New Concept Auto Service

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THey diagnosed that the engine had failed completely

Scheduling was very easy.  I completed an online form, and was called the next day.  The receptionist was extremely nice, and she was able to get us in very quickly, and also provide a loaner car.  My husband dropped off our Acura in the morning, and New Concept called us back in the early afternoon.  It turned out that the metallic rattling noise was from another shop improperly securing the a/c compressor after work was done.  Out of 4 bolts, one was completely sheared off, one was loose and not tightened properly, and two were missing altogether.....we were flabbergasted.  New Concept replaced/tightened the compresser bolts, and also changed a minor belt. They kept us informed every step of the way, didn't try to sell us work we don't need, and were very reasonably priced.  We couldn't be happier, and we've definitely found a new shop to service our vehicles!  FYI, my husband has had a long career in the auto insurance industry, and at one point, his job entailed vetting auto repair shops for major corporate insurance accounts.  He was very impressed with the shop itself and the professionalism and courtesy of all the staff.

It was ok.  Scheduling was fine.  I would use them if they were a little bit closer.

It has been a while, but I am sure it went fine. No complaints.

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Perfect, as always. For years they have maintained a Sebring, Lincoln and classic Mercedes for us. They can always be trusted to perform perfect work and they can be trusted in what they say. They have kept these cars in mint condition. I also have a background as a Federal Aviation Administration licensed aviation airframe and powerplant mechanic. I can spot an excellent facility quite easily!

They were good. I do not remember the details of the service but my impression was that they were professional and friendly. Everything was good. I do not remember the final cost of the service but I paid more than the big deal price because they found other small issues that we had them fix but they honored the coupon. It was an excellent experience overall.

They were nice but I never used them after that. The service guy was very pleasant and professional. The work they did was okay. Their follow up marketing was too much.

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As part of New Concepts Winter Flush special through Angie's' List I purchased the transmission flush special for $45.00.  Their normal cost of this service is $144.80.  I had an appointment for the service and they got me right in with no problems.  While they had the car they performed a very thorough inspection of all systems in the automobile and let me know what other problems needed to be addressed.  There was no pressure to immediately fix any problems they found - they just pointed them out.  They were very professional and courteous.  The shop was very clean and organized.

They did a good job.

Business was clean and professional and oil change was fine. 
I did ask for an estimate on another repair for my car and they gave me a professional estimate in writing sent to my email. I didn't ultimately use them for that repair, but they were in the ball park, and very professional.

It went really well- they changed the oil and rotated tires when applicable.  Nice waiting area.

The diagnostic came back and said that one of the ignition coils was bad.  New Concepts required that I replace all 6 coils or they would not perform the service.
I spoke with several other mechanics, one of whom strongly recommended doing the same, another recommended replacing the 3 that were more difficult (1.5 hours) to get to (a reasonable recommendation), and the others said it wouldn't hurt to replace them but not necessary.  ALL other mechanics said that while the recommendation was warranted, the REQUIREMENT to replace 1 bad coil, and 5 good coils that might (probably?) would go bad at some point, just didn't make any sense.  
Based upon my research and my own personal situation, I made the decision that I was willing to take the risk and only replace one.  New Concepts refused to do the work and stuck me with an outrageous diagnostic bill of $103...all in the name of not wanting their customers to have future issues and be upset.
Come to find out, they had spent the 1.5 hours to get back to the coils, and swapped two out to make sure the one coil that was diagnosed as an issue was an issue.  They had already accessed the back coils!  AND while other shops charged between $90-$140 for each coil, New Concepts was charging $50, a cheaper coil.  Several mechanics said they would not put the cheap ones (at that price) on because of problems with them.  Granted, perhaps New Concepts just has the inside connections for cheap, high-quality parts.
So riddle me this, where is the sense in gaining access to the coils, refusing to replace only one even after a fair warning to me that there may be problems with the other coils later on, all to put on cheap coils that other mechanics refuse to put on themselves?? 
It's like a doctor refusing to perform knee replacement surgery on just one bad knee because "well, if one knee goes out that puts more strain on the other, which means your other knee will probably give out soon.  I'll save you the extra surgery fee if we just do both now."  Thanks Doc, but I only have the money for the one now.  I think another year or two with my old knee, and savings now, is worth the extra surgery fee. "Sorry then, I won't perform the surgery on your bad knee."...and sewing the knee up and charging the poor patient a surgery fee.  WHAT?!?
Another mechanic in town that I have used for years and trust, but is a bit of a drive from my house, is going to run the diagnostic, credit the diagnostic back to me when he performs the work, and replace just one coil.  Simple.  Done.  My risk.  My reward.  My decision.  And if I go back to him with other coils that go bad, and I have to pay him the 1.5 hours again to fix it, I'll still be a happy customer.
Bottom Line:  If you want someone to make decisions for you on what you should do and how you should spend your money, go to New Concepts (don't be surprised if you spend more money than you need to).  If you want the freedom to consider recommendations, and make the best decision you can based upon your unique situation, go to another mechanic.

The work was performed in a short time frame.  At all times the service manager was aware of the status of the vehicle.   The staff is very friendly and professional.

(see above)

Service was done in timely manner.  Counter person was friendly.

Great people!

They also investigated a noise I mentioned to them and were able to pinpoint what the issue was.  They even gave me a loaner car for the day!  Very professional, friendly and helpful.  Would definitely use them again.

It was fine.

Very good.....