Gold Seal Termite & Pest Control Co. has proudly provided prompt, courteous, professional services throughout the Midwest for four generations. When you choose us, expect us to do it right — at the right price and with the least amount of hassle! We have been providing this kind of service for 80 years and are available 24 hours a day! Cost is determined by the job. Multi-year Super Service Award Winner. Local family owned & operated. Additional phone numbers - (317) 251-7378, (317) 885-7378.
When we first set up the appointment with Gold Seal, my husband stayed home from work and it happened to be a rainy day. We received a call requesting we set up another day so that it would be more effective without the rain. This is completely understandable, and they rescheduled, came out and sprayed all around the outside of the house. Everything appeared to be fine, until we came home about a week later to find a swarm of ants in our foyer. The pest control serviceman that came out let us know that he would follow up with us in two weeks to make sure we were satisfied, and to let him know if we weren't! I gave them a call after discovering the ants, and requested they come back out and spray again. The girl I talked to on the phone tried to upsell me another $75 for the spray, when we were already told there would be a follow up, especially if things weren't taken care of. I've used this company before in the past, and know they do good work so I'm hoping to have this resolved.
Description of Work: They sprayed the outside of our home to remove ants, spiders, and silverfish.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
ZRINKA R.
06/2013
4.0
pest control
+ -1 more
I purchased a Big Deal coupon for Gold Seal Termite & Pest Control. They just came and did the job. The guy didn't sell himself and he didn't really educate me on what he was doing. I'm using somebody else now. They just did basic 1-time service.
Description of Work: Gold Seal Termite & Pest Control did preventative pest control service for me.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
ROBERT E S.
06/2013
1.0
pest control
+ -1 more
I had a bad experience with Gold Seal Termite & Pest Control. We still have ants. I thought he would be a little more thorough with the job. I could have done what he did.
Description of Work: Gold Seal Termite & Pest Control sprayed the foundation of the house to get rid of the ants. It took him 20 minutes to do that.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$89
Harold W.
06/2013
5.0
pest control
+ -1 more
Everything went well. Too early to determine effects of spraying. Will have to wait and see what unwanted creature appears if any.
Description of Work: Sprayed base of house exterior and surrounding soil plus sills and sides of all windows.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
Deborah T.
06/2013
1.0
pest control
+ -1 more
did not return phone calls in a reasonable amount of time, had to call 3 times and left messages, both on answering machine and with person answering the phone, it took a week and even another call to them to get a call back. They were very unprofessional, I joined Angies List just to get the name of someone to use to get rid of bees in my gazebo, I was VERY VERY disappointed. I told them in the beginning I had joined Angies List to get a name of someone who had the highest ratings, after the secretary took my info several days went by, I even tried then to get rid of the bees myself or at least make it better till they came out to get it taken care of, I called again, no return call, and the 3rd time did finally talk with someone, they told me it was carpenter bees and it would be 250.00 , come to find out THEY ARE NOT CARPENTER BEES AT ALL !!!! When I found this out I canceled their appointment 3days in advance, on the day they were suppose to come, someone from their company called and said they had to cancel due to the rain LOL there was no appointment.. I had canceled it 3 days before hand !! . VERY UNORGANIZED VERY UNPROFESSIONAL.. ..HOW THEY RATED THE BEST ON ANGIES LIST IS A COMPLETE MYSTERY TO ME!!! , IT HAS MADE ME LEARY OF ANGIES LIST ALL TOGETHER... I HOPE THE NEXT EXTERMINATOR IS BETTER OR I WILL JUST GO BACK TO LETTING MY FINGERS DO THE WALKING !!!
Description of Work: did not return phone calls in a reasonable amount of time, had to call 3 times and left messages, both on answering machine and with person answering the phone, it took a week and even another call to them to get a call back. They were very unprofessional, I joined Angies List just to get the name of someone to use to get rid of bees in my gazebo, I was VERY VERY disappointed. I told them in the beginning I had joined Angies List to get a name of someone who had the highest ratings, after the secretary took my info several days went by, I even tried then to get rid of the bees myself or at least make it better till they came out to get it taken care of, I called again, no return call, and the 3rd time did finally talk with someone, they told me it was carpenter bees and it would be 250.00 , come to find out THEY ARE NOT CARPENTER BEES AT ALL !!!! When I found this out I canceled their appointment 3days in advance, on the day they were suppose to come, someone from their company called and said they had to cancel due to the rain LOL there was no appointment...VERY UNORGANIZED VERY UNPROFESSIONAL....HOW THEY RATED THE BEST ON ANGIES LIST IS A COMPLETE MYSTERY TO ME, IT HAS MADE ME LEARY OF ANGIES LIST ALL TOGETHER... I HOPE THE NEXT EXTERMINATOR IS BETTER OR I WILL JUST GO BACK TO LETTING MY FINGERS DO THE WALKING !!!
