Davenport Service Company

They came out within 90 minutes of my initial call. Our technician was both friendly and professional. He not only fixed the leak, but helped with the faucet too. Our neighbor suggested Davenport because of a good experience they had, and I was glad we called.

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At the time (winter of 2009-2010), we thought it went well. The technician came when they said he would, he seemed to know what he was doing, and he went over the options with us once he'd diagnosed the problem. Since the unit was older, we chose to go with the new unit he suggested. It was expensive, but cheaper than piecemealing it in the long run. We also signed up for their seasonal servicing, but dropped that after about a year because they called incessantly. Fast forward to this week, when the unit stopped working. We called our usual repairman, who told us the inducer was bad. It would be $1200 for a new one, or we could spend about $4000 for a new unit which is what she would suggest, since "this unit is 14 years old". After arguing about the age of the unit (remember, it was replaced in 2010 - it should only be 7 years old), she showed us the manufacturing date on the machine. Sure enough, it was made in 2003; Davenport sold us a unit that had been collecting dust in their warehouse for 7 years, as a 'brand new' machine. Our repairman said it's not the first time she's seen this with Davenport, either. If you have a Davenport machine, I suggest you find the manufacturing date on it. if you've bought it recently, you may be able to get your money back; if you're like us, at least you'll know how much life is really left in your unit. Needless to say, we will never use them again.

unknown

It was a good experience. The price was high but that's the only thing I can ding them for. I would recommend them because they were prompt. Our air conditioner was out and it was still kind of warm and they came out that same day. Which was why I picked them because I called two other places that were right here in Olathe that couldn't get to me for 3 or 4 days so we kept calling till we got somebody. I have a maintenance contract with them now.

I called for service and the technician was very personable in discussing the issues we were experiencing. He was able to work us in very quickly and arrived on time. You could tell he had extensive knowledge of the heating and cooling equipment. They offer a VIP Service Plan that is very reasonable in cost. I like it because it will make sure we have them out twice a year (AC and Furnace Service), no up charge for emergency service and a discount on repair work.

There was rust all around the system because he did not elevate it off the floor. He was supposed to put insullation in my attic, and he never did that. I called him several times within the first 2 or 3 years and he would not come out to correct what he had done.

We have used Davenport for the last 10 years to service our furnace and A/C in the spring and fall. In the last few years they are always trying to sell us an add on for our 2 systems, which we have not purchased. The AC service this year resulted in a shopping list of items needing done on our 11 year old system ranging from replacing the fan motor to replacing the complete A/C to replacing the A/C and furnace. The costs ranged from $1,500 to $8,000. We hired another Co. for the same service for our AC systems. The new Co. found nothing wrong except that the freon was 2lbs low. Freon was added and the system is working fine. We will not use Davenport again. Why they did not recommend recharging the system is beyond me.

