Turner Appliance

Description of Work: My microwave quit working. Turner Appliance came to the house, checked it out and confirmed it was not repairable. I had to buy a new one.

Description of Work: Fixed the dishwasher- removed broken glass from the water line

Description of Work: There service charge was 20 dollars more and they said I would have to show the coupon to get the Angie's list discount and there was no coupon on the email. Representative on the phone did not seem concerned.

Description of Work: I bought a used refrigerator from them. The first one broke within a few days and they brought out a replacement. The replacement continues to work..

Description of Work: Difficult installation of oven. Very well done and professional.

Description of Work: Samsung dishwasher seal. Didn't order correct part and, on second visit when they discovered the part would cost $200+ I opted to buy new dishwasher. |Buyers should be aware this business charges for sales call and the cost of sales call is not included in repair. In addition, the owner advised there is a mark-up on parts after two of his employees assured me there was not. He did however tell me several times how he sleeps good at night because of how long they have been in business.

Description of Work: .

Description of Work: I had Turner come out to diagnose a knocking sound with my washing machine. The technician determined that the machine needed new belts. The cost of the belts was quoted at $35 and labor was quoted at $80. He didn't have the belts on his truck so he was going to have to order them and come back out another day to install them. I decided to order the belts and install them myself rather than pay $115. The technician understood and was very professional. I would use them again.

Description of Work: Very professional, on time, excellent fair price. My microwave (so I thought) was broken. Long story short, it did end up being broken, but they told me that I need a whole new mother board and they are no longer making them and that the whole microwave was dead. The microwave was not totally dead, it was actually a blown fuse that made the plug outlet lose power. He was to get back to me once he talked to his guy who can rebuild mother boards. He never got back to me. I ended up plugging the microwave into another outlet and it turned on and started to work, but ended up not heating things. |Only thing I was disappointed about was that the service man didn't try and see if it was indeed a bum outlet and did not call back with the info I was waiting on. |But with that said, I would still use them again, fair price, honest and punctual! |

Description of Work: Adjustment of refrigerator/freezer door due to frost forming inside freezer.

Description of Work: Excellent service on refrigerator. Good job fixed problem.

