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Turner Appliance

Appliance Repair, Appliance Repair - Small, Appliance Sales and Installation,

About us

If one of your home or business appliances suddenly breaks, whether a refrigerator is not cooling or a stove is not heating, don’t stress, call Indianapolis’ Turner Appliance. We specialize in repairing appliances and getting you quality new or refurbished units when necessary. Our dedicated team is committed to providing excellent repairs, installation services, parts, and warranties. No matter your appliance disaster, you can rest assured that Turner Appliance will handle it with prompt professionalism.

Business highlights

65 years of trusted experience

Services we offer

Large Appliance Repair & Sales - Washers & Dryers. Refrigerators & Freezers. Dishwashers. Microwaves. Ovens & Cooktops. Disposals. Ice Makers. Water Heaters.

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.72,103 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
8%
3
3%
2
2%
1
4%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1826-1850 of 2103 reviews

Anne S.
10/2014
4.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Barbara B.
09/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Fixed the dishwasher, works fine now.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$79

Steven K.
09/2014
5.0
appliance repair, plumbing
  + 0 more
unknown
Description of Work: New ice maker and small repair to dishwasher.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$285

steven H.
09/2014
4.0
appliance repair
  + -1 more
unknown
Description of Work: Replaced compressor on subzero built-in fridge.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Gayle C.
08/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: They repaired a sensor on our dryer. It malfunctioned again a little over a month later. They have a 30 day warranty. But they replaced it again for FREE! EXCELLENT customer service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$80

Robert P.
08/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Laura T.
08/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sean T.
07/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Washing machine stopped working. I was able to get Jeff out to my house within a day of requesting service. He quickly diagnosed the problem, which unfortunately was going to cost a little more money than we wanted to spend. He was nice enough to try to make a parallel repair to the machine which would have been much cheaper, but it did not resolve the main issue unfortunately. | |I decided to think about whether we should buy a new machine or have Jeff back out to fix it. After a couple days of thinking, we decided to have Jeff back out. We were able to make an appointment for the very next day. He showed up right on time (actually a few minutes early which is definitely not the norm in the service industry) and had the problem fixed in no time. | |Turner Appliance was great. They give 2 hour service windows and the technician calls you while they are on their way to your home. I hope I won't have to, but I will definitely use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$316

Response from Turner Appliance
Thank you for the great review. [Member Name] is a great tech and a great person. We love him over here and so do our customers. Thanks again, Rick.

Peder B.
07/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Came on time. Wasn't sure what the problem was. Suggested two things. The first worked fine. The second required a back ordered part that broke when it came and was installed. A second part came and now the stove works fine.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Leslie R.
07/2014
5.0
appliance repair
  + -1 more
Very prompt service.
Description of Work: Replaced a part in my dryer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$183.6

RANDALL C.
06/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Larry C.
06/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: They they checked out the refrigerator and found that the freezer fan motor needed to be replaced. Great job on diagnosing the problem. Will definitely use again. |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
2.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Patricia R.
06/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Work was completed over two days as a part was needed. Cleaned up afterward and I'm happy with the repair.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$350

Jodi B.
06/2014
4.0
appliance repair
  + -1 more
unknown
Description of Work: Refrigerator was leaking water onto the wood floor and into the adjoining carpeted room. We called Turner Appliance to check to see what the problem was. The first person who came out misdiagnosed it. Within two days we noticed it leaking again onto the wood floor and the carpeted room. |When we reported this to tell Turner Appliance they said the gentleman who came to our house was no longer working for them. They sent another person to check and to fix the problem. Had the first person fixed the problem as the 2nd person did, I would say I would use Turner Appliance again for sure, and I would have rated Turner Appliance with all A's. The fact that they no longer have that first person working for them, I might consider using Turner Appliance again.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$130

Response from Turner Appliance
Thank you for the overall "B" and considering us for your next repair. We wish we didn't have to go back on call's that were mis-diagnosed but we are all human and unfortunately there is going to be mistakes. This is an inconvenience for our customer and us. Running upwards of 100 call's sometimes each day were going to run into that. We do our best to avoid call backs but in this business and the volume of calls we do it's going to happen. We appreciate you taking the time to write this review and looking forward to serving you on your next appliance need. Thank you, Rick.

Cindy S.
06/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: This was my first time using Turner Appliance and I was very impressed. Pleasant service on the phone and in person. Very knowledgable, on time, and quick to make repair. Highly recommended!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marilyn L.
06/2014
3.0
appliance repair
  + -1 more
question diagnosis
Description of Work: spent 5 minutes and said needed 650 dollar work done--the wash machine only 3yrs old and hardly used

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$54

Response from Turner Appliance
I called the customer after seeing that they said they wouldn't hire us again to find out why. They were very pleasant and said they were very happy with us and that the "NO HIRE" was a mistake. They were however very unhappy with their washer needing such an expensive repair, especially since it was only a few years old. They did say they were going to call Angies List to correct that. Thanks, Rick.

