Turner Appliance

NEGATIVE. VENDOR GAVE VERBAL QUOTE OF $175 FOR REPAIR BEFORE PART WAS ORDERED AND DEMANDED $250 ONCE THE PART WAS INSTALLED. WIFE TALKED THEM DOWN TO $194. I'D HAVE TOLD EM TO TAKE THE PART OUT & TAKE A HIKE. THE VENDOR CALLED IN DELAY OF ONE DAY AFTER INITIALLY SAYING THEY'D BE BACK NEXT DAY WITH PART.

I CALLED TURNER ABOUT A DISHWASHER THAT WOULD NOT DRAIN. HE OFFERED SUGGESTIONS THAT I SHOULD TRY TO SEE IF IT WOULD FIX THE PROBLEM BEFORE HE WOULD COME OUT. HIS SUGGESTIONS DID INDEED SOLVE THE PROBLEM. HE COULD HAVE JUST COME OUT AND FIXED IT AND CHARGED ME THE SERVICE FEE, BUT INSTEAD HE OFFERED THE POSSIBLE SOLUTIONS UPFRONT. OTHER PLACES I CALLED DIDN'T EVEN DO THIS. I CALL THAT GREAT SERVICE. IF I INDEED DO NEED SERVICE FOR SOMETHING I WILL BE CALLING HIM AND NOBODY ELSE IN THE FUTURE.

HAVING CALLED ON FRIDAY TO SCHEDULE A SERVICE CALL, THE FIRST AVAILABLE APPOINTMENT WAS TUESDAY. THE TECH CAME AND DESPITE THE FACT THAT I HAD DESCRIBED THE PROBLEM WHEN I MADE THE APPOINTMENT, HE DIDN'T HAVE ANY PARTS TO FIX IT. HE SAID HE WOULD BE BACK WEDS. WHEN I CALLED WEDS TO SEE WHERE HE WAS NO ONE KNEW ABOUT HIS RTN VISIT. THEY SAID THEY'D CALL BACK AFTER CHECKING, BUT NO ONE DID. WHEN I CALLED ON THURSDAY, NO ONE HAD ANY IDEA THAT HE NEEDED TO COME BACK. SO HE JUST RANDOMLY SHOWED UP IN THE AFTERNOON.

VERY POLITE AND ACCOMMODATING TO OUR SCHEDULE.

I CALLED TURNER AND LEFT A MESSAGE. THEY CALLED ME BACK PROMPTLY THAT SAME DAY. THEY MADE AN APPOINTMENT TO COME THE NEXT DAY TO FIX OUR ICE MAKER. THEY CAME RIGHT ON TIME THE NEXT DAY. TIM CAME AND WAS POLITE AND GOT RIGHT TO HIS WORK. HE TOLD ME THAT OUR ICE MAKER COULD NOT BE FIXED AND NEEDED REPLACED. HE WENT TO HIS CAR AND BROUGHT IN AN ICE MAKER HE HAD WITH HIM AND REPLACED IT. IT ALL WENT VERY SMOOTHLY AND QUICKLY AND I WAS VERY PLEASED WITH THE OVERALL EXPERIENCE WITH THIS COMPANY.

THEY ARE VERY FAST IN GETTING TO YOU AND VERY PROFESSIONAL. WE WERE VERY PLEASED. WE THOUGHT THE PRICING WAS FAIR.

THE TECHNICIAN WAS VERY NICE, NEAT, CLEAN AND ON TIME.

ON TIME, FIXED PROBLEM, AND REASONABLY PRICED.

THEY WERE ON TIME, FRIENDLY AND PROFESSIONAL. THE REPAIR WAS GOING TO BE ALMOST AS MUCH AS A NEW DISHWASHER (MAJOR PART NEEDED TO BE REPLACED), SO WE ENDED UP GETTING A NEW DISHWASHER. WE WOULD DEFINITELY USE AGAIN, THOUGH.

THE REPAIRMAN CALLED TO SEE IF HE COULD COME EARLIER THAN THE APPOINTMENT TIME, WHICH WAS TERRIFIC. WHEN HE EXPLAINED WHAT I HAD DONE, HE DIDN'T MAKE ME FEEL SILLY. TERRIFIC ANSWERING SERVICE ON SAT. TERRIFIC SERVICEMAN.

A VERY MIXED EXPERIENCE - SOME A ASPECTS AND SOME C OR D. INITIALLY, EVERYTHING WAS GREAT, REPAIRMAN WAS ON TIME AND KNOWLEDGEABLE. PARTS HAD TO BE ORDERED AND RETURN TRIPS SCHEDULED. ON ONE REPAIR ISSUE, THE REPAIRMAN FOUND THAT THE FIRST PART ENDED THE NEED FOR ANOTHER PART AND SAVED ME SOME MONEY. BUT FOR ANOTHER APPT., THE REPAIRMAN APPARENTLY NOTICED THE PART WASN'T RIGHT, BUT NO ONE CALLED ME TO TELL ME HE WASN'T COMING THAT DAY, AND I WAS WAITING FOR HIM FOR TWO HOURS. THEN I KEPT HAVING TO CALL TO FIND OUT IF THE PARTS HAD COME IN AND WHEN HE WAS COMING. THERE WAS ALSO A PROBLEM OF FINDING OUT AFTER INSTALLING ONE CHEAP PART THAT ANOTHER EXPENSIVE PART WAS NEEDED TO MAKE THE ICE MACHINE WORK PROPERLY. I DIDN'T WANT TO SPEND A LOT TO FIX IT AND ENDED UP CANCELING THAT PART OF THE REPAIR. THEY DID SEEM TO WANT ME TO BE SATISFIED AND WERE UNDERGOING SOME TURNOVER IN THE OFFICE SO MAYBE THAT WILL HELP THE COMMUNICATION. AND I DID GET THE THINGS I CARED ABOUT FIXED.

