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Home 360 Inc
Appliance (Major Electric Appliance) - Install or Replace, Repair or Service a Fridge, Freezer or Ice Maker, Electrical for Home Addition or Remodel - Install,
About us
We’re All About YOU, The Customer. In 1980, Home360 was started as a division of the old Perkins Road Hardware store located near the LSU Campus and the Garden District. The business was created to satisfy years of frequent requests from Perkins Road Hardware customers to perform various remodeling and repair projects for their homes, or to installed products purchased from the store. The company was organized and set-up as a franchisor and started with just two craftsmen. Home360 has expanded to be one of the most respected local providers for air conditioning service and repair, roofing repair, general carpentry, plumbing, electrical services, painting and drywall, appliance repair, locksmithing and glasswork or glass replacement in the greater Baton Rouge area. Our 36-year growth in the franchise management of all our home services providers has resulted in us becoming the premier company for well over 135,000 satisfied customers. Everything the Home360 franchise organization does is laser focused on making your experience with us the most positive experience it can be. Whether it is our convenient & prompt firm-time appointments; our highly experienced, courteous & neat franchised craftsmen (Franchise Owners); or our dedication to craftsmanship & high quality standards, Home360 is committed to making you a customer for life. That is why over 135,000 Baton Rouge area customers have repeatedly used our services and referred us to others more than 76% of the time! No other home remodeling, renovation and repair organization can compete with us when it comes to serving you. Our philosophy is simple; deliver friendly, on-time, professional, guaranteed services along with affordable prices. We want to exceed your expectations on every job. Our customer satisfaction philosophy has delivered us the Super Service Awards with Angie's List every year since 2009.
Business highlights
Emergency services offered
45 years of experience
Services we offer
Additions, Appliances., Arbors, Carpentry Repairs, Decks, Drain Cleaning, Electrical, Finishing, Gazebos, Heating & Air, Kitchen & Bathroom Remodeling, Painting, Patios, Plumbing, Pressure Washing, Renovations, Roofing, Sewer Replacement & Repair, Sheet Rock Hanging, Tile Showers, Walkways, Wallpaper Hanging & Repair
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6309 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 11% | ||
| 6% | ||
| 2% | ||
| 3% |
Showing 1-25 of 309 reviews
Richard M.
Apr 2024
I had Tim Albert at the house today for a stove problem. He fixed the problem quickly and to my satisfaction. We have used Tim before and always found him professional and honest. We request him by name when we have an appliance issue.
Response from Home 360 Inc
"Thank you for taking time to share your experience! If we can be of any assistance in the future, we are only a phone call away! We appreciate the opportunity to serve you."
Brenda O.
Apr 2024
I always use Home 360 for all my home and appliance repair needs. Most recently I called for a painter to paint all the trim on my home. Mike Edwards did an excellent job! My estimate for the work was reasonable and he was meticulous about every step of the process. His attention to detail was beyond my expectations. The job was perfect! I will definitely ask for Mike the next time I need a painting contractor.
Response from Home 360 Inc
"We are thrilled with your feedback. Thank you for taking the time to share your experience. Since you recently started using Home 360, we want you to know we are a company intensely devoted to providing nothing less than an excellent experience. We always want to know how we are doing. We are excited about our new relationship with you and look forward to having you as a customer for life! Until you need us again, hope your days are filled with smiles"
Stephen B.
Apr 2024
Tim Albert was on time as always. He is the best. Friendly and tell's you the best course of action to take. He doesn't want to take your money unless he can do the job right.
Response from Home 360 Inc
"Thank you for taking time to share your experience! If we can be of any assistance in the future, we are only a phone call away! We appreciate the opportunity to serve you. I hope your day is awesome."
Kelly C.
Sep 2022
Badly. Do not call them! The so-called plumber they sent out was a joke. He quoted $800 to fix the handle. After I pick my jaw up off the floor he said he could tighten it and that might last a while. It did not last for one single turn. I happened to have someone over the next day and they said go to Home Depot and buy a handle and I’ll fix it for you. That person replaced it and it cost me a total of $10 instead of $800. It was not a permanent fix but it definitely got the job done short term! Which is what I asked him for after he quoted the $800. He did nothing to the drain… He put one of those things down that you can buy at Walmart for five dollars it was like a stick with little spikes on the end… Exactly like the one I have under my sink! I expected them to run a long hose/snake down the drain to clear it. Seeing how someone else fixed the handle for free and he did not do anything for the drain I was quite disappointed. I put some Drano down the drain and that improved the situation but not what I was looking for. A few months later… The situation kept annoying me and annoying me so I finally decided to contact them because I had used the service before for other things and been pleased. I thought maybe this was an exception but the person who called me back only added insult to injury. After talking to her I decided I would never use home 360 again.
