Southern Air of New Orleans

Prompt and friendly service.

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They good at what they do.

I called Surgi’s on numerous occasions and they were really rude, ugly and unprofessional and they mentioned that they could not give me my money back. Sometimes they would not return my calls either. I only had the spring service done until I found out that Surgi’s was not the company that replaced my Heating and Air Conditioning unit so I canceled the fall service.

I called Surgi's for a second opinion and tried to pay Art $50 when he promptly showed up at the house to appraise a crisis situation. His advice kept me from making a potentially serious mistake regarding the installation of a vent atop an unusual space between two joined houses that was trapping a lot of heast and causing problems. This whole experience just made me fall in love with Angie's list. In the short time since I discovered it I have started to meet responsive contractors who are accountable. They really value being at the top of Angie's list and you get treated accordingly. Thanks Art. That was really nice of you.

I had scheduled an 8 a.m. appointment. Whalen was about 30 minutes late, but he didn't have my correct phone number and apologized/explained the minute I opened the door. I gave him a quick run-down of my problem, and he explained what all of the charges would be before he even got his tools out of the truck. He spent about 2 hours "sniffing" for the leak, very thorough. While he was outside he patiently answered all of my questions, explained how his equipment worked, how freon works, etc etc etc. I'm sure he explains the same stuff over and over but he never gave me the impression I was bothering him. He honored the Angie's List coupon, which saved me about $50. I would definitely recommend them and use them again.

I pay a yearly fee. I also get a discount on service calls. They are wonderful. They keep their appointments. They get held up sometimes, but they are mostly punctual.

Great, They worked with me on my budget and were very professional. Art (sales guy) called me and made sure everything went all right. Would definitely use again.

I was just surprised that no one ever called me. Pretty much by Tuesday afternoon if you have not returned my call you have lost me as a potential customer because what you are saying to me is that it is okay for me and my family to be in a position where my A/C unit does not work, we can sweat during the day and night, and your office will not even call me to schedule an appointment to check out the unit. If that's okay with you as a business, its okay with me too, because I am going to use someone else. There may be a need for A/C repairmen out there, but I determined a long time that if you tolerate complacency from people and professionals that you deserve to get the bad service that follows. If they can't even return a call or get back to you at the start of a potential customer relationship, then who knows what would follow after that? Maybe they had a change in ownership or management; sometimes this happens. I wish them good luck in this economy.

I would highly recommend Surgi's. They exceeded expectations in sales, installation, and service.

So far, so good. Next phase of repair due after additional parts ordered. Stay tuned...

Air handler would turn on but the compressor outside did not. Called around 9 AM. Service man came over from New Orleans that day. He called ahead of time to let me know so I could meet him at home. He inspected the compressor and found that a fuse had blown in the junction box. While there he also checked the pressure levels of the system and remained to make sure everything was good. Service man was very nice and humored my barrage of general knowledge questions (First time with A/C problem) and offered additional advice along the same guidelines on keeping the unit cleaned etc. Also suggested that next time I can just that the fuses to a hardware store and have them check/replace them. Listed price for basic service call was ~$100. The additional was a surprise and illegible on the invoice. I figured it was for the cost of materials replaced. 15% coupon was honored.

They did a great job, and when a small problem had to be adjusted came out immediately to correct it. They are really a great company to do business with.

My air conditioner wouldn't work. The service call was scheduled quickly, and the technician arrived toward the beginning of the time range promised. He not only checked enough to diagnose the problem, but then he checked the overall system. The call was professionally handled from beginning to end. At the end he offered a regular service contract (prompted by something I'd said, not from out of nowhere) and gave me information, not a hard sell--but I will probably do it, because of the quality of their work.

Two men arrived. They did a complete cleaning of our old and rusted heater and cleaned and flushed the air conditionter. They spent at least 2 hours making sure the units were completely cleaned and working properly. The price was fair and they were extremely professional and knowledgable. I will hire them again for any heating and air conditioning needs.

My heat was not working. Upon arrival, checked thermostat first and discovered that it was the problem.

The person who came was nice and informative. Their pricing was reasonable as well. The owner called to make sure that everything went well. The quality of their work was good and I was satisfied with their service.

