SERVPRO of Hendricks County

We had a house fire in early May. ServPro have likely caused more damage than the house fire. After sitting around for 90 days, they rushed the job and threw out roughly 60% of non-salvageable items without documenting what was tossed. This means that we will roughly lose $80,000 from our claim. At first, the owner claimed the iPad that housed our data was stolen and later broken. When I asked for a police report they changed their story and they simply do a good job of documenting everything that was tossed. They also didn't perform a thorough dry-out, so it appears we now have a mold issue. They were supposed to share daily moisture logs and we never received any data from them. I've helped over 60 ServPro locations across Canada with UX/customer experience and never imagined a company could be this bad under the ServPro name. Avoid at all costs, because their poor service will cost you in the end. Note: It wasn't even ServPro that performed that Matterport scans, yet they keep bringing them up as if they performed these scans. So far, the only remedy ServPro has recommended is that we "try to imagine" what was in the 5 roll-off bins of items they tossed but failed to document.

Servpro of Hendricks County came out to the house immediately. They started tearing out the carpet, parts of the walls, and brought fans in. They worked really hard. They brought a bunch of people in. It was a big, finished basement full of furniture, book cases, and 2000 books. It took 2 weeks to dry the place out. We had to box up the books and move everything. I ended up filling up 2 dumpsters worth of stuff. They do the job and I think that they re-mediated the place really well. They put that fungicide in there and did a really good job I thought. It was expensive though. I had extra insurance coverage on the basement to the tune of $10,000 and I used up all of that up on drying it out. They did the job and now I don't have to worry about mold or anything. I am no just working on finishing the basement again.

I arrived home late at night from a weekend trip to find my home full of water from a gushing leak in my water softener - the bypass valve had sheared off. I shut off water to the home and went to a relative's house to make contact with my insurance company. They contacted servpro through their service programs and reps were on site by 4:30 AM (contact made around 2:30 AM). Initial work was performed removing items from the damaged area, pulling carpet, setting up fans and dehumidifiers, etc. Later that day, crews came to pull baseboards and cabinets, and to spray a chemical to prevent mold growth. The home was left to dry for approximately 48 hours, with the last of the fans coming out after about 72 hours. Repairs began early the next week, and consisted of spackling drywall where holes were drilled, or replacing drywall that had to be cut away, repainting and replacing baseboards, replacing carpet pad and reinstalling carpet, cleaning carpet, rebuilding and replacing kitchen cabinets, and replacing trim around the reinstalled carpet. I also asked them to clean some of the more heavily trafficked areas of my home, and to clean the dryer vent. Things were done to my satisfaction, although the pace was a bit slow at times - start of repairs to completion took about 3 weeks. I was glad they were able to return my home to its previous state, although I will be a bit paranoid from now on about mold - hard to tell what is going on in the walls.
The $1000 spent was the deductible on my homeowner's insurance. The total mitigation and repair bill was in the neighborhood of $8000-9000.