The Pool Pros, Inc
Reviews
3.01 Reviews
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Showing 1-1 of 1 reviews
Ryan R.
Apr 2014
Here are our biggest complaints with the provider:
1. Installed the wrong salt generator which caused hundreds of dollars of added expense (to us) and countless trips to the local pool store.
2. Was unprofessional, untrustworthy, ignored calls and texts (for weeks). Note: the level of customer service declined dramatically after most of the project had been paid for (but was still incomplete).
3. Improperly installed the liner which has caused it to have many many, large, noticeable wrinkles and stretched out areas which show deformities in the liner pattern.
4. Completed the project months after promised.
5. Promised us several times that he would spend several hours instructing us on how to properly run and operate the pool and failed to follow through.
Bottom Line
IF you decide to use this contractor:
1. Get EVERYTHING in writing (including a completion date)!
2. Hold out at least 30% of your payment until the entire project has been completed, you've received all your products, AND, everything is working properly.
1. Installed the wrong salt generator which caused hundreds of dollars of added expense (to us) and countless trips to the local pool store.
2. Was unprofessional, untrustworthy, ignored calls and texts (for weeks). Note: the level of customer service declined dramatically after most of the project had been paid for (but was still incomplete).
3. Improperly installed the liner which has caused it to have many many, large, noticeable wrinkles and stretched out areas which show deformities in the liner pattern.
4. Completed the project months after promised.
5. Promised us several times that he would spend several hours instructing us on how to properly run and operate the pool and failed to follow through.
Bottom Line
IF you decide to use this contractor:
1. Get EVERYTHING in writing (including a completion date)!
2. Hold out at least 30% of your payment until the entire project has been completed, you've received all your products, AND, everything is working properly.
Licensing
State Contractor License Requirements
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*Contact business to see additional licenses.
FAQ
The Pool Pros, Inc is currently rated 3.0 overall out of 5.
No, The Pool Pros, Inc does not offer free project estimates.
No, The Pool Pros, Inc does not offer eco-friendly accreditations.
No, The Pool Pros, Inc does not offer a senior discount.
No, The Pool Pros, Inc does not offer emergency services.
No, The Pool Pros, Inc does not offer warranties.