Founded 1980 • With Angi since July 2007
Business Highlights
Emergency Services OfferedAmenities
Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Emergency Service
Yes
Eco-Friendly Accreditations
No
Licensing
Licensed
Bonded
Insured
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Verified Reviews
Showing 1-25 of 349 reviews
Kelly C.
09/22/2022
Badly. Do not call them! The so-called plumber they sent out was a joke. He quoted $800 to fix the handle. After I pick my jaw up off the floor he said he could tighten it and that might last a while. It did not last for one single turn. I happened to have someone over the next day and they said go to Home Depot and buy a handle and I’ll fix it for you. That person replaced it and it cost me a total of $10 instead of $800. It was not a permanent fix but it definitely got the job done short term! Which is what I asked him for after he quoted the $800. He did nothing to the drain… He put one of those things down that you can buy at Walmart for five dollars it was like a stick with little spikes on the end… Exactly like the one I have under my sink! I expected them to run a long hose/snake down the drain to clear it. Seeing how someone else fixed the handle for free and he did not do anything for the drain I was quite disappointed. I put some Drano down the drain and that improved the situation but not what I was looking for. A few months later… The situation kept annoying me and annoying me so I finally decided to contact them because I had used the service before for other things and been pleased. I thought maybe this was an exception but the person who called me back only added insult to injury. After talking to her I decided I would never use home 360 again.
Description of Work
Loose handle in tub and slow drain
Category
appliance repair, plumbing
Service Provider Response
We are truly sorry that you are unhappy with the experience you had with Home360 plumber. Our number one priority is to make sure every customer has an excellent experience and is treated fairly. When you called into to discuss the charges, a manager contacted to discuss your concerns and questions. Multiple attempts were made to reach you by phone and by email to discuss this job with you and discuss the charges. For the protection of your home, each Franchise Owner holds a $2 million dollar General Liability policy and individual Workman’s Comp coverage. Additional benefits and support that sets us apart from other companies can be found at our website Home360.us. Our desire to please customers is the driving force that continues to generate repeat business and referrals for our company. It's our 40 year foundation. Again, I am truly sorry we were not able to resolve your dissatisfaction.Joyce D.
06/13/2021
He did a great service because outlet is now working fine.
Description of Work
He fix the electricity outlet.
Category
electrician
Service Provider Response
Thank you for taking time to share your experience! If we can be of any assistance in the future, we are only a phone call away! We appreciate the opportunity to serve you.Sandra R.
09/06/2020
The technician called, told me from his experience he knows what kind of fixture I needed and quoted me $780. He told me the fixture i needed would be $400. How do you give a quote without coming out to look at the job? I declined and ended up getting it installed by a licensed electrician for $200. This included parts and labor.
Description of Work
I needed a bathroom light/exhaust disturb installed
Category
electrician
Service Provider Response
We are truly sorry that you are unhappy with the experience you had with Home360. Our number one priority is to make sure every customer has an excellent experience and is treated fairly. When you called into to discuss the charges, a manager contacted to discuss your concerns and questions. Multiple attempts were made to reach you by phone. We have reviewed the ballpark price $780. The charges included the franchise owner providing a replacement heat-vent light and the labor to complete the job. We also confirmed this is with-in the standard charge for the services provided for any customer. We are aware our prices may be slightly higher than other companies. When comparing our services against other companies, please consider that all of the Electrical Franchise Owners with Home360, holds a License with the State of Louisiana. You will never have a helper working under someone's license showing up to service your home. Additionally, for the protection of your home, each HVAC Franchise Owner holds a $2 million dollar General Liability policy and individual Workman’s Comp coverage. Additional benefits and support that sets us apart from other companies can be found at our website Home360.us. Our desire to please customers is the driving force that continues to generate repeat business and referrals for our company. It's our 40 year foundation. Again, I am truly sorry we were not able to resolve your dissatisfaction.Celia and Ronald L.
