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Superior Heating & Air Cond
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Heating and Air Conditioning company that offers service, repairs, replacement, preventative maintenance and free estimates. Accepts all major credit cards, check or cash and financing is available through Wells Fargo Financial. Additional address - PO Box 1568 Richmond, KY 40476.
Business highlights
Emergency services offered
33 years of experience
Services we offer
HVAC, Residential and commercial installation, air conditioner & duct cleaning., repair and replacements heating
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.721 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 5% | ||
| 5% | ||
| 5% | ||
| 0% |
Showing 1-21 of 21 reviews
Patricia I.
Dec 2021
They did a great job and we've used them previously.
Lois C.
Apr 2019
They were great. Highly recommend
Cyndi U.
Sep 2017
very good!
Rebecca K.
Jul 2017
Our A/C unit was not functioning properly in the heat of the summer (mid-July). I called Superior Heating and A/C with the expectation it would likely require a few days before they could send someone out to assess the unit. A very friendly woman answered the phone - it was a surprise and delight to have an actual person answer the phone rather than a computer system! She asked me a few questions about the system and said she could have someone come to look at my system between 1:30 and 2:00 p.m. It was around 12:30 p.m. at the time. I asked for the technician to call before coming so I could crate our dogs. The technician called in less than 30 minutes after my initial call, and was at my home in less than an hour after my initial phone request. He was professional, and assessed both of our A/C units. He even replaced the air filter in one of our units at my request (I already had the filter on hand). The issue with the unit in question was a burned out capacitor. A mouse had gotten into the system and gotten itself electrocuted, eventually leading to the burned out capacitor. The technician was able to get the part and replace it within 20 minutes. The system was fixed and both of our units were in good working order in less than two hours after my phone call. I had an excellent experience working with Superior Heating and A/C and will definitely call them when I need any additional assistance with our heating and a/c units! I highly recommend them for others needing A/C repairs. I suspect they offer the same excellent service on heating systems, but I have not had the pleasure of using their service on our furnaces as of yet.
Michael B.
Nov 2015
unknown
Amanda R.
Nov 2015
When we needed to replace our heat pump system we checked Angies List for vendors in our area. We got quotes from three vendors and the lowest quote was from Superior Heat and Air. Their rating was very good so we chose them for the job. Gary, the owner, came to talk to us and was extremely professional, knowledgeable and very nice. He walked us through the options with NO pressure for a sale and was able to schedule the job within a week. He also reminded us that, with the system we chose, we would be eligible for a rebate from the electric company!
Three guys came right on time on the scheduled day and performed the work without any complications or disruption to our schedule/routine. All the old equipment was removed and taken away and they thoroughly cleaned up any/all mess. All of the guys were very friendly, approachable and responsive to our questions. They took time to walk through operating the WI-FI thermostat and the accompanying phone app and made sure we were comfortable using it. They showed my hubby the system and what to keep an eye on, when to change filters, etc.
Gary followed-up with a phone call a few days after installation to see if all was well (said he was ill or would have called sooner!) and as promised, provided us with the necessary certificate that we needed to apply for our energy rebate with no hassle or delay.
We then got a thank you note a week or so later!
Our system works GREAT and already seems to be far more comfortable and efficient then our old system. We are VERY happy with the quality of the work done, the system and the price paid. I look forward to working with Superior for the maintenance of our new system!
Three guys came right on time on the scheduled day and performed the work without any complications or disruption to our schedule/routine. All the old equipment was removed and taken away and they thoroughly cleaned up any/all mess. All of the guys were very friendly, approachable and responsive to our questions. They took time to walk through operating the WI-FI thermostat and the accompanying phone app and made sure we were comfortable using it. They showed my hubby the system and what to keep an eye on, when to change filters, etc.
Gary followed-up with a phone call a few days after installation to see if all was well (said he was ill or would have called sooner!) and as promised, provided us with the necessary certificate that we needed to apply for our energy rebate with no hassle or delay.
We then got a thank you note a week or so later!
Our system works GREAT and already seems to be far more comfortable and efficient then our old system. We are VERY happy with the quality of the work done, the system and the price paid. I look forward to working with Superior for the maintenance of our new system!
