Turner Appliance

THE REPAIRMAN CAME OUT THE DAY AFTER I CALLED, AND ARRIVED AT THE APPOINTED TIME. HE DID HIS WORK CAREFULLY AND QUICKLY, AND WAS VERY POLITE.

THE TECHNICIAN CAME OUT ON A THURSDAY, LOOKED AT THE DOOR, AND SAID HE WOULD CALL BACK. THE NEXT AFTERNOON I CALLED AND THE WOMAN ON THE PHONE SAID IT WOULD PROBABLY BE EARLY THE NEXT WEEK BEFORE I WOULD HEAR ABOUT AN ESTIMATE. ON THE FOLLOWING WEDNESDAY I RECEIVED A CALL AND THE WOMAN TOLD ME THAT THE PART WAS ORDERED AND SHE DIDN'T KNOW WHERE SHE PUT THE ESTIMATE. AN APPOINTMENT WAS SET UP FOR THURSDAY BETWEEN 12 & 2 P.M. AT 1:30 PM ON THURSDAY, THE TECH. CALLED TO SAY THE WRONG PART WAS DELIVERED AND SOMEONE WOULD CALL LATER THAT DAY TO SCHEDULE AN APPOINTMENT. NO ONE CALLED. ON FRIDAY I CALLED TO SAY I WOULD FIND SOMEONE ELSE TO DO THE WORK. I WAS CALLED TWICE AFTER THAT AND THE TECH. ARRIVE ABOUT 10:30 A.M., REPLACED THE GASKET IN ABOUT 15 MINUTES AND APOLOGIZED FOR THE NEW OFFICE WOMAN, WHO WAS MAKING A LOT OF MISTAKES.

FROM THE PERSON ANSWERING THE PHONE AND SCHEDULING THE APPOINTMENT, TO THE REPAIR MAN, THEY WERE EXTREMELY PROFESSIONAL AND POLITE. THEY CAME OUT THE DAY AFTER I CALLED, AND ARRIVED PROMPTLY ON TIME, AND I HAVEN'T EXPERIENCED ANYMORE PROBLEMS WITH MY ICE MAKER.

REPAIR PERSON WAS POLITE! FIRST TRIP WAS FAIRLY TIMELY, BUT HE WAS ABLE TO REPLACE JUST ONE HINGE. AFTER ONE MONTH, HE RETURNED TO REPLACE THE SECOND HINGE. HOWEVER, THE HINGES ARE TOO STRONG AND THE DOOR SNAPS BACK AND WILL NOT STAY OPEN TO REMOVE BAKED GOODS.

REPLACED SWITCH AND EXTERNAL VENT IN DRYER UNIT. DID A GREAT JOB WITH REPAIRS, AND CAME WITH SHORT NOTICE.

HE CAME EARLY. HE WAS VERY HONEST, AND I ONLY HAD TO PAY FOR A SERVICE CALL.

EXCELLENT SERVICE. CAME SAME DAY THAT I CALLED (ACTUALLY WITHIN 2 HOURS. SERVICE TECH WAS POLITE. PRICE WAS REASONABLE (ALTHOUGH I FORGOT TO GIVE HIM THE COUPON). I CHOSE CO BECAUSE THEY WERE ON ANGIE'S LIST, AND AM HAPPY THAT I DID.

THE APPOINTMENT WAS SET UP QUICKLY. KEVIN CALLED WHEN HE WAS ON HIS WAY. BOTH KEVIN AND THE NICE LADY WHO SET UP THE APPOINTMENT WERE PROFESSIONAL, POLITE, AND VERY NICE.

I FORGET THE NAME OF THE GENTLEMAN WHO CAME, BUT HE WAS ON TIME AND VERY NICE TO WORK WITH. THE FIRST TIME WE COULDN'T REPRODUCE THE PROBLEM, NOT HIS FAULT, I STOOD RIGHT THERE AND WATCHED AS EVERYTHING WORKED PERFECTLY (WITH NO CLOTHES IN THE MACHINE). HE LEFT AND WE TRIED TO DO LAUNDRY, IT BROKE IMMEDIATELY. WE CALLED AND THEY WERE VERY APOLOGETIC AND SENT THE SAME MAN OUT THE NEXT DAY, WHO RAN THE MACHINE WITH CLOTHES, AND WAS ABLE TO DIAGNOSE THE PROBLEM. HE SAID THAT IT COULD BE FIXED, BUT THAT WE WOULD BE BETTER OFF BUYING A NEW MACHINE. DID NOT CHARGE FOR SECOND SERVICE CALL. THEY ALSO HAVE A RECEPTIONIST WHO IS ALWAYS AVAILABLE.

THE REPAIRMAN WAS PROMPT AND PROFESSIONAL. DIAGNOSED THE PROBLEM QUICKLY, HAD THE NEEDED PART IN HIS TRUCK, AND COMPLETED THE JOB IN ABOUT AN HOUR. THE FRIDGE HAS WORKED FANTASTICALLY SINCE!!!

ON TIME AND EFFICIENT. HAD PART IN STOCK, RESULTING IN NEXT DAY REPAIR. GOOD COMMUNICATION.