08/18/2020
Our laundry sink is a deep tub with little space left for the faucet in the rear. I expected that the plumber would need to remove the tub in order to replace the faucet. However, he did all his work from the underside and needed to cut the copper tubing to the old faucet to accomplish. He didn’t ask nor did I specify that I wanted to reuse the old faucet. But he defeated that purpose when he cut the tubing to close to faucet body. Subsequently, when we checked the installation, we pointed out that he hadn’t tightened down enough allowing the faucet to be moved around on the tub. Additionally, the pull-down hose couldn’t be pulled down at all. He fixed these items before he left. But afterwards, I discovered that the hose could only be pulled down part of it overall length. Admittedly, this was a tough job especially in the manner that he chose to accomplish. But I felt it could have gone better.
Description of Work
Replaced a faucet in the laundry room sink
Category
plumbing
lowry P.
03/20/2020
Price gouging at its finest. Go somewhere else. Charged twentyfold (20x) on a $17 items from walmart. Actually charged $349. Same with second part they charged $550.....can buy online for $24. Tech said that high price was what item cost and assumed they were being fair. And i trusted them. Am writing to BBB and Gov Office of Consumer Protection. Please dont use these peeps unless u just want to throw money away
Description of Work
ac work on non working ac unit
Category
handyman service, heating & air conditioning/hvac
Service Provider Response
We are truly sorry that you are unhappy with the experience you had with Home360. Our number one priority is to make sure every customer has an excellent experience and is treated fairly. When you called into to discuss the charges, a manager contacted to discuss your concerns and questions. Multiple attempts were made to reach you by phone and by email. We have reviewed the $1,230 charged for services. The charges included a capacitor & hard start and 3 pounds of refrigerant. We also confirmed this is with-in the standard charge for the services provided for any customer. We are aware our prices may be slightly higher than other companies. When comparing our services against other companies, please consider that all of the HVAC Franchise Owners with Home360, holds a Mechanical License with the Louisiana State Licensing Board for Contractors. You will never have a helper working under someone's license showing up to service your home. Additionally, for the protection of your home, each HVAC Franchise Owner holds a $2 million dollar General Liability policy and individual Workman’s Comp coverage. Additional benefits and support that sets us apart from other companies can be found at our website Home360.us. Our desire to please customers is the driving force that continues to generate repeat business and referrals for our company. It's our 40 year foundation. Again, I am truly sorry we were not able to resolve your dissatisfaction.Vanessa M.
12/30/2019
The work went very well, very professional, the pricing was competitive.
Description of Work
They did some carpentry works, some drawers and hanged a french door
Category
woodworking
Service Provider Response
Wow! Thank you for such an awesome rating and for taking the time to share your experience. We always want to know how we are doing. We appreciate the opportunities you have given us since you first became our customer in 2012! Until you need us again, hope your days are filled with smiles!RON B.
12/03/2019
It was fast, clean, and a great experience. He was very professional & friendly.
Description of Work
2 Garage lights & 1 front porch light fixtures replaced, and 4 can lights in the kitchen replaced.
Category
electrician, lighting
Service Provider Response
Wonderful! We are thrilled with your feedback. Thank you for taking the time to share your experience. Since you recently started using Home 360, we want you to know we are a company intensely devoted to providing nothing less than an excellent experience. We always want to know how we are doing. We are excited about our new relationship with you and look forward to having you as a customer for life! Until you need us again, hope your days are filled with smilesCelia and Ronald L.
07/10/2019
This is a parallel review that I just submitted under Louis Mechanical of a similar title for the same work. Tim, the LM technician, inspected out heater and conclued that we needed a new heater. LM's estimate was about $1500+. I felt this was high and called Home360 who responsed within a couple of hours. Shane Hebert came to give us an estimate to replace our heater but decided to double check LM's conclusion. Within a few minutes, Shane got the heater working by tightening the thermocouple wire. We were happy to pay $89 to H360. I subsequently cancelled my order with LM and told them what had happened. We still owe LM for Tim's visit but they are currently reviewing the situation. We have used LM before and that's the reason we called them first. But our first call from now on will be to H360, even if the heater goes out again tomorrow.