Called Surgi's Sat. a.m. because AC was not working when we returned from vacation. Repairman says it sounds like system needs freon and he can be out to add some before the end of the day. So we make the appointment and wait in our sweltering home. Several hours later repairman hasn't arrived or called, so we call to check and he says there is one person still ahead of us. Sometime after five he calls back and said he can not make it today after all but could be out first thing the next morning. We grumble, but agree because by now it is too late to call anyone else and have them get there any sooner. Next day, Sunday, we hadn't heard from him by 10 a.m. so we called him and he came out around noon. Spends 45 minutes to an hour looking over and testing unit. The problem turned out not to be freon needed, as he thought, but a new expansion valve. He said he would get one the next day and call to let us know when he could be by to install. Very nice guy and very knowledgeable. Charge for that day's servivce $139, which is their minimum weekend "visit fee". Next day, Monday, we did not hear from him so finally called him around 3. He called back later because he had not gotten a model number he needed from our AC coil. My husband ended up crawling under the house twice to get various model numbers for him. He says he will call us back, but we didn't hear from him that day. We called on Tuesday and were told they didn't have the needed part but had ordered it and they would be by to install sometime after 2 the following day. Rearrange schedule to be home by 2 that day (Wednesday), but they called shortly before they were supposed to arrive to say they hadn't gotten the part after all and wouldn't be by until the following day. Thursday a.m., different repairman comes out and spends about an hour putting in the new valve. Charge $560. That seems high so I ask for breakdown of part cost and labor and repairman says he can't give it. It is a flat charge. Husband calls company office and owner tells him the part cost $210 and labor and incidental charges are $350. Says we should have been told that before having the work done and apologizes that we weren't. But also says his fee is less than what other companies charge. All in all, this repair was a frustrating experience. Surgi's cancelled on us twice at the last minute and we had to call them repeatedly to find out what was going on. Took six miserable days to get the thing fixed with temperatures over 90 each day. On the plus side, the work seems to have been done very competently and the people are knowledgeable and pleasant, once they finally came out or called. The labor charges in total were nearly $500 for about two hours of actual work, which seems awfully steep. If you are going to use Surgi's, I would make sure to get an estimate in writing beforehand (we were stupid not to have done so) and call other companies to compare prices. One other thing: while their website says their labor charge is $69 to come to your house, in actuality their visit fee is $86 on weekdays and $139 on weekiends. Parts or freon extra.

Prompt, polite and professional. It sometimes seems hard to find honest hard-working people in NOLA.

Replacing the ductwork went great, really. Surgi's was conscientious to schedule the work so that we would be without A/C for a minimum of time (one night) and had the system partially running for us on the second night. By the third night, the whole system was blowing and we were very happy. The only weak part of the process was communication beginning from this point of the project, to the finish of the job. The crew had requested that I be present at the final point to balance the vents, so I waited for them on the morning of the 4th day for this (as instructed). They didn't appear, so I called the office and was told that they were on another job and my last day of work had been rescheduled to several days later. On the next appointed morning, I waited for the crew, but again they didn't appear. Another call to the office let me know they had been delayed by some unexpected problems at another job. So the communication wasn't perfect, but this is a minor point, as the system was working very well, and they made a special point to come finish my job after my second delay. I gotta say that they did a great job. I had to go under the house just this morning to check a plumbing configuration for a minor remodel and I was really impressed with the new ductwork from Surgi's. The ducts are very solid and they guys planned and organized my new system very well. I'm also really happy with the whole-house air filtration unit they installed along with the new ducts. I researched it online beforehand and Surgi's gave me a very good deal. Overall, the quality of work has made Surgi's the only company I would ever call in the future.

During the night, my air conditioner stopped working and the heat woke me up. I called Surgi's the next morning and they installed the new unit that afternoon. I could not have asked, nor received better, prompt service. The response was great, fast installation. The crew that came to install the unit was very professional, knowledgeable and quick.

They were prompt & courteous. I've used Surgi's repeatedly, and they've always gone above and beyond. They warranty their work and stand behind everything - no questions asked.

Surgi's gave me the option of repairing or replacing the condenser. They did not pressure me in either direction. They did answer all of my questions regarding the lifespan of a typical system and the estimated condition and remaining life of the system if I chose to have it repaired. I decided to replace it and within 24 hours I had my new system at the price I was quoted.

With the temporary fix to turn off the heater strips, the house is cool and comfortable and the kW hours per day has reverted to the prior lower usage. We are looking forward to the heater strip relays being replaced when the ordered parts arrive, and the other tune ups they will do to keep the units we have working well and efficiently. They did a great job. It is wonderful to work with people who actually know what they are doing! Inside units were Rheem/Rudd year 2000 units.

It went very well. I did have to pay more than I expected. However, this was quite reasonable. After the owner and master tech found some things to correct, they sent another technician to do the work. We were all expecting that a regular service fee would be charged. However, my unit required an astounding 9lbs of freon. Given that, I was actually charged less than I would expect for that large quantity of freon. I am still working with this company, and they are extremely helpful, and are genuinely trying to solve my problem in an economical, fair, and reasonable way. After multiple disappointing experiences with local A/C companies, this is exactly what I was hoping for--knowledgeable pros who are willing to search for the actual problem, and not just offer a band-aid, or try to sell you a new system.