Firehouse Window Washing LLC

did an excellent job

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Great job!

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They never contacted me!

I am very satisfied with their work. I plan to use them annually going forward because the money is worth the many hours it would take us to do the job. Firehouse was very accommodating of a complete re-scheduling at my request. The only negatives I would raise are that we noticed a couple of minor extraneous things they did not return to the original condition (such as an outdoor thermometer wire through one window). However we noticed this stuff after the fact and do not intend to bring that to the company's attention, so I consider that more of a thoroughness than a responsiveness issue. Secondly they stirred up a some dirt and debris from opening and closing old windows, and they didn't do any clean up that I saw. This created about 30 minutes sweeping and wiping on my part, but again, I did not bring it to their attention before or after they left. Lastly, the phone rep gave me ballpark prices for each type of window but the written statement I received upon completion was slightly ($50-75) higher than my expectations. This is likely due to not requesting an in-person estimate to determine which windows would open or which storms they could pull inside. Clearly I wanted the job done and the prices they quoted me were acceptable so I went with it. No regrets here, but a stickler for accurate estimates should obviously have them out to assess before the cleaning.

Everything went very well. All the windows look great, and I'll use them again. I was particularly impressed when, at the end of the job, one of the men noticed a smudge on the outside of one of the panes of our multi-paned picture window. He and another worker took off the heavy, awkward storm for a second time so he could take care of that smudge. That indicated the thoroughness of their work. The only disappointment involved taking care of some left over scraping remnants from the last paint job. Randy told me that would be $30 or $40 dollars, but he charged me more. That extra cost was never mentioned to me, and I do feel it was a bit excessive. However, the overall quality of the results outweighs this minor issue. It won't keep me from using them again.

Two young men did the work in three hours. I walked them around the house to show them what I wanted done, and they got right to work. They did a good job. They had brought ladders and their own cleaning supplies and equipment to do the job. I used this company several years ago, and they have continued to follow up with me via reminder postcards--good follow-through. I will use them again. The workers were 20 minutes late. I had arranged for them to call just before arriving so I could sequester my dogs, but they didn't call. Last time the workers were neatly dressed in company shirts. These workers were a little scruffy.

Crew arrived on time, worked efficiently, showed respect for property by removing shoes when inside, exercised caution and were very courteous, professional and friendly. Will definitely hire again and have already recommended them to others. A first class act all the way.

They called at the scheduled time to let us know that the traffic had delayed them a few minutes. They removed their shoes to work inside. They are obviously very experienced in this type of work. I had planned to do the inside cleaning myself, but the price for the whole job was so reasonable that I gladly let them do it.

A very tidy two-man crew arrived on time. At my request, they called first, so I could isolate my yapping little dogs. They literally worked at a run. As soon as they finished a window they ran to the next. They worked very hard and finished the job in about two hours. My house has 16 windows and four doors. They earned every penny, and I plan to have them back again.

CAME OUT VERY QUICKLY AND WERE VERY PLEASANT. THEY DID A VERY GOOD JOB AND WERE REASONABLY PRICED.