Description of Work
19 YEAR OLD HOT WATER HEATER DOESN'T HEAT
Category
water heater repair
Service Provider Response
We are truly touched! Thank you for such an EXCELLENT rating and for taking the time to share your experience. We always want to know how we are doing. We appreciate the opportunities you have given us since you first became our customer in (1990) ! It's our job to give you nothing less than EXCELLENT service! Until you need us again, hope your days are filled with smiles!Tonna D.
04/16/2019
Cody was wonderful and a pleasure to work with. Will hire him again.
Description of Work
hanging pictures and installing new batteries in my smoke alarms
Category
handyman service
Service Provider Response
Wow! Thank you for such an awesome rating and for taking the time to share your experience. We always want to know how we are doing. We appreciate the opportunities you have given us since you first became our customer in 2001! Until you need us again, hope your days are filled with smiles!Margrett F.
06/19/2018
Fantastic! Brandon Perriocone (Plumber) assessed our situation, gave us options, then came to to the installation. Everything went like clockwork. His attention to detail was remarkable & he took great pride in his quality of work. He made sure we were 100% pleased before leaving, showing me what he had done & explaining the details. He was very safety conscious and meticulous as he worked, leaving no "mess". He coordinated roof flashing repair at the same time, which was appreciated. After removing the old heater tank, he made an appointment for the City Inspector to come out to confirm the installation was up to code. Home 360 Baton Rouge is my "go to" agency!
Description of Work
Replacement of hot water heater
Category
plumbing
Service Provider Response
Thanks for such an awesome compliment. We love it!!! We always want to know how we are doing. We appreciate the opportunities you have given us since you first became our customer in 2014. Until you need us again, hope your days are filled with smiles. Have a great day.christopher M.
05/09/2018
Not well. He complained in detail about how hard the repair would be and how it would be really expensive. When I said with a smile " it really sounds like you dont want to do this" he said he was leaving. Very unprofessional.
Description of Work
repair of a leaking faucet control
Category
plumbing
Service Provider Response
I want to take this opportunity to follow up with you in regard to our conversation about your plumbing needs. I apologize again for the less than professional experience that you received. As I expressed to you in our conversation it is never our intent to leave a customer dissatisfied in any way with our service. Most of all, we never want to leave an impression that any job is to hard or that we do not want to make the repair for you. I have addressed this situation with the plumber and I feel confident it will not happen again in the future. We value every opportunity you have given us since 1992. You have used our company 35 times! We hope that the Free Work Certificate offered toward your job with make up for the less than professional experience. Thanks Trudy Devall Customer Service LeaderDavid B.
04/27/2018
Couldn't have gone any better. First visit for ice maker was on time and part quickly ordered. While Mr. Tim Albert was on site he checked out my oven and explained the problem and the fix. On second visit after parts were received he fixed both and probably saved me a lot of time and money. I considered him a friend while the problems were fixed.
Description of Work
Replace Ice Maker and stove igniter
Category
appliance repair, handyman service
Service Provider Response
Thank you for the compliment!!!We believe that referrals are the best compliment at company can receive from anyone. Thank you for taking the time to share your experience and referring us to your friends. We appreciate the opportunities you have given us since you first became of customer in 2009! It's our job to give you nothing less than EXCELLENT service! Until you need us again, hope your days are filled with smiles.Dorothy C.
10/06/2017
I ran into the side of my garage and they put drywall on it. Every time I call them they send someone out within one or two days.
Description of Work
I had some drywall work done on the side of my garage.
Category
drywall
Service Provider Response
We are truly touched! Thank you for such an EXCELLENT rating and for taking the time to share your experience. We always want to know how we are doing. We appreciate the opportunities you have given us since you first became our customer in 2010! It'[Member Information Removed] our job to give you nothing less than EXCELLENT service! Until you need us again, hope your days are filled with smiles!Charlie M.
