Turner Appliance

I WAS GIVEN A TIME-FRAME OF 2:00-4:00 ON SAME-DAY SERVICE. THE REPAIRMAN CALLED ME ABOUT 2:05 TO SAY HE WAS ON HIS WAY. HE ARRIVED ABOUT 2:15 AND REPLACED THE CONTROLS TO THE FREEZER. THIS SEEMED TO FIX THE PROBLEM AND HE THEN GAVE AN ESTIMATE. HE OFFERED TO TAKE THE REPLACEMENT PARTS OFF IF I WANTED TO FIX IT MYSELF AND ONLY PAY HIM THE SERVICE FEE. SINCE HE KNEW EXACTLY WHAT HE WAS DOING AND FIXED THE PROBLEM, I PAID HIM FOR PARTS, LABOR, AND SERVICE. HE GAVE A $10 DISCOUNT PER ANGIE'S LIST COUPON.

TURNER CAME OUT THE SAME DAY CALLED. THEY WERE FAST, COURTEOUS, AND FAIRLY PRICED. HE WAS VERY HONEST ABOUT THE NEXT TIME A PROBLEM OCCURS WITH THIS MACHINE THAT WE WOULD BE BETTER OFF REPLACING THE WASHER.

VERY GOOD. SERVICEMAN WAS PROMPT FOR APPOINTMENT. PRICE SEEMED VERY REASONABLE FOR PARTS AND LABOR.

NICE JOB, ON TIME, AND COMPLETED WORK IN A TIMELY FASHION.

THE ABOVE GRADES ARE ONLY BECAUSE ANGIE'S LIST INTERVENED. BEFORE THE INTERVENTION, I WOULD HAVE GIVEN THEM F'S.

REPRESENTATIVE WAS ON TIME AND VERY PROFESSIONAL. WE APPRECIATE HIS HONESTY.

ARRIVED ON TIME, AND WAITED FOR ME TO ARRIVE. WENT ABOVE AND BEYOND TO SAVE ME FROM HAVING TO PURCHASE A NEW MOTOR/PUMP AT 300.00! HE DID A GREAT JOB!

I DON'T REMEMBER THE EXACT PRICE --- I'D HAVE TO LOOK IT UP.... AT HOME, WHICH MEANS I'D NEVER GET THIS DONE. HE WAS THERE WITHIN TIME SPECIFIED, KNEW EXACTLY WHAT WAS WRONG, WORKED QUICKLY, FIXED IT AND CHARGED WHAT HE QUOTED. WHAT ELSE IS THERE?

CALLED IN AFTERNOON FOR URGENT/NEXT-DAY SERVICE. SCHEDULER WAS VERY NICE AND SAID THAT ALL TECHNICIANS IN OUR AREA (NOBLESVILLE) WERE ALREADY BOOKED SOLID, BUT SHE WOULD ARRANGE FOR A TECH TO COME BETWEEN 12:00-2:00 PM... APPROX. 22-24 HOURS AFTER THE CALL. (WE WERE IN A CRUNCH TO GET LAUNDRY FINISHED FOR EVENING COMMITMENT. OTHERWISE TIMING WOULD NOT HAVE BEEN CRITICAL.) AT 2:15, NO UPDATES, SO WE CALLED TO SEE WHERE TECHNICIAN WAS. AT APPROX. 2:30 PM, TECH CALLED AND ARRIVED AT 2:45 PM. JOB WAS FINISHED BY 3:30 PM. TECH HAD A CURT ATTITUDE... SEEMED RUSHED AND WAS REPORTEDLY LOOKING FORWARD TO VACATION STARTING THE NEXT DAY. PRICING SEEMED HIGH FOR THE SMALL PART + SERVICE CALL + LABOR TO INSTALL. TECH SAID EVERYONE PAYS FOR SERVICE CALL PLUS LABOR. ANGIE'S LIST DISCOUNT WAS APPLIED RESULTING IN $139.43 NET. WE HAVE USED THIS COMPANY BEFORE. BASED ON HISTORY, WE WOULD TRY THEM AGAIN. PREVIOUSLY 100% SATISFIED WITH ATTITUDE, PUNCTUALITY AND QUALITY OF WORK.

I AM SATISFIED OVERALL. THE ONLY THING IS, THAT I DON'T UNDERSTAND WHAT THE PROBLEM WITH MY DISHWASHER WAS. THE GENTLEMAN EXPLAINED A LITTLE BIT OF THE PROBLEM (ABOUT SOMETHING WORN OUT). MAYBE IT TAKES AN EXPERT TO UNDERSTAND. I WISH HE WOULD HAVE SHOWED ME THE PART THAT WENT WRONG. THEY CHARGE BY THE SERVICE. MINE WAS ABOUT $50 FOR THE MATERIAL (I DON'T KNOW WHAT IT WAS), $40 FOR THE SERVICE FEE AND THE REST FOR LABOR (MINUS $10 DISCOUNT). I DIDN'T COMPARE WITH OTHER COMPANY'S PRICE, BUT I THINK THE PRICE IS OK.

WORKER ARRIVED TOWARD THE END OF THE WINDOW OF TIME I'D BEEN GIVEN, BUT WORKED QUICKLY SO THAT I WAS ONLY A LITTLE LATE GETTING BACK TO WORK. HE WAS VERY POLITE AND KNOWLEDGEABLE.

