MODERN SYSTEMS

Last year we bought a 4 year old home which had home theater/wiring done by Modern Systems, including one of those home automation systems which controls various things like music/stereo, lights, TV/Cable, internet access, etc. Much to our chagrin, most of the hardware associated with this "smart house" system seemed to be dysfunctional and after trying it out for a few weeks and having the Modern System technician come over several times to resolve issues, we decided to remove the system because it seemed to be doing more harm than good. Having the hardware and software upgraded would have cost us upwards of $5000 according to the Modern Systems quote we received after we made inquiries with the sales dept. We recently decided to try to get some more live ethernet and cable ports in some of our second floor rooms and because Modern Systems was well acquainted with much of the technical wiring in the house, we thought it best to have them come and do the job. The Modern Systems technician we met last year came over and gave us a quote in the $400-600 range, a price we thought was reasonable. We scheduled the work to be done on a Thursday afternoon. My husband, who works all the way in Danville, rearranged his work schedule, took time off, and made every effort to be home for the 3:30 appt time. After about 90 minutes and a few texts questioning where the technician was, my husband got a text that the tech was having a personal issue and would be at our home as soon as he could. That was the last we heard from him. We never got any kind of follow up communication with an apology, explanation, anything! I thought for sure the next day we would hear from Modern Systems about rescheduling or get a call with an apology, etc., but apparently, that's not how Modern Systems does business. Frankly, I find the lack of responsiveness from Modern Systems flabbergasting! Obviously, we have decided not to do business with Modern Systems regardless of whether they follow up now or not and we have another local home theater/tech company coming out to our home this week to give us an estimate on the work.