full disclosure--part of the discounted rate (our final bill was still $4700) was to leave sign in yard for 90 days (which we did--i am removing the sign today) and write this review. the salesperson said certain things would be done that were not in contract and then the workers came and stated that the salesperson just tells people things and then they have to fix it (explanation below). that didn't leave us with a lot of confidence but the contract was signed at that point. that was our fault as we discussed everything to be done, the salesman agreed and said he would instruct the workers but he did no write it all out on the paperwork. All of the fine print on the back of the contract, we didn't read until later. the work wound up looking very good and seeming functioning good but the taste left in our mouths for all we had to go through to get to that point was very disappointing to say the least. Who wants to spend almost $5000 and be yelled at and talked down to? the workers asked me to walk around before they left and when I mentioned a few obvious places that looked unfinished or not seamless, one worker began to argue with me and tell me "just sign the paper, we did what was on the paper". However, when I explained the salesman said certain things would be done, that's when he said that the salesman says anything. the employee who yelled at me even threw his things down and walked to the truck. It was like he was insulted that we had the audacity to point things out or that we critiqued his work. But the things pointed out were extremely obvious (we have pictures) and one place was above the front door so anyone with eyes would have seen it. I was concerned that he believed we wouldn't have pointed it out. This guy who yelled and kept trying to get me to sign the completion document wasn't the lead on the crew (the lead introduced himself as such on day one) nor was the one i was discussing the issue with but he interjected into the conversation and continued to try to get me to sign the paper--even though the paper said "sign once you are satisfied with the work." They fixed the few issues when i stated i was going to call because we were promised a seamless look and after how i was spoken to, i wanted someone to know. i honestly don't think (but i could be wrong) the owner addressed the way i was spoken to or the way they threw the salesperson under the bus but I will say the gutters look very good and seem to function well and we have a substantial warranty if ever needed for any issues that may arise. The unprofessionalism and way we were treated outweighs the look, price and function of the gutters for me. The customer service dropped the ball from the 1st contact. when i initially called, i mentioned my husband would not be here for the appointment. the scheduler said fine and then once the initial salesman came he stated he couldn't do the appointment because my husband wasn't here. i gave them a second chance and we rescheduled for both of us to sit down with a salesperson when my gut said "these people are not on the same page here--where one doesn't know what the others are doing". I should have listened to my gut but this company had a lot of good reviews and we wanted our gutters done right and were willing to pay for quality work. Bottom line, I had a few negative things to say regarding the customer service(or lack there of ) but the gutters look good and seem to function well. With that, i have to give Gutter magicians a C minus rating.