Andy Mohr Ford Lincoln

Description of Work: used f 150

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Description of Work: Covered under warranty.

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Description of Work: We purchased a brand new 2015 Ford Explorer from Andy Mohr Ford in Plainfield last spring. The sales experience was good. The service experience has been deplorable. It had an oil leak from day one and it took six appointments for them to recognize the problem and fix it, despite me showing them photos of my oil-stained driveway. After the appointment where they finally fixed it, we found they had left clamps on the cooling system hoses. We're not sure how much damage that caused as we drove it for around four weeks before discovering it on a trip to Florida. I have sent them this information in email feedback requests and no one has ever contacted me about it. Very poor!

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Description of Work: They did auto service.

Description of Work: Change my oil

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Description of Work: Very costly. Told me two hours, took three and a half. Not unfriendly, but not friendly either.

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Description of Work: I purchased my 2006 Ford Escape Hybrid used in 2007 from Andy Mohr Ford. My car had cut out in the middle of traffic with a warning light saying that the "motor" was overheating after having been driven over 30 miles several times. ''Motor" refers to the electric hybrid side of the car as opposed to the engine which runs on gas. In researching the problem online, I found that the consensus was that this was a classic sign of the coolant pump for the hybrid battery failing. I had already spent $1300.00 that month for two repairs. The first one I had no problem with, but I thought is was very strange that the car threw a brake caliper as I was driving away from the dealership after having had the tires rotated. Now two weeks later, I told the service rep what was happening, that I thought it might be the coolant pump and I was going to drive through the mountains from Indianapolis to Ft. Lee, VA the next week with my granddaughter and didn't want anything to go wrong. I had the funds to pay for a new coolant pump and was prepared to wait all day if necessary. About an hour later, the service person said that my car was ready. At seeing my surprise, he said that the coolant was just low, that they had topped it off, and would only charge me $42.00 for 1/2 hour labor. I was too shocked at the time to ask why the coolant was low. On Wednesday, 8/3, while driving through West Virginia on the way to Ft. Lee, the car started cutting out while I was doing 65 mph(the speed limit). This means the car would suddenly lose power and a light came on telling me that "it is safe to stop". Luckily, there were no semis behind me when this happened. I called Andy Mohr's service dept in a panic, because they had supposedly fixed the problem. Since I had given them most of my money for repairs, I wanted their assurance that they would help me through this since they had been supposed to fix the problem. They disavowed any responsibility for my problems and offered no help except to give me the phone number for Ford Customer service for the location of the nearest Ford dealer. I managed to get to a Ford dealer in Beckley, WV whose only hybrid mechanic was on vacation until Monday. I had no way to get the car to another dealer in another town. That dealer arranged for a rental car for me to allow me to get to Ft. Lee that night so that my granddaughter could go to her boyfriend's graduation from Army specialty school the next morning. The only two they had left were a Ford Flex and an Impala. The Impala was less expensive. We spent one extra night in eastern Virginia and tried to get back to Beckley in time to get a smaller, cheaper rental. Unfortunately, we didn't get to Beckley until the rental office closed for the day requiring us to spend the night in a hotel. The next morning, the rental company had nothing else to give me, so I drove the kids back to Indianapolis, slept in my own bed one night and drove back to Beckley the next day spending that night in a hotel. On Monday morning, I was at the dealer's at 7:30 and the car was fixed by 11:00, diagnosis: failure of the coolant pump. When I got back to Indianapolis, Andy Mohr Ford coincidentally sent an email asking me to join some kind of happy customer group. I replied that not only would I not join, but I would never have use any Andy Mohr company or buy a Ford again. A customer service rep named Debbie Patterson contacted me and asked me to call. She was very nice and listened to my sad tale patiently. I scanned and emailed the receipt from the Beckley dealer to her. I told her what my costs were: a. two nights in hotels @$100.00 each night(the cheapest I could find); b. $140.00 for gas taking the kids back to Indy and returning to Beckley; c. $45.00 for loss of fuel efficiency while in VA (the hybrid gets 32 mpg); d. $373 for car rental; e. $85 for food between Beckley and Indy; f. $53.33 x 24 hours of my lost time driving and missed work. Oh, yes-the $42.00 they originally charged me for "fixing" my car. I didn't hear anything for another 8 days and sent off a disgusted email to Ms. Patterson. She replied saying that the head mechanic had been on vacation that week. An email later that day said that the notes on my "service" said that they couldn't replicate the conditions I was complaining about and in noting that the coolant was low, just topped it off. The mechanic also said that he didn't have the advantage of the Beckley mechanic in seeing my vehicle right after the problem happened. The Beckley mechanic didn't see my vehicle until five days after the it happened as my car sat not moving in Beckley from 6 Wednesday until Monday morning! Although I have emailed Ms. Patterson twice since then, I have received no more communication from Andy Mohr Ford. Also, three people from the Beckley dealership called me to make sure that I made it home OK, but even though I called them in a panic, no one from Andy Mohr called to see if I had made it to safety. I had to use my mortgage payment and borrow from my grandchildren for the extra expenses. I don't want the cost of the coolant pump back as I would have had to pay that anyway, but I do want the extra costs. Hybrids are a pain to work on and, because they were really busy the day I took my car in, I think they just didn't want to take the time to find out what was wrong, jumping on the simplest solution at hand.

