Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
SPIC & SPAN CLEANING SERVICES
Maid Service, Post Construction - Clean-up, Ducts & Vents - Clean,
About us
house cleaning
Business highlights
Emergency services offered
21 years of experience
Services we offer
DAILY, ONE-TIME, WEEKLY OR MONTHLY HOUSECLEANING & COMMERCIAL CLEANING.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.396 Reviews
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
68% | ||
14% | ||
9% | ||
3% | ||
6% |
Showing 51-75 of 96 reviews
Billie R.
Nov 2012
I purchased an Angie's List Deal and was a little concerned because they sent an email announcement that they would be unavailable for a number of days but after that time I was able to contact them and agreed on a date date and time. They made quick work out of cleaning and polishing. Good job!
MARYBETH A.
Nov 2012
see above
Janine G.
Nov 2012
tried and tried to contact this company and left messages and then mailbox full message came through.
never a call back or response in any way
got money back
never a call back or response in any way
got money back
SARAH B.
Nov 2012
led
Brianne T.
Nov 2012
I left several voicemails and sent an email and did not hear back. I reached out to Angie's List to let them know, and they reached out to her, prompting her to return my call. She told me she was going to be having surgery and wouldn't be able to schedule a visit until early November. She indicated that her family members clean with her, so she would just be supervising them while she recovered. I asked her to either send me an email with dates that she was available, or to reach out to me after her surgery to schedule the visit. I never heard from her again, so I requested a refund.
DeLynn B.
Nov 2012
I contacted the service, and the owner asked me the square footage on my
house. I told her. We talked again trying to schedule the cleaning,
and again she asked me the square footage. I told her again, 2,200.
She shows up with about four other workers. She immediately starts
telling me that "I never TOLD her about THIS." I told her I was upfront
about the square footage. She just kept acting like I couldn't
POSSIBLY be asking her to CLEAN! I told her repeatedly to just do what
you can. No miracles were expected, etc.
They started cleaning, then she went upstairs and told them to quit.
She came down and just kept saying she just couldn't do it. I really
don't know WHAT her problem was. I really just think she didn't want to
fulfill the service. She cut me a check and I made sure I cashed it
THAT day!
house. I told her. We talked again trying to schedule the cleaning,
and again she asked me the square footage. I told her again, 2,200.
She shows up with about four other workers. She immediately starts
telling me that "I never TOLD her about THIS." I told her I was upfront
about the square footage. She just kept acting like I couldn't
POSSIBLY be asking her to CLEAN! I told her repeatedly to just do what
you can. No miracles were expected, etc.
They started cleaning, then she went upstairs and told them to quit.
She came down and just kept saying she just couldn't do it. I really
don't know WHAT her problem was. I really just think she didn't want to
fulfill the service. She cut me a check and I made sure I cashed it
THAT day!
Krista P.
Nov 2012
I have had the Deal for a while but didn't use it at first because I received an email saying that the owner of the company was on sick leave. I waited a few extra weeks to contact her because I figured she would be slammed with business. When I did try to call her I left a few voicemails and sent an email before I finally was able to speak with her, and she told me she was no longer honoring the Big Deal, so I am getting a refund for it.
Ashley B.
Nov 2012
I originally e-mailed her 3 times and never got a response. Then I called her and she told me that she was having surgery on her arm and to call back after October 15th. When I called her back she told me that she was no longer honoring Big Deals and I needed to get a refund.
Joan P.
Nov 2012
Provider uinable to provide service because of surgery. In regard to the above rating. I was not able to mark NA for the overall experience. When I submitted the form it came back . I then tried again with the NA but wouldl not take it again. therefore I hit the F response. Came back again - Ovedrall grade was higher than the other grades selected (which was NA) so, therefore, I marked F for everything.
Evelyn J.
