New Concept Auto Service

Auto Service, Auto Tires, Auto Transmission,

About us

New Concept Auto Service is a family owned and operated, full service auto repair facility, specializing in the repair and maintenance of domestic and Asian vehicles; Volvo and Volkswagen/Audi. We have been AAA approved for 30 years, employ ASE-Certified Master Technicians and are electrical troubleshooting experts. New Concept Auto offers free loaner cars, a 3-year/36,000-mile warranty, and customer loyalty specials, We also keep highly detailed service and maintenance records. We provide skilled diagnosis and honest communication during each step of the repair process by explaining what caused the concern, what the immediate safety needs are, and any important maintenance procedures--not just how much it will cost. We don't guess. We diagnose. Owner Paul Rupp is an ASE Certified Master Technician, L-1 (advanced engine performance). He is a graduate of Kansas State University with a degree in Mechanical Engineering, and has been a shop owner for over 20 years. For accurate quotes/estimates please call for an appointment.

Business highlights

39 years of trusted experience

Services we offer

Mechanical repairs and maintenance for cars, light trucks, vans (up to 3/4 ton) and SUVs including, but not limited to: engine cooling systems, fuel injection, brakes, check engine lights, batteries, tune-ups, transmission services, air conditioning, tires and classic car engine rebuild/rewiring.

Services we don't offer

Please call for routine scheduled maintenance items such as oil changes and systems flushes. Also call for inspection and diagnostic charges, and to make an appointment for a proper estimate based on your car's symptoms. A step by step diagnosis eliminates guessing what needs to be done and the cost. We have found from years of experience that the customer is usually quite accurate about the symptoms but often the cause is not what they suspected, and occasionally, less work is needed!

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.743 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
74%
4
7%
3
2%
2
7%
1
9%


Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 26-43 of 43 reviews

Gerald R.
09/2017
5.0
auto repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$340

James D.
07/2017
5.0
auto repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Hao Z.
06/2014
5.0
auto repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$28

Response from New Concept Auto Service
Thanks for coming in to try us out! We hope you'll be back for other maintenance in the future. We like to establish a relationship with our customers, and we keep extensive records on all vehicles to enable us to make an accurate diagnosis if the need arises. We can track your maintenance service for you as well. Just leave it all to us!

Steven C.
05/2014
5.0
auto repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from New Concept Auto Service
Thank you for giving us the top rating. You're "A" on our list too!

John K.
01/2014
5.0
auto repair
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

Stan A.
12/2013
5.0
auto repair
  + -1 more
.
Description of Work: Went for an oil change and inspection on my Jeep Wrangler. Set an appointment with ease. they did the work, alerted to to areas of concern, and sent me on my way with a smile and a boatload or coupons for future work. No pressure to do anything more than what I rolled in for. I provided my email address and occasionally get emails suggesting work, but nothing bothersome.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from New Concept Auto Service
Our emails consist of maintenance reminders based on the manufacturer's recommendation to keep your car running in top condition. Additionally, we send repair reminders to customers who postpone non-safety related work for a more convenient time.

Joel Y.
07/2013
4.0
auto repair
  + -1 more
They did a good job.
Description of Work: Flushed the anti-freeze in two vehicles.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$60

Response from New Concept Auto Service
Thank you for crossing the border to give us a try!

TS W.
02/2013
5.0
auto repair
  + -1 more
(see above)
Description of Work: Called at the last minute to get an appointment before I moved my folks' car down. They worked really hard to get me in even though they had a full schedule.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$50

Response from New Concept Auto Service
Although a scheduled appointment works better for most everyone, we are more than willing to accommodate someone who's in pinch if we can. Often we are able perform walk-in oil changes as well.

Kimberley W.
12/2012
5.0
auto repair
  + -1 more
Great people!
Description of Work: Oil change and inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from New Concept Auto Service
We love cars, we love people and we love our work. Thanks for coming in!

SHARON U.
10/2012
5.0
auto repair
  + -1 more
It was fine.
Description of Work: I purchased a Big Deal with this company and used them for oil changes on my car.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$29.95

Sherlyn D.
10/2012
5.0
auto repair, car tires
  + 0 more
Very good.....
Description of Work: Oil change, tire rotation, general check.....

