Davenport Service Company
About us
Davenport Service Company first opened in 1980 and has provided "Customer First" service for over three decades. Visit our website for a complete list of our services and Specials www.davenportservices.com
Business highlights
Emergency services offered
45 years of experience
Services we offer
Air Cleaners and Purifiers, Air Conditioning systems, Air quality products, Cooling, Duct Cleaning, Ductless Heating and Cooling Mini Split Systems, Furnaces, Heat Pumps, Heating, Humidifiers, Installations, Plumbing, Preventative Maintenance Agreements, Seasonal Tune Ups, Service of all brands, UV lights, Water Heaters, duct design, faucets, filters, sump pumps
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.718 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 11% | ||
| 11% | ||
| 11% | ||
| 17% |
Showing 1-18 of 18 reviews
Kate D.
Jan 2021
They came out within 90 minutes of my initial call. Our technician was both friendly and professional. He not only fixed the leak, but helped with the faucet too. Our neighbor suggested Davenport because of a good experience they had, and I was glad we called.
DJ H.
Sep 2017
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Michele W.
Feb 2017
At the time (winter of 2009-2010), we thought it went well. The technician came when they said he would, he seemed to know what he was doing, and he went over the options with us once he'd diagnosed the problem. Since the unit was older, we chose to go with the new unit he suggested. It was expensive, but cheaper than piecemealing it in the long run. We also signed up for their seasonal servicing, but dropped that after about a year because they called incessantly. Fast forward to this week, when the unit stopped working. We called our usual repairman, who told us the inducer was bad. It would be $1200 for a new one, or we could spend about $4000 for a new unit which is what she would suggest, since "this unit is 14 years old". After arguing about the age of the unit (remember, it was replaced in 2010 - it should only be 7 years old), she showed us the manufacturing date on the machine. Sure enough, it was made in 2003; Davenport sold us a unit that had been collecting dust in their warehouse for 7 years, as a 'brand new' machine. Our repairman said it's not the first time she's seen this with Davenport, either. If you have a Davenport machine, I suggest you find the manufacturing date on it. if you've bought it recently, you may be able to get your money back; if you're like us, at least you'll know how much life is really left in your unit. Needless to say, we will never use them again.
Jan P.
Sep 2015
unknown
WILLIE L.
Jan 2015
It was a good experience. The price was high but that's the only thing I can ding them for. I would recommend them because they were prompt. Our air conditioner was out and it was still kind of warm and they came out that same day. Which was why I picked them because I called two other places that were right here in Olathe that couldn't get to me for 3 or 4 days so we kept calling till we got somebody. I have a maintenance contract with them now.
JAMES T.
Dec 2014
I called for service and the technician was very personable in discussing the issues we were experiencing. He was able to work us in very quickly and arrived on time.
You could tell he had extensive knowledge of the heating and cooling equipment.
They offer a VIP Service Plan that is very reasonable in cost. I like it because it will make sure we have them out twice a year (AC and Furnace Service), no up charge for emergency service and a discount on repair work.
You could tell he had extensive knowledge of the heating and cooling equipment.
They offer a VIP Service Plan that is very reasonable in cost. I like it because it will make sure we have them out twice a year (AC and Furnace Service), no up charge for emergency service and a discount on repair work.
Marilyn L.
Jul 2012
There was rust all around the system because he did not elevate it off the floor. He was supposed to put insullation in my attic, and he never did that. I called him several times within the first 2 or 3 years and he would not come out to correct what he had done.
Richard C.
May 2012
We have used Davenport for the last 10 years to service our furnace and A/C in the spring and fall. In the last few years they are always trying to sell us an add on for our 2 systems, which we have not purchased. The AC service this year resulted in a shopping list of items needing done on our 11 year old system ranging from replacing the fan motor to replacing the complete A/C to replacing the A/C and furnace. The costs ranged from $1,500 to $8,000. We hired another Co. for the same service for our AC systems. The new Co. found nothing wrong except that the freon was 2lbs low. Freon was added and the system is working fine. We will not use Davenport again. Why they did not recommend recharging the system is beyond me.
Response from Davenport Service Company
"As I Investigated this poor Review I found that Mr [member name removed] Was given several recommendations including the one to recharge his system. In fact Mr [member name removed] was recommended a leak search before the recharge. Mr [member name removed] signed the ticket taht has these recommendations on them. We did offer Mr [member name removed] a new system due to the fact that his was very old and using a lot of energy. We could have saved him hundreds in utility bills and repairs from his old system, over the next few years with a safer quieter cleaner more efficient New home comfort system. We understand that our clients need options and three were given to Mr [member name removed]. Anything can be repaired and our expert opinion is that his was best being replaced. He was given the choice and chose to repair."
Tony D.