Nov 2012
Unfortunately this Big Deal didn't work out very well for me. My regular cleaning person was having surgery, so this seemed like a good way to have my house cleaned while she was unable to do it. However, on the first date scheduled, 8/20/12 @ 9:30am, Spic & Span did not show. After leaving 2 messages, Felicia finally called back late afternoon & explained that her daughter had emergency health issues. I certainly understood & was happy to be rescheduled within a few days. Felicia & 2 others came as scheduled on 8/23 and did a fine job. We scheduled the 2nd cleaning for 9/18/12, 9:30. They did not show. After leaving several messages, Felicia called back explaining that she was unable to work due to medical problems which would require surgery, and she was working with Angie's List to notify her customers. She said wanted to work me in by sending her girls to clean on 9/27/12. Again they were a no-show. I have spoken with Angie's List and have received a refund for half of the cost of the Big Deal (total was $179.50). While I certainly understand that medical problems beyond a person's control do arise, I believe that Felicia could improve her customer communications/responsiveness, as she does have a good service to provide.
Sheri B.
Nov 2012
did not use
Response from SPIC & SPAN CLEANING SERVICES
"CLEARLY SHE DID NOT SPEAK TO ME I AM ALWAYS PLESANT AND I WOULD N OT TELL HER I WS COOKING DINNER CAUSE I JUST HAD SURGERY I CANT COOK SHE DID NOT EVEN CALLSHE JUST TOLD A BIG STORY THAT SHE DD NOT HAVE TO TELL BECAUSE SHE COULD HAVE GOTTEN HER MONEY BACK ANY WAY."
Julie R.
Nov 2012
This makes me very leery about purchasing an Angie's List deal.
Response from SPIC & SPAN CLEANING SERVICES
"WHAT IS GOING ON I TOLD HER TO CALL ANGIES LIST AND GET A REFUND THEY TAKE 35% OF THE MONEY NOTHING TO BE LEERY ABOUT CALL AND THEY WILL SEND A REFUND ITS THAT SIMPLE IM NO LONGER GOING TO BE ADVERTISING WITH ANGIES LIST I COULD SEE IF SHE CALLED AND THEY TOLD HER THEY WERE NOT GOING TO ISSUE A REFUND THEY DID NOT EVERYONE THAT CALLS THEM THEY NEVER HAVE A PROBLEM WITH ISSUING A REFUND SO HER COMMENTS JUST NOT NEEDED IM NO LONGER DOING THEM CAUSE OF MY SURGERY AND BREAKING TIES WITH ANGIES LIST THIS IS WHATS BEST MORE ME AND MY COMPANY"
Kris G.
Nov 2012
See above. Very poor service.
Response from SPIC & SPAN CLEANING SERVICES
"it clearly says 4 MAN HOURS no one had to tell her when she bought the coupon it told her and raqther it was a 1 bedroom or not when your house is not kept up its harder to clean she did not pick up any thing the house was a cluttered hot mess if everything was not to your liking you hould not have signed the paper she knew her house was a mess thats why she left cause she was embarresed for the way her house was we did the best we could with ll the mess if you dont have everything out the way how can we clean we dont know were he stuff goes we are there to clean not put away her things besides there was no wer to put anything I WILL SAY THIS ABOUT THESE LAST 10-15 REPORTS ARE ON A BIG DEAL SPECIAL I HAD NO IDEA WHEN WE RAN THIS DEAL I WAS GOING TO GET SICK I AM NO LONGER GOING TO ADERTISE WITH ANGIES LIST THEY WERE NOT THERE FOR ME THEY WANTED ME TO RUN ALL THESE SPECIAL THAT THEY GET 35% OF ONCE I GOT SICK THEY DID NOTHING. IVE ALWAYS HAD AN A UNTIL THIS BIG DEAL AND I GOT SICK ITS OK ABOUT THE GRADES CAUSE THESE ARE PEOPLES OPINONS EVEYBODY HAS ONE ONCE IM WELL I WILL BE BACK STRONER AND BETTER THAN EVER."
SHELLY T.
Oct 2012
it was a horrible experience.
