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EARL RUSSELL HEATING & COOLING

Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,

About us

SUBS AS NEEDED. CHARGES ARE HOURLY FOR SERVICE & JOB OR HOUR BY SALES. NO SUBS.

Business highlights

Emergency services offered
110 years of experience

Services we offer

A/C. 24 HR. EMERGENCY SERVICE, FULL SERVICE RESIDENTIAL & LIGHT COMMERCIAL HEATING

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.662 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
5%
3
2%
2
3%
1
5%
Showing 1-25 of 62 reviews
Stacy D.
Jul 2021
5.0
Yes, I recommend this pro
$80
They did a very good job, we have been using them for about 10 -11 years, they originally installed the system, and they were able to resolve all the problems that we had. They have a very good customer service, did a quality work, and honest/fair prices.

Gary E.
Sep 2017
5.0
Yes, I recommend this pro
unknown

Dolores L.
Aug 2017
4.0
$300
I pay at the beginning of the year. They clean it up and make sure it's working properly.

DAVE S.
Aug 2017
5.0
Yes, I recommend this pro
They're going to put in a new furnace and air conditioner for us next week. They put in our last furnace nineteen years ago. Maybe once a year, we just have it serviced so it'll last longer. It was working we thought fine but we just have them come service it.

Dan L.
Mar 2017
5.0
Yes, I recommend this pro
$7,200
We did get another estimate from another company, but Earl Russel was a little cheaper and we went with them. We just got the two estimates. We tried to get an independent person but they weren't interested, I guess. It was the outdoor unit and then inside, they take what you might call the furnace, but actually it's an air handler, they have to take the old one out and put a new one in. It's a little bit of a limited space so they have to do a little modification to get it in there. The only thing that was wrong was when they put the insulation onto the tubing it kind of split in a tight turn. But, I had some of my own insulation. I just put it over it. So it's okay. They were responsive. They had to come out and do measurements first, do the drop out, then scheduled a time with us. They came on that day at the time they said they'd come. They were really knowledgeable. They showed me how to use the thermostat – they put a new thermostat in. They showed me how that worked and everything. I would use them again.

Kay B.
Feb 2017
5.0
Yes, I recommend this pro
$200
unknown

Greg G.
Jan 2017
2.0
$608
Not good this year. They installed my system 7 years ago and I have had them out every year. This will be our last year using them. The issue is pricing of readily available consumables. UV lights and Filter media. The lights can be easily found at $100 and they charge $211 and it requires 2. This is an unacceptable markup. I tried to work with them to reach a fair price (I made it clear I did not expect them to match lowest price I could find, but that I thought somewhere in the middle would be fair) and they would not move an inch. This is unfortunate for being such a loyal customer. Also a $35 filter media is $60 with them. None of this is labor, just the parts. In this day and age you just cannot do this. They have always had markups on these but never to this extent.
Response from EARL RUSSELL HEATING & COOLING
"Our cost on the Bryant Factory authorized UV lights is significantly higher that the price you list, also there was no additional labor charged for the installation of the lights. There has been a significant increase in the cost of the UV light in the last two years.Our standard % of markup was applied to the cost. The filter was also at , or very near, the same cost as previous years. I also can find parts online for less than I pay at the Factory Authorized parts distributor in Indianapolis, I am hesitant to use said parts as I am unsure of the quality and I would have no one local to contact if I had a problem ."

CHIP C.
Aug 2016
3.0
Yes, I recommend this pro
.

Anita B.
Aug 2016
5.0
Yes, I recommend this pro
unknown

Scott G.
Jul 2016
5.0
Yes, I recommend this pro
$170
Earl Russell is the place to go for HVAC Repairs !!! Over my 30 years of home ownership I have used all the big best known outlets and always something has not been done properly (including incorrect wiring, leaky AC couplings, and installations not in accordance with the manufacturers instructions). Purchased a new house in 2009 and used the same outfit that installed my equipment with horrible results (original installation was great but found the outfit had been sold which explains the poor work). Switched to Earl Russell a couple years back ... what great people !!! Not only are they professional and courteous but they really know what they are doing. I have a rather complicated zoned system with two full units involved ... first experience was with the controller boards and thermostats. I pride myself in knowing allot about these things even though I'm not an HVAC expert. They knew exactly what to test and proved it was a different board than I had guessed, well explained the situation and how the system communicates, and even though they spent allot of time came through with a very reasonable rate. Now my AC Compressor just stopped ... no warning (and I check these things all the time). I ran through all sorts of tests and was convinced by the symptoms that the AC compressor was toast ... all locked up. Earl's team came out and said they certainly understood why I concluded it was the compressor but they doubted it was but instead most likely was a capacitor. They could have really stuck it to me and replaced the compressor but instead ended with a much less expensive repair ... replacement of a $40 capacitor. How honest !!! Had them do one more thing in case the cost seems high :-) What a great team ... professional, experienced, honest, and reasonably priced.