Response from Home 360 Inc
"We are truly sorry that you are unhappy with the experience you had with Home360 plumber. Our number one priority is to make sure every customer has an excellent experience and is treated fairly. When you called into to discuss the charges, a manager contacted to discuss your concerns and questions. Multiple attempts were made to reach you by phone and by email to discuss this job with you and discuss the charges. For the protection of your home, each Franchise Owner holds a $2 million dollar General Liability policy and individual Workman’s Comp coverage. Additional benefits and support that sets us apart from other companies can be found at our website Home360.us. Our desire to please customers is the driving force that continues to generate repeat business and referrals for our company. It's our 40 year foundation. Again, I am truly sorry we were not able to resolve your dissatisfaction."
Joyce D.
Jun 2021
He did a great service because outlet is now working fine.
Response from Home 360 Inc
"Thank you for taking time to share your experience! If we can be of any assistance in the future, we are only a phone call away! We appreciate the opportunity to serve you."
Ron L.
Aug 2020
Our laundry sink is a deep tub with little space left for the faucet in the rear. I expected that the plumber would need to remove the tub in order to replace the faucet. However, he did all his work from the underside and needed to cut the copper tubing to the old faucet to accomplish. He didn’t ask nor did I specify that I wanted to reuse the old faucet. But he defeated that purpose when he cut the tubing to close to faucet body. Subsequently, when we checked the installation, we pointed out that he hadn’t tightened down enough allowing the faucet to be moved around on the tub. Additionally, the pull-down hose couldn’t be pulled down at all. He fixed these items before he left. But afterwards, I discovered that the hose could only be pulled down part of it overall length. Admittedly, this was a tough job especially in the manner that he chose to accomplish. But I felt it could have gone better.
Pete C.
Apr 2020
Very well. Problem solved.
Response from Home 360 Inc
"We are thrilled with your feedback. Thank you for taking the time to share your experience. Since you recently started using Home 360, we want you to know we are a company intensely devoted to providing nothing less than an excellent experience. We always want to know how we are doing. We are excited about our new relationship with you and look forward to having you as a customer for life! Until you need us again, hope your days are filled with smiles"
Lowry P.
Mar 2020
Price gouging at its finest. Go somewhere else. Charged twentyfold (20x) on a $17 items from walmart. Actually charged $349. Same with second part they charged $550.....can buy online for $24. Tech said that high price was what item cost and assumed they were being fair. And i trusted them. Am writing to BBB and Gov Office of Consumer Protection. Please dont use these peeps unless u just want to throw money away
Response from Home 360 Inc
"We are truly sorry that you are unhappy with the experience you had with Home360. Our number one priority is to make sure every customer has an excellent experience and is treated fairly. When you called into to discuss the charges, a manager contacted to discuss your concerns and questions. Multiple attempts were made to reach you by phone and by email. We have reviewed the $1,230 charged for services. The charges included a capacitor & hard start and 3 pounds of refrigerant. We also confirmed this is with-in the standard charge for the services provided for any customer. We are aware our prices may be slightly higher than other companies. When comparing our services against other companies, please consider that all of the HVAC Franchise Owners with Home360, holds a Mechanical License with the Louisiana State Licensing Board for Contractors. You will never have a helper working under someone's license showing up to service your home. Additionally, for the protection of your home, each HVAC Franchise Owner holds a $2 million dollar General Liability policy and individual Workman’s Comp coverage. Additional benefits and support that sets us apart from other companies can be found at our website Home360.us. Our desire to please customers is the driving force that continues to generate repeat business and referrals for our company. It's our 40 year foundation. Again, I am truly sorry we were not able to resolve your dissatisfaction."
Vanessa M.
Dec 2019
The work went very well, very professional, the pricing was competitive.
Response from Home 360 Inc
"Wow! Thank you for such an awesome rating and for taking the time to share your experience. We always want to know how we are doing. We appreciate the opportunities you have given us since you first became our customer in 2012! Until you need us again, hope your days are filled with smiles!"
RON B.
Dec 2019
It was fast, clean, and a great experience. He was very professional & friendly.
