Turner Appliance

They were very prompt, kept with the estimate and got the job done without a lot of involvement.

My gas dryer stopped working late one afternoon when I was in the middle of doing a large amount of laundry. I immediately called Turner Appliance as I had used them previously. They were able to get a repairman to my house about noon the next day. He determined that the belt on the drum had broken and he quickly and professionally installed a new belt. The price was reasonable and I also used the $10.00 coupon that Turner Appliance had in the Angie's List magazine.

They gave me honest advice -and saved me from an expensive repair.

It was tough getting them out here on time. Once they arrived they were very nice and diagnosed the problem very easily and the dishwasher works perfectly now.

OK First call they were supposed to have a ice maker on the truck and did not. He had to come back the next day; 1st man checked the dryer but said it was okay. I told owner I was not satisfied and he sent out a more experienced guy who found the problem. They did not charge me for the second service call so I thought it fair.

They quickly discovered that the problem was actually burnt wiring that had stopped the machine mid-cycle. Repair was made. Functioning was checked. Detailed description was noted in invoice. Neat, clean and professional.

They were on time, their costs were reasonable, the repair person was pleasant, and the job was done very well.

Came out the day I called and fixed machine. It still leaked when I did laundry again so they came out right away and worked on it until it was fixed.

They did an excellent job. He was very professional, and he showed me what was wrong. It was a minor problem, and I thought the charges were reasonable.

Tech came out, pressed some of the control module buttons, and indicated that module needed to be replaced. I mentioned that 2 years prior, another repair service had come out due to the same issue, and after they cleaned the control module's contacts, it worked fine. Turner dismissed that alternative and said that it would take a new module to resolve the problem. Tech did not even offer to try the contact cleaning for a lesser price. After Turner left, I accessed the module myself and used a can of compressed air to clean the unit. That got the module working again. I've been using the oven - and the existing oven control module - for almost a year now. I feel that I was blown off by Turner for this repair.

I called the company on a Friday afternoon and they set up an appointment for Saturday afternoon. The repair man called when he was on his way, and was right on time. He was polite and professional, and fixed the washer promptly. Given the age of the machine (25 years) he suggested that we might want to replace it before the drum rusted through. I was very impressed with the entire experience and will definitely call Turner again for appliance repair.

The experience was pretty good. They were on time, and their quality of work was satisfactory. I would hire them again in the future, and I have done that.

They have been just fine. Everything has worked out just fine. They came the next day after we called them. They were professional, courteous, and friendly.

I called Turner Appliance on a Sunday, because although I did not need them to come out on the weekend, I wanted to be in the queue for Monday service. They quoted me $225 to replace the rubber phlange, which seemed excessive for a big round piece of rubber, but I have heard that front-loaders are expensive to repair and I needed it fixed right away. They took my information and said someone would call Monday to schedule the appointment. When I had not heard from Turner by mid-afternoon on Monday, I gave them a call. Apparently, weekend calls go to a central office that faxes the orders to each branch. The fax machine was on the fritz and it ate all of the weekend orders. Apparently, they did not think to do some legwork to find out who's orders got lost, and waited to see if the customers called back. Sounds like they haven't heard of computers. Although no one apologized for the inconvenience, I did receive an immediate call back and the service was scheduled for the next day (Tuesday). The serviceman was supposed to show up between 1:30 and 3:30. I got a call at 12:40 that he was on his way. In my opinion, being early is just as bad as being late if your customer has a job and does not have time to sit around all day and wait for you to show up. So, I had to scramble and call my mother who is retired and have her meet the serviceman at the house. It all worked out, and the washer appears to be fixed in the end. I'm torn by my latest experience with Turner. I used them for several jobs when I lived in Greenwood a few years ago, but I am not impressed with my most recent experience at the Carmel branch. The price seemed high and the customer service was lacking. I think next time I have an appliance repair, I'll look elsewhere.