Tom L.
Jul 2016
5.0
Yes, I recommend this pro
unknown

Keith C.
Jul 2016
5.0
Yes, I recommend this pro
unknown

ML V.
Nov 2015
5.0
Yes, I recommend this pro
.

JEFF M.
Nov 2015
5.0
Yes, I recommend this pro
.

Harold N.
Aug 2015
4.0
Yes, I recommend this pro
$65

He comes twice year; once in the fall and once in the spring to change filters and a belt or anything if it needs it. I have a service plan with them. Each service costs $65. They are really nice people and Jason I have gotten to know pretty well. I always ask for him to come and do my work, including the checking and the cleaning. He is always reliable and he would not lie to me. He was late, but he called ahead anyhow and told me he was going to be late. The best part is he is always going to be here when he says he will be here and he does what he needs to do. He would not tell me I needed something unless it is broken or can't be repaired. He is real reliable and real honest. I think his price is fantastic. I see them advertised for $139 or $149. He has only been late one time. If I do need anything repaired he gives me a 15-percent discount for letting them do the work so I think that is real good. It is a good feature, I think. I have been with him for about 15 years. I don't think you can get any better.       


JANE B.
Aug 2015
5.0
Yes, I recommend this pro
unknown

Christina B.
Apr 2015
5.0
Yes, I recommend this pro
$100
The guys I worked with were great! I call for service on Sunday morning because my humidifier drain had clogged and my furnace quit running. Scott was nice enough to talk me through the process of restarting my furnace instead of charging me for a weekend service call and then got me scheduled for an appointment later that week to take care of my humidifier. Mark came out to complete the repair. He was on time, friendly and explained what everything he was doing to fix the problem. I will definitely contact them again!

Jake S.
Nov 2014
5.0
Yes, I recommend this pro
$100

My property manager tried using another company to repair a furnace that was working intermittently but after 3 failed attempts to get it fixed, the technician said that he had to come back a 4th time to replace or unclog the air intake PVC pipe that was in the ceiling. Because I sensed that the technician was misdiagnosing the problem, I then asked my tenant to call Earl Russell Heating and Cooling. The technician arrived shortly after being called and fixed the furnace in about 10 minutes at a very reasonable cost. From now on we will only use Earl Russell Heating and Cooling.



Louise K.
Oct 2014
5.0
Yes, I recommend this pro
$250
unknown

Keith C.
Aug 2014
5.0
Yes, I recommend this pro
$70
unknown

Dolores L.
Jul 2014
5.0
Yes, I recommend this pro
$1,100
The project went very well. The technicians arrived on time, explained what they were doing, they were clean and efficient. They were professional.

Sel L.
May 2014
5.0
Yes, I recommend this pro
$13,000
Very pleased with entire process. Dave ensured the systems were properly sized and met family needs. He ensured the new system worked with our current zoning. Bryant is a quality product. The extra detail of installing a pad for the compressor added to the quality. Scott did a great job with install and answered all my questions. The combo of Dave Russell's knowledge and his team's commitment to quality cannot be beat.

SHARON W.
May 2014
5.0
Yes, I recommend this pro
It went very well. They are very courteous. They do extremely good work. They are pleasant, careful, and clean. Their prices are comparable to other companies. They are a family owned business.

Veronica H.
Jan 2014
5.0
Yes, I recommend this pro
$11,000
Very happy with the result. Dave is very knowledgeable and I felt comfortable with his assessment Installation went well and very professional . Did what they said a And when. Left place clean. Will now use his services all the time.

KEITH H.
Nov 2013
2.0
$700
Purchased a complete ac unit about four years ago and used them for periodic service. Good professional techs and staff with the exception of owner. David (owner) needs a serious course in customer relations and how to relate to same. I could not in good faith recommend.
Showing 1-25 of 62

Licensing

State Contractor License Requirements

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FAQ

EARL RUSSELL HEATING & COOLING is currently rated 4.6 overall out of 5.

EARL RUSSELL HEATING & COOLING accepts the following forms of payment: CreditCard

No, EARL RUSSELL HEATING & COOLING does not offer free project estimates.

No, EARL RUSSELL HEATING & COOLING does not offer eco-friendly accreditations.

No, EARL RUSSELL HEATING & COOLING does not offer a senior discount.

Yes, EARL RUSSELL HEATING & COOLING offers emergency services.

No, EARL RUSSELL HEATING & COOLING does not offer warranties.