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

JEAN S.
10/2011
5.0
auto repair, car tires
  + 0 more
They were very nice, and went out of their way and took me to my hair apt and picked me up. I was please with their work.
Description of Work: Tire rotation and oil change.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$29.95

Carol M.
10/2011
5.0
auto repair, car tires
  + 0 more
They did a great job and the price was excellent.
Description of Work: I had my oil changed, wipers replaced, and tires rotated.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

Michael U.
10/2011
3.0
auto repair, car tires
  + 0 more
The tires on the front are a different brand than the rear tires. They were in the same location as they were before my wife took it in. It seems to me the low price for the oil changes was just to get us in so they could do more extensive work that the car may or may not need. The fact that they said they rotated the tires when they didn't, causes me to be leary of any work they might say they did. When my wife talked with them, she told them the tires weren't rotated, but they told her they were. This was during their follow up call over the phone.
Description of Work: They were to change the oil and they said they would rotate the tires. My wife told them we would get the tires rotated when we got our second oil change. They said " No, we will rotate them today and when you bring it back for the second oil change." they also did a visual inspection and gave us a repair estimate of $781.37. For issues they say they found. However I found they didn't rotate the tires even though they insist they did.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

$29.95

Response from New Concept Auto Service
So sorry about any confusion with the tire rotation. The coupon stated two oil changes and tire rotation and meant you get two oil changes AND two tire rotations. The coupon was unclear. The tires were not rotated at your request and I do apologize for any misinformation during our follow-up call. I feel obligated to point out safety concerns on any vehicle, and suggest maintenance or repair work to circumvent costlier repairs down the road. New Concept never recommends work that is not needed. Sincerely, Paul Rupp

Jill G.
09/2011
5.0
auto repair
  + -1 more
I used them to fix air conditioning in my car. They have a loaner car, which we can use if needed. They are knowledgeable. They are very close to us and we have not seen anything negative in them.
Description of Work: I used the services of New Concept Auto Service for auto service. I last used them in July 2011.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Jason S.
09/2011
4.0
auto repair
  + -1 more
They did up a very detailed report of what they thought the problem was and what the cost would be to fix it. We took the car to two other mechanics and both said the problem was something totally different then these guys said, one of those other shops was European Motorsport (which specializes in German made cars).These guys were very professional, I just think they might be more knowledgable on American and Japanese cars than European brands. They seemed like a shop I would be comfortable using on our other cars.
Description of Work: they checked out A/C system on our BMW, which was starting to have problems.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

WW C.
08/2011
5.0
auto repair
  + -1 more
Best service in town! Paul and the staff and unbelievable helpful and they did an amazing job while I was there. Definitely going to refer anyone who needs either complicated work, and oil change, or just a friendly conversation. Keep up the good work guys, and looking forward to seeing you soon!
Description of Work: oil change filter brakes inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$366

06/2008
5.0
auto repair
  + -1 more
They are upfront with you and are very honest. They are friendly and responsible. They leave things clean and I think they are very professional. They do good work.
Description of Work: They did a full service on my car and put on new brakes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200
    • 1
    • 2(current)

Contact information

9573 W 87th St, Overland Park, KS 66212

http://www.newconceptauto.com

Service hours

Monday:
7:30 AM - 5:30 PM
Tuesday:
7:30 AM - 5:30 PM
Wednesday:
7:30 AM - 5:30 PM
Thursday:
7:30 AM - 5:30 PM
Friday:
7:30 AM - 5:30 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Auto Service,
Auto Tires,
Auto Transmission,
Auto Inspections,
Auto Radiators,
Auto Mufflers

FAQ

New Concept Auto Service is currently rated 4.7 overall out of 5.

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

New Concept Auto Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, New Concept Auto Service does not offer free project estimates.
No, New Concept Auto Service does not offer eco-friendly accreditations.
No, New Concept Auto Service does not offer a senior discount.
No, New Concept Auto Service does not offer emergency services.
Yes, New Concept Auto Service offers warranties.
New Concept Auto Service offers the following services: Mechanical repairs and maintenance for cars, light trucks, vans (up to 3/4 ton) and SUVs including, but not limited to: engine cooling systems, fuel injection, brakes, check engine lights, batteries, tune-ups, transmission services, air conditioning, tires and classic car engine rebuild/rewiring.
Please call for routine scheduled maintenance items such as oil changes and systems flushes. Also call for inspection and diagnostic charges, and to make an appointment for a proper estimate based on your car's symptoms. A step by step diagnosis eliminates guessing what needs to be done and the cost. We have found from years of experience that the customer is usually quite accurate about the symptoms but often the cause is not what they suspected, and occasionally, less work is needed!

Contact information

9573 W 87th St, Overland Park, KS 66212

http://www.newconceptauto.com

Service hours

Monday:
7:30 AM - 5:30 PM
Tuesday:
7:30 AM - 5:30 PM
Wednesday:
7:30 AM - 5:30 PM
Thursday:
7:30 AM - 5:30 PM
Friday:
7:30 AM - 5:30 PM