09/20/2017
:( I don't pay for pricing that rip off
Description of Work
What to charge you to look and give a price
Category
handyman service
Service Provider Response
I want to take this opportunity to follow up with you in regard to our conversation about your plumbing needs. I apologize for the less than professional experience that you received. It is never our intent to leave a customer dissatisfied in any way with our service. Most of all, we never want to leave an impression that we are not interested in serving you. I have addressed this situation within our office and feel confident it will not happen again in the future. We value every opportunity you give us. We hope that the Free Work Certificate we sent you will be helpful in your future needs. Thanks Trudy Devall Customer Service LeaderDennis M.
08/19/2017
The reason is was so expensive, was when my house was built, they didn't install those things to code, so in order to fix the mess they had to do all the base work, in order to install the water heater the way it was suppose to be installed. That alone was half the cost and they had to have a roofer come out and install a vent in my room which should of been done initially, so that made the cost go way up. But if I just had the water heater installed it would of been as cheap as everybody else, so I would say they were reasonable. I use all the time, I use them for other things too, been using them for the last five years.
Description of Work
They replaced my water heater.
Category
water heater repair
Service Provider Response
Wow ! THANK YOU for such an awesome rating and for taking the time to share your experience. We appreciate the opportunities you have given us since you first became our customer in 2010. Until you need us again, hope you days are filled with smiles.Janet Y.
07/06/2017
The advantage of using them is that they get someone fast- they usually come out the next day. The problems are that there's no way to check out who's coming- you don't know what the quality of their work is, and the prices are usually much higher. Home 360 also takes no responsibility for the work of the contractors they send out - that is a critical problem. I've spoken to a lot of other contractor who recommend contacting companies directly instead of using the service. I would not use this company again in the future
Description of Work
They are a referral service that helps you locate contractors and repairs for your home.
Category
plumbing
Kelly D.
07/01/2017
He's getting some quotes for us, there's still work to go. Give him A's all across the board. They're a little bit higher but because of the professionalism, quality of work and responsiveness I would go to them every time.
Description of Work
They came for an air conditioner repair.
Category
heating & air conditioning/hvac
Service Provider Response
Wow, thanks for the wonderful feedback. We appreciate you taking time out of your day to let us know how we are doing. We truly appreciate any opportunity to be of service.James E.
06/06/2017
They are a little pricey, but when I call, they come quickly. I don't have any hassles. They were very professional. I have used them many times in the past and will continue to use them.
Description of Work
They installed a receptacle for me.
Category
electrician
Service Provider Response
Thanks for such an awesome rating and for taking the time to share your experience. We always want to know how we are doing. We appreciate the opportunities you have given us since you first became our customer in 2001. Until you need us again, hope your days are filled with smiles.Pam L.
05/17/2017
Electrician came out quickly as we lost power to an outlet with our refrigerator hooked up to it! He also handled another minor issue while here. We were very pleased.
Description of Work
Electrical
Category
electrician
Service Provider Response
Wow! Thank you for such an awesome rating and for taking the time to share your experience. We always want to know how we are doing. We appreciate the opportunities you have given us since you first became our customer in 2013! Until you need us again, hope your days are filled with smiles!Ben G.
05/03/2017
Home 360 sent an electrician and he found that the wrong light bulbs were installed. I informed him I had replaced the same bulbs that were in there. He offered to replace the ballast for $187 or do nothing and pay the $75 diagnostic fee. I spoke with him and asked if he would buy the bulbs and try that first. He agreed and I never heard back from him. I got home and found a $155 invoice for replacing two light bulbs. The next day I called Home 360 and they had the electrician call me. I spoke with him and feels totally justified in charging $155 to replace two light bulbs. He informed me it was $130 for labor and $25 for the material. And that"I have to pay for his time". Home Depot is a 5 minute drive from my house to get the light bulbs so I am not sure how he justifies $130 in labor. While he did show up on time, that is the only thing I can say went well. I would not recommend using Home 360 if this is how they handle overcharging people. I had high hopes for them considering they are highly rated and I need additional work done at my house but will not be doing business with them again.
Description of Work
The overhead florescent light was not working in my kitchen.