Natalie C.
06/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Repaired refrigerator. Made immediate appointment and came out that day. Technician was knowledgeable and had parts needed with him. Completed work within the hour, Arrived promptly and explained work needed thoroughly.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Annie O.
06/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Replaced stove control board

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Greg W.
06/2014
5.0
appliance repair, appliance sales
  + 0 more
unknown
Description of Work: We purchased a new washing machine from Turner Appliance, and it has worked wonderfully since the day the crew from Turner came out and installed it. As rental property owners, we want our tenents to have the benefit of reliable home appliances. To that end, Turner Appliance is pretty much our go-to for stoves, refrigerators, washers and dryers. | |

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Eric R.
06/2014
3.0
appliance repair
  + -1 more
unknown
Description of Work: I called to inquire about service for an appliance. I was informed that there is a $70.00 charge for a house call and there could be additional fees based upon the technician's discretion. There was no detail as to how or when that fee could be added to the cost. The person I talked to was not very friendly. Paired with this and the high fees, I would not use, or recommend them.

Rating CategoryRating out of 5
value
2.0
professionalism
3.0

$80

Response from Turner Appliance
First off our calls are all recorded for "quality assurance". He was told the same thing as any other customer that calls in. His service call would be $60. He was also told that if he did not want to repair the unit that there may be a $10 labor fee only if the tech has to tear into the unit, but not always. He was told the tech would diagnose the problem and then at that time he would be told what was wrong with the unit and how much the repair would be. Some people want to know exactly what the repair cost is going to be over the phone. This is not possible until we actually look at it and diagnose the problem. If you call your mechanic and tell him your motor is making a funny noise and you want to know how much the repair will be, he is going to tell you the same thing...."I need to look at it first". We have terrific women in our office and have no problems with them and our customer's. Thanks, Rick.

Sue H.
06/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

James S.
06/2014
5.0
appliance repair
  + -1 more
See above comment.
Description of Work: repaired front loading washer. Service was great and we would gladly use them again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Jeanne M.
05/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Repaired ice maker in refrigerator. The wrong part was sent initially so another service call had to be scheduled but fortunately the 2nd visit fit into my schedule. I would definitely use Turner Appliance Repair in the future!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$300

Response from Turner Appliance
Thank you for your review and your patience with us having to make another trip because of a wrong part coming in. I wish I could say that this was the first time this has happened. When we order parts from the distributor's here in town or out of town our hands are tied at that point. Unfortunately once in awhile a wrong part is shipped and it becomes an inconvenience for our customer and us. Thanks again for the great review and we will be here next time you need us.

JACOB D.
05/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: They returned again to see why washer tub was not rotating. This time problem was with transmission. Since the cost would exceed value of washer I bought a new washer. There was no charge as it was within 90 days of the last call to my house. I appreciated the guy's honesty about the machine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Tamara C.
05/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

4004 S Meridian St, Indianapolis, IN 46217

http://www.turnerappliancerepair.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 7:00 PM
Tuesday:
7:30 AM - 7:00 PM
Wednesday:
7:30 AM - 7:00 PM
Thursday:
7:30 AM - 7:00 PM
Friday:
7:30 AM - 7:00 PM
Saturday:
8:00 AM - 4:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair,
Appliance Repair - Small,
Appliance Sales and Installation,
Plumbing,
Electrical,
Heating and Air Conditioning,
Water Heaters,
Appliance Refinishing,
Natural Gas Lines,
Dryer Vent Cleaning

FAQ

Turner Appliance is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 7:00 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 7:00 PM

Saturday: 8:00 AM - 4:00 PM

Turner Appliance accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Turner Appliance does not offer free project estimates.
Yes, Turner Appliance offers eco-friendly accreditations.
No, Turner Appliance does not offer a senior discount.
No, Turner Appliance does not offer emergency services.
Yes, Turner Appliance offers warranties.
Turner Appliance offers the following services: Large Appliance Repair & Sales - Washers & Dryers. Refrigerators & Freezers. Dishwashers. Microwaves. Ovens & Cooktops. Disposals. Ice Makers. Water Heaters.

Contact information

4004 S Meridian St, Indianapolis, IN 46217

http://www.turnerappliancerepair.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 7:00 PM
Tuesday:
7:30 AM - 7:00 PM
Wednesday:
7:30 AM - 7:00 PM
Thursday:
7:30 AM - 7:00 PM
Friday:
7:30 AM - 7:00 PM
Saturday:
8:00 AM - 4:00 PM