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Village Subaru
Deck or Porch Repair, Deck, Fence, Patio or Porch Clean and Seal, Commercial Deck or Porch Repair Service,
About us
Village Subaru has been under the same local ownership in Acton Massachusetts since 2002. Ron and Fred Santilli have established a dealership that is consistently a top performer in New England both in Sales Volume as well as Customer Satisfaction. They have done this by always remembering that our customers are the most important part of our success. We were one of the first Subaru Dealerships to offer loaner cars to service customers and to have a Full Disclosure Sales Process, which helped Village Subaru earn the highest award from our manufacturer; the "Subaru Stellar Performer Award." If you're interested in learning more what makes our dealership so special, stop in and see us today!Additional Phone number - (866) 992-3507, (866) 992-3508.
Business highlights
23 years of experience
Services we offer
Air Filter, Body Shop, Brakes, Cooling System, Fuel, Inspections, Oil Changes, Power Steering Flush, Repair & Maintenance, Shocks, Spark Plugs, Transmission, Vehicle Sales, Wheel Alignment
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.833 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 9% | ||
| 3% | ||
| 3% | ||
| 0% |
Showing 1-25 of 33 reviews
John B.
Sep 2017
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Barbara F.
Jul 2016
unknown
Kenneth S.
Jun 2016
unknown
Patricia S.
Feb 2016
unknown
WILLIAM M.
Feb 2016
unknown
WILLIAM M.
Feb 2016
unknown
Gordon H.
Dec 2015
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Barbara F.
Aug 2015
unknown
JOHN B.
Aug 2015
unknown
Bill V.
Jul 2015
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Eric H.
Jul 2015
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Teresa L.
Apr 2015
unknown
Paul N.
Jan 2015
It's well priced and they did a good job.
CHRISTOPHER G.
Dec 2014
All went fine. The repairs were completed within the estimated time. A/C compressors are expensive. (They charged about twice what you can find one for on-line - parts only, not counting labor. No surprise that the OEM compressor is more expensive.) No charge for the parking brake adjustment.
We've been taking our car to Village Subaru for several years now since our local mechanic retired. Going to the dealer is more expensive than going local but Village is good. The staff is polite and professional. Repairs are done on time and done right. We'll continue to do business with them and will definitely visit them when it comes time to replace our car.
We've been taking our car to Village Subaru for several years now since our local mechanic retired. Going to the dealer is more expensive than going local but Village is good. The staff is polite and professional. Repairs are done on time and done right. We'll continue to do business with them and will definitely visit them when it comes time to replace our car.
Joan P.
Dec 2014
The sale went very smoothly. The car has been great so far.
Hadley F.
Sep 2014
unknown
Marianne K.
Sep 2014
unknown
Maryanna M.
Jun 2014
They're honest from what I can tell. Their estimates are right on. They have an exceptional maintenance crew. I have no issues since the last service. They're expensive.
Leon R.
Oct 2013
Dealer was not able to diagnose the problem or fix it. Had mixed results with this service department in past 2 years. Prices are on the high side, quality of work is fine if it's routine work but mixed bag when the need to diagnose something more complicated.
Douglas J.
Sep 2013
They did not properly tighten the the oil filter and the oil all leaked out, nearly burning up my engine.
On the hottest day of the summer, driving in Cambridge late on a Saturday afternoon, a week after the service job, the oil light comes on. I call the shop, the woman who answers the phone suggests I put some oil in the engine and see if that takes care of things. A trick? Well-meaning advice? I would rather not muddy the situation, and ask for an appointment for first thing Monday. AAA tow truck eventually comes, tows our 2011 Outback the 19 miles out to Acton at a cost of $64. Only the first 3 miles are covered by AAA.
So Monday morning, I call around 10am morning to check on my car. Guy who answers the phone says they've "just started on it". Well maybe they were busy. Called around noon: same story. Called again around 3pm: same story: "just started on it". Escalate to service manager: I need the car to get to work, am I going to get it back? What happened? Turns out they figured out it was their fault the oil leaked out and got burn-caked onto the engine, and spent the day trying to clean up their mess. Cleaned off the engine, put oil in, who knows why this took all day. I would have been understanding if they fessed up the first time. Mistakes happen. So I asked service manager: can you at least pay for the tow truck it took to get the car back to you, since it was your fault. Never mind I sat for 3 hours waiting for it in the heat. Yes, we'll pay for it. How? Um, leave a copy of the bill. Then what will you do? Um. We'll send a check. In the mail.
Waited a month or so, no check. Called back: can I talk with the service manager? Answer: sure, what can I do for you? What about the check for the tow truck to bring my car in after you let the oil drain out? Sorry, I'm not the service manager after all. That's OK, can I talk to him now? Sure. Now I get the service manager, very friendly: sure, yes sir, I'll get a check cut right now, I remember all about it now, can't believe I forgot, won't even put it on my to-do list, why, I'll just do it now. And yes, the check comes, in the mail.