Category
electrician
Service Provider Response
We have discussed the price with the homeowner. We completely understand the desire to confirm that you are receiving a fair price for any work that is being done at your home. We understand that taking care of your home can be expensive. The electrician, in his professional opinion determined the ballast needed to be replaced. The homeowner agreed to the charge to replace the ballast. The electrician went to Home Depot to purchase ballast and the homeowners called him and ask that he tried changing the light bulbs first. He purchased light bulbs and returned to the home and put them in. We have had our field inspector go over the charges and the price he charged is in line with the industry standards for a similar repair. We hoped that the discussion regarding the price gave the home owner a better understanding of our price, warranties and guarantees. It is never our intent to leave a customer dissatisfied in any way with our service. We look forward to servicing the homeowner in the future.Heather W.
04/13/2017
The work went quickly and the sewer line was cleared. The technician showed me evidence of tree root infiltration and gave advice about options on how I could deal with it. They did not have a camera to find the specific location of the issue, though. However, they told me where I could rent one and find the problem area in my line myself.
Description of Work
I needed a sewer line snaked.
Category
handyman service, plumbing
Service Provider Response
Wonderful! We are thrilled with your feedback. Thank you for taking the time to share your experience. Since this is your first experience with us, we want you to know we are a company intensely devoted to providing nothing less than an excellent experience. We always want to know how we are doing. We are excited about our new relationship with you and look forward to having you as a customer for life! Until you need us again, hope your days are filled with smiles.Angela H.
02/27/2017
Great! Serviceman was very friendly, professional, and quick.
Description of Work
Fix washing machine
Category
appliance repair, handyman service
Service Provider Response
Wonderful! We are thrilled with your feedback. Thank you for taking the time to share your experience. Since this is your first experience with us, we want you to know we are a company intensely devoted to providing nothing less than an excellent experience. We always want to know how we are doing. We are excited about our new relationship with you and look forward to having you as a customer for life! Until you need us again, hope your days are filled with smiles!Toni G.
02/27/2017
I think I paid an hourly rate like $125 per hour. He came out pretty promptly and fixed the leak. The water was leaking, coming from the house underground. We had already dug it out and found out where it was, as opposed to having them come, hunt for it from the house to the street. We had already found the leak, but my husband was hesitant to repair it, saying "if I don't do it exactly right, we'll still have to call them anyway". So, I said, "just call them," So he came out, and within 15 to 20 minutes he was done because we already did all the harder work.
Description of Work
We had a leak in our yard that they repaired on the outside line from the house to the street.
Category
plumbing
Service Provider Response
Thank you for such an EXCELLENT rating and for taking the time to share your experience. We always want to know how we are doing. We appreciate the opportunities you have given us since you first became our customer in ( 2012) ! It's our job to give you nothing less than EXCELLENT service! Until you need us again, hope your days are filled with smiles!Humera A.
02/06/2017
It went really smoothly. He came out when I had a leak. He did the check, diagnosed the problem, ordered the tank and came back as soon as the tank came in. The tank was in the ceiling behind the tiles, and he even fixed the tiles after he was done.
Description of Work
He replaced a water heater expansion tank.
Category
plumbing, water heater repair
Service Provider Response
Wow! Thank you for such an awesome rating and for taking the time to share your experience. We always want to know how we are doing. We appreciate the opportunities you have given us since you first became our customer in 2016! Until you need us again, hope your days are filled with smiles!Michael F.
11/21/2016
In both cases the technician and his crew did great work. Most appreciated. I can highly recommend.
Description of Work
This was central a/c replacement; earlier this year the same company replaced my furnace.
Category
handyman service, heating & air conditioning/hvac
Service Provider Response
Thanks for such an awesome rating and for taking the time to share your experience. We always want to know how we are doing. We appreciate the opportunities you have given us since you first became our customer in 2005! Until you need us again, hope your days are filled with smiles.Phone
Address
11211 Industriplex Blvd Ste. 200
Baton Rouge, LA 70809
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