Turner Appliance

RICK WAS PROMPT, COURTEOUS AND EFFICIENT. HE WAS ABLE TO ACCURATELY DIAGNOSE THE PROBLEM OVER THE PHONE AND CHECK FOR PARTS AVAILABILITY BEFORE COMING OUT. WE WILL DEFINITELY USE TURNER IN THE FUTURE.

IT WAS FRUSTRATING TO HAVE TO PAY A SERVICE CALL FOR WHAT TURNED OUT TO BE A NON-REPAIR. AND, THAT'S THE WAY THINGS GO SOMETIMES!

THEY HAD TO MAKE TWO TRIPS. THEY WERE VERY PROMPT. THEY WERE VERY FINE. NO COMPLAINTS.

THE YOUNG MAN WAS VERY NICE, RIGHT ON TIME, AND HE EVEN MOVED OUT MY WASHER SO THAT I COULD CLEAN BEHIND IT.

I WAS ASSURED THAT A PART WOULD ARRIVE IN WAREHOUSE AND THE TECHNICIAN WOULD BE AT MY HOME ON SATURDAY. I WAS TOLD THAT I WOULD BE CONTACTED IF THE PART DID NOT COME IN. I CALLED JUST IN CASE AND THE PART WAS NOT IN. I WAS TOLD THAT THIS WAS A MISUNDERSTANDING.

HE WAS ON TIME, CLEAN AND KNOWLEDGEABLE.

HE WAS PROMPT AND QUICK. HE TOLD ME TO CALL GE ABOUT THE PARTS, THOUGH HE SAID IT WOULD PROBABLY BE A GOOD IDEA TO BUY A NEW MICROWAVE, IT MIGHT NOT BE WORTH IT TO REPAIR THE MICROWAVE. THEY CHARGE $1 A MINUTE FOR SERVICE + A SERVICE CHARGE OF $39.95 + MATERIALS OF $55. I USED MY ANGIE'S LIST DISCOUNT FOR A DISCOUNT OF $10. SO WITH TAX IT CAME TO $136.25.

I HAVE USED THEM BEFORE AND HE DOES VERY GOOD WORK.

THEY WERE HERE WHEN THEY SAID THEY WOULD BE AND WERE OUT OF HERE IN 10 MINUTES.

HE UNCLOGGED THE DRAIN AND IT DOESN'T LEAK ANYMORE. IT WAS FREE BECAUSE I HAVE A WARRANTY. IT WOULD HAVE BEEN ABOUT $88 IF I HAD TO PAY.

CAME WHEN EXPECTED, CLEANED UP AFTER REPAIR.

ALTHOUGH THE OWNER IS USUALLY ON TIME AND PLEASANT TO WORK WITH, THE QUALITY OF WORK IS INTOLERABLE. WE WILL NEVER CALL THEM AGAIN.

HE CAME AND DIAGNOSED THE PROBLEM. I HAD THE CHOICE OF REPLACING A PART AND HE GAVE AN ESTIMATE FOR THAT. AFTER I ACCEPTED THE ESTIMATE, HE REPLACED THE PART AND BAM! HE WAS GONE. HE ALSO GAVE A 10% ANGIE'S LIST DISCOUNT.

THE SERVICE MAN ARRIVED 45 MINUTES LATER THAN THE TIME PERIOD I HAD BEEN GIVEN, BUT HE WAS APOLOGETIC, CITING THE BAD WEATHER AS A FACTOR. HE WAS VERY PROFESSIONAL, OTHERWISE.

I HAVE USED THEM MANY TIMES AND FIND THEM TO BE VERY PUNCTUAL, PROFESSIONAL AND REASONABLY PRICED.

THE PRICE SEEMED REASONABLE, AND THEY WERE PROMPT AND PROFESSIONAL.

AFTER MISSING A SCHEDULED APPOINTMENT, TURNER WAS VERY RESPONSIVE. THEY WERE PROMPT FOR THE NEW APPOINTMENT. DID THE WORK QUICKLY AT REASONABLE COST. I WOULD USE THEM AGAIN.

HE WAS LATE, BUT CALLED SOMEWHAT PROMPTLY TO SAY SO. HE COULD NOT REPLICATE THE PROBLEM AND MADE UP WHAT HE THOUGHT WAS WRONG, EVEN THOUGH IT DID NOT FIT THE EVIDENCE. HE COULD HAVE JUST TOLD ME THAT HE DIDN'T KNOW WHAT HAPPENED INSTEAD OF GIVING ME A FALSE "FIX".

NEXT DAY REPAIR. QUICK SERVICE, AND FRIENDLY.

BILLY ARRIVED ON TIME, EVALUATED THE PROBLEM. HE DIAGNOSED THE PROBLEM WITH THE DRYER AND RETURNED 2 DAYS LATER TO REPAIR. HE CLEANED COILS ON REFRIG AND SUGGESTED WE GIVE IT A WEEK, WE DID AND PROBLEM RE OCCURRED. WE CHOSE TO REPLACE THE REFRIGERATOR DUE TO ITS AGE.

THE TECHNICIAN SHOWED UP 2 HOURS LATE. I CALLED ONCE TO CHECK ON HIS STATUS. DID NOT RECEIVE CALLS FROM HIM AS I WAS TOLD. WHEN HE DID ARRIVE HE GOT RIGHT TO WORK AND QUICKLY FOUND THE TROUBLE WITH THE WASHER. FOR THE DRYER DOOR PROBLEMS, I WAS CHARGED FOR THE NEW SWITCH WHICH HE LEFT INSTALLED. THIS WAS NOT NECESSARILY A BAD THING, SINCE HE LEFT ALL OF THE PARTS HE REPLACED AND I COULD KEEP THE ORIGINAL SWITCH AS A SPARE SINCE IT WAS IN GOOD WORKING ORDER. (OTHER PEOPLE HOWEVER, MAY HAVE MISSED THIS AND THROWN OUT THE SWITCH) HE NEVER TOLD ME THE ORIGINAL SWITCH WAS GOOD. TO BE FAIR, HOWEVER, PUTTING THE SWITCH BACK IN WOULD HAVE TAKEN SOME TIME AND ENDED UP COSTING ME MORE SERVICE TIME CHARGES. IT WOULD HAVE BEEN NICE IF HE TOLD ME ABOUT THE SWITCH BEING GOOD. A LARGER PROBLEM WAS HE LEFT THE DRYER VENT DISCONNECTED WHICH I DIDN'T NOTICE UNTIL I USED THE DRYER (WHICH IS GAS) LATER ON IN THE EVENING.

GOOD RESPONSE TIME, GREAT RESULTS. REASONABLE PRICE, PLEASANT & PROFESSIONAL WORKMAN.

CAME OUT DAY AFTER I CALLED TO SCHEDULE; ARRIVED ON TIME. VERY PROFESSIONAL ON PHONE AS WELL AS REPAIRMAN. EXPLAINED SUSPECTED PROBLEM THEN RE-EXPLAINED ONCE HE HAD CONFIRMED. ACTUALLY CONTACTED THEM IN THE FIRST PLACE BECAUSE OF ANGIE'S LIST.

PROMPTLY TOOK THE ORDER. SHOWED UP EXACTLY WHEN PROMISED. DIAGNOSED THE PROBLEM AND COMPLETED THE REPAIR (PUMP REPLACEMENT)IN ABOUT 1/2 HOUR. CLEAN UP COULD'VE BEEN BETTER, BUT OVERALL, A VERY GOOD EXPERIENCE.

THEY DID NOT SHOW UP AND THEY DID NOT CALL ME TO TELL ME THAT THEY WERE NOT SHOWING UP.