It was not the mistake that made me unhappy, it was the disingenuous buck passing and waiting that lost me. If you make a mistake, man up, make it right, and move on. Otherwise the customer will move on.
On the hottest day of the summer, driving in Cambridge late on a Saturday afternoon, a week after the service job, the oil light comes on. I call the shop, the woman who answers the phone suggests I put some oil in the engine and see if that takes care of things. A trick? Well-meaning advice? I would rather not muddy the situation, and ask for an appointment for first thing Monday. AAA tow truck eventually comes, tows our 2011 Outback the 19 miles out to Acton at a cost of $64. Only the first 3 miles are covered by AAA.
So Monday morning, I call around 10am morning to check on my car. Guy who answers the phone says they've "just started on it". Well maybe they were busy. Called around noon: same story. Called again around 3pm: same story: "just started on it". Escalate to service manager: I need the car to get to work, am I going to get it back? What happened? Turns out they figured out it was their fault the oil leaked out and got burn-caked onto the engine, and spent the day trying to clean up their mess. Cleaned off the engine, put oil in, who knows why this took all day. I would have been understanding if they fessed up the first time. Mistakes happen. So I asked service manager: can you at least pay for the tow truck it took to get the car back to you, since it was your fault. Never mind I sat for 3 hours waiting for it in the heat. Yes, we'll pay for it. How? Um, leave a copy of the bill. Then what will you do? Um. We'll send a check. In the mail.
Waited a month or so, no check. Called back: can I talk with the service manager? Answer: sure, what can I do for you? What about the check for the tow truck to bring my car in after you let the oil drain out? Sorry, I'm not the service manager after all. That's OK, can I talk to him now? Sure. Now I get the service manager, very friendly: sure, yes sir, I'll get a check cut right now, I remember all about it now, can't believe I forgot, won't even put it on my to-do list, why, I'll just do it now. And yes, the check comes, in the mail.
It was not the mistake that made me unhappy, it was the disingenuous buck passing and waiting that lost me. If you make a mistake, man up, make it right, and move on. Otherwise the customer will move on.
Jim P.
Sep 2013
service went O.K.
car ready on time
no free loaner
car ready on time
no free loaner
Susan D.
Sep 2013
They are absolutely top notch. I drive an hour to get there because they are so good and so honest.
Julia F.
May 2013
They did a beautiful job. It was very well priced. This was in April. They give a very good service, they remember your name. There service is better than the Subaru I bought my car from!
Response from Village Subaru
"Thank you [member name removed] for the wonderful comments. I am very glad to hear that your visit to our service department exceeded your expectations! We pride ourselves in great customer service. We appreciate your continued business with us and look forward to seeing you the next time your Subaru needs maintenance done! If you have any questions or need any help please do not hesitate to give us a call we are here for you! Thank you again [member name removed], Happy and Safe Driving!! Sincerely, Bethany Juneau Business Development Director Village Subaru (978)450-6134 61 Powdermill Rd. Route 62 Acton, MA 01720 www.VillageSubaru.com"
Linda S.
Mar 2013
They are always calling or emailing to remind me of upcoming maintenance. They are very reasonable. They are honest and don't add on extra things.
Response from Village Subaru
"Thank you [member name removed] for your feedback! We appreciate your continued business with our Village Subaru Service Department and we look forward to seeing you the next time your Subaru needs maintenance done. If you have any questions or need any help at anytime, please do not hesitate to give us a call, we are here to help in anyway we can. Thank you again [member name removed] for your continued business. Happy and Safe Driving!! Sincerely, Bethany Juneau Business Development Director Village Subaru (978)450-6134 61 Powdermill Rd. Route 62 Acton, MA 01720 www.VillageSubaru.com"
Svend B.
Jan 2013
as stated above
no negatives for this firm
no negatives for this firm
Response from Village Subaru
"Thank you [member name removed] for your feedback. I am happy to hear that your experience with purchasing your Subaru was fantastic. We always appreciate when customers send us there feedback! If you have any questions or need any help please do not hesitate to give us a call, we are here to assist you in anyway we can. Thank you again [member name removed]! Happy and Safe Driving! Sincerely, Bethany Juneau Business Development Director Village Subaru (978)450-6134 61 Powdermill Rd. Route 62 Acton, MA 01720 www.VillageSubaru.com"
Licensing
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FAQ
Village Subaru is currently rated 4.8 overall out of 5.
Village Subaru accepts the following forms of payment: CreditCard
Yes, Village Subaru offers free project estimates.
No, Village Subaru does not offer eco-friendly accreditations.
No, Village Subaru does not offer a senior discount.
No, Village Subaru does not offer emergency services.
No, Village Subaru does not offer warranties.