New Concept Auto Service

Auto Service, Auto Tires, Auto Transmission,

About us

New Concept Auto Service is a family owned and operated, full service auto repair facility, specializing in the repair and maintenance of domestic and Asian vehicles; Volvo and Volkswagen/Audi. We have been AAA approved for 30 years, employ ASE-Certified Master Technicians and are electrical troubleshooting experts. New Concept Auto offers free loaner cars, a 3-year/36,000-mile warranty, and customer loyalty specials, We also keep highly detailed service and maintenance records. We provide skilled diagnosis and honest communication during each step of the repair process by explaining what caused the concern, what the immediate safety needs are, and any important maintenance procedures--not just how much it will cost. We don't guess. We diagnose. Owner Paul Rupp is an ASE Certified Master Technician, L-1 (advanced engine performance). He is a graduate of Kansas State University with a degree in Mechanical Engineering, and has been a shop owner for over 20 years. For accurate quotes/estimates please call for an appointment.

Business highlights

39 years of trusted experience

Services we offer

Mechanical repairs and maintenance for cars, light trucks, vans (up to 3/4 ton) and SUVs including, but not limited to: engine cooling systems, fuel injection, brakes, check engine lights, batteries, tune-ups, transmission services, air conditioning, tires and classic car engine rebuild/rewiring.

Services we don't offer

Please call for routine scheduled maintenance items such as oil changes and systems flushes. Also call for inspection and diagnostic charges, and to make an appointment for a proper estimate based on your car's symptoms. A step by step diagnosis eliminates guessing what needs to be done and the cost. We have found from years of experience that the customer is usually quite accurate about the symptoms but often the cause is not what they suspected, and occasionally, less work is needed!

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.743 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
74%
4
7%
3
2%
2
7%
1
9%


Rating CategoryRating out of 5
quality
4.7
value
4.7
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 1-25 of 43 reviews

Sambasivan N.
02/2017
5.0
auto repair
  + -1 more
THey diagnosed that the engine had failed completely
Description of Work: Car didn't crank

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jody K.
01/2016
5.0
auto repair
  + -1 more
Scheduling was very easy. I completed an online form, and was called the next day. The receptionist was extremely nice, and she was able to get us in very quickly, and also provide a loaner car. My husband dropped off our Acura in the morning, and New Concept called us back in the early afternoon. It turned out that the metallic rattling noise was from another shop improperly securing the a/c compressor after work was done. Out of 4 bolts, one was completely sheared off, one was loose and not tightened properly, and two were missing altogether.....we were flabbergasted. New Concept replaced/tightened the compresser bolts, and also changed a minor belt. They kept us informed every step of the way, didn't try to sell us work we don't need, and were very reasonably priced. We couldn't be happier, and we've definitely found a new shop to service our vehicles! FYI, my husband has had a long career in the auto insurance industry, and at one point, his job entailed vetting auto repair shops for major corporate insurance accounts. He was very impressed with the shop itself and the professionalism and courtesy of all the staff.
Description of Work: NCA checked out a metallic rattling noise after we had a/c work done at another shop. We were so unhappy with our experience at the other shop that we decided to try out NCA.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$58

Response from New Concept Auto Service
Thank you for the opportunity to be of service and your gracious comments. It sounds like we're a match made in heaven!

STEPHEN R.
01/2015
5.0
auto repair, car tires
  + 0 more
It was ok. Scheduling was fine. I would use them if they were a little bit closer.
Description of Work: I purchased a deal for a synthetic blend oil change, tire rotation & a 52-point inspection.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$28

Response from New Concept Auto Service
Glad you dropped by [member name removed]! Even though we're not in your back yard please keep us in mind for electrical troubleshooting and the more complicated diagnostics--two of our specialties that could make the few extra miles well worth the trip. Thanks!

Julie .
07/2014
5.0
auto repair
  + -1 more
It has been a while, but I am sure it went fine. No complaints.
Description of Work: I purchased a Big Deal for an auto service package.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$39.95

Response from New Concept Auto Service
Any time is a good time to pay a compliment. Thank you! We appreciate you and we appreciate your business.

Brenda L.
06/2014
1.0
auto repair
  + -1 more
Unable to use this service. The phone wasn't answered or if a message was left, it was not returned.
Description of Work: I never could get a call back to schedule this service. Wouldn't recommend this company.

Rating CategoryRating out of 5
responsiveness
1.0


Response from New Concept Auto Service
Thank you for advising us of your attempted call. We have three phone lines and on especially busy days one might be answered by our voice mail. We are quite faithful about returning messages and sincerely apologize if you did leave a voice mail and it was not promptly returned. We hope you'll give us another opportunity to be of service.

