Very responsive, technician called and described what needed to be done. Shop called hen the vehicle was ready.
Description of Work: Replaced pads and rotors on front brakes and oil change.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$420
Teresa J.
01/2013
4.0
auto repair
+ -1 more
They checked water pump. Replaced bad part. New part tested ok.
Description of Work: Replaced water pump switch.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$150
Ruth K.
10/2012
5.0
auto repair
+ -1 more
I have 5 children. we all have old cars and they need work often. Jeff at Westfield Automotive has always been fair and given us great service at a great price. He has gone out of his way to find replacement parts for old cars and fix them up the most economical way. He is honest, fair, and efficient. We have used this auto service company for 15+ years, and have no complaints.
Description of Work: He has replaced the transmission in a 1995 Cadillac recently. It runs like new. He has replaced brakes on a Sunfire and a Daewoo. He has done extensive work on a 1994 Escort which now runs fine. He has done multiple jobs on the 6 old cars we own, between the 5 children and parents.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
JOE P.
05/2012
5.0
auto repair
+ -1 more
The service is quick and they are friendly. It is privately owned, it is not a chain. He is a local businessman. I've been going there for 10 years. There has never been a problem with the service. It is high quality. They offer good reliable service. I will absolutely continue to use them.
Description of Work: I used Westfield Automotive for an oil change. I haven't had any major work done in quite a while, just an oil change every 3,000 miles.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$25
Martin O.
03/2012
5.0
auto repair
+ -1 more
W.A. gave good advise and repair cost information.
Description of Work: My car quit running about 60 miles from my home. I was towed to a Ford Dealer who determined the fuel pump needed to be replaced. Their estimate seemed excessive high. I needed a second opinion and called Westfield Automotive (W.A.) who said they could install the same factory original replacement parts (Motorcraft Ford's brand name) for $200 less. W.A. pointed out by the time I pay for towing to Westfield, and the Dealer's diagnostic fee, and have the inconvenience, I would be better off letting the Ford Dealer do it. I needed an education on today’s higher cost for this type of repair and appreciated W.A. taking the time to discuss it with me. They have worked on my car before and I have always received professional workmanship for a reasonable price.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Scott H.
02/2012
5.0
auto repair
+ -1 more
The staff at Westfield Automotive are very professional and the quality of work is good.
Description of Work: I went to Westfield Automotive for an oil change.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Elsie P.
12/2011
5.0
auto repair
+ -1 more
The work was done very efficiently and quickly, so I did not lose any time; it was all done within a day. I thought I might have to wait, but I did not have to wait. It was quick service. The price of a little over $100 was for parts and labor. They were very good about returning calls and letting me know the status of the work. I would use them again in the future if necessary.
Description of Work: I took my car to Westfield Automotive for repair work. They replaced the battery.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Jill Y.
06/2011
5.0
auto repair
+ -1 more
It was a great experience and they were very helpful. I have used them in the past and I have confidence in them and would use them again.
Description of Work: They installed new brakes on my car.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
SAUL L.
04/2011
5.0
auto repair
+ -1 more
They know what they are doing, they found out what the problem is and when you get it back it's done right. Their prices are fair and they have excellent mechanics that are mature, quality guys. Whatever they pay for the parts, that's what I pay. They are professional. They call before they start and give an estimate and call when the project is done. It is a smooth experience.
Description of Work: I took my car in for a new rear-view mirror, replaced door seals, and I've had brakes and other stuff done in the past.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
NANCY A.
02/2011
5.0
auto body repair
+ -1 more
I have been using them for three years. They are amazing and I recommend them to others for their excellent work on automobiles. They specialize in collector cars but they work on any car. They are honest and do not try to do unnecessary things.
Description of Work: I take my vehicle to Westfield Automotive for auto service. I had been there few years ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Jerry W.
01/2011
5.0
auto repair
+ -1 more
They are always extremely courteous and professional, and they work with my time constraints. The work is always completed efficiently and within the given time estimate. Neil, the owner, takes the time to advise against repairs if the cost compared to the value of the vehicle isn't justified. I would recommend visiting Westfield Automotive, even if the drive would be a bit long, because their service is that good! I've always been satisfied with Westfield Automotive, and I will continue to use their services going forward!
Description of Work: They replaced a window regulator, and performed a number of smaller jobs for my vehicle.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Jerry M.
10/2010
5.0
auto repair
+ -1 more
Our experience with them has been tremendous. We did have some problems after they finished the work. They followed up and we could take the car back immediately. They fixed the work that they had done. I would use their services in the future too.
Description of Work: We used the services of Westfield Automotive on last Thursday for auto service. They replaced the air conditioning system, the belts and also the brakes of our car.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
ROSEMARIE G.
12/2008
5.0
auto repair, muffler repair
+ 0 more
They were fantastic, courteous and had a great price. They didn t try to push me into anything that didn t need to be done. They shopped around for the best part at the best price. They were the opposite of what a lot of mechanics are.
Description of Work: They installed a new starter in my pickup and an exhaust.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jerry M.