Response from SPIC & SPAN CLEANING SERVICES
"Member should be a shame of herself shes not telling the full truth she had her aby i understood it was the night before our cleaning once we rescheduled i found out i had to have surgery i had to reschedule there was no 3rd time i told her like everyone else she had to call back on the 15th she called and she got it mixed up not me we were talking and she got mad and hung p on me anddid not answer when i called her back i text her and told her that was very wrong of her to hang up on me and i understood when she had her baby she should understandi had to have surgery on my shoulder like i said its only a house cleaning i told her she has the use of 2 arms i have only 1 so she can clean herself i knpw this is my business but these big deals are stressing me out no one seems to understand some things are out of your hands like my surgery and her having her baby im always very nice and plesant but when you just hang up while someone is talking explaing to you thats rude she got my text and left me a very nice message and said she was sorry for being rude and all this other stuff im done with the big deals angies list dont plan for if a business owner has to have surgery to help and they call us non stop to run these deals that they proffit 35% off of not includinding the 410 i pay a month for advertising this was bad for her it was terrible for me i cant work. everything angies list told me they were going to do they did not but my account manger eric compton did and it just wasent enough we will bounce back and if your going put a review on here tell the whole story."
HELEN S.
Oct 2012
Very disappointed! I think the coupon should have been honored, and that she should have advised me she wouldn't be able to clean in this area again.
Response from SPIC & SPAN CLEANING SERVICES
"this comment is just silly I explained to her she was 11/2 hours away from me for 75 that would be gas money alone not including the business insurance supplies workers to pay ect this is way down in noblesville I refuned her the money back."
Heather M.
Oct 2012
Please see communication below (in addition to unreturned phone calls):
-----Original Message-----
From: Felicia Garrard [mailto:[email protected]]
Sent: Thursday, October 11, 2012 5:15 PM
To: Heather Marquis
Subject: Re: Angieslist Big Deal - Schedule Cleaning
I had surgery on the 3rd and the big deals are on hold til the 29th angies
list will be sending out a email blast letting you know whats going on.
Thank You, Felicia Garrard
----- Original Message -----
From: "Heather Marquis"
To: "Felicia Garrard" <[email protected]>
Sent: Thursday, October 11, 2012 12:54:27 PM
Subject: RE: Angieslist Big Deal - Schedule Cleaning
Please let me know when we can schedule the cleaning...
-----Original Message-----
From: Heather Marquis
Sent: Saturday, October 06, 2012 12:48 PM
To: 'Felicia Garrard'
Subject: RE: Angieslist Big Deal - Schedule Cleaning
Just following up...?
The best days for us are Tuesday or Wednesday.
-----Original Message-----
From: Heather Marquis
Sent: Tuesday, September 18, 2012 9:21 PM
To: Felicia Garrard
Subject: RE: Angieslist Big Deal - Schedule Cleaning
Do you have anything available the following week?
-----Original Message-----
From: Felicia Garrard [mailto:[email protected]]
Sent: Tuesday, September 18, 2012 10:54 AM
To: Heather Marquis
Subject: Re: Angieslist Big Deal - Schedule Cleaning
the 27th at 9:30 am thats on a Thursday let me know if
that works.
Thank You, Felicia Garrard
----- Original Message -----
From: "Heather Marquis"
To: "Felicia Garrard" <[email protected]>
Sent: Monday, September 17, 2012 11:08:13 PM
Subject: RE: Angieslist Big Deal - Schedule Cleaning
Hello! Do you have
a time to reschedule our cleaning?
-----Original Message-----
From: Heather Marquis
Sent: Friday, August 31, 2012 7:39 PM
To: 'Felicia Garrard'
Subject: RE: Angieslist Big Deal - Schedule Cleaning
Hey, Felicia! I
hope your father is doing well. I just
wanted to touchbase to reschedule the cleaning.
I'm on vacation this week coming week, but will be back the week of the
10th.
