Turner Appliance

I WOULD HIRE THEM AGAIN. VERY PLEASED.

VERY HAPPY WITH THE SERVICE. THEY SHOWED UP ON TIME AND TOLD US THE HONEST TRUTH ABOUT THE DISHWASHER PROBLEM, WHEN THEY COULD HAVE DONE ADDITIONAL UNNECESSARY WORK THAT WOULD HAVE COST MORE MONEY.

EMERGENCY!! AS I PREPARED TO DO MY FIRST LOAD OF CLOTHES, THE DOOR HANDLE BROKE OFF AND I COULD NOT OPEN THE DOOR. I'M FRANTIC BECAUSE I HAVE PILES OF DIRTY LAUNDRY AND I HAVE NO IDEA WHERE THE NEAREST LAUNDROMAT IS! I CALLED TURNER APPLIANCE AT 8:05AM TODAY. I STATED THE PROBLEM AND GAVE THE MODEL NUMBER. THEY HAD TO CHECK THE PARTS WAREHOUSE TO SEE IF THEY HAD MY PART IN STOCK. FORTUNATELY, THEY DID. BY 11:15AM, KEVIN ARRIVED TO REPAIR MY WASHER. THE SERVICE WAS PROMPT AND PROFESSIONAL. I APPRECIATE THE FACT THAT THEY GAVE ME SAME DAY SERVICE WITH NO EXTRA CHARGES. KEVIN EVEN GAVE ME A $10 OFF ANGIE'S LIST DISCOUNT.

THE COMPANY GAVE PROMPT AN EFFECTIVE SERVICE.

THEY DID GOOD WORK, ARE VERY FRIENDLY, AND I HAVE CONFIDENCE IN THEIR KNOWLEDGE. I WOULD USE THEM AGAIN.

THE FIRST TIME THEY CAME OUT THEY REPLACED THE SWITCH WITH A UNIVERSAL ONE THAT DID NOT FIT PROPERLY. THEY CAME BACK WITH THE SWITCH DESIGNED BY THE MANUFACTURER. THIS ONE WORKS FINE. THE ONY ADDITIONAL CHARGE WAS FOR THE GREATER COST OF THE PROPER SWITCH. THEY DID NOT CHARGE FOR ADDITIONAL TRIPS OR TIME. WE ARE VERY PLEASED WITH THE WAY THEY HANDLED THIS REPAIR.

KEVIN WAS ON TIME. VERY NICE AND WORKED VERY, VERY HARD TO REPAIR MY COMPACTOR.

WHEN I CALLED(1-24-05), THE LADY ANSWERING THE PHONE ASKED FOR MY ADDRESS. SHE THEN STATED THAT THEIR SERVICE PERSON WOULD NOT COME IN MY NEIGHBORHOOD DUE TO A ROBBERY HE HAD EXPERIENCED. I SAID OK AND WAS GETTING READY TO HANG UP WHEN SHE SAID SHE WOULD CHECK WITH HIM TO SEE IF HE WOULD LET HER SET UP AN APPT. SHE WOULD CALL ME BACK IN 10 MIN. I WAITED FOR 45 THEN CALLED HER BACK BECAUSE I HAD AN APPT. TO GO TO. I HAD A FEELING THIS WAS GOING TO BE A PROBLEM FROM HER TONE WHEN SHE STATED THAT THINGS WERE CRAZY AND SHE HADN'T GOTTEN TO TALK TO HIM. AFTER MUCH ADO, AN APPT. WAS SET FOR 7-9 P.M. ON 1-26-05. AT 8:15 P.M. THE REPAIRPERSON CALLED ME TO SAY HE WAS IN WESTFIELD AND WOULD BE THERE IN ABOUT 1.5 HOURS. WHEN I SAID NO, HE INFORMED ME THAT I WOULD HAVE TO CALL THE OFFICE IN THE MORNING TO SET UP ANOTHER APPT. I DIDN'T FEEL IT WOULD HAVE DONE ANY GOOD, SO I SAID NO TO THAT ALSO. IF THEY DO NOT WANT TO COME TO MY HOME FOR BUSINESS, SAY IT, DON'T MAKE ME WAIT FOR NOTHING.

THE EVENING BEFORE THE SCHEDULER CALLED ME BACK AROUND 7 PM IN THE EVENING AND APOLOGIZED FOR CALLING SO LATE. SHE SCHEDULED ME FOR THE NEXT DAY. THE TECHNICIAN CAME DURING THE TWO HOUR WINDOW GIVEN FOR REPAIR. HE MENTIONED THE YELLOW PAGES COUPON, FOUND IT IN THE BOOK AND GAVE ME CREDIT! I WAS VERY HAPPY WITH A WORKING DRYER, CAME WHEN PROMISED AND VOLUNTEERED THE COUPON INFORMATION.

THEIR STRONGEST POINT IS, THEY COME IN ASSESS THE PROBLEM AND DO NOT CHARGE YOU TIL THE WORK IS DONE.