Response from Home 360 Inc
"Wonderful! We are thrilled with your feedback. Thank you for taking the time to share your experience. Since you recently started using Home 360, we want you to know we are a company intensely devoted to providing nothing less than an excellent experience. We always want to know how we are doing. We are excited about our new relationship with you and look forward to having you as a customer for life! Until you need us again, hope your days are filled with smiles"
Ron L.
Jul 2019
This is a parallel review that I just submitted under Louis Mechanical of a similar title for the same work. Tim, the LM technician, inspected out heater and conclued that we needed a new heater. LM's estimate was about $1500+. I felt this was high and called Home360 who responsed within a couple of hours. Shane Hebert came to give us an estimate to replace our heater but decided to double check LM's conclusion. Within a few minutes, Shane got the heater working by tightening the thermocouple wire. We were happy to pay $89 to H360. I subsequently cancelled my order with LM and told them what had happened. We still owe LM for Tim's visit but they are currently reviewing the situation. We have used LM before and that's the reason we called them first. But our first call from now on will be to H360, even if the heater goes out again tomorrow.
Response from Home 360 Inc
"We are truly touched! Thank you for such an EXCELLENT rating and for taking the time to share your experience. We always want to know how we are doing. We appreciate the opportunities you have given us since you first became our customer in (1990) ! It's our job to give you nothing less than EXCELLENT service! Until you need us again, hope your days are filled with smiles!"
Lynn E.
May 2019
Just fine.
Response from Home 360 Inc
"Wonderful! We are thrilled with your feedback. Thank you for taking the time to share your experience. Since this is your first experience with us, we want you to know we are a company intensely devoted to providing nothing less than an excellent experience. We always want to know how we are doing. We are excited about our new relationship with you and look forward to having you as a customer for life! Until you need us again, hope your days are filled with smiles!"
Tonna D.
Apr 2019
Cody was wonderful and a pleasure to work with. Will hire him again.
Response from Home 360 Inc
"Wow! Thank you for such an awesome rating and for taking the time to share your experience. We always want to know how we are doing. We appreciate the opportunities you have given us since you first became our customer in 2001! Until you need us again, hope your days are filled with smiles!"
Margrett F.
Jun 2018
Fantastic! Brandon Perriocone (Plumber) assessed our situation, gave us options, then came to to the installation. Everything went like clockwork. His attention to detail was remarkable & he took great pride in his quality of work. He made sure we were 100% pleased before leaving, showing me what he had done & explaining the details. He was very safety conscious and meticulous as he worked, leaving no "mess". He coordinated roof flashing repair at the same time, which was appreciated. After removing the old heater tank, he made an appointment for the City Inspector to come out to confirm the installation was up to code. Home 360 Baton Rouge is my "go to" agency!
Response from Home 360 Inc
"Thanks for such an awesome compliment. We love it!!! We always want to know how we are doing. We appreciate the opportunities you have given us since you first became our customer in 2014. Until you need us again, hope your days are filled with smiles. Have a great day."
David B.
Apr 2018
Couldn't have gone any better. First visit for ice maker was on time and part quickly ordered. While Mr. Tim Albert was on site he checked out my oven and explained the problem and the fix. On second visit after parts were received he fixed both and probably saved me a lot of time and money. I considered him a friend while the problems were fixed.
Response from Home 360 Inc
"Thank you for the compliment!!!We believe that referrals are the best compliment at company can receive from anyone. Thank you for taking the time to share your experience and referring us to your friends. We appreciate the opportunities you have given us since you first became of customer in 2009! It's our job to give you nothing less than EXCELLENT service! Until you need us again, hope your days are filled with smiles."
CHARLES D.
Nov 2017
excellent.
Response from Home 360 Inc
"We appreciate you taking time out of your day to let us know how we are doing. We truly appreciate any opportunity to be of service. Thanks for such an awesome rating. Until you need us again hope your days are filled with smiles."
Dorothy C.
Oct 2017
I ran into the side of my garage and they put drywall on it. Every time I call them they send someone out within one or two days.
Response from Home 360 Inc
"We are truly touched! Thank you for such an EXCELLENT rating and for taking the time to share your experience. We always want to know how we are doing. We appreciate the opportunities you have given us since you first became our customer in 2010! It'[Member Information Removed] our job to give you nothing less than EXCELLENT service! Until you need us again, hope your days are filled with smiles!"
Dennis M.
Aug 2017
The reason is was so expensive, was when my house was built, they didn't install those things to code, so in order to fix the mess they had to do all the base work, in order to install the water heater the way it was suppose to be installed. That alone was half the cost and they had to have a roofer come out and install a vent in my room which should of been done initially, so that made the cost go way up. But if I just had the water heater installed it would of been as cheap as everybody else, so I would say they were reasonable. I use all the time, I use them for other things too, been using them for the last five years.