Jan 2012
This is possibly the worst service experience I’ve ever had. I’ll break this down by parts to show all the areas where they fell short. This is a long report, but the mistakes were many.
Appointment—Set for 8:30 am. Without going into the details of all the phone calls back and forth and the excuses, the tech finally showed up at 12:30--four hours late.
Scope of work—I told Mark Davenport up front what had happened at the property and what needed to be done, including the removal/replacing of the flue system because that it how you access the A coil. They were to provide a new A coil and a used AC unit, no older than 5 years old. They were to run new lines to the outside unit.
Price—We agreed to a price of up to $2000. However, just before he was to begin work the tech, Sean, said they were unaware of the issue regarding the flue (Mark later admitted he did know about this) and the need to run about 20 feet of wire for the 220 service (my electrician charges $150 to do this). Further, the A coil he brought was large for the furnace so he would have to make it fit and bend some sheet metal to cover the hole. For this he needed an extra $600 authorized or he would not do the job. By now I was tired of the hassle of being vandalized, waiting four hours for him and just wanted it done and the whole thing behind me. Big mistake; I told him to go ahead.
The Actual Work—Sean cut the flue pipes out to gain access. It took him literally 2 minutes and was part of the original bid. Because of his error in bringing an A coil that was too large he did have to cut a hole in upper part of the furnace and literally wedged it in. The metal of furnace was left rubbing on the A coil, which would create a leak in a short time. I did not bring it to his attention because now it was clear that there would be follow up with the company. He ran the connections to the outside unit, but left them so low that people would hit their heads on them. He ran the 220 line, but instead of running it all the way to the outside unit (an additional 5’) he placed a junction box on the short piece left by the burglars. However, did not put it in a place where the short whip would actually run far enough into the box. He cut back the shielding and put the clip on the internal wires. This is a code violation. Where he turned the breaker on the junction box sparked and arced where he had over-tightened the clip and shorted out the wires. He simply taped the burned wires and re-set the breaker. Still a coded violation. He did not have the staples required to secure the wire to the joists, as required by code.
The Used Equipment—Mark agreed to provide a unit that was 4 to 5 years, which was the age of unit that was stolen. When I checked the model and serial numbers it showed the unit is 7 years old.
Follow Up—When I spoke with Mark regarding all the mistakes he asked to meet me to see the work. He was late for the appointment. He looked over the work and found another error where Sean had crimped a drain hose that would eventually clog. He opened the furnace and found out that the metal had already started to rub on the A coil. He verified that the wiring was wrong and that the job was overall done poorly. Sean showed up late and Mark spent about 20 minutes going over all the mistakes. One of his biggest concerns seemed to be that Sean had not put the Davenport advertising stickers all over the place. He insisted on 4 of them. As to the pricing, Mark said he gave me a good deal upfront by $300. It seems to be that he needed to add the $600 to make up for giving me a good deal. In return he would have Sean put in a different disconnect box because Mark did not like the type that was there. Nice, but I didn’t ask for that. He left Sean to finish correcting his mistakes.
Bottom Line—Mark gave me a seemingly good deal up front and then added on to make up for it. He did not care that I wasted 4 hours waiting and then had to spend 5 hours while Sean did the work, plus spend another morning going back to correct the mistakes. He provided a unit older than promised and would not correct it. The only reason any of this was corrected was because I watched everything Sean did. Anyone else wonder how many homes he has worked on that are also full of mistakes, but just not discovered yet? It appears that Sean is not qualified to do the work he is allowed to do.
Please do not make the same mistakes I made. There were red flags and I should have paid attention and sent them packing. I also recommend that you check with the local government to if a contractor’s bond and license are current.
Appointment—Set for 8:30 am. Without going into the details of all the phone calls back and forth and the excuses, the tech finally showed up at 12:30--four hours late.
Scope of work—I told Mark Davenport up front what had happened at the property and what needed to be done, including the removal/replacing of the flue system because that it how you access the A coil. They were to provide a new A coil and a used AC unit, no older than 5 years old. They were to run new lines to the outside unit.
Price—We agreed to a price of up to $2000. However, just before he was to begin work the tech, Sean, said they were unaware of the issue regarding the flue (Mark later admitted he did know about this) and the need to run about 20 feet of wire for the 220 service (my electrician charges $150 to do this). Further, the A coil he brought was large for the furnace so he would have to make it fit and bend some sheet metal to cover the hole. For this he needed an extra $600 authorized or he would not do the job. By now I was tired of the hassle of being vandalized, waiting four hours for him and just wanted it done and the whole thing behind me. Big mistake; I told him to go ahead.
