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Turner Appliance

Appliance Repair, Appliance Repair - Small, Appliance Sales and Installation,

About us

If one of your home or business appliances suddenly breaks, whether a refrigerator is not cooling or a stove is not heating, don’t stress, call Indianapolis’ Turner Appliance. We specialize in repairing appliances and getting you quality new or refurbished units when necessary. Our dedicated team is committed to providing excellent repairs, installation services, parts, and warranties. No matter your appliance disaster, you can rest assured that Turner Appliance will handle it with prompt professionalism.

Business highlights

64 years of trusted experience

Services we offer

Large Appliance Repair & Sales - Washers & Dryers. Refrigerators & Freezers. Dishwashers. Microwaves. Ovens & Cooktops. Disposals. Ice Makers. Water Heaters.

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.72,103 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
8%
3
3%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 51-75 of 2103 reviews

Ralph R.
11/2018
5.0
appliance repair
  + -1 more
Well, Great people, good service. Will used again.
Description of Work: Dryer Repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Barbara W.
11/2018
5.0
appliance repair
  + -1 more
Diagnosed the problem and did the repair.
Description of Work: Dishwasher repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Barbara W.
11/2018
5.0
appliance repair
  + -1 more
Repairman diagnosed the issue, estimated part replacement if necessary. A minor tweak of a wire fixed the issue.
Description of Work: Dishwasher repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Arthur C.
10/2018
5.0
appliance repair
  + -1 more
I had a $400 estimate to replace a part from another appliance repair company. Turner came and said all it needed was a defrost. Cost was only for a service call . I would highly recommend them.
Description of Work: Freezer needed repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jean S.
09/2018
5.0
appliance repair
  + -1 more
Repairman arrived 30 minutes into a two- hour window; diagnosed the problem and made the repair-- all within 30 minutes.
Description of Work: Washing machine repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$260

Anita O.
09/2018
3.0
plumbing, small appliance repair
  + 0 more
Never received quote. Maybe they left I message and I never received, but I never received a response or quote.
Description of Work: install new garbage disposal that I already purchase.
Rating CategoryRating out of 5
Yes, I recommend this pro

Linda S.
09/2018
5.0
appliance repair
  + -1 more
I was very fortunate to have a compressor specialist available the day I called. He arrived on time and did some inspections and knew that the compressor was faulty. He looked at the model and serial number and informed me that the compressor was still under warranty! He instructed me to call the Sears (it is a Kenmore) help line and have it replaced. He could not do the work. I inquired about the replacement parts installed the day before and questioned the validity. He took out his "meter reader" and inspected the old parts. They were not faulty. I was not charged for the visit and I assured him I would be calling Turner Appliance first, next time. Also, an office employee, Roshetta?, was wonderful in helping me to determine a good replacement refrigerator as the company also sells appliances. She even went out of her way to look up appliances and called to discuss them with me. If I ever end up needing another appliance, I will be checking with Turner Appliance.
Description of Work: I needed a second opinion on the repair of my refrigerator that was not cooling/freezing. I was not happy with the work of a previous company.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan C.
09/2018
2.0
appliance repair
  + -1 more
Repairman said nothing was wrong with dryer, but he had to charge me a trip charge of $70. Repairman was at my house July 5. Two months later my dryer died and had to be replaced. Will never hire again.
Description of Work: Check dryer since it started making noise

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0

$70

Response from Turner Appliance
Yes we were there and found nothing wrong at the time. What are we supposed to do put parts on that are not needed and rip her off like other companies will do? She was told there would be a $70 service charge for a technician to come out. So the dryer stops working 2 months later and she blames it on us? How ridiculous is that! If I have my car looked at because I think there is something wrong and they are honest and tell me everything checks good and 2 months later my tire blows out am I to blame the mechanic? C'MON , of course not. I will be thankful that they were honest with me and didn't try and sell me anything I didn't need. Listen, in the service business we make our money by fixing things so when we go out to a house we hope to make a repair, that is where we make our money not going around collecting service calls. We would be out of business if there were no repairs. I suggest you be thankful the tech was honest with you. Even though the dryer broke 2 months later that could have been from anything. Thank you and may God bless this great country, our great military and our great President. Thank you, Rick.

