They were excellent, They stayed over to finish my deal, moved all the stuff from my old car to the new one, and they were great. They did not pressure me in any way and they listened to what I was looking for and the price range I wanted. I would highly recommend them and I would definitely buy from them again.
Description of Work: I bought a Lexus car from them in the same day I visited.
Rating Category
Rating out of 5
Yes, I recommend this pro
MARY M.
08/2017
5.0
auto repair
+ -1 more
Excellent service
Description of Work: Oil change
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
monique B.
05/2017
5.0
auto repair
+ -1 more
Their showroom is so clean and they provide snacks for you while you are waiting as well as television and the New York Times. It is just very comfortable and a very easy going setting. They don't high pressure you when you walk around the showroom to look at other cars. Everybody talks to you and provides you with more information about their product. It is just a very nice experience.
Description of Work: We changed the oil. We might have gotten a battery, but I am unsure.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$37
monique B.
05/2017
5.0
auto repair, car tires, upholstery cleaning
+ 1 more
It was a good price. We are always pleased with them. We've used them for the past 15 years, we've had two Lexus's.
Description of Work: They washed and cleaned the interior, changed the oil, check the tire pressure and gave us some things to look out for in the future. The tire life was low so they told us to watch out for that.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$37
John & Meredith R.
04/2017
4.0
auto repair
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
monique B.
02/2017
5.0
car sales
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
monique B.
02/2017
5.0
auto repair
+ -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Eugenia K.
02/2017
5.0
auto repair, car tires
+ 0 more
That was an wonderful experience, always is. They are always courteous, set up my appointment, you are in and out. Any issues, they are there to help you.
Description of Work: I had it serviced for an oil change and tire rotation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$49
Eugenia K.
02/2017
5.0
car sales
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Jayne B.
01/2017
5.0
auto repair
+ -1 more
unknown
Description of Work: ......................................................................
Rating Category
Rating out of 5
Yes, I recommend this pro
Kathleen S.
09/2016
5.0
auto repair
+ -1 more
unknown
Description of Work: Excellent service and very comfortable waiting area.
Rating Category
Rating out of 5
Yes, I recommend this pro
Dave H.
08/2016
2.0
auto repair
+ -1 more
Horribly. I became so disgusted with Lexus Rivercenter's lack of professionalism that I turned my car into Performance Lexus Kings Auto Mall. When Rivercenter thought they were going to have me return my car to them they were as communicative as could be, in fact to the point of being bothersome. Lisa Bernstein even wrote me a hand-written note saying she was interested in buying the car back and would make me, and I quote, "an aggressive" offer. Then after I sent e-mails to Lisa along with numerous other managers who were on my distribution list with an alternate proposal, all communication dried up. No one would get back to me. If I had it to do all over again, I would go straight to Kings Auto Mall. Buyer beware with Rivercenter.
Description of Work: None. I'm writing about an end of lease attempt to return my car.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
1.0
Gregory B.
01/2015
4.0
auto repair, car sales
+ 0 more
They seem to do a fairly good job. I used to try to do this stuff myself, but it just didn?t work out. They just do a good job. With regard to price, it's a Lexus, so it's high.
Description of Work: We have a Lexus. We got to Riverside Lexus. I last went there for an oil change and routine maintenance. I also purchased my Lexus there.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Dave H.
11/2014
3.0
auto repair
+ -1 more
Jamie Jamison (sp?) is the worst. He doesn't listen, he's a chip off Lisa Bernstein's block (head), and I will never have my intelligence insulted again by the likes of Lexus Rivercenter's flunkies. If you want to be taken over the coals, pay a lot for a very average car and have sales people think they're dealing with ignorant people, then go to Lexus Rivercenter. Next time it's back to European cars for me.
Description of Work: Nothing. The same thing they did when I bought the lousy car.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0
challie B.
03/2014
5.0
auto repair
+ -1 more
They're just fine. They don't pressure you or anything if you don't want to do what they are asking to do. They kind of tell you what they suggest and if you said no, they'd leave you alone. It's an affordable oil change, too.
Description of Work: I go to Lexus Rivercenter for oil changes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$31
Robert M.