Response from Home 360 Inc
"Wow ! THANK YOU for such an awesome rating and for taking the time to share your experience. We appreciate the opportunities you have given us since you first became our customer in 2010. Until you need us again, hope you days are filled with smiles."
Bob B.
Aug 2017
over charged
Response from Home 360 Inc
"We are truly sorry that you are unhappy with the experience your father, [Member Name Removed] had with Home360. Our number one priority is to make sure every customer has an excellent experience and is treated fairly, regardless if they are 91 or 21. When Mr. [Member Name Removed]'s daughter called in at 9:00pm on a Friday night to discuss the charges, a manager contacted her within minutes of her request to discuss her concerns and questions. As explained in a follow up call to Mr. [Member Name Removed]'s daughter, we did review the $295.00 charged for services. The charges included clearing the AC line; and, a repair to the drain line. We also confirmed this is with in the standard charge for the services provided for any customer. In reviewing the price, we found the 5% Senior Citizen Discount should have been deducted from the balance owed. In the interest of customer service we wanted to make up for the mistake, so we increased the discount from $14.75 to $25.00. Having serviced your fathers home since 1989, we definitely wanted to make right the oversight on our part in regard to the Senior Citizen Discount owed. We are aware our prices may be slightly higher than other companies. When comparing our services against other companies, please consider that all of the HVAC Franchise Owners with Home360, holds a Mechanical License with the Louisiana State Licensing Board for Contractors. You will never have a helper working under someone's license showing up to service your home. Additionally, for the protection of your home, each HVAC Franchise Owner holds a $2 million dollar General Liability policy and individual Workmans Comp coverage. Additional benefits and support that sets us apart from other companies can be found at [Hyperlink Removed]. Our desire to please customers is the driving force that continues to generate repeat business and referrals for our company. It's our 38 year foundation. Again, I am truly sorry we were not able to resolve your dissatisfaction. We wish you and your father all the best in your future needs."
Dorothy C.
Jul 2017
.
Response from Home 360 Inc
"We are truly touched! Thank you for such an awesome rating and for taking the time to share your experience. We always want to know how we are doing. We appreciate the opportunities that you have given since you first became our customer in 2010. Until you need us again, hope your day is filled with smiles. Thanks!"
Janet Y.
Jul 2017
The advantage of using them is that they get someone fast- they usually come out the next day. The problems are that there's no way to check out who's coming- you don't know what the quality of their work is, and the prices are usually much higher. Home 360 also takes no responsibility for the work of the contractors they send out - that is a critical problem. I've spoken to a lot of other contractor who recommend contacting companies directly instead of using the service. I would not use this company again in the future
George M.
Jul 2017
,
Response from Home 360 Inc
"Thanks for such an awesome rating. It is our desire to offer nothing less than excellent service. Until you need us again I hope your days are filled with smiles."
George M.
Jul 2017
He's getting some quotes for us, there's still work to go. Give him A's all across the board. They're a little bit higher but because of the professionalism, quality of work and responsiveness I would go to them every time.
Response from Home 360 Inc
"Wow, thanks for the wonderful feedback. We appreciate you taking time out of your day to let us know how we are doing. We truly appreciate any opportunity to be of service."
James E.
Jun 2017
They are a little pricey, but when I call, they come quickly. I don't have any hassles. They were very professional. I have used them many times in the past and will continue to use them.
Response from Home 360 Inc
"Thanks for such an awesome rating and for taking the time to share your experience. We always want to know how we are doing. We appreciate the opportunities you have given us since you first became our customer in 2001. Until you need us again, hope your days are filled with smiles."
Pam L.
May 2017
Electrician came out quickly as we lost power to an outlet with our refrigerator hooked up to it! He also handled another minor issue while here. We were very pleased.
Response from Home 360 Inc
"Wow! Thank you for such an awesome rating and for taking the time to share your experience. We always want to know how we are doing. We appreciate the opportunities you have given us since you first became our customer in 2013! Until you need us again, hope your days are filled with smiles!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Home 360 Inc is currently rated 4.6 overall out of 5.
Home 360 Inc accepts the following forms of payment: CreditCard
Yes, Home 360 Inc offers free project estimates.
No, Home 360 Inc does not offer eco-friendly accreditations.
No, Home 360 Inc does not offer a senior discount.
Yes, Home 360 Inc offers emergency services.
No, Home 360 Inc does not offer warranties.