11/2008
5.0
auto repair
+ -1 more
They are extremely prompt. We have been driving down the road, pull in and they look at it immediately. We really like them. All of their staff is extremely knowledgeable. If something they feel isn't a necessary procedure, they will let you know and give you different estimates for your needs. They are extremely professional.
Description of Work: They work on all of our cars. Tune ups, brakes, all kinds of mechanical maintenance.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
richard B.
10/2008
5.0
auto repair
+ -1 more
They did an excellent job of telling me exactly what was wrong and what my alternatives were. Once I decided on one, they quickly got the parts and completed the work in a few days. Works fine now. They always do a good job and very upfront on what is wrong.
Description of Work: Had serious problem with my truck air-condition/heat. It had been worked on before(by someone else) and not really fixed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Lisa I.
10/2008
5.0
auto repair
+ -1 more
The people at Westfield Automotive are very honest and they do great work. I can always trust them to tell me the truth about what is wrong with my car and not try to slip in unnecessary repairs. They always take my car back in a timely matter and keep me updated on what is going on if I stay and wait for the service. I highly recommend them.
Description of Work: We have been taking our cars to Westfield Automotive for the past 7 years.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
HERB G.
07/2008
5.0
auto repair
+ -1 more
We have been using this company for a number of years. It goes very well every time we go there. They provide excellent service. They are always prompt.
Description of Work: When we take our cars in they do the servicing and oil change on them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
GREG R.
07/2008
5.0
auto repair
+ -1 more
I have used them a lot and every time they have been good. Their facility is very clean. Their garage is very clean. They are always on time and very courteous. I would recommend them and use them again.
Description of Work: They recently did some work on my wife's car. Jeff replaced the fan.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Martin O.
06/2008
5.0
auto repair
+ -1 more
Excellent service. Very professional, good advice which helped me make an informed decision on doing the repair. I also asked a general question, "About how many miles do rear brakes last on this type of car?" I was only asking for an opinion. They went through the trouble of removing the rear wheels to inspect the brakes and reported the brakes are in good condition.
Description of Work: Air conditioning system has been leaking freon. A/C was recharged and the leak was located. We discussed repair issues, I decided not to do the repair due to the age of the car. They also inspected the rear brakes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Peter W.
06/2008
5.0
auto repair
+ -1 more
They were very friendly when we dropped off the car. They were very professional about the job. They had the car done when my son needed it back.
Description of Work: They replaced the front brakes and the battery.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
David L.
05/2008
2.0
car accessories
+ -1 more
It was a bit of a mess. They first ordered the wrong seat belt. I took the car in waited most the day and then I was sent home because it was the wrong one. I had to take it back then they replaced the wrong side. He then became testy with me and said that I had told him wrong. If I would have had another option I would have went somewhere esle, they had done good work in the past but this one time it was a mess.
Description of Work: They had replaced the seat belts in my car for me.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$200
Jackie H.
05/2008
5.0
auto repair
+ -1 more
They were professional. The repair went well. They a third cost of the dealer. They completed the work in one day.
Description of Work: They replaced a water pump on a Jeep Grand Cherokee.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
TED & DOTTY B.
05/2008
5.0
auto repair
+ -1 more
Everything was FIRST CLASS!....went very well! Job was estimated for one day, at about $700-$900. An appointment was made, the car was left the night before and was ready about 3PM the day of service. Car runs like showroom new!
Description of Work: Installed new timing belt, water pump and serpentine belt on my 2002 Honda Odyssey
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$625
JC H.
03/2008
5.0
auto repair
+ -1 more
Excellent. They change the oil and look over the car in general while doing so. They don't "recommend" anything unnecessary like so many other places always do.
Description of Work: I always get my oil changed here, and any other service. They're fair and extremely thorough.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$30
Scott V.
03/2008
5.0
auto repair
+ -1 more
They were very friendly, reasonable and gave good service. I would highly recommend them.
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*Contact business to see additional licenses.
Service Categories
Auto Service,
Auto Inspections,
Gutters,
Auto Body Work,
Auto Accessories,
Auto Mufflers,
Auto Towing,
Auto Tires
FAQ
Westfield Automotive is currently rated 4.9 overall out of 5.
Monday: 7:00 AM - 6:00 PM
Tuesday: 7:00 AM - 6:00 PM
Wednesday: 7:00 AM - 6:00 PM
Thursday: 7:00 AM - 6:00 PM
Friday: 7:00 AM - 6:00 PM
Westfield Automotive accepts the following forms of payment: American Express,Discover,MasterCard,Visa
No, Westfield Automotive does not offer free project estimates.
No, Westfield Automotive does not offer eco-friendly accreditations.
No, Westfield Automotive does not offer a senior discount.
No, Westfield Automotive does not offer emergency services.
Yes, Westfield Automotive offers warranties.
Westfield Automotive offers the following services: Auto service. air conditioning. towing. free customer shuttle service.
Body work.
Contact information
17534 Westfield Business Park Court, Westfield, IN 46074