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Presto-X Pest Control
WOW!! I'M TOTALLY BLOWN AWAY! This is NOT how Gold Seal works! We're not perfect and make mistakes, but not like this! This was my first reaction when I read this report. As the owner of Gold Seal, I could not believe that this had happened BUT, anything is possible. So I immediately tried to contact the customer at 9:45 AM and left a voice mail on her cell phone. Since all office personnel are required to keep a phone log - time of call, the person they spoke with, and brief description of the conversation, I contacted my office to gather what we had regarding this customer. Our records indicate that this customer left a voicemail at our office after hours on Monday, May 20, 2013 at 5:55 PM and indicated she had a "wasp" problem. A customer service rep called back Tuesday morning and left a voicemail on the customer's cell phone. She called back at 12:19 PM and spoke to a different customer service rep and stated that she had "wasps drilling holes in her gazebo". THE ONLY TYPE OF BEE/WASP THAT DRILLS HOLES ARE CARPENTER BEES! The call was transferred to the original customer service rep for scheduling which was made for Thursday between 9-11 AM since her husband had doctor's appointments that afternoon. The customer then called back on Wednesday to cancel the appointment stating that her husband had more doctor's appointments and would call back to schedule. We then attempted to contact her back since we had not heard from her to let her know that we would like to reschedule but would have to be later on because of the rain. That was the last time we had contact from this customer. Since I had not received a return phone call that day, I again called and left another voicemail at 5;45 PM.. The next day I again called and left a voicemail at 9:45 AM and received a text message at 10:22 AM indicating that she had just picked up all 3 voicemails. My intention was to attempt to find out more of what happened and rectify the situation. As of this date, I have yet to hear from this customer. Gold Seal is a family owned and operated business since 1930 as well as a multi-year Angie's List Super Service Award winner. We have worked very hard to give our customers superior services at fair prices. Our goal, like most other companies, is to satisfy each and every customer, but we have to be given the chance! We provide 1000's of services each month and receive only a few complaints. But it is these few complaints that we hear from and it is those customers which we must do whatever it takes to make them happy. If you are not satisfied, we simply ask that you contact the general manager or owner. I'm sure the vast majority of us would like nothing more than the opportunity to make it right for you.
Eleanor F.
05/2013
5.0
pest control
+ -1 more
Efficient, easy to schedule - an overall good experience.
Description of Work: Sprayed foundation of house for pests (preventative maintenance).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
DAVID H.
05/2013
5.0
pest control
+ -1 more
They are a great neighbor and did great service. Just come and go and inspect the area as they please.
Description of Work: Termite protection on my historic home.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
NEIL P.
05/2013
5.0
pest control
+ -1 more
It seems to work as described. In general when they have been inside the house, they have been very courteous.
Description of Work: I used Gold Seal Termite & Pest Control Co. for a indoor and outdoor for a pest barrier.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
sherman W.
05/2013
5.0
pest control
+ -1 more
Work was completed on time Service provider was kind and professional
Description of Work: Service provider arrived on time.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ROB G.
05/2013
5.0
pest control
+ -1 more
We were not particularly happy with the job and had to get more help. To be fair we have not called them back on it yet. We are not sure the job was done. He was courteous. I am not sure he did the job so the price was not worth it.
Description of Work: I used Gold Seal Termite & Pest Control to spray the perimeter for ants and place ant bait in one location that I know of.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
5.0
punctuality
5.0
Yes, I recommend this pro
Penny H.
05/2013
4.0
pest control
+ -1 more
First treatment went OK, but he was incorrect about where the ants were getting in. They returned within a couple of days. The second guy came quickly, seemed more knowledgable and solved the problem. (now several weeks later!)
Description of Work: general pest extermination and ants in the kitchen
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
TRISH S.
05/2013
5.0
pest control
+ -1 more
Everything turned out fine with the Big Deal. It was easy to make an appointment and the treatment prevented any pest to our home.
Description of Work: I purchased the big deal $75 for Preventive Exterior Pest Treatment.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
SHARON T.
05/2013
5.0
pest control
+ -1 more
It was so long ago that I only remember that I took advantage of a Big Deal, they came out and sprayed, it was successful (I had no varmints get in the house). I would have them do it again, but my yard company performs this service for me now.
Description of Work: Performed perimeter spraying for pest control.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kathleen R.
05/2013
5.0
pest control
+ -1 more
They were knowledgable , efficient and quick. Very much appreciated ther expertise.
Description of Work: 3 treatments for pest control, and bee treatment .
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
JOHN AND LORNA V.
05/2013
5.0
pest control
+ -1 more
The representative walked around the entire perimeter of our home spraying applying wliquid spray chemical adjacent the house. He walked around the house a second time applying dry granules adjacent the house. He was very professional and completely answered my specific questions.
Description of Work: The first of three treatments during the year around the exterior of the house applying chemical (liquid spray and dry granules).
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$299
GINNY H.
05/2013
5.0
pest control
+ -1 more
He assured me that tracks under the home were old and there were no termites. They were very honest courteous. He didn't charge me to look.
Description of Work: He came out to investigate some termite tracks.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Brenda H.
05/2013
5.0
pest control
+ -1 more
Great. The servicemen were very polite and informative. They worked quickly, but were glad to stop and answer any questions I had. I felt that I made a good choice.
