Description of Work: Lowe's is really the lesser of two evils when it comes to home improvement. I like their store brands, but they have a staff that's not really all that interested in helping their customers. I usually have better experiences here, however, than Home Depot so I usually choose Lowe's.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
2.0
Yes, I recommend this pro
Brenda M.
02/2014
3.0
home improvement stores
 + -1 more
The floor looks great, however, you have to watch the worker like a hawk. You pay for the supplies and then if there is anything left over you should keep, right? Wrong..... They will walk off with it in their truck and leave you nothing. I told them any left overs were to stay there before they ever got started and they took it anyway. I watched them take it to their truck. I went in my garage and told them I wanted all the stuff and they gave me some of it. I had to call the talk to the manager at the store over installation to get it back so that I could return it to Lowes for a refund. Once you make the deal with one guy someone else comes out and does the work. These particular ones that came out barely spoke English. Very hard to communicate with them. Supplies I will still get from Lowe's but installation.... Not again! I had already had another incident when they remodeled my kitchen. different people and although I cant' prove it, the main workers helper got into our pantry and opened some food and ate it. I discovered the opened containers in my pantry a month later. they were the only ones in my house that this could have occurred. I have had my share of this. I will get professionals in the future. It may cost more in labor but I'm thinking that it is worth it.
Description of Work: Lay flooring in the kitchen, laundry room and hallway.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
$450
Michelle B.
11/2013
1.0
home improvement stores
 + -1 more
not well at all....see above
Description of Work: I called Lowe's and asked if they re-keyed locks. They said yes and also yes to the brand of lock. We took all locks and deadbolts off the doors. Lowe's would not rekey them since they were not bought there. (I just purchased the house and changing all the locks.) This is not the first time I was told Lowe's could do something only to find out that once I got to the store that they would not fulfill the service.
Rating Category
Rating out of 5
responsiveness
1.0
Melissa D.
09/2013
5.0
home improvement stores, fencing
 + 0 more
I loved having Lowe's act as the middle man between us and the contractor, especially since contractor's can be very difficult to deal with. It took about two months to get the fence installed. This was due to a severe rainstorm the day before the original installation date. I wanted my husband to be home during the install, so his work schedule had to be taken into consideration when the appointment was rescheduled. The day before the installation, the contractor dropped off the materials. The day of the installation they showed up promptly at 830 am and got tow work. In total, it took them two days to complete, because they put in the fence posts on the first day and installed the wood the next day. On a third day they came back and drilled an anchor hole in our driveway for latch for the gate. My husband said they were professional and got the job done efficiently. A week after our fence was installed, Lowe's called to inquire about our satisfaction with the job and asked that we call with any questions, concerns or corrections to the work. The only slightly negative comment I have is that it was very difficult to reach someone at Lowe's when we did need to call during the whole process.
Description of Work: Contracted a fencing company to install a 6-foot cedar privacy fence along the front of our property.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
LINDSAY M.
08/2012
5.0
home improvement stores
 + -1 more
We will continue to use them in the future.
Description of Work: My husband uses Lowe's. He is an electrician so he goes there frequently.
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Service Categories
Hardware & Home Improvement Stores,
Fencing
FAQ
LOWE'S is currently rated 3.9 overall out of 5.
No, LOWE'S does not offer free project estimates.
No, LOWE'S does not offer eco-friendly accreditations.