Blackburn & Davis Inc

We called Blackburn Davis to help install a smart toilet, upon arrival the two men stated they had never installed a toilet like that and did not like "fancy" toilets, they spent over an hour on the telephone (mostly on hold) with the manufacturer. I was eventually handed the phone to explain the issue and was told parts were missing. Granted missing parts were not Blackburns' fault and ultimately the toilet was sent back and replaced and we installed it personally (all handled by ourselves, not them). However, we were charged $220.00 for a phone call (I did most of the explaining). I called owner/manager and was told the charge was the charge and it did not matter if they did anything; the meer fact they were dispatched was the reasoning. I offered half the service charge as a consult/estimate a very average charge for other services but was told it was unacceptable. We will NEVER use them again and will not recommend them either.

In January, this company removed and reinstalled a toilet in our home. We noticed after they left that it rocked slightly. It was a low-level annoyance that I did not attempt to address until recently (September). I attempted to fix the problem myself. When I took off the plastic cap covering the floor bolt, I discovered the company used a round weld nut rather than the typical hex nut. I have never seen such a thing (had to Google what it was called). I called the company to ask how to tighten this type of nut. They acted as if they didn't understand the situation. I offered to FaceTime them or send a picture. Reluctantly, they allowed me to send a picture. After about 30 minutes, I called to see what they thought the solution was. They said they had no idea and would need to come out to reset the toilet. I asked them if they would charge me for the visit. They said yes. I asked them why. They said they had only a 30 day guarantee. I explained the issue arose well within that 30 day period, but I hadn't called because of COVID and it was a minor problem. That did not persuade them. I have used this company for years, but will not any longer. Disappointing.

The price quoted on the phone was correct, they showed up when promised and work was done quickly and efficiently. Plus, they cleaned up all the mess and hauled the old water heater away. We were very pleased with the work and professionalism of the crew.

unknown

3 years ago, I had a terrible experience with them. THere was the Miller Pipeline project, and they were basically robbing my entire street by finding "pinhole" leaks... however it would take them hours to find them (rather than just replace a pipe or two which would be cheaper)... they'd just sit outside smoking cigarettes, and charged myself and many neighbors I later found out for crazy amounts of time. I called to ask about the bill and was totally blown off by whoever was then in charge. Fast forward to 2015. I'd had a hard time finding a plumber. I decided maybe that pipeline was an anomaly and gave them another shot. The plumbers they sent were very nice. I really enjoyed the two i had onsite at my house. That is why the review is as high as it is. However, my contract clearly stated that any additional charges would be "given in writing" before any further action would continue. Not only was I not verbally apprised of additional charges, I had no idea at all until i got a lovely bill in the mail (who does that anymore anyway??) saying I owed 500-800 more for some things they had done. I called to talk to the owner or sales rep, and they basically just argued with me. I got off the phone and was like what just happened. I am not sure how this guy learned how to be both dismissive and convince people that he is right, but i have a legal binding contract that states they shouldn't be sending bills for this. As much as I liked the plumbers, I still had to call for small errors after the fact that they had made. I understand they are human so I wasn't even upset about that, and the office was pleasant, and great about getting those things done over. It's just the owner that really has no interest in keeping/pleasing customers.