Description of Work: Installed a pretentative termite protection system around the entire home and explained how it worked.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$299.95
Andrew C.
05/2013
5.0
pest control
+ -1 more
Fantastic Top Notch Service from the first call to the appointment itself. As soon as the weather turned i started seeing ants, spiders, centipedes and all sort of bugs in the house. The lady who scheduled the apointment was pleasant and very accomedating. The tech showed up, dressed well and was very knowledgable and very thorough. They spot treated a few areas inside the house as well as sealed off a mouse hole. They then treated the exterior of the house as well as the garage. Overall I couldnt have asked for a better experience. I highly recommend them and will definitly use them again if i ever need anything.
Description of Work: Interior & exterior preventative treatment and a little bit of rodent exclusion
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Bob S.
05/2013
5.0
pest control
+ -1 more
Great customer service!!! Listened to my concerns and issues and made sure to protect my pets. Always on time and they go out of their way to make sure my questions are answered and all my problem areas are addressed. Very satisfied after just one treatment as I haven't see ONE ant this year!
Description of Work: Purchased the $199 deal. Set ant traps inside, sprayed the exterior of house, checked for carpenter bees "holes" on house and fence, checked for other problems critters.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
John T W.
05/2013
4.0
pest control
+ -1 more
Company was very fast and friendly. Unfortunately, the technician tracked dirt through my home while spraying to prevent common household pests on the inside (after the exterior work was performed).
Description of Work: Installed baited Sentricon control system and sprayed interior.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
RICHARD J B.
05/2013
5.0
pest control
+ -1 more
He was very good! He looked around and saw where the ants were a problem. He used his phone to find additional information because they were a different kind of ant. He was very professional and I had him do the job.
Description of Work: He sprayed for ants where we described the problem was. He also sprayed the ouside of our home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
David D.
05/2013
5.0
pest control
+ -1 more
We discovered that we had termites, so I submitted to Angie's List for help, I easily navigated though the website until I settled a company after reading all the positive reviews, I then called Gold Seal Termite & Pest Control Co to have someone come out to confirm our findings, to assess the situation and to advises us on an appropriate course of action which was exactly what happen! The individual that came out was an absolute gentlemen, he conducted himself in a kind and very professional manner, he was very knowledgeable about the cause, effect and treatment of the pest, he then explain to us several options of action an then recommended to us what our best course of action would be to gain control of the situation, we accepted his advice! We scheduled an appointment for treatment and he arrived exactly when he said he would, he performed his duties and then we talked payment and payment options which was very helpful to say the least!,, he then stated as part of the service he was obligated to return to assess the extermination process and to reload all of the traps that were located around the exterior of the house if warranted! I would highly recommend Gold Seal Termite & Pest Control Co seeking to rid themselves of termites!! These people or on the ball!! David D.
Description of Work: Assess the situation. Advises us on an appropriate course of action. Dug a trench next to the house's foundation by infestation Spray treated area Installed Traps around the house. Discussed payment options.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$990
James H.
05/2013
5.0
pest control
+ -1 more
Came on time, courteous, very professional. Went and thoroughly sprayed the house interior and perimeter, cleaned up and completed in less than 1 hour.
Description of Work: This was the last of three treatments purchased in Aug 2012 for Ants
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Douglas H.
05/2013
5.0
pest control
+ -1 more
Gold Seal Termite & Pest Control did a great job. They were responsive and professional. I watched as they performed their work and they appeared to be conscientious about doing the job right. The initial treatment was effective for all but one spot around our house but we had a really pesky ant nest in one location under a deck that took a second visit about a week later to totally control. I don't t think they missed it the first time, it is just that the nest was more difficult than average to take care of...sometimes insect nests are like that. They did not charge us for the second visit nor did they try to wiggle out of it. They showed up when they said they would and got the job done. I would hire them again.
Description of Work: insect control, mainly for ants
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
KAREN S.
05/2013
5.0
pest control
+ -1 more
I purchased two treatments through Angies List. Gold Seal sprayed about a month ago. When I had a new sump pump put in, the plumber noticed ants. I called Gold Seal and Paul came out to investigate the next day. He sprayed and no more ants! Thanks Gold Seal and thanks Angies List for putting me in touch with this great company!
Description of Work: Paul sprayed for ants in the basement sump pump.
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Service Categories
Pest Control,
Animal Removal,
Insulation
FAQ
Presto-X Pest Control is currently rated 4.8 overall out of 5.
Sunday: 12:00 AM - 11:30 PM
Monday: 12:00 AM - 11:30 PM
Tuesday: 12:00 AM - 11:30 PM
Wednesday: 12:00 AM - 11:30 PM
Thursday: 12:00 AM - 11:30 PM
Friday: 12:00 AM - 11:30 PM
Saturday: 12:00 AM - 11:30 PM
Presto-X Pest Control accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Presto-X Pest Control does not offer free project estimates.
Yes, Presto-X Pest Control offers eco-friendly accreditations.
No, Presto-X Pest Control does not offer a senior discount.
Yes, Presto-X Pest Control offers emergency services.