Operations Manager Papalia Plumbing,Heating,Air Conditioning and drain cleaning
Laura R.
05/2009
4.0
plumbing
  + -1 more
Super responsive and punctual. However, I have a nagging concern about the quality of the work, and certainly the price. I feel like I've had a junior guy who always has to call the office for help and takes longer... which then I get billed for. One time I had to pay his rate for driving from my house to the supply shed for a part.
Description of Work: They came in to replace a water sensor attached to our washer. Around the same time they also fixed a gas furnace small issue. In the past they have fixed our disposal.
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Response from Papalia Home Services
At papalia plumbing we use an upfront pricing system which means we look at the job and give an exact price before any work is done,regardless on how much time it takes. Both the technicians that were at this members house are licensed plumbers in the state of Massachusetts, although they look young they have hundreds of hour of schooling and thousands of hours of field experience. We encourage our technicians to call someone if they need a question answered, nobody has all the answers but chances are someone in the company with all the experience has the answer. We stock all the most common parts that we use most often, but there are some parts that we will need to drive to get and for those specialty parts we charge a fee for the Techs time and all other cost associated for driving to get those parts. I would encourage that any and all members that may have a concern, please call the office and give us a chance to make good, because when you have a concern we want to make sure we handle it to your satisfaction. Thank you, Michael Ray Operations manager Papalia plumbing, heating, air conditioning and drain cleaning
Allard L.
05/2009
2.0
plumbing
  + -1 more
When I called I quickly described the problem and asked for their hourly rate. They don't have a rate and offered to come the next morning at 7:30am to look at the work and give an estimate. I was very impressed with the responsiveness. I had 2 outdoor faucets that would not shut off. For each, the flow is controlled by an outdoor faucet as well as an indoor shutoff about 2 feet inside. Both inside shutoffs and faucets needed to be replaced for a total of 2 shutoff valves and 2 faucets. In addition I asked for a shutoff valve to be replaced under a sink. Total estimate came to $745. I thought that was rather high and asked how long the work would take. I was told about 2 hours, that sounded right to me. At a going rate market for plumbing of $100/hr that left $545 for parts... rip off! They refused to give me an itemised parts and labor estimate - no wonder. Even if it took 3 hours, it would still be off the chart. I priced these parts at Home Depot and all parts would come to about $150.
Description of Work: Came for an estimate and gave me a quote that was unreal!
Rating CategoryRating out of 5
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Response from Papalia Home Services
At Papalia plumbing we do not provide pricing over the phone because every home is different and it would not be fair to us without seeing the job to give you an exact price,also the customer service reps that answer the phone are not plumbers and that would not be fair to them, so instead we send a qualified service technician to diagnose the problem and give the client options to take care of the problem and give an exact price upfront before any work is done. We use on the best material available to us as contractors and the quality of our materials are superior to those of home improvement stores, in this particular case our policy protected both the member and our company because there was no work done and there was no remorse by either party. Thank you for your feedback. Michael Ray Operations Manager Papalia plumbing,heating,air conditioning and drain cleaning
DONALD A.
05/2009
5.0
lamp repair
  + -1 more
The work they did was very satisfactory. I responded to their advertisement in the telephone book and called them. They came on time and they knew their job very well.
Description of Work: They checked a leak and replaced the toilet.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
STEVEN Y.
12/2008
5.0
plumbing
  + -1 more
I was very happy to be able to schedule someone the day after we closed on a new house to install a utility sink. Adam arrived in the morning and completed all the work in one day. He was very neat, professional, and did a great job.
Description of Work: Installed utility sink in basement (new supply/waste lines); swapped out a few old valves for new ball valves; installed emergency shut-off near main valve; replaced several lengths of corroded copper pipe; replaced leaking mixer valve near boiler.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,150
Andrew P.
12/2008
5.0
plumbing, water heater repair
  + 0 more
Work was done expeditiously and professionally.
