Turner Appliance

I HAVE USED THIS COMPANY MANY TIMES FOR SEVERAL TYPES OF APPLIANCES. THE COMPANY IS VERY FRIENDLY, EFFICIENT AND THE REPAIRMEN ARE VERY COMPETENT.

THEY WERE REAL GOOD ABOUT MEETING MY SCHEDULE. THEY CAME OUT WITHIN THE GIVEN TIME FRAME. THE TECHNICIAN DID SEVERAL TESTS TO CHECK THE DRYER. HE DIDN'T FEEL THERE WAS ANYTHING WRONG WITH THE DRYER. HE DISCONNECTED THE DRYER FROM THE DRYER VENT. HE SAID HE WOULD NOT CHARGE FOR THIS VISIT. HE WANTED ME TO DRY A LOAD OF CLOTHES, AND CALL THEM THE NEXT MORNING. THE CLOTHES DRIED MUCH QUICKER. WHEN I TALKED TO THEM THEY SAID THEY COULD REPLACE THE VENTING FOR AROUND $200-$250. WE SCHEDULED AN APPOINTMENT TO DO THE WORK ON FRIDAY. AROUND 5PM HE CALLED AND SAID HE COULDN'T COME UNTIL 7PM. I SAID THAT WAS LATE, AND I SUGGESTED HE COME THE NEXT MORNING. HE WAS HERE AT 8AM. BILL, THE TECHNICIAN WAS VERY PROFESSIONAL. HE CLEANED UP AFTER HIMSELF. IT WAS HIS DAY OFF, BUT HE WORKED IT OUT WITH HIS BOSS TO COME ON THE SATURDAY. MY DRYER WORKS WONDERFUL! A+! THE PRICE GIVEN INCLUDES A $10 ANGIE'S LIST DISCOUNT.

THEY HAD TO COME BACK TWICE BECAUSE HE DIDN'T HAVE THE RIGHT PIECE.

EVERYTHING WENT SMOOTHLY; ON TIME, QUICKLY IDENTIFIED PROBLEM, ORDERED PART, RETURNED AND INSTALLED. VERY GOOD EXPERIENCE. NO COMPLAINTS AT ALL WITH THIS COMPANY!!!!

THEY ARE NOT IN THE BUSINESS OF SELLING NEW APPLIANCES, SO WE APPRECIATED HIS HONESTY.

THE REPAIRMAN WAS VERY LATE, AND I WASTED 2 DAYS GETTING DISHWASHER REPAIRED. HE SHOULD OF HAD PARTS NEEDED AT LEAST BEFORE THE SECOND SCHEDULED DAY OF SERVICE

THEY COME OUT QUICKLY, ARE NICE, AND ARE SYMPATHETIC TO YOUR NEEDS, EACH TIME THEY COME. THE FIRST, SECOND, THIRD, AND FOURTH, BUT USUALLY BY THE FOURTH TIME THEY HAVE IT DONE! KINDA

VERY GOOD. RELIABLE, TIMELY, AND PROFESSIONAL. BOBBY WAS GREAT!!

THEIR SERVICE WAS GOOD. I WAS JUST NOT SURE IF I GOT SOLD MORE THAN I NEEDED.

KEVIN WAS QUIET BUT VERY DILIGENT IN HIS WORK. CONCERNED ABOUT CUSTOMER'S APPROVAL TOWARD OVERALL EXPERIENCE. WE WOULD USE THEM AGAIN AND RECOMMEND THEM TO OTHERS.

THE FIRST DAY SCHEDULED FOR THEIR APPOINTMENT I WAITED TWO HOURS BEYOND THEIR TIME 'WINDOW', THEY WERE NOT SHOWING SO I HAD TO CALL THEM AND THEY RESCHEDULED FOR A DAY OR TWO LATER. THE SAME THING HAPPENED THE SECOND DAY. I CONTACTED THEIR OFFICES TO HAVE SOMEONE IN CHARGE CONTACT ME TO RECTIFY THE MATTER BUT MY CALL WAS NEVER RETURNED. NOT WHAT I EXPECT FROM AN ANGIE'S LIST COMPANY. THEY DID DO THE JOB THOUGH AND THE GUY THAT CAME OUT WAS GOOD, JUST POOR CUSTOMER CARE ON THE OTHER END.