DUANE T.
03/2014
5.0
auto repair
  + -1 more
Perfect, as always. For years they have maintained a Sebring, Lincoln and classic Mercedes for us. They can always be trusted to perform perfect work and they can be trusted in what they say. They have kept these cars in mint condition. I also have a background as a Federal Aviation Administration licensed aviation airframe and powerplant mechanic. I can spot an excellent facility quite easily!
Description of Work: Oil change and other minor repairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

Response from New Concept Auto Service
Aw shucks, That's just about the nicest thing anyone has ever said about us! It's such a privilege to do business with people who care about the little extras we do to make a difference--thanks for noticing. We love our work and we appreciate you and your business!

Bryan C.
02/2014
5.0
auto repair
  + -1 more
They were good. I do not remember the details of the service but my impression was that they were professional and friendly. Everything was good. I do not remember the final cost of the service but I paid more than the big deal price because they found other small issues that we had them fix but they honored the coupon. It was an excellent experience overall.
Description of Work: I used the big deal that I purchased from New Concept Auto Service maybe almost a year ago for auto service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from New Concept Auto Service
Thank you [remove member name]. While doing repair and maintenance work we always check for any safety issues that the customer might want to address while they're here.

TERRY D.
01/2014
5.0
auto repair
  + -1 more
They were nice but I never used them after that. The service guy was very pleasant and professional. The work they did was okay. Their follow up marketing was too much.
Description of Work: New Concept Auto Service did an oil change.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$29.95

Response from New Concept Auto Service
We appreciate you giving us a try and are glad to know our "after the service" communication was more than you cared for. We are happy to disable any additional correspondence. Thank you!

Tammy A.
01/2014
1.0
auto repair
  + -1 more
I live in Belton and work in Leawood, this mechanic shop would be out of my way if I was not at work. The gentleman on the phone was unwilling to even discuss my car with out bringing it in for a service.
Description of Work: Unwilling to give ballpark quote over the phone for a standard service. Said I had to pay the service charge to have the car looked at before they would even be willing to talk about the car.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from New Concept Auto Service
We apologize for any miscommunication. New Concept Auto has a standard minimum inspection fee--our policy since 1986. As an ASE Certified Master Technician, I have done many inspections that resulted in a diagnosis other than what the car owner thought. We don't want to incorrectly diagnose symptoms over the phone and guess at the cost of the repair. The customer is under no obligation to have the work done at our shop once the proper diagnosis and accurate estimate is completed. This procedure has worked well to build trust with our customers over the years.

Phillip M.
12/2013
5.0
auto repair, transmission repair
  + 0 more
As part of New Concepts Winter Flush special through Angie's' List I purchased the transmission flush special for $45.00. Their normal cost of this service is $144.80. I had an appointment for the service and they got me right in with no problems. While they had the car they performed a very thorough inspection of all systems in the automobile and let me know what other problems needed to be addressed. There was no pressure to immediately fix any problems they found - they just pointed them out. They were very professional and courteous. The shop was very clean and organized.
Description of Work: Automatic Transmission Flush

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

Response from New Concept Auto Service
Yes! We are the clean, no-pressure shop. Thanks for noticing! Our shop floor (among other things) gets a thorough scrubbing once a week, and we consider it our duty to advise customers of anything we discover while doing the authorized work so they can plan ahead.

Bruce P.
07/2013
1.0
auto repair, car inspections
  + 0 more
Would not give me an estimate to replace calipers, pads and rotors (a complete front brake job) without first charging me $35 for an inspection + the cost of the repairs. No thanks.
Description of Work: Nothing

Rating CategoryRating out of 5
responsiveness
1.0


Response from New Concept Auto Service
Our inspection fee guarantees that the exact work that needs to be done (no more, no less) is done and for the amount quoted. Without the initial inspection, the job could easily be misquoted. With all due respect, sometimes what the customer is asking for isn't exactly or entirely what needs to be done. Our shop has been AAA approved for 28 years and we employ an ASE certified master technician and ASE certified technicians--no less. Our reputation rides on the accuracy and integrity of our work. Our customers enjoy the peace of mind that comes with this level of commitment to quality. We hope you'll give us a chance.

Nicolle C.
05/2013
5.0
auto repair
  + -1 more
Business was clean and professional and oil change was fine. I did ask for an estimate on another repair for my car and they gave me a professional estimate in writing sent to my email. I didn't ultimately use them for that repair, but they were in the ball park, and very professional.
Description of Work: Purchased Angie's List Oil change for $29.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$29

Response from New Concept Auto Service
Thank you for your business and please try us again. We're not the lowest price in town, but our work is top notch.

Brad J.
03/2013
5.0
auto repair, car tires
  + 0 more
It went really well- they changed the oil and rotated tires when applicable. Nice waiting area.
Description of Work: I have now gone consistently to New Concept Auto for oil changes and tire rotations. They are professional and offer helpful, friendly advice.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$21

Response from New Concept Auto Service
We appreciate the comments. Our lobby is clean, loaded with good reading material, and we offer free bottled water, coffee and WI-FI. The customer restroom is nice too! Thank you for your repeat business.