Description of Work: Did an emergency repair on a frozen pipe on a Sunday once. Installed a garbage disposal. Fixed a hot water heater.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
STEVEN Y.
10/2008
5.0
plumbing
  + -1 more
Spoke with the owner over the phone regarding the removal of a sewer waste pipe protruding from the foundation in the basement. The plumber provided options for removal and approximate price (which sounded reasonable; $400 for a "smash-and-fill" job), although he was very candid and said that the pipe could be left alone and was not a danger. I appreciated his honesty and would contact this plumber for future plumbing needs.
Description of Work: No services performed; discussed project over phone.
Rating CategoryRating out of 5
responsiveness
5.0
Yes, I recommend this pro
MARISA H.
10/2008
5.0
plumbing, water heater repair, drain cleaning
  + 1 more
Both times, we were able to schedule the service professionals around our schedule (and in September 2008, they came out the same day). In April 2008, plumber came out to look at the water heater, diagnosed the problem, and was able to install a new one the same day. When the town inspector wanted a small change made, they were out the same week at no charge. In April 2008, they were able to send someone out the same day we called. Quick and clean and unclogged the drain.
Description of Work: Two services: In September 2008, had them come out and unclog a drain. In April 2008, they installed a new water heater.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Erik S.
09/2008
5.0
drain cleaning
  + -1 more
They came the same day we called them. They called a few minutes before they came over. They finished their work quickly and they kept their work area very clean.
Description of Work: They came to fix our clogged kitchen sink.
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
David C.
09/2008
1.0
plumbing
  + -1 more
Terrible experience. Very expensive. Want to be paid immediately despite not finishing the job. The tech did not realize that gas fittings are threaded in the REVERSE direction of standard fittings so he ruined the pilot assembly on my heater by over tightening then tried to blame me. On toilet installation. The next morning water was leaking through the ceiling under the toilet called Papilia and rep. told me that I would be responsible for hefty emergency charge unless I could prove the leak was their fault!!!! They sent a different tech who noticed that the water fittings were not properly tightened thus water was leaking around the base of the toilet and through the floor to kitchen below.
Description of Work: Repair propane water heater, replace toilet.
Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
2.0
responsiveness
4.0
punctuality
4.0
$1,000
Response from Papalia Home Services
WE DO NOT GET PAID BEFORE THE JOB IS FINISHED UNLESS IT IS A DOWN PAYMENT OR PARTS NEED TO BE ORDERED. THE REVERSE THREAD THERMOCOUPLE HAS BEEN AN ISSUE FOR THE WATER HEATER COMPANY AND THEY DO NOT MAKE IT ANYMORE. IF IT FAILS YOU NEED TO CHANGE OUT THE ENTIRE BURNER ASSEMBLY WITH A KIT THEY SELL SPECIFICALLY FOR THAT ISSUE. THE HOME OWNER HAD HIS LANDSCAPER TRY TO FIX IT AND THE THERMOCOUPLE WAS STRIPPED WHEN WE ARRIVED. WE GUARANTY ALL OUR WORK (AND MORE) BUT DO NOT LIKE TO TAKE ON HOMEOWNERS ISSUES. IF WE INSTALLED A TOILET AND IT LEAKED...WE WILL BE OUT IMMEDIATELY TO TAKE CARE OF IT. A COMMENT LIKE "WE ARE HAPPY TO COME OUT BUT IF THE ISSUE IS NOT RELATED TO THE JOB WE PERFORMED WE WILL LET YOU KNOW AND CHARGES MAY APPLY IF YOU HAVE US DO THE WORK". ON A NIGHT OR WEEKEND THIS BECOMES A PROBLEM...IT IS DIFFICULT TO SAY TO A CLIENT "IF THE PROBLEM IS NOT RELATED TO THE WORK WE PERFORMED WE HAVE TO CHARGE YOU AN EMERGENCY FEE FOR COMING OUT"...SO WE HAVE STOPPED THAT AND GIVE THE CUSTOMER THE BENEFIT OF THE DOUBT WHETHER IT IS RELATED OR NOT. WE WANT ALL CLIENTS TO BE HAPPY WITH OUR SERVICES AND WORK HARD AT IT. ALL OUR TECHNICIANS ARE SKILLED AND TRAINED AND THEY ARE ALL AWARE OF HOW TO DEAL WITH THE NEW FLAME ARRESTOR TYPE THERMOCOUPLES WITH THE FUSIBLE LINK ON THE NEW WATER HEATERS THAT ARE REQUIRED BY THE STATE. WE DID TAKE CARE OF HIS TOILET LEAK AT NO CHARGE OVER THE WEEKEND ON JUNE 8, 2008 WITH NO ISSUES.
Greg P.
07/2008
5.0
water heater repair
  + -1 more
I called them at night and they were there the next morning to install the water heater. They are extremely responsive and professional in their work. They were timely.
Description of Work: They repaired a water heater that broke.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,600
SURESH D.
07/2008
5.0
plumbing
  + -1 more
They did a good job, but they were a little bit expensive. The customer service was good. And I would hire them again in the future for any plumbing needs.
Description of Work: They came out and installed a new toilet in the bathroom.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
David J.
06/2008
4.0
plumbing
  + -1 more