Ken L.
Nov 2015
unknown
DENNIS C.
May 2015
.
Larry B.
Aug 2014
From start to finish was very satisfied with this provider.
Service call. Far less expensive than other service calls and the tech not only tested and found the problem with our unit (bad coil) but did also make a few small corrections to electrical concerns on the spot without additional charge.
Needed to purchase a new unit - this was also the recommendation from two other providers I had evaluate. No pressure selling and owner worked with me via email to explain what he had to offer to meet my needs. Ended up replacing all internal and external components with a semi high efficiency until for the smaller of two systems I have (upstairs unit).
So pleased with their service that I also signed up for their yearly maintenance plan but have not yet had an opportunity to evaluate this service but do expect a pre winter service to be performed soon.
Very professional!
Douglas H.
Jun 2014
We called several HVAC contractors without results. Our back up happened on a Friday and we were told we would have to wait until the next week for service until we called Superior.
Even though they were busy, they made time to come to the house and check out the A.C unit. They quickly identified that the condensate line had become clogged but completed a thorough inspection to make sure that this was the only issue. The were the only contractor willing to respond to our emergency. This was very appreciated since everyone else was telling us we would have to wait 3 more days with water backing up into the basement.
Response from Superior Heating & Air Cond
"Thank you [member name removed] for taking time to post a review. We try to always service our customers in a timely manner.We realize water can be a very expensive repair,if not taken care of in a timely manner. We appreciate your trust and business. Thanks,again Gary Kerns President Superior Heating and A/C,INC"
TERESA E.
Apr 2014
unknown
Response from Superior Heating & Air Cond
"We have search are records and we have no history of servcing this customer or address. This customer may have the wrong company. Thank you. Gary Kerns President"
Natalie F.
Apr 2014
The guys were punctual and professional. Told me that the system was in good order despite the age of the system. They didn't try to sell me anything unnecessary and leveled the outside unit without extra charge. I bought the service agreement for one year and I am told that it is transferable to the new owners of the house. I hope this sweetens the deal for my potential home buyer.
Response from Superior Heating & Air Cond
"Thank you for your response. I really appreciate you taking time out of you busy day to write a review. We really appreciate your trust and business. Thank you Gary Kerns President"
Susan F.
Jan 2014
.
Response from Superior Heating & Air Cond
"Thank you for the great review. We really appreciate your business and you taking time out of your busy schedule to write review. We will continue to serve you as the great client you are to us. Thank You Gary Kerns President"
Amy F.
Dec 2013
Repairman came out looked at the situation and sent the owner back for the estimate. Estimate was $100 more than what I actually paid. Everyone was punctual, concerned with not messing up the house, and cleaned up before leaving. Would use again.
Response from Superior Heating & Air Cond
"Thank You,[member name removed] for a writing review.We want to make every customer 100% satisfied.It was a pleasure to take care of your issue. Thank you again Gary Kerns President"
Lou J.
Dec 2013
John determined that we had a leak in the high pressure coil and as a result, the level of freon was very low. He was very courteous and professional and we appreciated his being up front with us in determining what our options were. After some deliberation about a short term fix verses a system replacement, he measured our furnace and computed a very exceptable price to replace the HVAC system.
A week later the Superior crew came out to install the system. They were all very nice and professional, arrived promptly and went about their work. About 6 hours later they completed the project. They cleaned up and swept up after themselves. We are very pleased how smoothly the whole installation went.
A week later the Superior crew came out to install the system. They were all very nice and professional, arrived promptly and went about their work. About 6 hours later they completed the project. They cleaned up and swept up after themselves. We are very pleased how smoothly the whole installation went.
Response from Superior Heating & Air Cond
"Thank you [member name removed] for your comments.Superior wants to thank you for your trust and confident you have placed in us.We strive for a 100% satisfaction in every way.Than again with thank you for your business. Thank You, Gary Kerns President"
Johnnie A.
Sep 2013
I've used them since they replaced my home unit 5-8 years ago. I paid about $5,500 for the heating and air conditioning. I've had nothing but great experiences with these people. I won't use anybody else. They are very responsive to the customer's needs. They are highly responsive to emergencies. It is absolutely a super quality service. They are dedicated to their customers and their employees and the employees are dedicated to their employer.