-----Original Message-----
From: Heather Marquis
Sent: Thursday, August 09, 2012 11:50 AM
To: 'Felicia Garrard'
Subject: RE: Angieslist Big Deal - Schedule Cleaning
The 28th at 10am would be great. My number is 317-500-9849. Call me whenever is convenient for you.
-----Original Message-----
From: Felicia Garrard [mailto:[email protected]]
Sent: Monday, August 06, 2012 5:56 PM
To: Heather Marquis
Subject: Re: Angieslist Big Deal - Schedule Cleaning
Sorry we went down after the storm just got back up and
running I can do the 28th at 10 let me know if thats works need to get some info
from you it will takes a few minutes if you could call me at 317-441-4878 or
email me your number.
Thank You, Felicia
Spic & Span Cleaning
----- Original Message -----
From: "Heather Marquis"
To: "Felicia Garrard" <[email protected]>
Sent: Sunday, August 5, 2012 9:10:33 PM
Subject: RE: Angieslist Big Deal - Schedule Cleaning
Hello! I haven't
heard from you. When would you be
available on a Tuesday or Wednesday in August?
-----Original Message-----
From: Felicia Garrard [mailto:[email protected]]
Sent: Thursday, July 05, 2012 9:04 AM
To: Heather Marquis
Subject: Re: Angieslist Big Deal - Schedule Cleaning
Hello My name is Felicia it will be 2 hours there will be
2 people cleaning we don't do windows in this special everything else we can do
please give me some dates for the cleaning.
Thank You, Felicia
----- Original Message -----
From: "Heather Marquis"
To: [email protected]
Sent: Wednesday, July 4, 2012 6:15:07 PM GMT -05:00
US/Canada Eastern
Subject: Angieslist Big Deal - Schedule Cleaning
Hello! I recently purchased the Big Deal from
Angieslist for 4 hours of house cleaning. I would actually like to have
someone come out and clean my baseboards and blinds. If there is still
time, I would like additional cleaning of the windows and floors (laminate).
I don?t really need the whole house cleaned. Is that possible?
Heather
-----Original Message-----
From: Felicia Garrard [mailto:[email protected]]
Sent: Thursday, October 11, 2012 5:15 PM
To: Heather Marquis
Subject: Re: Angieslist Big Deal - Schedule Cleaning
I had surgery on the 3rd and the big deals are on hold til the 29th angies
list will be sending out a email blast letting you know whats going on.
Thank You, Felicia Garrard
----- Original Message -----
From: "Heather Marquis"
To: "Felicia Garrard" <[email protected]>
Sent: Thursday, October 11, 2012 12:54:27 PM
Subject: RE: Angieslist Big Deal - Schedule Cleaning
Please let me know when we can schedule the cleaning...
-----Original Message-----
From: Heather Marquis
Sent: Saturday, October 06, 2012 12:48 PM
To: 'Felicia Garrard'
Subject: RE: Angieslist Big Deal - Schedule Cleaning
Just following up...?
The best days for us are Tuesday or Wednesday.
-----Original Message-----
From: Heather Marquis
Sent: Tuesday, September 18, 2012 9:21 PM
To: Felicia Garrard
Subject: RE: Angieslist Big Deal - Schedule Cleaning
Do you have anything available the following week?
-----Original Message-----
From: Felicia Garrard [mailto:[email protected]]
Sent: Tuesday, September 18, 2012 10:54 AM
To: Heather Marquis
Subject: Re: Angieslist Big Deal - Schedule Cleaning
the 27th at 9:30 am thats on a Thursday let me know if
that works.
Thank You, Felicia Garrard
----- Original Message -----
From: "Heather Marquis"
To: "Felicia Garrard" <[email protected]>
Sent: Monday, September 17, 2012 11:08:13 PM
Subject: RE: Angieslist Big Deal - Schedule Cleaning
Hello! Do you have
a time to reschedule our cleaning?
-----Original Message-----
From: Heather Marquis
Sent: Friday, August 31, 2012 7:39 PM
To: 'Felicia Garrard'
Subject: RE: Angieslist Big Deal - Schedule Cleaning
Hey, Felicia! I
hope your father is doing well. I just
wanted to touchbase to reschedule the cleaning.