Called for service and was given a 2hr window same day. Plumber called me 20 mins before arrival. Friendly and punctual, got straight to work. He spent a few minutes trying to quote me the best price from his set list of charges. Only took him 15 mins to replace the valve and seats and I think $230 for such a quick job was a little much, but he was quick and professional.
Description of Work: Replaced valve and seats of the shower/tub knob.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$230
ERIN P.
06/2008
5.0
plumbing
  + -1 more
When they came out they tightened some connections in the faucet in the powder room, they replaced the faucet in laundry room sink and in the guest bath they replaced the hardware under the sink. He used chrome supplies for that. The guy who was at the house was named Jim A. Also, the boy's bathroom toilet leak was repaired.
Description of Work: What I wanted them to do was to have a look at my plumbing for potential problems.
Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
John E.
05/2008
5.0
plumbing
  + -1 more
We called them up. They came out and looked at the job, gave a quote, and did the job within 15 minutes. There was just one guy who was very professional.
Description of Work: We needed to have them cap off some pipes in the attic.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$187
MARGARET O.
05/2008
2.0
plumbing
  + -1 more
The man that came out to look at it told me that the only thing they could do would be to replace the faucet. However the faucet was unusual and he wanted to replace it with one off of his truck that wouldn't match. I knew that the problem had to be with the cartridge that was in the faucet. Since they wouldn't offer to fix it for me, I decided to go with another company. Even though they didn't do any work I still had to pay them to come out. The thing that made me the most mad was that there was work that needed to be done but they didn't want to do it.
Description of Work: We had an unusual faucet that was leaking.
Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0
STELLA R.
04/2008
5.0
plumbing
  + -1 more
They were great! They weren't cheap but they were very good! They were able to come out on the same day that we called. The workers were friendly and professional. We would hire them again for future work and would also recommend them.
Description of Work: They came out a couple of times to do some work. They repaired a water supply to a barn, we had a part that was leaking which they were able to fix.
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
GEOFF C.
04/2008
5.0
plumbing
  + -1 more
Work done over 2 different service calls. Both times they arrived promptly, worked quickly and efficiently and cleaned up after themselves. Very polite and professional.
Description of Work: Replaced 2 toilets that would not flush correctly, fixed dryer vent, inspected all fixtures, cleaned out shower heads, reset pressure regulator.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
James Philip L.
01/2008
5.0
plumbing
  + -1 more
Chris was able to schedule our job promptly for the same day, a few hours from when I called. I received a call from the shop when Scott was about a half hour away, as promised. Scott was neat and pleasant, and did all phases of the job (diagnosis, estimate, work) neatly and efficiently. We had a few minutes to wait while the heat came up and the system pressurized (for him to diagnose the problem) and during that time we chatted generally about our house's heating system, and he was able to give me some useful advice on a couple of other small issues. I've used Papalia before and this experience was similar to my others -- I have heard that there are others who charge less (though I felt the prices for the work we've had done were reasonable) but I think they're hard to beat for promptness, courtesy, neatness and overall quality of work.
Description of Work: Scott diagnosed a leak coming from the pressure relief valve on the side of the furnace in our gas-fired forced hot water heating system. (The problem was that the ancient ceiling-mounted expansion tank was waterlogged, preventing it from absorbing the pressure produced as the heated water in the system expands.) He quoted us prices for two different approaches: draining the existing tank and leaving it in place; and replacing it with a smaller more modern unit that would not require periodic draining. We selected the latter option, so Scott replaced the tank. He drained the existing tank, cut it off from the system and capped it off so we could remove and dispose of it at our convenience.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Beth R.
01/2008
5.0
plumbing
  + -1 more
Great! I called on Sunday and got a call back in a few hours. They told me the weekend fee ($180) on top of services, and we agreed a week day call would be okay. They happened to have an opening first thing on Monday and came as promised before 8:30 Monday morning. Mike was polite, knowledgeable, completely up front about the fees, and fast and efficient in locating the cause of the leak (poorly applied seal from a different plumber) and fixing it promptly. He also left my house spotless.
