Farha Refrigeration, Heating & Cooling

Things started out well enough, but it didn't last. After being consulted, it took two days before Farha contacted me. It was an additional two days before they had an opening. When the tech came out he introduced himself and said he would inspect the outside unit and then follow up with me. He came back inside briefly to tell me the unit was low on freon and he needed to call it into the warranty company before proceeding, and said he would be back. He went to the truck for a while, I assume speaking to the warranty company, and then came back while on the phone to request a check for the trade call fee (my portion of the service call). I gave him the check and he stepped back outside to the truck. About 10 minutes later, I see the truck pulling away. I get a call from the home warranty company saying they have received a report from the tech and the condenser coil on my unit was corroded and a slow leak was responsible for my low freon level. The rep also said Farha had provided a $1200 estimate for the work (work which the warranty company was not planning to cover). Here's my problem with that situation: 1- The tech never told me there was anything more serious than low freon. In fact, he never really told me anything other than that the unit was low on freon. He just left after getting the check without telling me anything else or showing me the supposed damage to the unit. 2- The tech did not do the work necessary to know if there actually was a leak, nor did he actually inspect the unit enough to know if the piping in the condenser was corroded or not (that part of the unit is behind a shield and is not visible from above... the tech did not take off the panel to inspect it). 3- The tech did not recharge the freon on the unit, and just left. So I was left with a unit that wasn't keeping the house cold due ti low freon and no-follow up. 4- In a following dispute with the warranty company a second contractor was dispatched to inspect the unit. At that time it was revealed that not only was did the condenser coil appear fine (not significantly corroded), but that the caps to check the freon level were loose and possibly causing a leak (the second tech didn't know that someone else had been out there a week prior... The Farha tech left the caps loose and may have even worsened the strain on my already weak AC unit). The second company recharged the freon and stated that the only way to know if there is an active leak it to wait and see if the freon level drops again (invalidating the claim by Farha that it was a "slow leak" of course). The unit has been working fine since. So in summary, Farha took their time getting to me, didn't do the work they claimed they did, lied to the home warranty company, didn't recharge the freon (that was covered by the warranty and necessary to know if there is an active leak) and tried to get $1200 for a job that probably doesn't need to be done.

We were very happy with the services provided by Farha. Their technician visited on a Sunday to discuss our heating and cooling options and the prices we could expect for the York systems they deal in. After receiving a few other quotes, only one other company was as competitive in their rates and timeframe for services provided. In the end, the systems they sell (transferrable warranty) and the pricing was our deciding factor. The tech who originally visited us also installed our system and maintained a polite and professional attitude the entire time we dealt with him. They arrived on-time and finished installing the system in one and a half days as promised. He also made sure the A/C was working by the end of day one as it was already reaching into the 90's when our old system went out. Our biggest concern when we contracted with Farha was, it's a smaller company and how long would it take for them to perform warranty work if required. He stated, if required, they would contract repair work to other HVAC companies in the area if they themselves were too busy to get to it at that moment. So far, no issues with our HVAC have come up so I can't comment on that aspect of their service. All in all though, I would definitely recommend them to friends and family.

The service was excellent. He came out and determined what the problem was fairly quickly. He had the problem fixed within forty five minutes. He was very courteous and helpful.