Maxson Remodeling & Construction

They were reliable about calling me back, and helpful in answering questions.

They were just wonderful in everything they did.

I LOVED THEM! I WAS SO IMPRESSED WITH THEM. OVERALL EXCELLENT JOB FROM THE FIRST INTERVIEW TO THE FINAL DAY. THEY STARTED ON TIME EVERY DAY. THEY COMPLETED THE JOB ON TIME! MAYBE THEY COULD HAVE CLEANED A BIT BETTER AT THE END OF EACH DAY, BUT THEY WERE GREAT!!!

THEY SHOWED UP ON TIME AND KEPT THEIR WORK AREA VERY CLEAN. ALWAYS ACTED IN A PROFESSIONAL MANNER. EVEN MY DOG RESPECTED THEM.

THEY DO EXCELLENT WORK, HAVE USED ON SEVERAL OCCASIONS WITH CONSISTENTLY GOOD RESULTS.

POLITE, ON TIME, CLEANED UP AREA. I FEEL THE PRICE WAS HIGH. THE REQUIRED WORK WAS NOT AS EXTENSIVE AS EXPECTED.

I WAS VERY IMPRESSED BY THE FACT THAT THE COMPANY RETURNED MY CALL IMMEDIATELY TO SET UP AN APPOINTMENT AND THAT MR. MAXSON, THE PRESIDENT OF THE COMPANY, CAME OUT PERSONALLY JUST 2 DAYS AFTER I CALLED. THEY SEEMED VERY PROFESSIONAL AND KNOWLEDGEABLE, BUT WE DECIDED NOT TO USE THEM BECAUSE THEY PREPARE DETAILED PLANS BEFORE GIVING AN ESTIMATE AND THE PLANS COST $850. (THEY EXPLAINED THAT, BY DOING THAT, THEY ENSURE THAT THEIR ESTIMATE IS FIRM AND THE HOMEOWNER WILL NOT HAVE ANY SURPRISE COSTS LATER ON.) I FELT VERY CONFIDENT OF THEIR INTEGRITY; HOWEVER, WE DIDN'T WANT TO PAY THAT FEE AND THEN POSSIBLY END UP CHOOSING ANOTHER COMPANY.

PROJECT TOOK MUCH LONGER THAN ORIGINALLY REPRESENTED. KITCHEN WAS ACTUALLY DESIGNED BY NORTHWEST KITCHEN AND AS A RESULT THERE WAS SOME FINGER POINTING BETWEEN THE TWO REGARDING SOME DELAYS. THE SALESPERSON/PROJECT MANAGER LEFT MAXSON SOON AFTER THE PROJECT STARTED SO ANOTHER ONE TOOK OVER. THIS RESULTED IN A PROBLEM WITH THE FLOORING SUPPLIER AND INSTALLER THAT WAS EVENTUALLY SOLVED. THE MOST ANNOYING ISSUE WAS THE WORKERS BROKE 2 WHEELS ON THE REFRIGERATOR EARLY IN THE PROJECT AND IT TOOK ALMOST 3 MONTHS FOR THAT TO BE FIXED. CABINETS WERE TO HAVE SOLID WOOD SIDES ON VISIBLE SIDES. ONE DID NOT AND WAS FIXED BY GLUING A WOOD SIDE TO IT INSTEAD OF REPLACING THE CABINET. THEY ALSO TRIED TO CHARGE THEIR MARKUP % ON THE SALES TAX PORTION OF THE FINAL BILL. EVENTUALLY EVERYTHING WAS COMPLETE AND THE FINAL PRODUCT IS A BIG IMPROVEMENT.

NOT RECOMMENDED. JUST NOT PUNCTUAL.

VERY PLEASANT INTERACTIONS. HIGH QUALITY WORK. JOB TOOK A LITTLE LONGER THAN EXPECTED, BUT STILL WAS COMPLETED IN A TIMELY MANNER.

I HAVE USED THEM SEVERAL TIMES AND WILL CONTINUE TO USE. I CAN'T SAY ENOUGH GOOD THINGS ABOUT THEM.

I DID NOT GET ANY ADDITIONAL QUOTES.

ONCE CONTRACT WAS SIGNED WORK BEGAN SHORTLY AFTER AND CONTINUED UNTIL PROJECT WAS COMPLETED. WORKERS WERE COURTEOUS AND FRIENDLY. THE PREMISES WERE CLEANED AT END OF EACH DAY'S WORK. WE WERE KEPT INFORMED ABOUT WHAT WAS BEING DONE, AND ALL CONCERNS AND QUESTIONS WERE FULLY EXPLAINED. COST WAS MAINTAINED WITHIN CONTRACT AGREEMENT.

STEVE JOHNSON WAS SENT AND CAULKED THE WINDOW. HE SAID THAT DAVE ADAMS, HIS BOSS, SHOULD COME OUT AND LOOK AT THE WINDOWS AND CEILING TO PERFORM AN ACCURATE ESTIMATE. STEVE THOUGHT THE REPAIR TO THE DINING ROOM CEILING WOULD RUN ABOUT $500 OR SO WHICH I WAS FINE WITH. DAVE CAME TO DO THE ESTIMATE AND SAID THAT THE DINING ROOM CEILING WOULD BE $1,500 TO FIX BECAUSE HE WANTED TO TAKE THE WHOLE THING DOWN AND HE ALSO SAID THAT THE WINDOWS SHOULD BE REPLACE AT A COST OF $5,775. I TOLD MAXSON THAT I DID NOT WANT TO USE THEIR SERVICE BECAUSE I HAD OTHER ESTIMATES THAT WERE SO MUCH LESS EXPENSIVE. HOWEVER, THEY STILL OWED ME $120 DUE TO OVER BILLING ON THE FIRST VISIT WHEN STEVE JOHNSON CAULKED FROM THEIR 3 HOUR MINIMUM. I WOULD LIKE MAXSON TO REFUND MY $120.

