Andy Mohr Ford Lincoln

Great. I showed them a car I found online and they matched it for me. Had it driven to their location. Got 0% for 72 months.

The service was under warranty. They took care of it when I brought it in. I don't know if I would use them again since the car is out of warranty.

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If you don't get it in writing they will claim it was an As-Is deal and not covered, I didn't buy a warranty. The salesman was all in, telling us they would get a tire pressure sensor and the air conditioning fixed for us, when we were purchasing and signing finance papers. They didn't fix either and claim the vehicle was sold As-Is. Neither of these items broke after buying the vehicle. We had verbal agreements that they would fix them. Beware of what you think you are purchasing from them...

Horrible... First they said the quality of the battery was poor so they replaced, (and I paid). Beyond that they did a complete electrical analysis and found a issue with a couple of wires, (said it did fine) - so I paid and picked up. The next day - the battery was dead again. ((Ironically - when they went to get the car when I picked it up - it took a long time and they weren't that busy but I gave them the benefit of the doubt)). I took it back to them 2 more times - each time it was a different issue - supposedly completely unrelated to the first review. I repeatedly asked why this wasn't found when they did the complete electrical analysis - they made lots of excuses for that. $1600 later they said the car needed a new control panel and that would be $800. At this point - I took it to a private individual that I knew to take a look and give me another opinion. Within 45 min - he found 2 wires that were all but "fried" - replaced the wiring and there has been no issues whatsoever since. Why could a completely experienced FORD car dealership not pick up on that when doing a complete electrical analysis and having the car in their possession for over 2 weeks? Their representative in the service department was also very matter of fact - made every excuse in the world and would not call to advise even when they ran days late versus their committed repair finish date. I had to phone and chase them repeatedly. His response was he didn't have good news so he wasn't going to call unless he did - "no one wants to be called without the vehicle being finished". The service from the customer service person and the service department itself was horrible and I will not buy anything or have any service done at this dealership again. I did call the service manager by the way and go no where!

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The service department personnel are okay, but the time for service is very excessive. I have always brought my vehicle here for oil changes and each time am disappointed in the turnaround time. 2+ hours for a basic oil change is entirely too long.

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Their inventory levels were great. While I was looking at the car, a gentleman named William, a salesman, stopped and asked if he could help me. It wasn't the case where they came out and bothered you to death to try to buy something. I appreciate that type of salesperson.

There's a plain, friendly waiting area.

We have always worked with them. They are straightforward and it doesn't seem like they try to get money out of us for nothing.  They may be a little more expensive than privately owned companies but we know if we have a problem, they are going to find it and fix it and take care of it. We have always gone there.

Bought a 2013 Ford Focus ST. Check engine light came on. Took it in to get it fixed under the warranty. The code that popped up for the check engine light read as " faulty turbo / Under boost turbo " 
Probably means something is wrong with the turbo. They proceed to tell me it is due to my aftermarket intake ( which doesn't void the standard warranty. ) I leave without the problem being fixed but them telling me it costs $800 for a new stock intake.
I get home later that night and pop the hood myself. Sure enough, a hose from the turbo is off, so the turbo is seeing " boost leakage "
Obviously goes to show the service department didn't even look at the problem and tried to blame everything else besides actually doing their job.
I swear on everything, that Andy Mohr is by far the WORST. I hate going to every single Andy Mohr dealership. I wrote a bad review also on the Toyota Avon location.
This place is an absolute joke. Not only to buy vehicles but their service departments are the worst as well. I will be taking my business to Ray Skillman from here on out.

The staff was very professional and friendly. They did seem to work pretty hard in giving good customer service. We walked in and they were able to take care of us.

She left it there and they said they would have it down by the end for the day. They then said that they couldn't because they didn't have the parts in but that they would have it done the next day. The next day they cot the parts in around 2 o'clock but said that they still wouldn't be able to get it done. It is now the 3rd day and it still isn't finished.

It turned out just fine. I used them again because I was real happy with them. They seemed to know what they were doing. Their price was reasonable.

The scheduled maintenance is always taken care of there.
They suggested new brakes and quoted 300-500, but my husband did
It himself for 45 bucks.