I purchased a top-of-the-line Lennox A/C and furnace from Neal Harris about 15 years ago. I have been happy with the system and with the service I have gotten, up until now. Yesterday the furnace quit working. I called NH in the late evening. The tech got here within a couple hours, ahead of schedule. He opened the furnace, took some electrical readings, drained some water, and told me that I needed a new inducer motor, $661.00, and a new pressure switch, $308.00, but then he said that it would be wasting the money to put it in such an old system. He left without doing any more than promising that a salesman would call me the next morning. He charged me $99.00. I decided to get a second opinion, so I called Temp Masters. When I told him what system I had, he said I definitely don't need a new furnace because the old one was a and quot;Cadillacand quot; unit. He quoted me $408.00 for price and labor to replace the two parts I thought I needed. He ran down to a Lennox distributor to pick up the parts, and came straight to my house. He fiddled with the furnace for a few minutes, then told me that all it needed was to blow some gunk out of the drain line, which he did in about five seconds. He's going to hold onto the parts for a few days before returning them, just in case, but the furnace is working perfectly, and he charged me NOTHING! This is a small businessman who answers his own phone and does honest work. He will be getting all my HVAC work from now on.