Response from Superior Heating & Air Cond
"Thank you, for taking time out of you busy schedule to post a review. All of us at Superior try to treat are customers like we would want to be treated if someone came to our home. We truly believe that customer satisfaction is are #1 goal. Thank you again. Gary Kerns President"
Marianna H.
Apr 2013
Under the service contract that I have with them they come out twice a year for a service inspection. I really like their customer service they are very friendly and helpful also. I am satisfied with the service. I would use them again in the future.
CLAUDIA D.
Apr 2013
Superior Heating & Air Cond had to come out twice because what they did the first time didn't work and they figured it out when they came the second time. They came when they said, they were prompt and courteous and they fixed the problem so I would use them again. They seemed to know what they were doing.
Response from Superior Heating & Air Cond
"Thank you for you comments. We appreciate you taking time to post your comments. We appreciate your trust and business . Thank you, Gary Kerns president Superior Heating and A/C,INC"
Christopher D.
Feb 2013
John was my service technician. My reported problem was large electric bill coupled with poor output of heat.
John thoroughly diagnosed several aspects of the outdoor mand indoor delivery systems and determined a switching problem in my outside unit was to blame.
He offered me several repair options and made me aware of things that would be repair issues in the future, as well as things i could do myself in terms of upkeep.
He also offered a maintainence plan which I purchased, as it would defray the cost of biannual service about 20 percent, save money on some serviceable parts, and allow me to request evening and weekend service with no overtime charge.
Overall it was a good experience
John thoroughly diagnosed several aspects of the outdoor mand indoor delivery systems and determined a switching problem in my outside unit was to blame.
He offered me several repair options and made me aware of things that would be repair issues in the future, as well as things i could do myself in terms of upkeep.
He also offered a maintainence plan which I purchased, as it would defray the cost of biannual service about 20 percent, save money on some serviceable parts, and allow me to request evening and weekend service with no overtime charge.
Overall it was a good experience
Response from Superior Heating & Air Cond
"Thank you,Customer for taking time out of your busy schedule and writing this review. I have posted your review to be seen by all of our employees.I also told John on a job well done. We strive to provide excellent service on every single call,that is our goal.100% guarantee. Thank you again for the review. Thanks, Gary Kerns Presidnet"
Marianna H.
Apr 2012
If you have a contract with them, you get priority on service calls and emergency calls.
Jerry K.
Feb 2011
Bad experience... I had contacted a tech prior to Superior stopping by. The tech wasn't able to figure out the problem but was smart enough to realize he was over his head, then he referred me to Superior. When superior arrived on site. They arrived on time. Began trouble shooting the issue. Changed out a couple of parts, then a fire broke out in the fan compartment. My house smelled like smoke for about a week. Needless to say, to the tech's credit, he actually rewired the fan. The fire burned wires and insulation, but the fan still worked. When he finished, the unit worked, then cut out again... This went on for a few days. The tech came back a couple of days in a row The tech claimed that the unit wasn't getting enough oxygen and cut a vent in the bottom of the access panel, then the fireproof caulk started. Even switched out the filters to no avail. Tech was friendly, but harshly criticized whomever worked on the unit prior to his arrival. That's unprofessional... He eventually told me that they may have to "Red Tag" the unit. Which means that it would need total replacement. I didn't agree withthat assessment. Regardless of that, the problem was never resolved. Got their bill for the parts and initial visit and paid the bill. I contacted another tech, also referred to me that eventually fixed the issue. So, in short, Tech's attitude toward others in his profession sucked, he caused a fire, and never fixed the problem citing the unit was probably shot...
Licensing
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FAQ
Superior Heating & Air Cond is currently rated 4.7 overall out of 5.
Superior Heating & Air Cond accepts the following forms of payment: CreditCard
Yes, Superior Heating & Air Cond offers free project estimates.
No, Superior Heating & Air Cond does not offer eco-friendly accreditations.
No, Superior Heating & Air Cond does not offer a senior discount.
Yes, Superior Heating & Air Cond offers emergency services.
No, Superior Heating & Air Cond does not offer warranties.