I'm on vacation this week coming week, but will be back the week of the
10th.
-----Original Message-----
From: Heather Marquis
Sent: Thursday, August 09, 2012 11:50 AM
To: 'Felicia Garrard'
Subject: RE: Angieslist Big Deal - Schedule Cleaning
The 28th at 10am would be great. My number is 317-500-9849. Call me whenever is convenient for you.
-----Original Message-----
From: Felicia Garrard [mailto:[email protected]]
Sent: Monday, August 06, 2012 5:56 PM
To: Heather Marquis
Subject: Re: Angieslist Big Deal - Schedule Cleaning
Sorry we went down after the storm just got back up and
running I can do the 28th at 10 let me know if thats works need to get some info
from you it will takes a few minutes if you could call me at 317-441-4878 or
email me your number.
Thank You, Felicia
Spic & Span Cleaning
----- Original Message -----
From: "Heather Marquis"
To: "Felicia Garrard" <[email protected]>
Sent: Sunday, August 5, 2012 9:10:33 PM
Subject: RE: Angieslist Big Deal - Schedule Cleaning
Hello! I haven't
heard from you. When would you be
available on a Tuesday or Wednesday in August?
-----Original Message-----
From: Felicia Garrard [mailto:[email protected]]
Sent: Thursday, July 05, 2012 9:04 AM
To: Heather Marquis
Subject: Re: Angieslist Big Deal - Schedule Cleaning
Hello My name is Felicia it will be 2 hours there will be
2 people cleaning we don't do windows in this special everything else we can do
please give me some dates for the cleaning.
Thank You, Felicia
----- Original Message -----
From: "Heather Marquis"
To: [email protected]
Sent: Wednesday, July 4, 2012 6:15:07 PM GMT -05:00
US/Canada Eastern
Subject: Angieslist Big Deal - Schedule Cleaning
Hello! I recently purchased the Big Deal from
Angieslist for 4 hours of house cleaning. I would actually like to have
someone come out and clean my baseboards and blinds. If there is still
time, I would like additional cleaning of the windows and floors (laminate).
I don?t really need the whole house cleaned. Is that possible?
Heather
Hansen H.
Oct 2012
Avweage job
SARAH W.
Oct 2012
I called her to schedule appointments for the coupon and she mentioned that she was ill and was not scheduling any cleanings.
Irv P.
Oct 2012
It has been a challenge to get the work completed. She does not return phone calls. You always get her voicemail and she very rarely will call you back. She has no called and no showed for appointments. She has very bad customer service and even mentioned that it was my responsibility to get in contact with her.
Response from SPIC & SPAN CLEANING SERVICES
"WHEN YOU PURCHASE A BIG DEAL YOU ARE TO CALL ME TO SET UP THE CLEANING THOSE ARE ANGIES LIST RULES IVE NEVER HAD A CLEANING SET UP WITH HER ONCE AGAIN I HAD SURGERY IF SHE TALK TO ME SHE WOULD HAVE KNOW THAT SHE JUST WANTED HER MONEY BACK CAUSE HER DEADLINE IS COMING UP I NEVER SPOKE TO THIS CLIENT THIS IS GETING CRAZY ONCE AGAIN I CANT CLEAN I HAVE ONE ARM RIGHT NOW IM SURE SHE THE USE OF BOTH HER ARMS THESE PEOPLE THAT ARE POSTING THESE REVIEWS ARE VERY SELFISH FOR NOT UNDERSTANDING MY SITUATION IF IT WAS THE OTHER WAY AROUND I WOULD TOTAllY UNDERSTAND AND WOULD WORK WITH THEM AND DO WHATEVER I COULD TO HELP SOME THINGS ARE OUT OF OUR CONTROLLIKE HAVING SURGERY ON YOUR SHOULDER"
Connie D.
