Overhead Door Company of Northern Kentucky

I called the owner of overhead door who put me on hold. He was going to call the tech and find out what was going on. By then, the tech was already gone (less than 5 minutes). I hung up logged on to Angies list and wrote this comment. I will not let this company back in my house and I am going to stop payment on the credit card. RESPONSE: He never offered to honor his quote, that is all that I wanted. I thought $500 was a high enough price, I wasn't going to give them another $100.

Our garage door started making a loud popping sound when it was opened or closed. Figured it was getting ready to break. Checked Angie's list and saw Overhead Door with A listing. Called and set up appointment. They were on time, After checking the door, they resecured the hinges, since the bolts were loose and performed general service on the door. Price was great and no more problems with garage door. The person working on our door was extremely professional and nice. Will use again.

I had contacted this company in late 2011 to assist in the repair of my automatic garage door that was not working. Serviceman replaced part but cautioned me that this may be a temporary fix due to the age (20 years ) of my door. I appreciated his honesty. I went ahead and replaced the part. My door stopped working again in late March 2012. Serviceman came back and replaced the motor and installed a keypad (which I previsouly did not have). Overall great experience - person answerring the phone at the office is pleasant and professional, servicman called to say he was on his way to my house, he performed the service quickly and correcly. Highly recommend this company. Good service and good prices.

It went extremely well. Service technician was extremely friendly, professional and competent. He even re-programmed my in-car opener for me.

I was trying to get an estimate for a commercial garage door opener. A sales representative named Ray scheduled an appointment with me at our warehouse, which is not physically where our office is located, for 2PM on 3/14/12. I explained the day prior when making an appointment that timing was important, as I must leave my office in order to meet. I rescheduled my entire day and arrived at 1:45PM, worried that Ray might be early. Unfortunately, at 2:10PM, no Ray. I called the office, and to my surprise, there he was. He made no apology, but explained that he had been at another appointment. He said that he could probably meet me in an hour or so, but not sure. He never called prior, he never apologized, and he failed to call back the next morning, rightly assuming (I bet) that he lost our business, which he did. I'm not going to stand around at a warehouse waiting for 2 hours for an estimate that was scheduled.Time is valuable, and needs to be respected. In the world of cell phones, this is unacceptable, unprofessional behavior. Don't change your plans for Overhead Doors of NKY...it will cost you!

Was able to get phone quotes over the phone from most door companies. Overhead door was lowest, salesman came out, picked out door and gave deposit. They called me a few days later with an installation date. Called me the day before to remind me. Called me when they were on their way over, arrived promptly and installed door, provided me with maintenance info, cleaned up perfectly and now I have great new garage doors.

All aspects of the job were excellent--sales and installation.

Everything went well. They were available the same day and called ahead as requested. The work was completed well and quickly. Good information on maintenance and discussion of another opener in the same garage that was working ok. Made adjustments that were beyond the original scope at the same price. Overall very pleased.

The workers there were very good on the ball. They were very professional I would definitely use them again. They did a good job with cleaning up and they were very punctual.

All went very well. The serviceman was prompt, professional, courteous, and pleasant to work with. The company charges one price for a service call like this and aims for complete satisfaction. They did not try to sell unwanted extras.

I set everything up and they were suppose to come on a Saturday morning and I set this up about a week in advance. They told me the guy would be her at 9am and the guy never did show up and I called them because I had another appointment. When they called to reschedule I did not want to use them because they have inconvenienced me enough and I lost my confidence in them because I felt like they were very unprofessional and I felt like they wasted my time. They had come out here previously and they fixed something for me in 2003. I do think of this b and I don't think they are a total failure as a company.

He was very pleasant and efficient.

Excellent, turned up on time and then early for second visit to fit a part.

The serviceman, Jack Roberts, was courteous and did a very conscientious job. He reinforced the door, adjusted the tracking and oiled it, and adjusted the weather stripping. The door is probably closing better now than it has in a long time. Then came the fight with the warranty company, who said that the work didn t qualify for warranty coverage. Our paperwork indicated otherwise, so a telephone dispute ensued while Jack finished the door. Jack waited kindly, ended up talking to the warranty people himself, who finally succumbed and authorized payment. We appreciate the extra effort that Jack put into the job and his patience in dealing with the warranty issue.

At first the technician was unable to find anything wrong. Then, he did find what was banging and oiled it. He did a good job.

They did a good efficient job. We had no complaints and would use them again.

Their website allowed me to play around and see how specific garage doors, hinges, handles, and windows would look on my house. After I selected it they were installed on my house.

Dave was very prompt and friendly, both in returning call for estimate and in arriving to do the work. Our new door looks ten times better, sounds quieter and is very good quality.

They also did the original door and opener a while ago and everything runs well. They are very prompt. They did a good job and didn't have to return.

Very prompt came within two hours of call; since it was late in the day wasn't expecting service until the next day. Very knowledgeable and could see the problem right away. Fixed it quickly and showed me the repairs he made. Reasonable price, would definitely recommend.

THE DOOR WAS ORDERED AND WITHIN A WEEK WAS INSTALLED. THE OLD DOOR WAS TAKEN AWAY BY THE COMPANY. EVERYTHING WAS CLEANED UP AND SWEPT. THE SERVICE WAS DONE IN A VERY TIMELY MANNER.

INSTALLED ON TIME, AND AS ADVERTISED. FRIENDLY AND TOOK TIME TO WALK THROUGH FEATURES, RECOMMEND MAINTENANCE, PROGRAM REMOTE CONTROLS FOR OPENERS, EVEN THOUGH OPENERS WERE NOT INSTALLED BY OVERHEAD DOOR. WIFE VERY SATISFIED WITH QUALITY OF WORK AND CUSTOMER SERVICE FOCUS.

THEY DID EXCELLENT WORK IN A PROFESSIONAL MANNER. BEAUTIFUL PRODUCT, AND WE ARE VERY PLEASED.

JOHN ARRIVED EARLY ON THE DAY OF THE APPOINTMENT, AFTER CALLING TO GIVE ME A SPECIFIC TIME. HE WAS FAST AND COURTEOUS.

IT WAS A VERY PLEASANT EXPERIENCE DEALING WITH THIS COMPANY. EVERYONE I WORKED WITH GAVE ME HONEST DIRECT ANSWERS. THE INSTALLATION CREW SHOWED UP ON TIME AND WERE BOTH KNOWLEDGEABLE AND EFFICIENT. THE DATA REGARDING THE DOOR THAT I RECEIVED FROM THE SALES PERSON AND THE PRICES WERE BETTER THAN THE COMPETITION THAT I CHECKED.