EXCELLENT RESPONSIVENESS. I CALLED AT 11 AM; TECHNICIAN ARRIVED AT 1:15 PM; REPAIR WAS COMPLETED AT 1:45 PM. KNOWLEDGEABLE, EFFICIENT TECHNICIAN. REASONABLE COST.

HORRIBLE! THEY INSTALLED A $2,500 REPLACEMENT HEAT PUMP SIX MONTHS AGO - SINCE THAT TIME, THEY HAVE COME BACK ON FIVE DIFFERENT OCCASIONS - NEVER GETTING IT FIXED CORRECTLY. THEY CAME OUT TODAY (6/8); SPENT FOUR HOURS AND COULD NOT FIX THE PROBLEM - I CALLED ANOTHER A/C COMPANY AND THEY HAD THE PROBLEM FIXED IN LESS THAN TWO HOURS.

THE WORK PERFORMED WAS DONE IN A PROFESSIONAL MANNER. THE OFFICE SCHEDULER WAS HORRID. I WAS SCHEDULED FOR WORK FROM 11 TO 1. AT 1 I CALLED TO SEE WHERE THE REPAIRMAN WAS. AT 2 HE CALLED TO SAY HE WOULD BE HERE BY 3. AT 4:30 THE OFFICE CALLED TO RESCHEDULE FOR THE NEXT DAY. I THINK A PHONE CALL TO SAY THE GUY WASN'T FEELING WELL AND COULDN'T COME OUT WOULD HAVE BEEN APPROPRIATE.

KEVIN WAS FRIENDLY, YET BUSINESS LIKE MAKING THIS A VERY PLEASANT EXPERIENCE (EXCEPT THE COST). THE NECESSARY PART HAS A 3 YR. WARRANTY.

WE CALLED TURNER ON SUNDAY, A VERY KNOWLEDGEABLE, PROFESSIONAL SERVICEMAN CALLED, I SAY HE WAS ON HIS WAY MONDAY AND WITHIN 1 HOUR OF HIS ARRIVAL, OUR REFRIGERATOR WAS RUNNING & GETTING COLD ENOUGH TO PUT EVERYTHING BACK IN IT. ONE OF THE BEST EXPERIENCES WE'VE EVER HAD WITH A REPAIR PROBLEM, AND THE SOLVING OF THE PROBLEM.

VERY GOOD EXPERIENCE! TECH WAS ON TIME AND CALLED FIRST. PROBLEM DIAGNOSED FAST, AND FIXED PROMPTLY. I HAVE USED THIS COMPANY IN THE PAST, AND WOULD AGAIN!

THEY WERE ON TIME AND CALLED BEFORE SHOWING UP. THEY GAVE ME THE EXACT PRICE BEFORE DOING THE WORK. THE PRICE WAS REASONABLE. I HATE HAVING STRANGE REPAIRMEN IN MY HOUSE AND WITH ANGIE'S LIST I SEEM TO GET HIGHER CALIBER PEOPLE.

TECHNICIAN CAME ON A SATURDAY. QUICK RESPONSE (24 HRS). TECHNICIAN WAS FRIENDLY, COMPETENT & EFFICIENT.

HE HAD TO TEAR THE DRYER COMPLETELY DOWN, AND HE REASSEMBLED THE DRYER, EVEN THOUGH WE TOLD HIM HE DIDN'T HAVE TO. HE WAS WONDERFUL, HONEST, PROMPT, VERY COURTEOUS, AND VERY FAIR. I HIGHLY RECOMMEND THEM, AND HAVE TOLD OTHER PEOPLE.

THE SERVICE TECH FOUND A LEAK IN A DETERGENT BOTTLE AND TOLD US THE PROBLEM WAS FIXED. AFTER HE LEFT THE WASHER WAS STILL LEAKING. WE CALLED ON SATURDAY TO HAVE THE COMPANY COME BACK OUT AND FIX THE WASHER, BUT THEY SAID THEY COULD NOT COME OUT UNTIL LATE MONDAY, WHEN WE WERE NOT AVAILABLE.

A FRIEND SUGGESTED TURNER APPL. THEY ARRIVED ON TIME AND QUICKLY KNEW IT WASN'T THE PUMP. I HAD WASHED A SPONGE IN THE DISHWASHER, SOME SHREDDING OF SPONGE HAD CLOGGED THE DRAIN. CLEANED THE DRAIN. VERY COURTEOUS AND PROFESSIONAL. ALSO CLEANED COLD WATER FILTER ON WASHING MACHINE. EXCELLENT WORK. SERVICE CHARGE ONLY 29.95. I'LL USE THEM FROM NOW ON.

CAME OUT ON A SUNDAY, AT NO ADDITIONAL CHARGE.

EXCELLENT, ON TIME, COMPLETED QUICKLY, VERY PLEASED.

THE SERVICE TECH DID NOT GIVE ME ADEQUATE INFORMATION ABOUT THE REPAIR, OR THE COST, AND WAS RUDE ABOUT IT WHEN I QUESTIONED HIM. THEY HAD TO COME BACK BECAUSE THEY DID NOT HAVE THE PARTS NECESSARY, AND NOW THE DISHWASHER IS NOT CLOSING PROPERLY.