Kim Alan L.
09/2018
3.0
appliance repair
  + -1 more
The refrigeration side of our fridge stopped working. Turner was very good at fitting us in last minute but if works needs done it will be a different guy. The first guy who came out said we needed a new motor. Cost was around $370. We scheduled a follow-up for them to install the motor. We had it scheduled between 4-6. I got a call around 2pm from different guy as expected. This tech said he was 5 minutes from our house. I advised that the appt was for between 4-6. This guy said all the info he has is that he has a motor and our garage door code. I explained what the first guy said. I then got a call later from the 2nd who told me he was unable to get the motor because something the protective cover of the motor apparently was frozen solid and he was unable to get to the motor. He suggested i unplug the fridge of at least 24 hours and that might take care of our issue and we save the cost of the motor replacement. I want to thank the 2nd guy because once we did that it now works again. I called the office and explained what happened and i was told the first guy that came out might have misdiagnosed. I was also told the 1st guy didn't have as much experience as the 2nd guy. I will hire again but will make sure their best experienced guy comes out if we need them to .
Description of Work: Need a Samsung side-by-side refrigerator fixed

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Michael M.
08/2018
5.0
appliance repair
  + -1 more
Had the part with him and repaired first visit.
Description of Work: Range grill would not light

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$300

Reta K.
08/2018
5.0
appliance sales
  + -1 more
Turner Appliance was great. I went into the showroom and found a variety of used washers. Rick was very helpful and understood our problem. He explained the Maytag was the best. There was a Maytag washer available and could be delivered same day! They delivered August 29, 2018 and hooked up the washer and attached the dryer vent along with changing the dryer door to open left, which was more convenient. William and John were super fast and efficient even though it was a hot sticky day.
Description of Work: My daughter purchased a used GE washer dryer from a private party, Derik Reynolds in Indianapolis. He delivered the washer and dryer Friday 8/24/2018 but the washer would not hold water and flooded the kitchen. Derik was called numerous times come back and replace the washer but did not. He stopped answering calls and we had no recourse. There is no where to lift a complaint from a private party. Turner appliance was recommended to us by a neighbor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Glenn G.
08/2018
5.0
appliance repair
  + -1 more
Excellent made quick appointment. Diagnosed correctly and made repair as soon as part came inn.
Description of Work: Refrigerator repair hand stopped cooling

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Glenn G.
08/2018
5.0
appliance repair
  + -1 more
went well responded quickly made good diagnosis repaired
Description of Work: refrigerator not cooling

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

NORA & LOU O.
08/2018
5.0
appliance repair, electrician, small appliance repair, appliance sales
  + 2 more
Very well for us. It was a difficult to diagnose problem, and one costly to repair. Turner was very accommodating. They replaced the suspect part and guaranteed that if that part did not solve the problem they would refund the cost of the part which they did.
Description of Work: Repair a faulty microwave.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dave B.
08/2018
5.0
appliance repair
  + -1 more
Very friendly and helpful tech. Arrived exactly on time and had the fridge working again in less than 30 min. Will definitely use Turner for any appliance repairs in the future.
Description of Work: Refrigerator repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Mike B.
08/2018
5.0
appliance repair
  + -1 more
They knew what to do immediately and were punctual getting it repaired after finding the part.
Description of Work: Repair Freezer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joanna M.
08/2018
1.0
appliance repair, electrician
  + 0 more
When I called, the receptionist did not ask for model or serial number, just made the appointment with severe efficiency which some consider being professional. She told me I would be charged $70 for the technician to come out. The technician, Steve, was early, but had called to ask if that was acceptable. That was fine. He was pleasant, walked over to my oven, opened and shut the oven door and said, "I know what's wrong. It's the bake element". I asked how he knew that and he said, "That little blue dot on the oven wall shows me where the element burned out." I realized I'd noticed that dot but didn't know what it meant. "Unfortunately, I don't have the element in my truck." Of course not, since I hadn't been allowed to give model number. "So, will I be charged another $70 when you come back?" "No." He pulled the oven out and checked to make sure electricity was going to the element. Because I asked, he pushed 2 buttons to Preheat and checked the broiler element. and then told me it would cost $247.69 to repair. I wasn't going there! So I asked if he wanted my check for $70.00. "It will be $80. $10 for the service time." You mean the 10 seconds it took you to open my oven door and see the blue dot the receptionist could have asked me to look for and then ask me for model number so he could have brought it! I have since looked over the pink copy he left me. I would be charged $91.30 for a $45.99 part (I found it online from the maker - $62.04 taxes and shipping) leaving $76.30 charged to me for what? since he's told me I wouldn't be charged another $70 for him to return. Maybe that charge would be for the 2 1/2 minutes it would take him to install it. (Yes, I found a YouTube video showing how to replace this element - 2 1/2 min. from removing the oven rack to finish.) This is outrageous!
Description of Work: Assess Oven Problem

