Best Option Restoration (B.O.R)

BEWARE of "Best Option Restoration Services" (B.O.R.)!!If these people call you with an offer to "help"? RUN! HANG UP! Block the number!! Our basement flooded due to a sump pump failure, and after having 3 other companies tell me they couldn't make it, BOR called and said they were on their way and would "get you taken care of". Upon arrival (several hours later), I was told their "extractor guy" was "tired" and they'd be back first thing in the morning. That turned out to be 2pm. I moved all the furniture out of the way, I removed all of the unsalvageable stuff and trashed it...yet I was billed for it. They never "lifted carpet"., never "floated carpet", yet I was billed for it. I did the final clean up, and put everything back. I was charged $2100 (TWO THOUSAND ONE HUNDRED!) dollars for "repositioning fans" which consisted of turning a floor fan from a 2:00 facing position to a 10:00 position, then moving it 4 ft closer to a wall the third day. The 2nd fan was moved 8 ft. ($2100!!...more than the actual shop vac guys labor!!). They kept giving me "meter reading" reasons for having to "come back tomorrow" which kept tacking on the fees obviously. The person "in charge" showed up for 15 minutes on one of the days, got my wife in an uproar by pointing out phantom things "we can help you with" as it related to "restoration" and left without even giving the courtesy meeting me. We were slapped with a bill for $7,376 for what amounted to someone using a shop vac to extract water from our basement carpet, and a couple of fans. The person who blew in and out of my house that fateful day; in a pathetic attempt to "justify" their bill only stuttered "we're on the same team here", and kept blaming my insurance company (who did what they said they would do, quickly). He admitted their billing system was "vague", yet couldn't give me any specific details as to why the amounts billed were legitimate, and I physically watched every second of work performed...so apparently he knew that jargon and "canned speech" wouldn't work. He had the gall to try to tell me I got "a deal" as they usually charge "upwards of $11K for similar work; which was even more horrifying! The "work" they did, claiming "emergency status, or "after hours" would have been steep at $3500...I can have my basement FINISHED for what they charged us for a simple shop vac extraction and some drying fans and a dehumidifier. It's an abomination that a company would so shamelessly take advantage of people in situations that require this type of service. We're fortunate to have the means to deal with this extortion, but imagine the impact on seniors on a fixed income?!?! RUN AWAY if this company calls you offering to "help", you'll get fleeced if you take them up. Apparently, under the "lesson learned" category, there's a reason the other companies I contacted were already busy and unavailable. The Chiropractor and physical therapy bills for the coming 5 years would have been cheaper than what these people charged, for the actual work performed. They should be ashamed of themselves for parading as your advocate.