Riverway Plumbing

Prompt and knowledgeable.

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Works great now.

Today, November 22, 2011, he was out to discuss a basement leak. At no charge, he diagnosed the problem, gave me an estimate for installing a new sump pump etc. Being a great guy and very honest, he also indicated that this was not his specialty, and he suggested that I might also want to consult other specialists.

Neil arrived on time, did a quick look at the damaged spigot/pipe, determined that addtional materials were required, went to the hardware store, returned and completed the work. Explained the cause of the problem.

I found the company on Angie's List and contacted him by phone. And since his quote was reasonable and that the timing he said he could come was the earliest among the few companies that I called, I made an appointment with him. He arrived on time, and did his job very efficiently. He also gave us some useful advices in case a similar or the same problem happens in the future. He also surprised me by being so polite and careful not to wake up the baby in the house all throughout during his work. (He even didn't ring the bell and instead just knocked the door on his arrival, "in case a baby is sleeping in the house", which happened to be the case. He took off his shoes without even asking me if he should have (he probably noticed the shoe rack on the main entrance hall), and his movement was very quiet and efficient at the same time. Overall, I had a very good experience with him and I thought his work was very professional. I would definitely use his service again and recommend his company to other people too.

They come quickly on a call and do a great job. I like their services and will use the same in future.

Wonderfully, he was there in something like 10 minutes and did a great job.

I came to rely on Neil's advice on how to deal with problems: what procedures would avoid future problems without adding unnecessary expense. In particular he not only put in the new hot water heater, but he vented properly, something that previous plumbers had not done. He knew how to seal off pipes such that if the seal had to be removed, that would not cause damage. Most impressively, he found someone to repair a cracked tub, thereby saving us a couple of thousand dollars. In short this is an intelligent guy, who does a good job and also is prompt and pleasant to deal with. New homeowners may also be pleased to note that he worked with us to get reimbursement from the insurance that came with the house.

Our shower wouldn't turn all the way off and had a drip stream. I called at about 4:30 PM and he was able to come out right then. I told him I only had about a 20 minute window, but that I did want to try to get this stream shut off. He showed up just when he said he would and was able to stop the drip. Given that it was a very short visit, he indicated I could call him back if it started again in the next month and he would help me out. I appreciated not having a rush charge, and he was very friendly.

We called four companies for estimates--two did not answer their phones, one showed up nearly an hour late, and Riverway Plumbing came on time and was very friendly and professional. The Riverway Plumbing workers are so nice! When the plumber who arrived late showed up, Riverway even helped him to fix his vehicle that was leaking fluids! Helping out someone who is your competition definitely impressed us and proved how honorable Riverway Plumbing truly is. My husband dug up our yard to expose the leaking pipe. Riverway asked him to dig a little deeper to expose the pipe more fully and estimated the job at $240. We gave them the go ahead and they were back the next morning promptly to fix the problem. After they fixed the leaking pipe and installed the shut off valve they checked to see if the meter was still running. The meter was still indicating water running, which is how they discovered the leaking spigot. They went to retrieve a part to fix the new problem and did so quickly. The entire process took just under 2.5 hours and with the addition of the shut off valve and spigot leak we were very happy to learn that the final cost was just $300--Only $60 over the estimate to fix the initial problem! Now we have no leaks and have no fear of another $70 water bill! Thank you Riverway Plumbing! I will recommend you any day!

He did a great job. The pricing was great, and he provided prompt and excellent service.