The Actual Work—Sean cut the flue pipes out to gain access. It took him literally 2 minutes and was part of the original bid. Because of his error in bringing an A coil that was too large he did have to cut a hole in upper part of the furnace and literally wedged it in. The metal of furnace was left rubbing on the A coil, which would create a leak in a short time. I did not bring it to his attention because now it was clear that there would be follow up with the company. He ran the connections to the outside unit, but left them so low that people would hit their heads on them. He ran the 220 line, but instead of running it all the way to the outside unit (an additional 5’) he placed a junction box on the short piece left by the burglars. However, did not put it in a place where the short whip would actually run far enough into the box. He cut back the shielding and put the clip on the internal wires. This is a code violation. Where he turned the breaker on the junction box sparked and arced where he had over-tightened the clip and shorted out the wires. He simply taped the burned wires and re-set the breaker. Still a coded violation. He did not have the staples required to secure the wire to the joists, as required by code.
The Used Equipment—Mark agreed to provide a unit that was 4 to 5 years, which was the age of unit that was stolen. When I checked the model and serial numbers it showed the unit is 7 years old.
Follow Up—When I spoke with Mark regarding all the mistakes he asked to meet me to see the work. He was late for the appointment. He looked over the work and found another error where Sean had crimped a drain hose that would eventually clog. He opened the furnace and found out that the metal had already started to rub on the A coil. He verified that the wiring was wrong and that the job was overall done poorly. Sean showed up late and Mark spent about 20 minutes going over all the mistakes. One of his biggest concerns seemed to be that Sean had not put the Davenport advertising stickers all over the place. He insisted on 4 of them. As to the pricing, Mark said he gave me a good deal upfront by $300. It seems to be that he needed to add the $600 to make up for giving me a good deal. In return he would have Sean put in a different disconnect box because Mark did not like the type that was there. Nice, but I didn’t ask for that. He left Sean to finish correcting his mistakes.
Bottom Line—Mark gave me a seemingly good deal up front and then added on to make up for it. He did not care that I wasted 4 hours waiting and then had to spend 5 hours while Sean did the work, plus spend another morning going back to correct the mistakes. He provided a unit older than promised and would not correct it. The only reason any of this was corrected was because I watched everything Sean did. Anyone else wonder how many homes he has worked on that are also full of mistakes, but just not discovered yet? It appears that Sean is not qualified to do the work he is allowed to do.
Please do not make the same mistakes I made. There were red flags and I should have paid attention and sent them packing. I also recommend that you check with the local government to if a contractor’s bond and license are current.
Response from Davenport Service Company
"Mr [member name removed], Was out to get something for nothing. we did the best we could to help him with his situation on his rental property. Our recommendations to do the job the most "long lasting way" was not fitting in his budget. we made the mistake in attempting to do the job he wanted. Due to the client wanting the lowest cost possible and would not agree to do it right we made the mistake of attempting to do it the clients way. Upon our final inspection I did find that we had done some of the things at low quality and we repaired each and every one of them at no additional charge. I believe Mr [member name removed] received much more than he paid for but he did receive what we always promise. Our attempt to provide 100 % satisfaction. I am sorry that we could not get him 100 5 satisfied event hough I made attempts above and beyond. I think he would only be happy with it if it were free."
JESSIE J.
Dec 2011
They call me; I don’t have to call them. We set up an appointment. They do a good job and clean everything. I haven’t had any problems so far.
Response from Davenport Service Company
"[member name removed], Thanks you for recognizing our personality. We really appreciate all of our clients,. We have performed over 150,000 service calls and or installations in over 10,000 homes in the Johnson county area of the past 33 years and over 99% are as happy as you are. Thank you again, See you this spring to tune up that AC"
JANE M.
May 2010
The servicemen were always pleasant and professional but I got tired of being talked into buying expensive products that don't work.
Response from Davenport Service Company
"(member name removed), we do offer over 200 products that will help improve your life in some way or another. We have products that make liefe in your home safer, more controllable environment when you are not home, quieter operation, more efficient, cleaner air, and on and on, We really have no other way to let you know about these products and services than to tell you about them when we are there at your home. We do not ever pressure anyone into making a decision on ur offers. Most of our clients appreciate the fact that we carry the things that make their life better indoors. That is what we do. We offer indoor air quality. Please feel free to call me anytime if you are not satisfied with any of our products or services. It sounds like you had a bad experience with an air cleaner. We can fix that. My cell 3 913-481-3979 anytime."
JOHN L.
May 2010
We have had very mixed experience with Davenport at two homes. Mark Davenport has tried to correct the problems we've had, but it has been a costly experience in the past (with our furnace in what appeared a trial and error process of repair). Even so, we continue to use them for routine maintenance. Prior to the negative experience we had with our furnace, which resulted in a very cold Christmas holiday in 2008, the experiences had been generally good
Response from Davenport Service Company
"(deleted member name), Your system was low on freon and so had a refrigerant leak that we felt needed a leak searched done to find the leak. This is our normal process and although not 100 % guaranteed to find the leak we are 90 % successful with this approach. Anytime you are not 100 % satisfied my phone # is given by our staff at will and is published on our phone system. Please feel free to call me anytime at 913-481-3979. I will be happy to help you with your refrigerant problems. thank you for your past trust and buiniess."