Description of Work: I am filing this complaint against Turner appliance for the following reasons: |1. Poor customer Service |2. Mis-diagnosis of a problem |3. Not standing behind work as advertised |4. Damaging our floors |5. Rude and condescending response from the owner |We called Turner Appliance after looking at who could do work on a subzero refrigerator and after looking at Angies list for recommended repair. We chose Turner because of their "A" rating on Angies List , 3 year warranty on parts, and their statement indicating that they stand behind their work "Our home appliances can last for quite some time, but occasionally unforeseen issues occur. Our bonded, insured, and licensed experts can immediately respond to your specific needs." |1. First Call: We called Turner for a problem with our subzero freezer. Since my wife and I work, I asked for their first call so we could take some time off in the morning and go back to work. They said my repair man would be there between 8 and 9 the next day. So at 9:15 the next day, I called to see where our technician was, and the dispatcher said he was still in the shop and no one should have given me a 9am start as their techs come to the shop in the morning. I told them I specifically asked for a time as I was scheduling time off work and I was told my tech would be there between 8 and 9. So, at 9:45 the technician arrived. He was nice and courteous and diagnosed that our compressor was over heated and in attempt to save us from buying a compressor cleaned the condenser coil which was dirty and told me to wait an hour, and if the compressor didn't kick on, that I should call and tell them that I needed a new compressor. So after waiting about an hour and a half, I tried to turn the freezer back on. The compressor buzzed, but wouldn't cool the freezer. I turned the freezer off and I called Turner to order a compressor and they said it would take a couple of days to get the part in and they would call when it came in. |2. The compressor arrived and we again scheduled a call between 8 and 9. David (a different Technician) showed up about 8:45 with the compressor and in casual conversation asked if the first technician had come back after the compressor wouldn't come on. I said no and he thought that was strange as if they should have verified the problem, and I told him that I thought the compressor was trying to come on but wouldn't. He immediately said let me look at something and in about 30 seconds told me that my problem wasn't the compressor as I had no Freon in the system. He thought we may have a leak so he put some refrigerant in the system and after a matter of minutes we could hear the refrigerant leaking from where the evaporator coil is found. He said we would have to order an evaporator coil and it would take another couple of days to get in. I told him to order the part and we would wait |3. Turner called when the part came in to schedule David's return and I said that since we both work, can we schedule a first call again. She told me that David was busy with a first call the next morning, but that he could be there at noon and the job would take until about 2 to complete. I knew I had a scheduling conflict, so I told her that I would call my wife and call her back. After confirming that my wife could be there at noon, I called back and said that my wife could take a long lunch and be there at noon. She confirmed that David would be there at noon. At 12:30 the next day I called to see where David was and a different dispatcher told me that David would be there between 12 and 2. I told her that I was told David would be there at noon and not between 12 and 2 as she was explaining. She apologized but said she couldn't do anything about it as David was on another job. So in an effort to get our freezer working, my wife took a half a day off to meet with David. David arrived with another technician at 1:45 and apologized for the mix up. After trying to get the evaporator in and failing to do so because of the small opening, he attempted to patch the hole. That didn't work, so David said he would have to return with more people to help move the refrigerator |4. David returned the next day to replace the coil and in the process of pulling out the refrigerator broke a water line to the ice maker. David told me that he attempted to turn the valve to the water line off before moving the refrigerator, and thought he had actually turned it off. After water started pouring out on the floor, David went down to the basement and tried again to turn off the water at the valve again, and this time broke the part on the valve. He then went to the main water shut off to the house and closed that valve to prevent further damage. There was quite a bit of water on our hardwoods and it took multiple towels to dry up. David said that the Plexiglas that they used to bring the refrigerator out on had water underneath it, and he thought that is where the damage occurred. David told my wife that they have accidents like this and that they would take care of the hardwood floors after the freezer was fixed. David replaced the coil and pressurized the system and left with the freezer operating. That night the freezer stopped operating. We called Turners and told them that our freezer had stopped working and that our floors were damaged and we got a message that they would return our call that night or the next day; so much for emergency service |5. The dispatcher called the next morning and told us that the owner would address our floors on Monday and David was already on his way to our house. He got to our home and found a shrader valve leaking on the compressor which he quickly repaired. We showed David the floors and he said that they would probably have to sand and refinish the floors. We told him that we knew it was an accident and he stated that they had many other accidents like this and he had heard that their insurance was getting more expensive. We never anticipated the following |6. Rick Turner called my wife on Monday and was condescending and rude. He told my wife that he hadn't talked to the technicians who had worked on our freezer and he would have to get their side of the story. He knew that our floors had been damaged, but insinuated that it was our fault. My wife asked how we could be responsible and he answered that it was faulty copper lines. After talking to my wife for about 10 minutes, my wife told Rick that she was going to turn the problem over to her husband, and told him that that he never apologized for our inconvenience, our damaged floors, or our loss of work from the wrong diagnosis. We have never ever had a problem with the water lines before Turner appliance showed up and moved the refrigerator. I called Rick that afternoon and he again told me that he would have to talk to his technicians but he told me their company was in good standing with the Better Business Bureau and Angie's list. I told him that I work for a service company and accidents happen, and we weren't accusing his company of doing the damage on purpose. We just expect to be treated fairly and for his company to stand behind his work. He assured me he would fix it if it was his fault and he would call me before noon the next day. He called the next day and told me that the copper line to the ice maker was installed incorrectly and they weren't at fault. I told him that wasn't acceptable as we have never had a problem with the refrigerator and freezer before his company showed up. He then asked me to talk to plumbers so that they could explain the problem to me and I told him I wasn't going to waste my time and energy following up on his poor workmanship. I told him I would see him in court( we haven't ever done this before). |7. We have never ever sued anybody for work done on our home, and for most part, have had great work done by the people we have come to our house. I don't understand a company not standing behind something they did. Rick never even offered to come out and look at the damage, as his stance was that the refrigerator lines were installed improperly 28 years ago. Again, let me reiterate that we have never had a water problem with the freezer before his company came out to work on our freezer. I want people to be aware that this company does not stand behind their work; they do not come on time as promised and the owner, Rick, talked to my wife like she was a second class citizen. My wife and I regret our experience with Turners and want to advise others to stay away. |8. We are now updating our kitchen (cabinets and appliances) and our contractor who is doing the work said our floors are ruined by the water that had come from our refrigerator( floor is bowed) He is currently working up an estimate to replace the floors, but his rough guess is around $3000 |

Description of Work: Turner Appliance was very responsive to my call to service my refrigerator a few days before Thanksgiving. They came on Saturday for the initial diagnosis, returned on Monday and again on Tues when the part had been located and delivered. The service technician was explained all the options, approximate costs, and times for repairs. I am very pleased with their service.

Description of Work: Installed dryer

Description of Work: I called and they came out the next day. I had a microwave/oven combo that would not work. I was able to schedule an appointment while on the phone the first time. They gave me a 2 hr window and Bobby was there during that time frame. Bobby told me that it was one of two things and he would order the parts for each so that he could fix it as soon as the parts were in. He said it would be about 7-10 business days, but it was only 3 days. He came out and repaired the oven. He tested everything. All the parts were new and under a 3 yr warranty. He was very personable and answered all my questions. I will use them again if I have any appliances that break after the original warranty runs out.

Description of Work: We have used Turner appliance several times over the years and twice this year. Chris was the serviceman that came out both times and he is great. Very personable and always lets me know what he has found and what needs to be done. I will continue to use them whenever we need appliance repair work done.

Description of Work: Told me he could not repair refrigerator and it would have to be replaced.