WONDERFUL!!! ANSWERED ALL MY QUESTIONS. DID A GREAT JOB.

THE REPRESENTATIVE WAS PUNCTUAL AND PROFESSIONAL. THEIR RESPONSE TO MY CALL WAS TIMELY. UNFORTUNATELY, WE NEVER RECEIVED AN ESTIMATE FOR THE JOB; WE NEVER HEARD BACK. WE WENT AHEAD AND FOUND SOMEOME ELSE TO DO THE JOB.

THEY WERE QUICK, REASONABLY PRICED, I AM VERY PLEASED. THE GUY WAS SO NICE TO ME, AND GAVE ME INFORMATION ON HOW TO DO SEVERAL THINGS IN MY HOUSE. VERY INFORMATIVE AND HELPFUL, A VERY NICE GUY.

GREAT OVERALL EXPERIENCE. THEY PROVIDED GREAT CLEAN UP EVERY DAY, WHICH WAS APPRECIATED.

NO DOUBT ABOUT THEIR PROFESSIONALISM OR QUALITY OF WORK. A LITTLE PRICEY. THEY WERE PUNCTUAL, CLEAN AND I WAS VERY HAPPY WITH THEIR WORK. I WOULD USE THEM AGAIN.

VERY NICE PERSON. HOWEVER, IT TOOK A WHILE TO GET AN ESTIMATE FROM THEM.

EVERYTHING WENT ACCORDING TO SCHEDULE AND EVERYONE CAME WHEN THEY SAID THEY WOULD. THE WORKERS WERE MOST PLEASANT. THEY LEFT NO MESS AND TOOK OUT & HAULED AWAY MY OLD APPLIANCES. THIS WAS A NICE EXPERIENCE.

STEVE JOHNSON WAS EXCEPTIONALLY PROFESSIONAL AND WAS EVERYTHING YOU WOULD HOPE FOR WHEN BRINGING SOMEONE INTO YOUR HOME TO DO A JOB. WE WOULD HIRE HIM TO DO ANY JOB HE WOULD TAKE ON.

MY JOB WAS TO START 7-03. IT WAS NOT STARTED UNTIL 8-03. THE RAILING THEY USED FOR REPRODUCTION WAS NOT AN ORIGINAL. CAULKING WAS NOT DONE, AND RAIN LEAKED INTO THE RAILINGS. THE POSTS WERE STRIPPED TO THE WOOD, AND WERE DAMAGED. THEY PRIMED AND PAINTED ONE COAT. THEY PAINTED IN THE RAIN. I WAS TOLD THE PAINT WAS UNDER WARRANTY. I CONTACTED THE MANUFACTURER, AND THE PAINT IS NOT UNDER WARRANTY IF DONE IN THE RAIN. IT IS NOW PEELING AND CRACKING. THIS JOB WAS TO BE SUBSTANTIALLY DONE BEFORE THE HOME TOUR AND WASN'T. MY HOME SPONSOR WAS GOING TO LANDSCAPE FOR FREE, AND I MISSED OUT ON THAT. THEY PUT FELT ON THE ROOF. AREAS NOT PROTECTED BY THE FELT PAPER ALLOWED RAIN LEAKAGE. I WAS TOLD IT WAS MY RESPONSIBILITY TO CONTACT THE ROOFER FOR THIS. MY JOB STARTED LATER THAN SCHEDULED, AND THE ROOFER WAS UNABLE TO DO HIS WORK AT THE SCHEDULED TIME. A JOIST WITH PREVIOUS WATER DAMAGE WAS NOT REPLACED WITH TREATED WOOD PER THE CONTRACT. MY PROJECT MANAGER WAS SOMETIMES UNRESPONSIVE

WORKED WITH DAVE ADAMS. HE WAS ON THE BALL - SET UP APPOINTMENTS TO HAVE ELECTRICIAN AND PLUMBER PROVIDE ESTIMATES. PROVIDED RESOURCES AND CONTACT INFO FOR FLOORING, ETC. HAD ALREADY WORKED WITH ANOTHER COMPANY FOR CUSTOM CABINETS, AND PLANNED TO HAVE MAXSON INSTALL THESE CABINETS. DAVE PROVIDED A WELL THOUGHT-OUT, DETAILED ESTIMATE. WE WERE UNDER TIME CONSTRAINTS AND HAD PROBLEMS WITH CABINET COMPANY AND THUS DECIDED TO PUT PROJECT ON HOLD. WILL USE THIS COMPANY WHEN WE DO DECIDE TO GO AHEAD WITH PROJECT.

BILL WARD, LEAD CARPENTER, MOST RELIABLE AND QUALITY-CONSCIOUS WORKER I'VE EVER OBSERVED. DAVE ADAMS, SALES, VERY KNOWLEDGEABLE AND RESPONSIVE. THEY FOUND CREATIVE SOLUTIONS TO CONSTRUCTION PROBLEMS; VERY GOOD AT CLEANING UP EVERY WEEK. THIS WAS LONG-TERM PROJECT (11 WEEKS). I CAN'T SAY ENOUGH ABOUT HOW BEAUTIFUL THE FLOORS TURNED OUT! THEY DO NOTHING HALFWAY! EXCELLENT HIGH-QUALITY WORK IS REFLECTED IN THE BEAUTY OF THE NEW FLOORS.