JESSIE J.
Jul 2009
They are professional. I have been lucky with them. I haven't had any problems at all except the one time when I did have a problem, they were right there. They come right away because I am a regular customer. I have been using them over ten years.
Response from Davenport Service Company
"(deleted member name), Thanks again for the nice review.It seems that most people that take the time to review are only the ones that are not happy. I appreciate you taking the time."
JESSIE J.
May 2007
They do a great job. Come two times a year.
Response from Davenport Service Company
"[member name removed], Again I find you to be very generous with your time. Thanks for the awesome review. Have a great spring."
DIANE L.
Nov 2005
DON'T DO IT. I HAD A SEPARATE COMPANY COME OUT TO DO THE DRYER VENT AND THE TECH ASKED ME WHEN I HAD MY DUCTS CLEANED. I TOLD HIM 2 WEEKS AGO, AND HE PROCEEDED TO SHOW ME THAT THE DUCTS HAD HARDLY BEEN TOUCHED. THE FIRST 12-15 INCHES SEEMED CLEAN, BUT WHEN YOU SHINE A FLASHLIGHT UP THERE I COULD SEE THAT IT HAD NOT BEEN TOUCHED. I AM JUST SO UPSET. I TRUSTED THEM AND PAID THEM MONEY FOR A SERVICE THEY DID NOT PERFORM. THE DAVENPORT TECH WAS A YOUNG PERSON WHOSE NAME IS NOT ON THE RECEIPT. I WANT MY MONEY BACK. I PAID FOR NOTHING.
Response from Davenport Service Company
"Mrs. [member name removed], After each Air Duct cleaning we have our Supervisor or myself go back and check the ducts for dust and dirt. We did call to schedule this check up one month after your service was performed. left a message three times in the next three days. we got not return call from you. If we ever do not perform up to your standards,Please call me direct and I will personally see to it that you get what you expect. I sincerely apologize for any lack of quality from our company. Davenport Service Company has a 100 % satisfaction guarantee. I can only help if you let me know. 913-481-3979"
Michael K.
Mar 2004
THEIR QUOTE WAS EXTREMELY HIGH COMPARED TO ANOTHER COMPANY THAT ENDED UP DOING THE REPAIR.
Response from Davenport Service Company
"[member name removed], Thanks so mush for taking the time to review us on Angie's list. It is nice to see that someone will take the time to say something nice. So many people seem to only take the time to review when they are not happy. We have performed over 150,00 service calls and or installations over the past 33 years in over 10,000 homes and 99 plus % are 100 % satisfied. Please anytime you are not completely happy call me direct and I will help you, My cell # 913-481-3979. Have a great Spring."
HANNAH B.
Mar 2004
VERY POLITE, KNEW THEIR BUSINESS, REASONABLY PRICED. THEY WERE ON TIME AND WERE CLEAN AND EFFICIENT.
Response from Davenport Service Company
"[member name removed], First I want to thank you for taking time to review our Company here on Angie's list. The positive review is very nice to see and much appreciated, as it seems most people do not review until they are unhappy with something. We do offer 100 % satisfaction to our client. If ever you are not 100 % satisfied please call me first and I will make it so. Over 150,000 service calls over the past 33 plus years in over 10,000 home in the greater kansas city / johnson county areas. I believe over 99 % have been 100 % satisfied. thanks again, Call me anytime at 913-481-3979"
SHERRY W.
Mar 2004
GREAT TECHNICIANS. ALWAYS ANSWERS THE PHONE 24/7.
Response from Davenport Service Company
"[member name removed], Thanks for the review of Davenport Service Company. And especially thank you for your years of loyal business. i really appreciate you taking the time to write a review as it seems most people do not leave a review unless they are less than happy. To those I say please call me first and I will make my attempt at 100 % satisfaction. 33 years, over 10,000 homes and 150,000 service calls andover 99 % are happy but I am never satisfied. Because I promised 100 % to myself when I started this business in 1980. Thanks again, See you this Spring."
Licensing
State Contractor License Requirements
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FAQ
Davenport Service Company is currently rated 3.7 overall out of 5.
Davenport Service Company accepts the following forms of payment: CreditCard
Yes, Davenport Service Company offers free project estimates.
No, Davenport Service Company does not offer eco-friendly accreditations.
No, Davenport Service Company does not offer a senior discount.
Yes, Davenport Service Company offers emergency services.
No, Davenport Service Company does not offer warranties.