Daniel M.
03/2013
2.0
auto repair
  + -1 more
The diagnostic came back and said that one of the ignition coils was bad. New Concepts required that I replace all 6 coils or they would not perform the service. I spoke with several other mechanics, one of whom strongly recommended doing the same, another recommended replacing the 3 that were more difficult (1.5 hours) to get to (a reasonable recommendation), and the others said it wouldn't hurt to replace them but not necessary. ALL other mechanics said that while the recommendation was warranted, the REQUIREMENT to replace 1 bad coil, and 5 good coils that might (probably?) would go bad at some point, just didn't make any sense. Based upon my research and my own personal situation, I made the decision that I was willing to take the risk and only replace one. New Concepts refused to do the work and stuck me with an outrageous diagnostic bill of $103...all in the name of not wanting their customers to have future issues and be upset. Come to find out, they had spent the 1.5 hours to get back to the coils, and swapped two out to make sure the one coil that was diagnosed as an issue was an issue. They had already accessed the back coils! AND while other shops charged between $90-$140 for each coil, New Concepts was charging $50, a cheaper coil. Several mechanics said they would not put the cheap ones (at that price) on because of problems with them. Granted, perhaps New Concepts just has the inside connections for cheap, high-quality parts. So riddle me this, where is the sense in gaining access to the coils, refusing to replace only one even after a fair warning to me that there may be problems with the other coils later on, all to put on cheap coils that other mechanics refuse to put on themselves?? It's like a doctor refusing to perform knee replacement surgery on just one bad knee because "well, if one knee goes out that puts more strain on the other, which means your other knee will probably give out soon. I'll save you the extra surgery fee if we just do both now." Thanks Doc, but I only have the money for the one now. I think another year or two with my old knee, and savings now, is worth the extra surgery fee. "Sorry then, I won't perform the surgery on your bad knee."...and sewing the knee up and charging the poor patient a surgery fee. WHAT?!? Another mechanic in town that I have used for years and trust, but is a bit of a drive from my house, is going to run the diagnostic, credit the diagnostic back to me when he performs the work, and replace just one coil. Simple. Done. My risk. My reward. My decision. And if I go back to him with other coils that go bad, and I have to pay him the 1.5 hours again to fix it, I'll still be a happy customer. Bottom Line: If you want someone to make decisions for you on what you should do and how you should spend your money, go to New Concepts (don't be surprised if you spend more money than you need to). If you want the freedom to consider recommendations, and make the best decision you can based upon your unique situation, go to another mechanic.
Description of Work: Performed computer and physical diagnostic related to the check engine light being on

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0

$103

JUDY B.
02/2013
5.0
auto repair
  + -1 more
The work was performed in a short time frame. At all times the service manager was aware of the status of the vehicle. The staff is very friendly and professional.
Description of Work: New Concept diagnosed the problem with the starter on my 2007 Taurus and replaced the starter. They also carefully checked the car and made some other recommendations for future service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from New Concept Auto Service
We appreciate your business and are happy to know you had a such a good experience.

Georgia M.
12/2012
4.0
auto repair, car tires, transmission repair
  + 1 more
Service was done in timely manner. Counter person was friendly.
Description of Work: Oil change, tire rotation, replace air filter, service transmission.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Response from New Concept Auto Service
Thanks! We have a very friendly crew. There's no charge for that! :)

BARBARA P.
10/2012
5.0
auto repair, transmission repair
  + 0 more
They also investigated a noise I mentioned to them and were able to pinpoint what the issue was. They even gave me a loaner car for the day! Very professional, friendly and helpful. Would definitely use them again.
Description of Work: They did a transmission flush on my 2000 toyota avalon and also did a thorough inspection of the car overall.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from New Concept Auto Service
And we would love to have you back. Our master tech is gifted at diagnosing "noises." Thank you for the glowing report!

David Y.
10/2012
1.0
auto repair
  + -1 more
If cost is not a factor this does have a good rating, however it is not the only one that does and the others will give you a cost estimate up front.
Description of Work: Called to get a quote on a repair and was denied - They don't provide quotes... They might consider changing this practice since in our present economy, cost is a major factor in choosing a repair facility. I chose another highly rated facility that was more than happy to give me an estimate over the phone.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0


Penny B.
10/2012
5.0
auto repair, car tires
  + 0 more
They were prompt, efficient, had a clean facility. I was very satisfied with the service.
Description of Work: I purchased a big deal for Two Oil Changes and Tire Rotation!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$29.95

