Turner Appliance

KEVIN DID A TERRIFIC JOB. I HAD REAL CONCERNS ABOUT THE EXTENT OF OUR PROBLEM, BUT IT WAS AN EASY FIX, AND WE HAVEN'T HAD A PROBLEM SINCE. THE ANGIE'S LIST DISCOUNT WAS NICE, TOO!

FOUND OUT THE WATER SUPPLY WAS NOT HOOKED UP BY ANOTHER COMPANY. THE ENTIRE EXPERIENCE WITH TURNER WAS GOOD.

I SCHEDULED AN APPOINTMENT AND THEY WERE SUPPOSED TO BE HERE YESTERDAY BETWEEN 2 AND 4 PM. AT 3 PM, I HAD A FEELING THEY WEREN'T COMING, SO I CALLED. THE LADY I SPOKE WITH TOLD ME THEY GOT A NEW COMPUTER SYSTEM AND IT WIPED ME OFF. SO, THEY DIDN'T HAVE ME DOWN. SHE TOLD ME THE OWNER WOULD CALL ME, BUT THAT DOESN'T REALLY HELP ME.

GOOD WORK, HE WAS VERY FLEXIBLE IN ADJUSTING HIS SCHEDULE TO MY NEEDS. I WAS VERY PLEASED.

FIRST, I HAVE NEVER BEEN ANY HAPPIER WITH ANY REPAIR SERVICE IN THE PAST. THEY SENT OUT BILLY AND HE WAS ON TIME. HE FIXED THE WASHER FIRST AND THEN WENT TO WORK TO TRY TO DIAGNOSE THE PROBLEM WITH THE DRYER. I HAD THE DRYER DRUM FELT CHANGED 6 YRS. PRIOR AND THAT TOOK CARE OF THE PROBLEM UNTIL SLOWLY OVER THE LAST YEAR THE CLOTHES WERE GETTING MARKS AGAIN. BILLY TOOK THE DRYER APART AND DETERMINED THAT THE DAMPNESS OF THE CLOTHES ON THE FELT SLOWLY WAS CAUSING A RUST SITUATION ON THE DRUM, PROBABLY A MANUFACTURER DEFECT, SINCE IT HAPPENED TWICE. HE TOOK EXTRA CARE TO CLEAN ALL THE LINT OUT ON THE INSIDE OF THE WORKS, THAT WE USUALLY DON'T SEE. HE COATED THE METAL PART THAT THE FELT RESTS ON, SO THAT HOPEFULLY, THE DRYER WILL NOT HAVE A RUST PROBLEM FOR THE REST OF ITS LIFE.

WHILE HE GOT THE TRASH MASHER UNSTUCK HE DID NOT RESET THE FOOT RELEASE. THIS MEANS THE UNIT MIGHT EASILY GET STUCK AGAIN. I DID NOT NOTICE THAT WHILE HE WAS HERE SO I WOULD HAVE TO PAY FOR EXTRA SERVICE TO HAVE THIS FIXED. MY ASSUMPTION WAS THAT IF YOU FIX SOMETHING YOU FIX THE PROBLEM THAT CAUSE THE NEED FOR REPAIR WORK. OTHER WISE THEY WERE PROMPT, FRIENDLY AND CLEANED UP WELL.

THE MAN WHO CAME WAS VERY NICE. HE LOOKED AT BOTH APPLIANCES, EXPLAINED WHAT WAS WRONG WITH THEM, AND GAVE US ESTIMATES FOR BOTH. WE DECIDED TO JUST FIX THE OVEN. HE HAD IT WORKING IN NO TIME. I DO NOT KNOW HOW MUCH SOMETHING LIKE THIS WOULD NORMALLY COST, BUT WE FELT IT WAS A LITTLE HIGH FOR THE 15-20 MINUTES HE WAS THERE. HOWEVER, WE WOULD USE THIS COMPANY AGAIN.

OVERALL EXPERIENCE WAS GOOD. THERE WAS A MISHAP WITH DRYER UPON COMPLETION OF WORK, AND WAS CORRECTED BEFORE HE DEPARTED. SERVICE TECH WAS A NICE YOUNG MAN.

ALL COMMUNICATIONS WITH THE COMPANY WERE POSITIVE, HOWEVER THEY WERE LATE IN SHOWING UP.

THE COMPANY RESPONDED QUICKLY TO MY CALL AND THE REPAIRMAN ARRIVED ON TIME. THE PROBLEM WAS FOUND AND SOLVED WITHIN A SHORT TIME. THE REPAIRMAN WAS VERY POLITE.