REPAIRMAN NEVER CHECKED STOVE. HE SAID HE KNEW WHAT WAS WRONG AND WE WOULD BE BETTER OF BUYING A NEW ONE. I WOULD HAVE FELT BETTER, IF HE HAD CHECKED THE STOVE TO BE SURE HE WAS RIGHT. HE ACTED LIKE HE WAS IN A HURRY TO GET TO THE NEXT SERVICE CALL AS HE SAID THEY WERE RUNNING BEHIND.

HAPPY WITH SERVICE. ARRIVED DURING WINDOW OF TIME GIVEN, AND COMPLETED WORK QUICKLY. GAVE ME ADDITIONAL INFORMATION REGARDING CARE OF THE DOOR SEALS. TECHNICIAN WAS VERY PLEASANT AND INFORMATIVE.

ON TIME, KNOWLEDGEABLE, REASONABLY PRICED.

TURNER APPLIANCE IS VERY POOR IN THEIR CUSTOMER RELATIONS, WHEN WE HAVE CALLED. IT TAKES SEVERAL CALLS BEFORE YOU CAN GET ANYONE, AND WHEN I HAVE LEFT MESSAGES FOR SOMEONE TO CALL ME, IT DOES NOT HAPPEN. I WOULD NEVER USE THEM AGAIN.

TECHNICIAN TIM WAS PROMPT, PLEASANT, POLITE, EFFICIENT, & INFORMATIVE. HE ASKED ME IF I WAS AN ANGIE'S LIST MEMBER & GAVE ME A $10 DISCOUNT. THE REPAIR TOOK LESS THAN 10 MINUTES. DAZZLING SERVICE, ATTITUDE & THE LADY DISPATCHER WAS ALSO NICE & VERY HELPFUL!

WERE ON TIME AND DID AN EXCELLENT JOB.

EXPERIENCE POSITIVE. REPAIRMAN CAME OUT TO ASSESS PROBLEM ON SUNDAY BEFORE JULY 4TH. RETURNED ON THE 5TH TO COMPLETE REPAIR.

ON TIME, COURTEOUS, GAVE A DISCOUNT ON THE VISIT BY VIRTUE OF OUR ANGIE'S LIST MEMBERSHIP.

REPAIRMAN KNEW WHAT HE WAS DOING AND REPAIRED THE WASHER QUICKLY.

THEY OFFERED TO COME THE NEXT DAY AFTER I CALLED.

BESIDES THE FRUSTRATION OF AN ERROR (GETTING THE WIRES WRONG), SEVERAL TIMES HE DID NOT SHOW AT THE TIME WE HAD BEEN TOLD. HE WAS ALWAYS PLEASANT, BUT AS YOU CAN SEE, THIS WENT ON FOR TOO LONG. OF COURSE, THEY DID REFUND OUR MONEY, SO THE BIG PROBLEM WAS THE FRUSTRATION AND TIME WE HAVE BEEN WITHOUT A REFRIGERATOR.

KEVIN WAS LATE IN COMING BUT DID HIS BEST TO ARRIVE ASAP. HE DIDN'T MIND ME WATCHING HOW HE PUT UP THE NEW MICROWAVE. HE KNEW EXACTLY WHAT TO DO AND WORKED FAST, COMPLETING THE JOB IN AN HOUR. KEVIN WAS NICE, POLITE AND GAVE ME A ANGIE'S LIST $10.00 DISCOUNT.

THE APPT. WAS FOR 2-4. AFTER I CALLED THE OFFICE THE THIRD TIME ASKING WHERE THE SERVICEMAN WAS, I WAS OFFERED TO RESCHEDULE THE APPT. FOR THE NEXT DAY WHICH WAS NOT CONVENIENT. THE REPAIRMAN ARRIVED A LITTLE AFTER 5:30. HE FINISHED THE WORK IN 20 MIN. & GAVE ME A BILL FOR NEARLY $100. WHEN I POINTED OUT HOW LATE HE WAS & HOW QUICKLY THE LABOR WAS COMPLETED, HE SUBTRACTED @ $25, WHICH WAS A SATISFACTORY RESOLUTION TO THE SITUATION.

KEVIN ARRIVED WITHIN THE SPECIFIED TIME BLOCK (TWO HOURS) AND FIXED THE PROBLEM WITHIN 10 MINUTES. NO PARTS WERE REQUIRED, AND I WAS CHARGED FOR THE AMOUNT SPECIFIED IN HIS LISTING MINUS THE ANGIE'S LIST DISCOUNT. I WILL DEFINITELY USE HIS SERVICES IN THE FUTURE AND RECOMMEND TO OTHERS.