Oct 2012
I am extremely frustrated and would rather just have my money back at this time. I have tried on several occasions and needed my house cleaned and have never been able to take advantage of this!! Very upset with this!
Response from SPIC & SPAN CLEANING SERVICES
"I NEVER TOLD HER I DONT CLEAN I SAID I CANT CLEAN I HAVE ONE ARM THAT WORKS EVERYONE THAT KNOW ME KNOW I CLEAN WITH MY GIRLS IF YOU READ OTHER REVIEWS IT SAYS I HAD TO HAVE SURGERY ON MY SHOULDER AND BIG DEAL CLEANING WILL NOT ARE NOT BEING SCHEDULED BECAUSE I DO HAVE TO HAVE A FEW WEEKS TO HEAL MY PHONE RINGS NON STOP I HAPPY IT DOES BUT I HAVE TO HAVE REST SO I HEAL RIHT AND I CAN GO BACK TO WORK ONCE AGAIN I DO CLEAN BUT RIGHT NOW I CANT IM SORRY YOUR HOUSE NEEDS TO BE CLEANED BUT I THINK MY SURGERY WAS MORE IMPORTANT BESIDE SHE DONT WANT A PERSON THAT ONLY CAN USE ONE ARM CLEANING HER HOUSE WHEN IM SURE SHE HAS THE USE OF BOTH HER ARES LOL SOME PEOPLE ARE SO FUNNY GOT LOVE THIS BUISNESS."
Krisann V.
Oct 2012
It was very ogranized and very clean. They were very thorough. They were on-time and did a great job.
Donna S.
Oct 2012
We had a bit of a scheduling problem do to family issues, but they were very professional the whole time and kept me up to date with why and when changes where made. When they did do the house cleaning everything went great.
Susan M.
Oct 2012
See above.
Response from SPIC & SPAN CLEANING SERVICES
"WOW I CANT BELIVE THIS WOMEN I CANT CLEAN IF I HAVE TO HAVE SERGURY ON MY SHOULDER TOMORROW ANGIES LIST REPS WERE SUPOSE TO CALL ALL THE CLIENTS I GAVE THEM TO RESCHEDULE AFTER THE 15TH NOTHING ABOUT MY COMPANY IS FLAKY I BEEN IN BUSINESS SIENCE 2004 ALWAYS GRADED AND A AND WONM SUPER SERVICE AWARD TWICE ANGIES LIST WOULD NOT KEEP ASKING ME TO RUN THEM IF WE WERE FLAKY IF PEOPLE DONT UNDERSTAND THINGS COME UP THAT ARE OUT OF ARE CONTROL AND WE ARE GOING TO BE LATE SOMETIMES I DONT WANT TO SERVICE THOSE PEOPLE BECAUSE IF SOMEONE CALLS ME DAY OF THERE SURGERY I WOULD UNDERSTAND THINGS HAPPEN THAT WE HAVE NO CONTROL OF AND TO JUST SEE THIS IS TERRIBLE I DONT KNOW IF I WILL BE ABLE TO CLEAN AGAIN AFTER SURGERY AND I HAVE SELFISH PEOPLE WORRIED ABOUT A HOUSE CLEANING."
MARK T.
Oct 2012
I scheduled a time for the first cleaning session that I needed prior to a party that I was having. She called me and told me that they had a scheduling conflict and they couldn't come. I said that wasn't acceptable, and they changed some things around and made it work, but they were an hour late. After the cleaning I noticed that they missed cleaning the base boards and other things, they said that it wasn't in the standard cleaning. I showed them my contract that said it was deep cleaning and they stated that they didn't have enough time to do all of that. So the owner miscommunicated to the cleaners of what type of cleaning it was supposed to be. I contacted her and told her about how dissatisfied I was and she said that she would refund half of the the price back to me since they only did one cleaning and that it would have to come through Angie's List. I am still waiting on my refund and I just found out that it has to come from the the company.