THE TECHNICIAN WAS NICE, THE PROBLEM WAS THE PERSON ON THE PHONE. THE TECHNICIAN HAD TO RETURN A SECOND TIME AND THEY MESSED UP MY APPOINTMENT. THE PERSON ON THE PHONE THAT DAY WAS VERY NICE IN TRYING TO GET HIM OVER THE FOLLOWING DAY (HE WAS SUPPOSED TO BE AT MY HOUSE TO COMPLETE THE WORK BETWEEN 9-11), BUT WHEN I CALLED (AT 10:30) THE NEXT DAY TO CHECK AND SEE WHY THE TECHNICIAN HAD NOT ARRIVED YET (AFRAID THEY HAD MESSED UP THE APPOINTMENT AGAIN), THE PERSON ON THE PHONE WAS RATHER "IMPATIENT''. I WOULD NOT WANT TO DEAL WITH THAT SPECIFIC PERSON AGAIN.

WE ORIGINALLY ASKED HIM TO JUST CHECK OUR ICE MAKER. WHILE HE WAS HERE I ASKED HIM IF HE COULD CHECK MY DISHWASHER AND HE WAS WILLING TO FIX THAT AND OTHER THINGS IF I NEEDED IT. HE ALSO HONORED THE ANGIE'S LIST DISCOUNT.

I HAVE USED THEM TWICE AND HAVE HAD GOOD SERVICE.

I WAS ALARMED THAT $40 WAS JUST TO SHOW UP (MOST COMPANIES CREDIT THIS COST TO THE BILL). HE CHARGED $48 AN HOUR FOR LABOR AND WAS HERE ABOUT AN HOUR AND A HALF. ALL THE WORK WAS GREAT AND HE WAS POLITE AND CONSIDERATE.

WE WERE SATISFIED WITH THE SERVICE, BUT FELT THAT IT WAS EXPENSIVE RELATIVE TO THE TIME AND EFFORT EXPENDED.

THEY WERE COURTEOUS AND PROMPT. I THOUGHT THE PRICE WAS FAIR.

THE TECHNICIAN, RICK, WAS VERY POLITE AND KNOWLEDGEABLE ABOUT THE MAYTAG NEPTUNES. THERE WAS A LONGER DELAY THAN USUAL IN GETTING THE REPAIR COMPLETED, BUT IT WAS THE FAULT OF THE PARTS DISTRIBUTOR, NOT RICK OR TURNER APPLIANCE. I WILL DEFINITELY USE TURNER APPLIANCE AGAIN.

HE WAS VERY EFFICIENT, POLITE AND QUICK. HE CLEANED UP AFTER HIMSELF. HE WAS ON TIME, GOT RIGHT DOWN TO WORK, EXPLAINED EVERYTHING CLEARLY AND LEFT QUICKLY.

THEY SEEM QUITE KNOWLEDGEABLE AND WE'D USE THEM AGAIN.

THEY WERE AVAILABLE WHEN THE JOB WAS NEEDED.

I CALLED ON MONDAY AND THEY ARRIVED LATER THAT AFTERNOON TO REPAIR THE WASHER. IT WAS WORKING THAT AFTERNOON BUT BY TUESDAY IS WAS NOT FUNCTIONING. I CALLED ON TUESDAY ASKING THAT THEY COME BACK AND RETURN IT TO WORKING ORDER. THEY SAID THEY COULD NOT BE HERE ON TUESDAY, BUT WOULD ARRIVE ON WEDNESDAY BETWEEN 1-3. I WAS HOME WAITING, BUT MUST HAVE NOT HEARD HIM. AT 1:15 I CALLED AND FOUND OUT THAT HE HAD LEFT A NOTE IN MY DOOR AND DID NOT WORK ON WEDNESDAY. I AM DISAPPOINTED AND WOULD SIMPLY LIKE MY MONEY BACK.

I LIKE THAT HE CAN DO THIS IN A NEW YORK MINUTE AND HE IS TESTING EVERYTHING TO MAKE SURE IT IS ALL WORKING PROPERLY BEFORE HE LEAVES. HE FIXED IT, THE DRYER IS RUNNING, AND THEY WERE VERY RESPONSIVE, FRIENDLY, AND PROFESSIONAL. I'D DEFINITELY USE THEM AGAIN AND HIGHLY RECOMMEND THEM.

THEY ARE PROMPT, WITH GOOD SERVICE AND A REASONABLE FEE.

ARRIVED NEXT DAY AFTER I CALLED. PROMPT, PROFESSIONAL AND HONEST. TOLD ME THAT I DID NOT NEED THE REPAIR I THOUGHT I NEEDED. FIXED THE PROBLEM WITHOUT CHARGING TOO MUCH. SHOWED ME HOW TO PREVENT A SERVICE CALL FOR ONE OF THE PROBLEMS. I APPRECIATE THE HONESTLY!

VERY GOOD, PROFESSIONAL PEOPLE. FIRST TIME I HAVE USED THEM AND WOULD USE THEM AGAIN.