APPOINTMENT WAS SET, CALL BEFORE ARRIVAL. HE ARRIVED ON THE JOB WITH TOOLS, CHECKED MACHINE, DETERMINED REPAIR TO BE MADE, HAD PART IN TRUCK. MADE REPAIR, CHECKED, MADE REASSEMBLY. IN AND OUT IN 1 HOUR.

OUR CALL WAS HANDLED IN A FRIENDLY, PROFESSIONAL MANNER. THE TECHNICIAN ARRIVED PROMPTLY WHEN PROMISED. THE WORK WAS HIGHLY COMPETENT, THE PRICE WAS REASONABLE. WE WOULD HAPPILY USE TURNER APPLIANCE REPAIR IN THE FUTURE.

THE TURNER APPLIANCE EXPERIENCE WAS SATISFACTORY. THEY IMMEDIATELY GAVE THE $4 DISCOUNT WHEN I BROUGHT IT TO THEIR ATTENTION. MITE-E-DUCTS RETURNED AND RESOLVED THE RESTRICTION AT NO EXTRA CHARGE. THEY PROPERLY STOOD BEHIND THEIR WORK.

HE SHOWED UP EARLIER, HE COULD NOT FIND THE PROBLEM AND FOUND THAT THE FLUFF PART OF THE DRYER WAS ON AND THERE WAS NO REPAIR NEED. HE CHARGED A MINIMAL CHARGE AND GAVE A SENIOR DISCOUNT ALSO. HE WAS VERY, VERY NICE.

I WAS PLEASED THAT THEY HAD SATURDAY APPOINTMENTS. THEY OFFERED A DISCOUNT TO LIST MEMBERS. REASONABLE PRICE.

WHEN HE CAME HE JUST SAID THAT THE WASHER WAS OLD AND I NEEDED A NEW ONE.

VERY TIMELY & WORKED WITH MY SCHEDULE, CALLED 45 MINUTES AHEAD PREVENTING ME FROM WASTING TIME. HAD REQUIRED PART ON HIS TRUCK.

THE REPAIRMAN RAN INTO PROBLEMS WITH THE FREEZER AND ICE-MAKER SECTIONS OF OUR REFRIGERATOR BUT HUNG IN THERE AND GOT IT FIXED CORRECTLY. IT'S NOW WORKING FINE.

EFFICIENT, REASONABLE PRICE AND FIXED THE PROBLEM.

AS OF 1/4/05 I HAVE NOT RECEIVED A RETURN PHONE CALL. GRANTED THE MESSAGE MAY HAVE BEEN LOST SOMEHOW, BUT IF NOT ANSWERING PHONE OR WORKING, NEED TO SAY SO IN MESSAGE!

THE REPAIRMAN WAS HONEST ABOUT WHETHER OR NOT IT WOULD BE WORTH THE MONEY TO REPAIR THE DISHWASHER, OR JUST REPLACE IT. HE OFFERED TO TAKE OFF THE PRICE OF HIS VISIT ON INSTALLATION IF I USED THEIR COMPANY TO INSTALL A NEW ONE. HE WAS VERY HELPFUL.

VERY COURTEOUS, DELAYED REPAIR DUE TO SNOW BUT CALLED AND KEPT ME INFORMED.

REASON FOR C GRADE IN PUNCTUALITY WAS THAT THEY CALLED TO RESCHEDULE ORIGINAL APPOINTMENT. THE REASON FOR RESCHEDULING WAS ''HE WAS IN A MEETING.''

THE FIRST SERVICE TECH WAS VERY POLITE AND CAME IN THE TIME RANGE HE SAID HE WOULD. HE HAD TO ORDER A PART TO REPAIR THE STOVE, AND SOMEHOW THE ORDER GOT LOST WHEN HE WENT BACK TO THE OFFICE. IT TOOK TWO WEEKS OF US CALLING AND ASKING WHERE THE PART WAS FOR THEM TO GET THE PART ORDERED AND INSTALLED. BUT THE SERVICE TECH WHO CAME TO INSTALL THE PART WAS VERY NICE, AND WORKED MORE QUICKLY THAN ESTIMATED BRINGING THE FINAL COST DOWN FROM THE INITIAL ESTIMATE.

VERY QUICK RESPONSE TIME. WORK WAS DONE AS PART OF HOME WARRANTY WITH A $100 DEDUCTIBLE. WAS TOLD TO LEAVE CHECK FOR $100, EVEN THOUGH IT WAS NOT A GIVEN THAT IT WOULD COST THAT MUCH. THAT RAISED A ''RED FLAG'' BUT, WITH A WARRANTY, WE HAD LITTLE CHOICE IN SERVICE PROVIDERS. REPAIR WAS DONE WHEN PROMISED AND, TO DATE, THE REPAIR APPEARS SUCCESSFUL.