I feel I need to respond to the provider's note below. I want to clarify that what I bought were two "deep cleanings". I bought exactly what I wanted....and expected...not what the owner claims below. When I questioned the ladies after they had cleaned, they told me they were not told it was a deep cleaning and they were very upset with the owner. When I contacted the owner and indicated my concern she volunteered to refund the second of the two cleanings and indicated it would come from Angies List. After waiting two months I contacted Angies List. They told me the refund needed to come from the owner. When the owner read my review she contacted me and was upset that I had contacted Angies List and for the poor review. She then indicated that I would NOT be receiving any refund, which she had promised. In my mind this is extremely poor customer service. I have never had a bad experience with Angies List offers until now. I really cant believe the attitude of this individual.
I feel I need to respond to the provider's note below. I want to clarify that what I bought were two "deep cleanings". I bought exactly what I wanted....and expected...not what the owner claims below. When I questioned the ladies after they had cleaned, they told me they were not told it was a deep cleaning and they were very upset with the owner. When I contacted the owner and indicated my concern she volunteered to refund the second of the two cleanings and indicated it would come from Angies List. After waiting two months I contacted Angies List. They told me the refund needed to come from the owner. When the owner read my review she contacted me and was upset that I had contacted Angies List and for the poor review. She then indicated that I would NOT be receiving any refund, which she had promised. In my mind this is extremely poor customer service. I have never had a bad experience with Angies List offers until now. I really cant believe the attitude of this individual.
Response from SPIC & SPAN CLEANING SERVICES
"The Customer IS TRYING TO BE SLICK HE WANTED 1 CLEANING FOR 99 FOR A PARTY IT WAS OVER HE HAD TO PURCHASE 2 FOR 179 ONCE HE HAD HIS HOUSE CLEANED BY MY GIRLS HE LOOKED THREW THE HOUSE SIGNED MY AGREEMENT SAYING THAT EVERYTHING WAS DONE THEN CALLED ME AND SAID HE SEEN COB WEBS REALLY AND HE DID NOT WANT US TO COME BACK HE WANTED THE OTHER HALF OF HIS MONEY BACK REALLY HE REALLY ONLY WANTED ONE CLEANING HE WILL NOT GET HALF HIS MONEY BACK HE CAN DONATE IT TO A CHARITY THAT WOULD REALLY APPRECIATE IT."
Deborah C.
Sep 2012
..After purchasing the two cleaning special, I called to schedule an appointment. An appt was scheduled about 3 weeks from call. Felicia called a day or two in advance and rescheduled. The next appt was at 3 p.m. I left work at 2 p.m. and she never showed or called and I took off work for nothing. When I reached her, her father was in the hospital and so I let it go. She said she would work me in at my convenience. I called approximately two weeks ago and she stated she would be having surgery but her sister/daughter would clean. She was at her Dad's visiting and she would call me back to reschedule later that same day. I have yet to hear from her and at this point I am requesting a refund.
Response from SPIC & SPAN CLEANING SERVICES
"I cant understand why the member would put a comment like this my dad was in the hospital and I do have to have surgery Oct 3 Angies List is aware of it I didnt call her back because we were trying to figure out how to handle the rest of the big deals, my sister and my daughter are my family and our clients that know us know we are very close family and this surgery they want to be there for me and I want them there I decided only to stop scheduling til Oct 15 and then we will pick back up this surgery is important I have to have on my sholder from working Im sorry but comment was not called for."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
SPIC & SPAN CLEANING SERVICES is currently rated 4.3 overall out of 5.
SPIC & SPAN CLEANING SERVICES accepts the following forms of payment: CreditCard
No, SPIC & SPAN CLEANING SERVICES does not offer free project estimates.
No, SPIC & SPAN CLEANING SERVICES does not offer eco-friendly accreditations.
No, SPIC & SPAN CLEANING SERVICES does not offer a senior discount.
Yes, SPIC & SPAN CLEANING SERVICES offers emergency services.
No, SPIC & SPAN CLEANING SERVICES does not offer warranties.