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
5.0

$247.69

KELLIE K.
07/2018
5.0
appliance repair
  + -1 more
I was really grateful that a real person answered the phone. I was happy because they came in short notice.
Description of Work: They helped me to determine that the leak was not coming from an appliance.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kris and Christina K.
06/2018
5.0
appliance repair
  + -1 more
Needed to buy a part that was only available out of state which took another few weeks, but my freezer is working again.
Description of Work: Freezer repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Sherri L.
06/2018
5.0
appliance repair
  + -1 more
I was very impressed with this company. Not only did they fix the problem, the dishwasher was installed wrong by another company and fixed that as well. The technician would not leave until he was satisfied that everything was working correctly and installed properly. Would definitely call this company again.
Description of Work: Repaired dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jack R.
06/2018
1.0
small appliance repair
  + -1 more
We’ve used Turner before on our washer and dryer and had excellent service! This time, it was horrible! 1st visit, explained to the tech the symptoms and what was happening after the DIY door switch replacement! Specifically asked him to double check that I have the right part number and switch type - he said I had the two bottom switches connections reversed ( wrong!!!) - started microwave and blew the breaker and fuse! Said he had to come back and didn’t have any spare fuses or switches, wiring diagram and didn’t have a functional ohm meter (really). Had to call next morning and was told 1st tech was fired and a 2nd tech would come! 2nd tech visit, once again, no wiring diagram, didn’t check switches and wiring connections, and told me that I would need a major component and possibly a bad board. Got a call from manager and 2nd tech was fired and rescheduled follow-up!! Gave up and decided to call Freeman’s and guess what, fixed in 45minutes! Guess what, it was the monitor switch and the 1st tech reconnected the wiring wrong!
Description of Work: GE microwave would not power on after DIY replacement of all three door switches.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0


Response from Turner Appliance
A very embarrassing situation to say the least. Both worked for us years ago and were let go for different reasons. Supposedly both had gotten their lives together so we gave them a second chance. Well you see how that worked out, it seemed nothing had changed with either one. I reached out to the customer with an apology and we talked about what had happened. He has been a customer of ours for over 10 years. I offered a refund on anything he was charged for but he wasn't charged anything. I gave him a free service call for the future which he was happy for and said he would call us again and was very grateful that we reached out to call him. We pride ourselves on our service we provide and unfortunately these things will crop up here and there but thankfully very rarely.....Rick.

Amy T.
06/2018
5.0
appliance repair
  + -1 more
technician diagnosed the problem, but could not fix the refrigerator because of the brand. referred me to call manufacturer
Description of Work: refrigerator repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

JOE M.
06/2018
5.0
appliance repair
  + -1 more
I used Turner many times. Their work is consistently quality work. In this instance, a motor cooling the compressor was malfunctioning and the control board got damaged as a result. It was an expensive repair because of the cost the computer module for the control board. Work was completed satisfactorily as always. I find the pricing to be a bit on the high side so I only gave a B.
Description of Work: Refrigerator Control Panel Malfunctioning/Not Displaying

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$460

Joseph M.
06/2018
4.0
appliance repair
  + -1 more
A repairman came out and looked at our oven. He was professional and responsive. The error code was not showing when he arrived, so at first he said there wasn't much he could do. I explained in person the issue and gave him the error code that was showing continuously the days before. I had to ask him to at least take the panel off and look if he saw issues. He did some because the code hasn't shown since over a month later. They did offer a quote to replace the circuit board and it sounded reasonable. I had to call and remind them that he offered a quote though.
Description of Work: Oven repair

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$70

dale S.
05/2018
5.0
appliance repair
  + -1 more
Turner was prompt and fast. He zeroed in on the problem and had the Water Pump replaced. The pump was in the truck and had it fixed within one hour.
Description of Work: Need repair on a Washer

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$280

Contact information

4004 S Meridian St, Indianapolis, IN 46217

http://www.turnerappliancerepair.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 7:00 PM
Tuesday:
7:30 AM - 7:00 PM
Wednesday:
7:30 AM - 7:00 PM
Thursday:
7:30 AM - 7:00 PM
Friday:
7:30 AM - 7:00 PM
Saturday:
8:00 AM - 4:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small,
Appliance Sales and Installation,
Plumbing,
Electrical,
Heating and Air Conditioning,
Water Heaters,
Appliance Refinishing,
Natural Gas Lines,
Dryer Vent Cleaning

FAQ

Turner Appliance is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 7:00 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 7:00 PM

Saturday: 8:00 AM - 4:00 PM

Turner Appliance accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Turner Appliance does not offer free project estimates.
Yes, Turner Appliance offers eco-friendly accreditations.
No, Turner Appliance does not offer a senior discount.
No, Turner Appliance does not offer emergency services.
Yes, Turner Appliance offers warranties.
Turner Appliance offers the following services: Large Appliance Repair & Sales - Washers & Dryers. Refrigerators & Freezers. Dishwashers. Microwaves. Ovens & Cooktops. Disposals. Ice Makers. Water Heaters.

Contact information

4004 S Meridian St, Indianapolis, IN 46217

http://www.turnerappliancerepair.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 7:00 PM
Tuesday:
7:30 AM - 7:00 PM
Wednesday:
7:30 AM - 7:00 PM
Thursday:
7:30 AM - 7:00 PM
Friday:
7:30 AM - 7:00 PM
Saturday:
8:00 AM - 4:00 PM