JUANITA B.
09/2012
5.0
auto repair
  + -1 more
When I arrived I found the place to be very clean and the person at the desk very polite and professional. They got my car in right away and did not take very long. He went over the invoice and inspection with me but there was no pressure to have additional work done. I was very pleased with the overall experience.
Description of Work: They performed an oil change and inspection. The inspection was very thorough and accurate.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$28

Brian M.
08/2012
2.0
auto repair, transmission repair
  + 0 more
They seemed really professional at first. The not getting what we paid for aspect just really turned me off. Why offer a coupon for something if you not going to follow through?
Description of Work: We didn't have the transmission checked but we took both vehicles in to get an oil change and tire rotation, the oil change took a really long time then they told me that they didn't want to rotate my tire because the tread was to far gone on the outside..... which is why I wanted to have them rotated.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
2.0

$100

Pam O.
08/2012
5.0
auto repair
  + -1 more
Everyone there was very nice and helpful.
Description of Work: They changed the oil and filter and did a thorough check of my car.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

Jay R.
07/2012
5.0
auto repair
  + -1 more
Scheduling the appointment for the oil change was was nice as opposed to waiting in line for an hour. Their staff was friendly and efficient
Description of Work: I purchased a $28 deal from Angie's List for an oil, lube, and filter.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$35

John H.
02/2012
5.0
auto repair, transmission repair
  + 0 more
Purchased coupon from Angie's List. Called the provider to set up appointment. Very friendly giving options on schedule time. All went well. No trying to sell me more service. Overall a very friendly cordial experience. would definately recommend
Description of Work: Cleaned the engine injectors 05 Ford.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$76

Maria G.
10/2011
2.0
auto repair
  + -1 more
I tried calling a few times to schedule an appointment, but I could not get anyone on the phone. I sent them an email asking to schedule a time on the weekend. I still didn’t get a response after the email and another call. I went there to speak with this company in person and they told me they did respond to me on some site, but I am not sure what they are referring to. They told me that the synthetic oil for my car would have an extra charge of about $34 and that they do not have weekend hours. I have never spent over $50 for an oil change and this no longer seemed to be a big deal anymore. If they would have just answered their phone, neither this company nor I would have wasted each other’s time.
Description of Work: I purchsed a Big Deal $29.95 for Two Oil Changes and Tire Rotation!

Rating CategoryRating out of 5
value
2.0
responsiveness
2.0

$29

Response from New Concept Auto Service
I apologize for any misunderstanding. We did reply to your email and I am not sure why you did not get it. The Big Deal coupon does state the additional charge for synthetic oil in the fine print. And thank you for pointing out our missing hours of operation. They have been added to our profile. Paul Rupp
    • 1(current)
    • 2

Contact information

9573 W 87th St, Overland Park, KS 66212

http://www.newconceptauto.com

Service hours

Monday:
7:30 AM - 5:30 PM
Tuesday:
7:30 AM - 5:30 PM
Wednesday:
7:30 AM - 5:30 PM
Thursday:
7:30 AM - 5:30 PM
Friday:
7:30 AM - 5:30 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Auto Service,
Auto Tires,
Auto Transmission,
Auto Inspections,
Auto Radiators,
Auto Mufflers

FAQ

New Concept Auto Service is currently rated 4.7 overall out of 5.

Monday: 7:30 AM - 5:30 PM

Tuesday: 7:30 AM - 5:30 PM

Wednesday: 7:30 AM - 5:30 PM

Thursday: 7:30 AM - 5:30 PM

Friday: 7:30 AM - 5:30 PM

New Concept Auto Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, New Concept Auto Service does not offer free project estimates.
No, New Concept Auto Service does not offer eco-friendly accreditations.
No, New Concept Auto Service does not offer a senior discount.
No, New Concept Auto Service does not offer emergency services.
Yes, New Concept Auto Service offers warranties.
New Concept Auto Service offers the following services: Mechanical repairs and maintenance for cars, light trucks, vans (up to 3/4 ton) and SUVs including, but not limited to: engine cooling systems, fuel injection, brakes, check engine lights, batteries, tune-ups, transmission services, air conditioning, tires and classic car engine rebuild/rewiring.
Please call for routine scheduled maintenance items such as oil changes and systems flushes. Also call for inspection and diagnostic charges, and to make an appointment for a proper estimate based on your car's symptoms. A step by step diagnosis eliminates guessing what needs to be done and the cost. We have found from years of experience that the customer is usually quite accurate about the symptoms but often the cause is not what they suspected, and occasionally, less work is needed!

Contact information

9573 W 87th St, Overland Park, KS 66212

http://www.newconceptauto.com

Service hours

Monday:
7:30 AM - 5:30 PM
Tuesday:
7:30 AM - 5:30 PM
Wednesday:
7:30 AM - 5:30 PM
Thursday:
7:30 AM - 5:30 PM
Friday:
7:30 AM - 5:30 PM