When they came out he didn't have the part so he was going to come back the next day. I had him leave the fridge pulled out because he said he'd be there the next day, but he never showed up. He said he would come that weekend, but he never showed up. Eventually he came out and it turns out it didn't need the part because it started working right after he left. So in the end I was charged over a hundred dollars to have my fridge sit in the middle of my kitchen for four days. I'm on oxygen and I had to set up another oxygen line through my kitchen for four days.

It was good. I have used them three times in the past fifteen years. They are quick and they fix it right the first time. I have never had to call them back to fix the same thing again. I have recommended them to other people. They have definitely been reliable.

Brian is a professional repairman who cleaned our dishwasher from hard water deposits and it now works like new.

If they would have phoned me at anytime during this ordeal there would have been no issues.

It was a pretty straight forward experience. They let me know when they were coming and they did the work fairly quickly. It only took about a half hour or so.

They were very efficient. It was a refrigerator that was about 25 or 30 years old. He left the decision up to us, as it was a good refrigerator. He was a very nice guy. He was honest about everything and was very neat and on time.

The man told us it wasn't worth fixing. He also looked at his dish washer. He said it needed to be cleaned. He just charged us only for a service call. It was less than the information we had before hand.

I had cleaned the coils and everything. They didn't do anything. They just came out and made sure the coils were clean, but they still charged me. They also made sure the fan was working, but I had already made sure it was working.

The parts that he needed he did not have with him. He came back in two days and fixed the washer quickly.

I had just bought this house and the appliance were only two years old so I was surprised to find the fridge was not cooling properly. I called the manufacturer and it was out of warranty so I came to Angie's List to find a repair company. The repair man, Joe, called ahead when he was on his way and arrived on the early side of the 2 hour window. When he removed the fan cover in the Freezer that blows the cold air down to the fridge he realized the fan had malfunctioned - he quickly fixed it and was on his way. I look forward to using them in the future.

The serviceman Ricky came on time and was nice and polite. He did the work well. He apologized when he moved the refrigerator and the drawer fell out on the floor. He cleaned up afterwards. The invoice that he gave me was totaled wrong and when I noticed, I called the office to ask for a corrected invoice, thinking it would be simple and they would simply acknowledge that it had been added wrong and send the corrected copy. The woman who handles the invoices got argumentative and was very rude. She said that I couldn't read numbers. I faxed them my copy which had an incorrect total. The copy they sent me back was clearly written over and the total on the invoice was changed. When I asked had Ricky corrected the total, she said no one had and said "I was accusing them of trying to rip me off." I did not think that at all. When I told her the invoice had clearly been corrected and the total was changed, she got worse and became more rude and unkind. I was surprised and disappointed at how I was treated. I told her I felt disrespected as a customer, she didn't care. She actually got worse when I asked why she was being so disrespectful and harsh. She did not listen well and she kept being rude. I simply wanted the corrected invoice with the correct balance on it for my records. She denied the invoice had been written over and insulted me. She was very harsh and extremely unprofessional. The copy they faxed me and my copy; the one that Ricky had left were clearly different. The one that Turner had, the balance had clearly been written over. It made me feel bad that they said they had not written over it, because you could clearly see double writing on their copy. I wanted to speak to the Manager, in hopes that he was professional and polite and would apologize for the unprofessional way his employee had treated me, but the woman hung up on me. I was so shocked at how I was treated. My husband was right by me when I was on the phone and he said I was calm and polite and he could not understand why she got so rude either. It bothers me that a business would treat a good customer so unprofessional over something that was not originally a big deal. Had she simply sent the corrected copy and said, we caught the mistake and corrected the total and sent you the corrected copy, that would have been a normal response. The way I was treated was not appropriate. The woman who handles the invoices was so inappropriate, harsh and very unprofessional. I am still so shocked at how I was treated. I'm grateful that no other business has ever treated me this way and that most businesses care about their customers and like repeat business. Any business can be friendly and treat you well when they want to be hired for a job, but a really Good Professional business treats a Customer well from beginning to end. Turner failed terribly when it came to the very important factor of treating a Customer well if there is a problem.