Description of Work: I found a 2003 Ford Explorer on the Andy Mohr Ford Ebay store. After doing some research, I placed a bid on this vehicle. I watched this vehicle for several days placing several bids in order to win this vehicle. A few hours before the end of the auction, my bid was beat. After looking at the bid history I noticed that the bidder seemed to be odd. So I looked at EVERY VEHICLE on there ebay site and noticed that the same bidder had placed timely bids on every vehicle. I called and talked to BIll and told him I believe that someone at Andy Mohr was bidding on those vehicles in order to increase the price and bids I told him that the reserve on the vehicle I wanted was met and I was not going to purchase the vehicle.. Bill stated that he was not aware of this but would talk to his manager, About 20 mins later, I noticed that the "andy mohr" bidders bid on the vehicle I was bidding on was retracted making me top bidder below the reserve. Around pm Cooper called to tell me that I was only $100 from the reserve and that someone on the lot was looking at the vehicle I wanted, I told Cooper that someone there was at Andy Mohr was bidding on the vehicles to up the bids.Cooper stated it was not him and couldn't believe that it was an employee. I told Cooper that "I am not stupid, I know what your doing." About 20 more mins passed and Cooper called me to say "he blocked to user." Ebay showed all bids on all cars by this user name retracted, So I went to the dealership to look over the vehicle. Cooper and I walked to the vehicle. The vehicle's body was nice and the vehicle looked nice. Being a physical auto damager appraiser, I looked over the vehicle I found some minor door rust (common) and noticed that the park light had moister and did not fit flush with the body. I asked Cooper if he had a Carfax or if he knew if this had been repaired or in a accident. He said, "to his knowledge no." I test drove the vehicle, The first thing I noticed was the vehicle pulled hard and the alignment seemed to be out. I also heard a clicking noise. I pulled into a parking lot to take a better look. I noticed that the noise was from the AC compressor. It is going out. I looked under the vehicle and noticed that both upper control arms were replaced. I opened the hood and seen new pint on the hood and upper tie bar. I believe these were replaced, I also noticed that the fan shroud was cracked and had a chunk missing and the upper tie bar cover was cracked., When I went back to talk to Cooper, he stated at that point that it was a trade in and the owner had $1500 in damage that needed to be repaired and the tie rods were replaced, --- Funny though, Cooper stated there was no damage he was aware of before the test drive. BOTTOM LINE - - - Andy Mohr will scam you if you are not aware. Protect yourself IF you buy from them... 1. Demand a Carfax (the should give you one FREE) (Carfax reports do not report accidents and repairs a lot of the time,. Because it says accident free, have it checked) 2. No matter how it looks, there may be hidden damage! 3. Know the value of the vehicle. Most people us Kelly's Blue Book, I suggest NADA.con 4. Have a independent body shop and or mechanic look over the vehicle before buying. 5. Go with your gut. If its too good to be true, it may be. I took cash in had to make a deal but because I trusted my gut and looked over the vehicle, I save my self thousands in repairs.

Description of Work: EXPEDITION WAS BOUGHT IN DECEMBER 2003.

Description of Work: PURCHASED A 1999 FORD TRUCK.

Description of Work: DID FRONT END WORK ON MY FORD WINDSTAR VAN.