Description of Work: Found source of leak coming through finished basement ceiling (next to pipe) that was also causing paint to bubble on ceiling.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$317
RITA A.
12/2007
5.0
plumbing
  + -1 more
Got their name from Angie's List. Called them and mentioned I was calling because I saw them on Angie's List. The receptionist was very nice and scheduled me within 48 hours, told me how much the fee for coming was: $39.50- which would be applied to the job if we chose them. Ken and Steve came right at the appointment time and since we have such snow and slush, it was especially nice to note that they wiped their feet each time they came in. They looked at the toilet and sink and within 5 minutes gave me an estimate. I agreed to the estimate and they did the work within 50 minutes.
Description of Work: Toilet leaking after flush. Replace float mechanism. Also, replaced entire sink drain pull up for closure.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$285
KLEIN D.
12/2007
5.0
plumbing
  + -1 more
I call on Tuesday at 11:30am. Chris was courteous and set up an appointment later that day. She called when the technician was on the way. He arrived promptly at the stated time. He was courteous and professional. He wore plastic booties on his feet so as to not track snow and mud through the house. I showed him the trouble areas. He assessed the situation in one hour and made some system adjustments. He showed me what he had done but the shower head problems was not fixed. We discussed the problem further and then decided that it was probably a clog near the shower head. He took apart the main shower valve and cleaned away the debris. Problem solved. The work area was clean and neat after the technician left. The cost is the only thing that kept me from nominating this vendor to the POH.
Description of Work: We had decreased water pressure in the master bathroom shower and one other bathroom on the third floor.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Carole M.
12/2007
2.0
plumbing
  + -1 more
Yesterday a plumber came to do an estimate. He arrived on time. I explained the needed work. His written estimate and explanation were confusing. He apologized but did not redo the estimate. He said he could perform the pipe cutting and capping immediately. While draining the system, as he was closing the pipe vents on the main floor he received a phone call and was discussing inane personal matters as he was working. He left 2 valves open, and they leaked all afternoon, one leaked into the subflooring and soaked 5 basement ceiling tiles. The other valve cover had been stripped and should have been replaced but he did not replace or tighten it. We called Papalia, requesting they come out and fix the problem leaks immediately. After 6 difficult phone conversations we got them to agree to come out that night and fix the problem. They fixed it. We insisted we not be charged for the emergency work, and we received a verbal promise from the owner that we will not have to pay. We'll see.
Description of Work: ESTIMATE for future plumbing work in basement, which includes replacing main (cast iron) pipe with PVC pipe, and preparation for installing washing machine in basement (venting, new pipe installation, etc.) ACTUAL WORK DONE: Bled the heating system; cut and capped some heating pipes in basement that need to be removed.
Rating CategoryRating out of 5
quality
1.0
value
3.0
responsiveness
3.0
punctuality
5.0
$386
Richard G.
12/2007
5.0
plumbing
  + -1 more
A day after leaving a voicemail requesting an appointment for an estimate, I received a call from their business office, and set up a visit for the next day. The plumber arrived on time, gave an estimate, and was able to call in a coworker right then and there and perform all the work in about 4-5 hours, including removal and clean-up. The plumber had excellent communication skills explaining what he diagnosed and the options. I am very pleased with the speed of responding to my initial phone message, the quick appointment for the next day, and the plumbing skills and communication skills of the plumber. This is my first job from Papalia plumbing, and I look forward to doing business with them again. I started an annual service contract as well.
Description of Work: Replaced all 3 toilets with modern, water saving toilets; fixed shower leak; replaced a bathroom faucet; replaced indoor shut-off valves for outdoor faucets.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
STEVEN K.
11/2007
5.0
plumbing
  + -1 more
The work was completed in approximately one hour. The plumber arrived on-time, was polite and worked efficiently. We have been completely satisfied by the results.
Description of Work: After attempting to install a new dishwasher and accidentally kinking the water supply line, Papalia was called to repair the pipe, replace the hot water shut off valve, and complete the installation.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350