THEY NEED TO SHORE UP THEIR COMMUNICATION WITH THEIR CUSTOMERS A BIT MORE.

TECH CAME OUT NEXT DAY AND SPEND A COUPLE OF HOURS WORKING. HE DECIDED A PART NEEDED TO BE REPLACED, BUT THE PART HE REPLACE DID NOT SOLVE PROBLEM. I ENDED UP HAVING MANUFACTURE OF PRODUCT COMPLETE THE REPAIR. HOWEVER, TURNER WAIVED ALL CHARGES, INCLUDING TRIP FEE. GREAT PEOPLE. RARE TO FIND TRUSTWORTHY, HONEST PEOPLE IN ANY BUSINESS THESE DAYS. I WOULD HIGHLY RECOMMEND. I WILL CALL FOR FUTURE REPAIR NEEDS.

THE REFRIGERATOR PROBLEM WAS AN UNUSUAL ONE (SPECIFIC TO A PARTICULAR MODEL) THAT THE TECHNICIAN HAD NEVER SEEN BEFORE. THIS WAS UNDERSTANDABLE. IT TOOK 4 VISITS AND A CALL TO THE MANUFACTURER TO RESOLVE THE PROBLEM. ALTHOUGH I WAS NOT BILLED UNTIL THE PROBLEM WAS RESOLVED, I HAD TO MAKE MANY CALLS TO INFORM THEM THAT THERE WAS STILL A PROBLEM AND TO SCHEDULE RETURN VISITS. SOME OF THE CALLS WERE NOT RETURNED, AND THERE WAS A LOT OF CONFUSION ABOUT HOW IT WOULD BE HANDLED.

MEN WERE PROFESSIONAL. REMOVED AND HAULED AWAY OLD WASHER. REPLACED WITH A VERY NICE RECONDITIONED ONE OF THE SAME BRAND BUT NEWER ON THE SAME DAY.

ICE MACHINE STILL NOT WORKING, HAD TO CALL THEM OUT FOR A SECOND VISIT, (IT WAS AT NO CHARGE).

THIS COMPANY WAS POLITE, TIMELY AND THE PRICE WAS GOOD.

THEY DID A GREAT JOB AND CAME ON TIME. THEY TOOK CARE OF THE PROBLEM RIGHT AWAY. THEY WERE VERY COURTEOUS.

THEY HAVE WEEKEND AND EVENING SERVICE AVAILABLE AT NO ADDITIONAL CHARGE.

KENTON CALLED TO LET ME KNOW WHEN HE WOULD BE ARRIVING. HE ALSO NOTICED THAT THE HANDLE ON MY OVEN DOOR WAS LOOSE. AT NO EXTRA CHARGE, HE TIGHTENED IT UP. BECAUSE HE WAS A SELF-CLEANING OVEN, IT REQUIRED THE DOOR BEING TAKEN APART TO MAKE THE REPAIR.

HE TOLD US THIS WAS REALLY NOT NEEDED BUT DID IT BECAUSE WE WANTED HIM TO. I DID THINK THE PRICE FOR THE REPAIR ON THE WASHER WAS A BIT HIGH. AS FAR AS THE WORK AND BEING ON TIME, HE WAS GOOD. HE WAS VERY PROFESSIONAL.

THERE WAS A LACK OF RESPONSIVENESS AND THEY WERE NOT VERY PROFESSIONAL.

THEY SHOWED UP ON TIME AND WERE VERY PROFESSIONAL. I WAS PLEASED WITH THEIR WORK AND I WILL HIRE THE COMPANY AGAIN. I HIGHLY RECOMMEND THEM TO OTHERS.

I CALLED AT 11:30 AND THEY WERE HERE BY 12:00.

MY DRYER WAS MAKING ALL KINDS OF SQUEAKING NOISES. THE SERVICEMAN WAS QUICK, HE TOOK A $10 OFF ANGIE'S LIST COUPON. THEY HAD A $39.50 SERVICE CALL. THE ONLY PROBLEM WAS ON THE PROFESSIONALISM. I HAVE A LARGE RUG INSIDE THE HOUSE AND OUTSIDE THE DOOR, AND BOTH TIMES THE SERVICEMAN CAME IN AND OUT, HE DIDN'T EVEN BOTHER TO WIPE HIS FEET. AFTERWARDS, I HAD TO CLEAN UP HIS FOOTPRINTS.