This is possibly the worst service experience I’ve ever had. I’ll break this down by parts to show all the areas where they fell short. This is a long report, but the mistakes were many. Appointment—Set for 8:30 am. Without going into the details of all the phone calls back and forth and the excuses, the tech finally showed up at 12:30--four hours late. Scope of work—I told Mark Davenport up front what had happened at the property and what needed to be done, including the removal/replacing of the flue system because that it how you access the A coil. They were to provide a new A coil and a used AC unit, no older than 5 years old. They were to run new lines to the outside unit. Price—We agreed to a price of up to $2000. However, just before he was to begin work the tech, Sean, said they were unaware of the issue regarding the flue (Mark later admitted he did know about this) and the need to run about 20 feet of wire for the 220 service (my electrician charges $150 to do this). Further, the A coil he brought was large for the furnace so he would have to make it fit and bend some sheet metal to cover the hole. For this he needed an extra $600 authorized or he would not do the job. By now I was tired of the hassle of being vandalized, waiting four hours for him and just wanted it done and the whole thing behind me. Big mistake; I told him to go ahead. The Actual Work—Sean cut the flue pipes out to gain access. It took him literally 2 minutes and was part of the original bid. Because of his error in bringing an A coil that was too large he did have to cut a hole in upper part of the furnace and literally wedged it in. The metal of furnace was left rubbing on the A coil, which would create a leak in a short time. I did not bring it to his attention because now it was clear that there would be follow up with the company. He ran the connections to the outside unit, but left them so low that people would hit their heads on them. He ran the 220 line, but instead of running it all the way to the outside unit (an additional 5’) he placed a junction box on the short piece left by the burglars. However, did not put it in a place where the short whip would actually run far enough into the box. He cut back the shielding and put the clip on the internal wires. This is a code violation. Where he turned the breaker on the junction box sparked and arced where he had over-tightened the clip and shorted out the wires. He simply taped the burned wires and re-set the breaker. Still a coded violation. He did not have the staples required to secure the wire to the joists, as required by code. The Used Equipment—Mark agreed to provide a unit that was 4 to 5 years, which was the age of unit that was stolen. When I checked the model and serial numbers it showed the unit is 7 years old. Follow Up—When I spoke with Mark regarding all the mistakes he asked to meet me to see the work. He was late for the appointment. He looked over the work and found another error where Sean had crimped a drain hose that would eventually clog. He opened the furnace and found out that the metal had already started to rub on the A coil. He verified that the wiring was wrong and that the job was overall done poorly. Sean showed up late and Mark spent about 20 minutes going over all the mistakes. One of his biggest concerns seemed to be that Sean had not put the Davenport advertising stickers all over the place. He insisted on 4 of them. As to the pricing, Mark said he gave me a good deal upfront by $300. It seems to be that he needed to add the $600 to make up for giving me a good deal. In return he would have Sean put in a different disconnect box because Mark did not like the type that was there. Nice, but I didn’t ask for that. He left Sean to finish correcting his mistakes. Bottom Line—Mark gave me a seemingly good deal up front and then added on to make up for it. He did not care that I wasted 4 hours waiting and then had to spend 5 hours while Sean did the work, plus spend another morning going back to correct the mistakes. He provided a unit older than promised and would not correct it. The only reason any of this was corrected was because I watched everything Sean did. Anyone else wonder how many homes he has worked on that are also full of mistakes, but just not discovered yet? It appears that Sean is not qualified to do the work he is allowed to do. Please do not make the same mistakes I made. There were red flags and I should have paid attention and sent them packing. I also recommend that you check with the local government to if a contractor’s bond and license are current.

They call me; I don’t have to call them. We set up an appointment. They do a good job and clean everything. I haven’t had any problems so far.

I contacted them through the yellow pages. The owner came out and made a good impression. We were going to call him the next week for the service. He gave us a business card with no address on it and two numbers. I could not reach him at the numbers on the card or twoother numbers in the phone book I was able to locate. I cancelled the appointment becuase I was not so sure about this company anymore since they were not responsive.

The servicemen were always pleasant and professional but I got tired of being talked into buying expensive products that don't work.

We have had very mixed experience with Davenport at two homes. Mark Davenport has tried to correct the problems we've had, but it has been a costly experience in the past (with our furnace in what appeared a trial and error process of repair). Even so, we continue to use them for routine maintenance. Prior to the negative experience we had with our furnace, which resulted in a very cold Christmas holiday in 2008, the experiences had been generally good

They are professional. I have been lucky with them. I haven't had any problems at all except the one time when I did have a problem, they were right there. They come right away because I am a regular customer. I have been using them over ten years.

They do a great job. Come two times a year.

DON'T DO IT. I HAD A SEPARATE COMPANY COME OUT TO DO THE DRYER VENT AND THE TECH ASKED ME WHEN I HAD MY DUCTS CLEANED. I TOLD HIM 2 WEEKS AGO, AND HE PROCEEDED TO SHOW ME THAT THE DUCTS HAD HARDLY BEEN TOUCHED. THE FIRST 12-15 INCHES SEEMED CLEAN, BUT WHEN YOU SHINE A FLASHLIGHT UP THERE I COULD SEE THAT IT HAD NOT BEEN TOUCHED. I AM JUST SO UPSET. I TRUSTED THEM AND PAID THEM MONEY FOR A SERVICE THEY DID NOT PERFORM. THE DAVENPORT TECH WAS A YOUNG PERSON WHOSE NAME IS NOT ON THE RECEIPT. I WANT MY MONEY BACK. I PAID FOR NOTHING.

THEIR QUOTE WAS EXTREMELY HIGH COMPARED TO ANOTHER COMPANY THAT ENDED UP DOING THE REPAIR.

VERY POLITE, KNEW THEIR BUSINESS, REASONABLY PRICED. THEY WERE ON TIME AND WERE CLEAN AND EFFICIENT.

GREAT TECHNICIANS. ALWAYS ANSWERS THE PHONE 24/7.