CALLED TURNER APPLIANCE AT 2:00 ON SATURDAY (NOT EXPECTING ANYONE TO BE AVAILABLE ON SUCH SHORT NOTICE) BUT SERVICE TECHNICIAN ARRIVED AROUND 4:00. NEEDED TO ORDER PART. MADE ARRANGEMENTS TO RECEIVE CALL AT WORK BETWEEN 2:00 AND 4:00 ON MONDAY. TECH CALLED AT 2:00 AND WAS AT HOUSE WHEN I ARRIVED.

FIRST SERVICE MAN ESTIMATED AN ADDITIONAL MAN WAS NEEDED TO COMPLETE THE FAN SWITCH REPLACEMENT JOB WHEN SWITCH WAS OBTAINED. ON 2ND VISIT 2ND SERVICE MAN INSTALLED SWITCH WITH VERY LITTLE ASSISTANCE FROM ORIGINAL SERVICE MAN AS COUNTERTOP DID NOT NEED TO BE LIFTED AS ORIGINALLY ESTIMATED. I QUESTIONED BEING CHARGED FOR 2 MEN WHEN CLEARLY ONLY 1 MAN WAS NEEDED. OWNER PROMISED A $25 REFUND WHICH ONLY PARTIALLY COVERED COST OF 2ND MAN. TO DATE TWO MONTHS LATER REFUND CHECK STILL HAS NOT BEEN RECEIVED DESPITE MULTIPLE PHONE CALLS AND PROMISES THE CHECK WILL BE MAILED SOON. I HAVE USED THIS COMPANY BEFORE AND THEIR WORK HAS ALWAYS BEEN SATISFACTORY AS WELL THIS WORK, BUT OWNER HAS DISAPPOINTED THIS TIME BY NOT REIMBURSING ME FOR THE MISTAKE OF THE FIRST SERVICE MAN, WHO SIMPLY DID NOT KNOW HOW TO REPLACE THIS PARTICULAR FAN SWITCH, FOLLOWING THE RELATIVELY EASY PROCEDURE THE 2ND MAN KNEW.

EXCELLENT. ON TIME, IN A SMALL WINDOW. IN AND OUT IN 30 MINUTES.

EXCELLENT - GOOD ADVICE, ON TIME AND VERY HONEST.

THEY DID A NICE JOB AND WERE INEXPENSIVE.

SERVICEMAN WAS ON TIME, COURTEOUS AND VERY KNOWLEDGEABLE. HE DISCONNECTED THE ICEMAKER, CLEANED IT, FOUND THE PROBLEM AND REINSTALLED IT. HE ALSO SHOWED ME WHAT TO DO IN CASE THE PROBLEM SHOULD REOCCUR. IT HAS NOT, AND THE UNIT HAS BEEN WORKING PERFECTLY FOR ALMOST A MONTH NOW.

VERY PLEASED. ON TIME, PLEASANT EMPLOYEE.

THE REPAIRMAN WAS COURTEOUS AND VERY KNOWLEDGEABLE. HE REPLACED THE FUSE AND ALSO CLEANED OUT THE LINT HOUSING AND SHORTENED THE VENT HOSE TO MAKE IT MORE EFFICIENT. WERE PLEASED WITH THE SERVICE AND PRICE.

THE GUY THEY SENT OUT DIDN'T SEEM TO KNOW WHAT HE WAS DOING, SO THEY SENT A SECOND GUY OUT. I GOT INTO QUITE A HASSLE WITH THE WOMAN TAKING CALLS, IT WAS A FRUSTRATING EXPERIENCE. FINALLY, THE THIRD GUY THAT THEY SENT OUT KNEW WHAT HE WAS DOING AND HE FIXED THE DRYER SO THAT IT WORKED BETTER THAN IT HAD IN 14 YEARS. OVERALL, IT WAS A HASSLE AND I WOULDN'T USE THEM AGAIN. THE WORK WAS NEAR A HOLIDAY, SO THAT COULD HAVE BEEN A REASON FOR THE TROUBLE.

GOOD COMPANY. THE WOMAN WHO TOOK MY INFORMATION WAS VERY PLEASANT TO TALK TO. SHE WAS ABLE TO SCHEDULE AN APPOINTMENT RIGHT AWAY. GARY PHONED AHEAD OF TIME AND WAS RIGHT ON SCHEDULE. HE DIDN'T HAVE A BEARING ON HIM AND SAID IT WOULD HAVE TO COME FROM THE WAREHOUSE. I WAS EXPECTING TO HAVE TO RESCHEDULE TO HAVE THE WORK COMPLETED, BUT HE CALLED ABOUT 2 HOURS LATER SAYING HE CAN COME BACK THAT DAY TO FINISH THE JOB. A WEEK LATER THE BACK OF THE DRYER WAS STILL GETTING VERY HOT. WHEN I CALLED ABOUT IT, THEY HAD SOMEONE OUT THAT AFTERNOON.

EXCELLENT! THEY WERE ABLE TO COME OUT THE NEXT DAY. VERY PLEASANT WHEN CALLED TO REQUEST APPT.

WHILE THE SERVICE WAS FAST AND TERRIFIC, THE SERVICE PERSON WASN'T VERY NEAT, IN THAT HE LEFT THE OLD PART BEHIND (NOT SMALL) AS WELL AS THE LINT FROM BEHIND AND BELOW THE DRYER, ALL OVER THE FLOOR.

THEY HAD TO COME BACK OUT TO FIX THE PROBLEM. THEY DID AND IT WORKS GREAT.

I WOULD HIRE THEM AGAIN. VERY PLEASED.