Contact information

1220 Liberty Square Rd, Boxborough, MA 01719

http://www.papaliaplumbing.com

Service hours

Sunday:
8:30 AM - 1:00 PM
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:30 AM - 1:00 PM

Licensing

Bonded
Insured
Licensed*

Trade License Number
11628
Trade License Locale
MA
Trade License Authority
Massachusetts Board of State Examiners of Plumbers and Gas Fitters
Trade License Expiration
05/01/2022
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
No
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Plumbing,
Heating and Air Conditioning,
Water Heaters,
Drain Cleaning,
Appliance Repair,
Handyman Services,
Kitchen and Bath Remodeling,
Sewer Cleaning,
Natural Gas Lines,
Fireplaces,
Electrical,
Drain Pipe Installation

FAQ

Papalia Home Services is currently rated 4.6 overall out of 5.

Sunday: 8:30 AM - 1:00 PM

Monday: 7:00 AM - 5:00 PM

Tuesday: 7:00 AM - 5:00 PM

Wednesday: 7:00 AM - 5:00 PM

Thursday: 7:00 AM - 5:00 PM

Friday: 7:00 AM - 5:00 PM

Saturday: 8:30 AM - 1:00 PM

Papalia Home Services accepts the following forms of payment: Check,CreditCard,Financing Available
No, Papalia Home Services does not offer free project estimates.
Yes, Papalia Home Services offers eco-friendly accreditations.
No, Papalia Home Services does not offer a senior discount.
Yes, Papalia Home Services offers emergency services.
No, Papalia Home Services does not offer warranties.
Papalia Home Services offers the following services: On-staff Electrician. Water Heater Replacements. Boilers. Frozen Pipe Repairs & Prevention. Heating & Air Conditioning Systems. Water Filtration. Indoor Air Quality. Ductless Air Conditioning. Heat Pump Systems. Drain Cleaning. Pipe lining. Video Inspections. Gas Piping. HVAC. HVAC Service. Generators.
Duct Cleaning

Contact information

1220 Liberty Square Rd, Boxborough, MA 01719

http://www.papaliaplumbing.com

Service hours

Sunday:
8:30 AM - 1:00 PM
Monday:
7:00 AM - 5:00 PM
Tuesday:
7:00 AM - 5:00 PM
Wednesday:
7:00 AM - 5:00 PM
Thursday:
7:00 AM - 5:00 PM
Friday:
7:00 AM - 5:00 PM
Saturday:
8:30 AM - 1:00 PM