04/2013
5.0
car sales
+ -1 more
I am extremely pleased with them. Their price seem to be competitive. They are professional. We have got off to a little bit of rocky start the salesman had made an error in what he had told me, but I work with the general manager down there and she was very quick to resolve the issues and she was very fair about it. She got to the bottom of it and took care of the problem and gave me option to back out of the deal and then even gave me free service. As far as I am concerned any company when things are good can roll along real well you only know what kind of company you are dealing with when there is a problem.
Description of Work: I go to my Lexus Rivercenter dealer for auto service and last time I took my car was probably about six weeks ago. I purchased a new car from them. It was just to disable something on a remote because I haven't had the vehicle that long and I just started dealing with them and I have yet to be there for my first service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Marc R.
09/2012
5.0
car sales
+ -1 more
Simply leased a vehicle from Lexus Rivercenter when I felt my local Lexus dealer was giving me a goofy price on a new lease. My reviews are short when there aren't many / any complaints as is this one...
Description of Work: simply leased a vehicle.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$364.31
Alison F.
04/2012
5.0
auto repair, car tires, car inspections
+ 1 more
I really like it down there. They go out of their way to really take good care of their customers. The general manager of the dealership gave me her cell phone and said "Call me if you have any problems." They stand behind their product, and treat their customers like gold.
Description of Work: They changed all my fluids and rotated my tires.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Nancy S.
03/2011
5.0
auto repair
+ -1 more
They did an excellent job. The mechanics are good, the people who work in the office are great, the entire place is first rate and courteous above all.
Description of Work: They most recently did a 60,000 mile check up and cleaned the inside of my automobile.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
STANFORD W.
02/2011
5.0
auto repair, car sales
+ 0 more
They do a good job of taking care of the car. They clean the car for you when they return it. They are timely about getting your car in and out.
Description of Work: I took my vehicle to Lexus River Center for a service check up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
angie M.
02/2011
5.0
auto repair
+ -1 more
It went very well, they are very good to deal with.
Description of Work: They have done maintenance work for me over the years. They most recently did some scheduled maintenance on my vehicle.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
DENNIS B.
02/2009
5.0
car sales
+ -1 more
They were very professional and their dealership is laid out very well. It makes your car buying experience great and everything went very smoothly.
Description of Work: I bought an '06 Lexus from them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Linda C.
10/2006
5.0
auto repair
+ -1 more
The dealership is very comfortable and clean. Amenities such as TV, drinks, and snacks are available in their waiting area. Work was completed quickly and professionally. My car was washed and cleaned out too.
Description of Work: 25,000 mile service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
JANET C.
08/2006
5.0
auto repair
+ -1 more
They have been very good to me, they fixed everything promptly, didn't over charge me and took very good care of me. They even provided me with transportation.
Description of Work: I take my car there for regular auto service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
BARBARA C.
01/2006
5.0
auto repair
+ -1 more
CAR WASHED, ALWAYS FREE. VERY INTERESTED, PERSONABLE. TRYING TO BE SURE EVERYTHING IS TAKEN CARE OF.
Description of Work: Called co after computer in car said "problems". Was told to go in right away. I was seated in comfortable lounge w/Starbucks, pick up food and asked if I needed anything. Card sent to me before this service call listed all their services, including free car or delivery to any appointment. Shopping etc. An unbelievable list. (compared to Volvo. Buick etc.) They told me they found no problems -- no charge.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Auto Service,
Auto Sales,
Auto Tires,
Auto Inspections,
Upholstery Cleaning,
Auto Accessories,
Auto Transmission
FAQ
Lexus Rivercenter is currently rated 4.9 overall out of 5.
Monday: 7:00 AM - 6:00 PM
Tuesday: 7:00 AM - 6:00 PM
Wednesday: 7:00 AM - 6:00 PM
Thursday: 7:00 AM - 6:00 PM
Friday: 7:00 AM - 6:00 PM
Saturday: 9:00 AM - 5:00 PM
Lexus Rivercenter accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,Visa
No, Lexus Rivercenter does not offer eco-friendly accreditations.
No, Lexus Rivercenter does not offer a senior discount.
Yes, Lexus Rivercenter offers emergency services.
No, Lexus Rivercenter does not offer warranties.
Lexus Rivercenter offers the following services: New and pre-owned auto sales & maintenance of tires, alignment, replacement, coolant flush, parts, transmission, brake flush & engine treatments.